Had a lot of fun in the Arcade Challenge! They did a great job with the 80's theme. It was…read morechallenging, but not too frustrating for just 2 people. Emma was a great host and gave good clues! Will definitely come back again! Bonus: free parking!

This was a great escape room experience. Challenging and creative. We are going back tomorrow to do…read moreanother room. The place is in a building that was once a Masonic Temple but is now an office building. Convenient parking right next door.

Each year, we try to incorporate our kids into games when we get together. I think we found another…read moretradition. What a way to challenge your mind and to get your kids to think outside the box. We went down to the last second, but we won the heist!!

We never did an escape room. So as we were walking down the strip in Frankenmuth we came across…read morethis great establishment. Family of Four with not a lot of time, we did a 30 minute Escape room. My recommendation is do the full hour. Great time had by all- we solved the puzzles and were able to escape under the time allotted . Gave 4 stars because never did one to compare to. We all had fun and if in the Frankenmuth area we would stop in again. Here's a tip: if you have kids Under 10 they are free or at least they were the day we went. Also no cameras or photography allowed in room so pictures were from lobby.

Had a great time here tonight with some friends. Alex the pirate led us thru the intro for the…read moreHeart of a Pirate escape room. I love that he was in full character the whole time. The room was difficult (rated a level 6 online). While we did not solve the puzzle in time, we got very close and had a blast doing it. I very much recommend!

We booked the Zombie Escape Room for a work team-building event today. Wensel was an amazing…read moreGamemaster and really made our team of 12's experience fun. Super challenging!! Thanks, Wensel!! (Skipping photos to ensure no clues are leaked)

It was SO fun!!! Kat and Britt were awesome, I had the best birthday thanks to them! I highly…read morerecommend doing this with your fam or friends!

Genuinely the worst escape room experience ever. We have done 10+ escape rooms and have never been…read morebelittled or treated this horribly. The staff member was incredibly rude and would bark at us if we touched the wrong item. The concept of the room was quite interesting and fun but ruined by the staff member who clearly either hates customers or was having a bad day. If you want a fun experience go to The Great Escape Room in downtown GR.

Pretty disappointed. The games there are great but we did the room blackout and someone came into…read moreour room 4 times to fix stuff while playing. I don't understand why they don't just close the room if it's broken. The girl even told us it was broken and they were waiting for parts for it. We never solved the room, nor understood the plot bc they came in so many times to fix puzzles for us or explain to us " you did it right, this was supposed to happen". They felt so bad for us that they gave us the keychain. To be honest I just wish I was refunded or given a different room at that point because I was looking forward to playing so much. I felt like we would have solved the room if we didn't have to use our clues on broken stuff and if things worked like they were supposed to work. Would love to comeback and give it another chance, but I hope they fix stuff first.

Love escape rooms, and great effort put into the rooms. Sadly, some of their equipment is faulty,…read moreand we had to use our clues to figure out how to fix those items. Our directional lock broke, and we ended up not making it through. We decided to try to give it another try. We wanted to use a Groupon, and, unfortunately, the voucher code did not come in time. We called to try to see what to do, and the man on the phone told us to just call back whenever we got the voucher code. We showed up hoping the code came in time, and we're informed when we got there that we had to book an hour ahead no matter what. We offered to purchase on the spot and we're turned away. Understandable, but we are very sad about this experience. Just wish we could have known more ahead of time. Hope this helps someone else.

NO SPOILERS! Room: The Terminal…read moreGame master: Allison Time remaining: 2:45 Number of players: 4 Difficulty 3/5 Clues used: 2 Review: Wow. A difficult start for us, would have helped if we looked a little closer at a couple things. One clue we didn't even see right away even after she told us where to look. The black light is a fun aspect that definitely requires teamwork! Lots of interesting puzzles, such as number locks, keys, codes. We got stuck several times. One step we got stuck on, probably from us pressing buttons too fast or something, so Allison had to play the audio over the speaker. There was one other object we had some issues with because we didn't rotate it enough before setting the correct locations for the item. She actually had to pause the time and come check it out to see why we weren't getting the next step unlocked. We had just enough time to stop the train! Overall, great room, great use of group work at times. We found it helpful to have a cell phone note app open to make a list of items at times, otherwise you're definitely yelling from room to room for multiple steps. Allison was definitely helpful making sure we got through successfully when we got too stumped on what to do. We all had a great time.

Terrible experience at Brighton Escape Room. Our host was rude from the start, likely because we…read morewere 10 minutes late but my group are perpetually tardy for just about everything and never before has this personally offended an escape room host. If you exceed the grace period they will start your game timer. That's fair but not even the case in this situation. Instead our host decided that she would assert her authority as an escape room nazi. Less than one minute in we were scolded for not paying attention to the video. It is apparently against their rules to look around the room and god forbid, don't touch anything before that video ends! That wasn't my experience the last 3 times at this location, but okay we just laughed it off. Later my daughter was yelled at for picking up candles. "Don't touch the candles, they are not part of the game!" Oh, no, someone vaped. Another scolding. This is going to be a long 45 minutes. When we asked for the first clue the response was, "You are not there yet." We had to ask again for some sort of guidance, please. Pretty please? I did not pay $170 to be yelled at and beg for clues. They ended the game with 1:30 left on the timer. We let ourselves out. When I asked the lady at the desk to please tell me the name of the host, I was immediately met with confrontation. "Is this about the vaping?" No, I respect that, this is about the host's poor attitude and complete lack of customer service. She still refused to give her name -actually said it's confidential but a good host introduces themselves to their guests, right? Now I'm told her rude behavior was justified because we started the game before watching the video when we were specifically told not to! I'm a bit taken aback by this response. Not only were my concerns completely dismissed but now I am being scolded again! By this time I've gone from annoyed to irritated. Long story short, the staff ruined what should have been a fun experience. The game was fun, challenging and well designed with interesting props but the Manager, Morgan and the host, Allison could benefit from basic customer service training. The lady who refused to give the name of the host was the manager and instead of acknowledging my concern, she accused us of wrong doing. It was bizarre. Don't waste your money here. There are plenty of other escape rooms, some with staff who actually enhance your experience and management that knows how to handle customer feedback professionally.

Enjoyed a fun ladies night doing apartment 460. It was clever and well done. Hal was great at…read moreexplaining and helping us as needed. Would definitely recommend.

We recently brought a group to Locked 460 for a birthday event and they were extremely helpful and…read moreinformative throughout our experience. Our instructor Katie was awesome and was right by our groups side the entire time. Katie really made sure our grouped enjoyed the experience regardless of the outcome of our escape room! 10/10 thank you Katie!