I called and left a message in their voice mail, and I'm still waiting for someone to respond. I'm a new customer, and it amazes me that this is how they treat their possible sales. I'm just reading the other negative comments here and it scares me to deal with a store that apparently have issues. read more

Attentive and wonderful staff great ophthalmologist I was told they also have a hearing doctor that comes in good selection of glasses contacts but they will order for you and very personable amazing parking out in front and grade hours because they're open the weekends woolly Saturday read more

Summarizing: Local store that cares about customers and still has sharp prices! We stumbled upon this store looking for a new frame.. Some other stores in white plains had quite boring collections when it came to men's frames. I also wanted to avoid the big chains because I think local business deserve more support. At Central Eyes we found a nice selection, including good brands and I quickly found a frame that I really liked for a very reasonable price. Terry Schneider, the owner, provided us with great customer care, and was able to make a nice package deal for us. I just picked up my glasses and I am really happy with them. Can't recommend this store enough! read more

Central Eyes Optical - Optometrists Near Me - Hartsdale, New York

WOW..... I never write bad reviews but I blame yelp for giving me the misfortune of meeting the owner of this place and I feel the reviews for this place need to be a better reflection of this business. I went to this place because of "50% off pair of Rx lenses" ad on yelp and apparently good reviews. I first called to ask specifically how much progressive lenses were. He gave me a price and when I asked how long it'd take he said I'd have to come in because it depends on the prescription. I went in around 10 minutes later and he said I never asked about progressive lenses so the cost would be an extra 100. and then another 100 for anti-reflective. This was significantly more than other places I've gotten estimates for. I wasn't even annoyed about the prices. There are many other eyeglass places that are much cheaper so it's not like this place was my only option. but wow the guy was SO UNBELIEVABLY RUDE. When I asked about the price that was quoted to me over the phone, he accused me of never asking about progressives. This is absolutely false. I definitely asked about progressive lenses but I also understand some people may not hear well or I may have been misunderstood. However, his accusation caught me off guard because I was not even angry about it, yet he was trying to aggressively fight with me saying that I never asked about progressives. He clearly just doesn't listen to callers, which is really unfortunate because he wasted a lot of my time. I then asked about the 50% off pair of rx lenses. Yelp does not specify that it is only 50% off pair of rx lenses with purchase of frame. I totally understand if there is a misunderstanding and I am not going to argue about pricing with a store owner. That's just not something I do. But the least he could do is accept a tiny morsel of responsibility for the false advertising or the incompetence in answering a simple question (accurately) over the phone. His aggression, anger, and overall unpleasantness was really unnecessary and I thoroughly regret ever calling this business. I hope he works on his communication and customer service skills. read more

Its been over a month and still havent received my glasses, i call daily and they promise me they will call the lab and call me right back and they never do. The place wasnt very clean either, dust everywhere where the glasses are in the case. Will never use them again. read more

The staff here is fantastic! My glasses broke after almost a year. They returned them and offered me a new fame. Got them in 3 days.

I went here April 2021, With my prescription for glasses in hand. I ordered glasses. Paid a small fortune and waited way longer than expected because the glasses never came as promised. I loved the frames I picked but once the lenses were in that was a whole other story but I had no choice. Fast forward a year and I go back to my Ophthalmologist for my yearly checkup. They check my glasses only to tell me that the prescription is not what they wrote. No wonder why I have been having headaches. I don't recommend this place at all. Now I'm stuck with $500 glasses that are useless. Please save your time and money!!! Warby Parker here I come. read more

Wonderfully personalised and realistic discussion of different glasses, of how insurance will cover, etc. Don't expect to pop in and out in a hurry, but do expect a full consultation to end up with what you want and need read more

I went there with a Groupon for an exam and discount lenses. I ended up paying $290 plus the Groupon price. The exam was excellent and my sunglasses are nice, I got the cheapest frames because the lenses add up quickly. That's what the one star is for. Now for the bad part. When I asked for a copy of my Rx I was told that if he gave me a copy he would be out of business!!! I found out later that this is illegal and unethical. YOU HAVE THE RIGHT TO YOUR RX!!! It's your Rx and you paid for it with the visit. Because of this I can not recommend them to anyone I know. I will never go back. Also, I'm thinking of reporting them to the BBB. All this is a shame because the actual exam was very thorough and the selection was nice. Like another reviewer mentioned, I also ended up at costco. Not sure why a business would choose to lose customers this way.... read more

Since going to Central eyes optical I've had nothing but problems, my first pair I couldn't see out of them properly and they always exchange them however the last two pairs I got which were exchanges ,I was allergic to them one metal frame, they gave me plastic, two pairs which I was allergic to , I've never had this problem before and I've spent approximately $4000 there and when I went back and said I'm allergic to these glasses , my nose was red where the glasses came in contact, there answer was, we've accommodated you and that's it , no further resolution. I would not recommend them and I certainly won't use them ever again read more

I had an excellent experience. The Dr. Gave me a thorough eye exam; and the sales woman was super helpful in finding me glasses that were the right fit and comfort for my face! Thank you! read more

Went there for the first time for my son who needed a new pair of glasses. Lisa was extremely insightful and honest and helped him pick out a great frame! Sharron was there when we picked them up and made sure he was happy with his choice. We even received a follow up call from Lisa to make sure he was doing ok with his updated prescription and fit for his new frames!Great customer care!!This will be our go to place for the entire family when we need new glasses!!! read more

You really feel like you are supporting a small business here. The place is very warm and cozy with a relaxed vibe, the owner, Terry, is funny and super sociable, the frame selection is the best I've ever seen, and Terry was willing to price match what I found elsewhere. Overall, a great experience! read more

I went her for an eye exam because of the decent reviews. The exam was great; it was thorough and the doctor took his time and explained all the steps. Now for the glasses...I ordered 2 pairs of glasses, one for distance and one for reading. First off , I spent a fortune...and I had to pay on the spot. At the last doctor, I would only make a small down payment..:but okay I moved on from that. But now it's been 4 weeks since I ordered and no glasses yet. I called after 2 weeks and was told they were at the lab waiting for insurance approval. Shouldn't that have happened as sooner?? Someone was supposed to have called me back with more information, but no call back! Now almost 4 weeks later, I call and still no glasses...they say one pair will be ready next week but the other pair is still not ready and no ETA???!!!! I've never experienced this before! I feel like an idiot for paying that kind of money. Never again! I'm thinking of calling my credit card and disputing the entire charge, after all I've paid and have received nothing in return! And then I'm calling the insurance company and making a complaint. Terrible business!! read more

Quality and friendly service. Family owned and operated. Hard to find that these days. Conveniently located right off central avenue with tons of parking. Recently had my lenses replaced and they popped out due to an old frame, the owner fixed them right infront of me in minutes. My family has been using Central for 16 years! Pricing is fair and work is done timely and efficiently. read more

Everything was great. Terry who is a great guy, did a beautiful repair on my glasses. It is now my go to place. Judy Collins read more

PLEASE RUN AWAY... I got tricked into trying this place. I ended up spending a small fortune even with a GROUPON. The owner and assistants are polite but Wait till you pick up your glasses. The owner cuts corners and makes lots of mistakes. If this happens to you you should run.... I got an exam and pricey eye glasses. When I returned to pick up expensive designer eye glasses they looked horrible because the glass lenses were cut so badly. I complained and the owner did try to fix the problem twice on his own and cut the glass so badly. I had to wait another five more days with no glasses again. I returned again to pick up my glasses and saw the frame shape looked worst. The fame still looked different from one another and each eye looked different. The owner tried to say that the frames were that way and it was just slightly off, hardly noticeable and assured me the eye glass lenses looked fine .I gave up because I couldn't go another week without my glasses Please don't go to central eyes in Hartsdale...Go some where else.... Try Raymond instead of these guys.... read more

I found this place on Groupon after a very frustrating day at Lens Crafters. Glad I did, they are extremely pleasant and customer service orientated. Their prices seem to reflect the average standard costs of prescription lens and designer frames. I do not think these prices vary by much. I did not get an eye exam as I already had a prescription. They also had a much larger selection than most commercial eye care companies. Only downfall, they were not part of my in network insurance plan and no refunds only store credit according to their receipts. Overall, I was very pleased with my 1st visit, I received same day service and will be returning for my future eye care needs, along with spreading the word. Thank you. read more

Came in for same-day glasses after I lost mine and couldn't have been happier with how quickly and nicely the frames turned out. They were ready in just a half hour or so. Thank you so much! read more

I see other yelpers with the same problem.. I bought a groupon a while ago.. the deal was $200 off frames. It said for a complete pair which is also a lie.. It's $200 towards a paid.. I still spent more than I thought. They asked for $200 for higher index lenses yet my friend and I got a pair with high index lenses (1.67- the thinnest) AND frames for $125 at Warby Parker online and I'm super happy with the quality.. Keep in mind that my frames were in the cheapest section at the store too. I've gotten quotes from other places and their quote was still above everyone else's. Places such as this one can pretty much throw around whatever price they want.. I ended up getting basic lenses which looked horrible because of my high prescription. Meaning the lenses were too thick for the frame. They're a complete rip off, and they don't even accept insurance lol avoid this place!! read more

Found this business bc of a Living Social deal, otherwise I would never have willingly gone to this place. The shop is a mess (particle board propped, not hung, glasses and trays and CLIENT FILES scattered about) They prefer to deal in cash. There is an ATM IN THE STORE wiindow. However not being one to waste money, I found glasses ordered them and gave Terry, the owner, $100 cash deposit and were told they would be ready the next day at noon. Upon arrival Terry said that he had lost the frames and the rx!! 2 weeks later we finally got the glasses when he demanded that payment be cash only, the glasses very very very expensive. SHADY business practices. read more

Wonderful staff that not only really wants to help you but actually cares! I asked for help in choosing glasses and they were so nice and patient with me! When coming here you're not just another customer. I'll definitely be coming back for future appointments and exams! read more

Bought a groupon and was very pleased with the selection and service. Walked in and met with the owner who was awesome. He reviewed with me what the groupon covered prior to showing me the selection. I picked the frames I wanted and said he would have my prescription filled in a few minutes. When it was complete he brought them out and recommended the best way to care for the glasses. I noticed a blemish on one of the lenses. He took the glasses back, apologized, popped the lens out and replaced them within minutes. I thought it was a little pricey for frames, but then again I haven't bought new glasses in years. Regardless I will pay extra for good service. I will be back again in the future. read more

Something is not right here - many false promises and a "cash" discount.

I took advantage of a Groupon and went to this place. It's a drive for me but I felt I was worth the trip. The service was excellent and I am pleased with the glasses. Because I don't live in the area I probably would not use them again, but if you live locally they are a very nice store. Owner gives personal attention to you and your purchase. read more

I brought my sons glasses in to have the nose pieces replaced since he pulled them off. The owner fixed them right away and told some great jokes. Definitely will be back in the future. read more

My prescription shades broke and I needed one side fixed. The 1st store I went to said maybe they could get a part in a few days & if not I would have to buy new frames. Terry fixed my shades in 30 minutes for free. I threw him $20 and plan to go back. Terry is friendly & knowledgable & this is a great spot especially if you are in a fix. read more

I went to Central Eyes because I saw them on Groupon and I needed an eye exam and new lenses at the very least. The optometrist was excellent - very professional. I needed to have my eyes dilated but didn't have time to deal with blurry vision for several hours so he told me to come back which I did about a week later. Terry was very professional showing me various frames at different price points. He didn't rush me nor try to influence me to buy the most expensive frames. I did spend a lot on my glasses however I have a strong prescription and wear progressive and transition lenses. All said, I am very satisfied with the glasses and the service I received. read more

Don't be fooled by the $40 groupon that includes an aye exam and $200 voucher! you will still be paying AT LEAST $350 on even the cheapest pair. I decided I did not want to purchase from them and asked for a copy of my RX so I could look elsewhere for frames and Terry (the owner) told me I would have to pay $90 for it, WHICH IS ILLEGAL. you are 100% entitled to a copy of your prescription at no extra fee after paying for an eye exam. I wish I could give this place 0 stars, please do not go here, they are such a shady business, you are better off going to costco or purchasing contacts/frames online. hope this helps! read more

Had a broken eyeglass frame and nearby stores quoted me $3-400 for a new pair. Terry showed me $59 (including lenses) glasses and made them while I waited. I got two pair and will be back for prescription shades (polarized). read more

This place is awesome. My husband had thrown out my glasses thinking that we would get a replacement that day. I first went to other places but the lenses were all the same and the service was less then par. Once we walked into central eyes optical we were greeted warmly and had all the assistance we needed. I found something new and orginial and fell in love. They also made it possible for me to get my glasses in 2 days. Thank you so much guys. read more

I recently discovered Central Eyes Optical and I had a wonderful experience. I live in Manhattan but travel out of New York for shopping. The prices in Manhattan coupled with the miserable customer service brought me to Westchester a few weeks ago. I had always bought my glasses in New York but after reading YELP I decided to try Central Eyes Optical. WOW - what a fabulous experience. I was greeted warmly when I entered the store. Terry, the owner, spent a lot of time with me. He has been in the business so long that he immediately can recognize what style of frame and what color would be best. I tried on frames that I never would have considered before and now get raves about how I look. The glasses were ready on time and fit perfectly. Even if you don't own a car, rent one and go and see Terry. You will save substantially even with paying for a car rental. read more

terry is a retailer you like to deal with. he is courteous, freindly, knowledgeable and above all honest! i have been a customer for many years and never disappointed. he has replaced lenses with coatings to cut down sun glare, reduce scratches, etc. i wish more retailers were like central eyes. read more

Special thanks to Terry for taking me back after I strayed to a lessor optical option...a mistake that was expensive and frustrating and helped me appreciate the advantages of a privately owned small business where they really care about their customers and doing things right. Fast, efficient, candid eye ware provider. read more

I was in town for a wedding, and realized with less than three hours to spare that I'd left my contacts for my right eye in the city. I found Central Eyes Optical online and called, and despite the last minute rush and it being close to closing time, the owner, Terry, told me to come right in and he'd try to help me. When I got there Terry went above and beyond to find my contact prescription, which is an uncommonly high one, in my preferred brand, for just my right eye. He could not have been kinder or more helpful, and he seriously saved the day. And I was very impressed by the extensive glasses selection as well. I will definitely be back. read more

I had the same experience as another yelper. I bought a groupon and ended up spending more money out of pocket. The worst part is that I felt like I was being treated differently than the other customers who were paying cash and not using a groupon. They were ALL told that their glasses were covered for a year under warranty but I was never told that. I wasn't treated with the same respect or courtesy as the other two customers who shelled out more than $300 for a pair of glasses. I was handed my glasses and that was that. I wouldn't return here or recommend it. read more

I recommend Central Eyes Optical, because it isn't a chain store. The owner Terry is experienced, friendly & professional. Glasses aren't locked up in cases just pick one up and look in the mirror. Terry then will help you with the size and give you an honest opinion of how the glasses look on you. Pricing is compatible. I have been going to Central Eyes for over 8 years and am always happy when I leave. Give them a try! read more

I ususally buy my glasses and contacts from the Costco in Portchester. But as a grouponer I saw this one. I bought a groupon for $39 and it said for a complete pair of glasses. Before I bought it I called to comfirm I would get a complete pair of glasses for $200. And the gentleman I spoke to said..."Complete means complete" So I bought two groupons. One for me and one for my daughter. Much to my surpise when I got there it was NOT for a complete pair of glasses but $200 TOWARDS a set of glasses.... very misleading. Not to mention that the frames range from $150 - $400 and just the lenes were $150. I ended up finding frames for $150 - which by the way they are few and far between... added to the $150 or the lenses less the groupon I paid and additonal $100. Don't get me wrong $139 for glasses is a great deal and in all fairness the glasses fit great and are crystal clear. I actually don't mind wearing them at all. I just felt the groupon was misleading. It should read $200 towards a complete pair of glasses....I should have called him out on it but I was just thrown back by the whole thing.. read more

Nice collection of many different types of eyeglasses. But everything here was over our budget. We went to COSTCO in the end.

Not only did Terry and his staff help me in every way with my selection of GORGEOUS Tiffany frames and lenses, Terry was INCREDIBLY personable and, I must say, beyond funny and kind!!! We sat and schmoozed for a good long while, and I left feeling more like a friend than a customer! This was my third time at CEO, always going with a Groupon. Dare I say that this last time my Groupon had expired, but Terry was nice enough to honor it given the fact that I'm a repeat customer. Thanks, Central Eyes Optical for another great experience, and for the glasses cleaner and cleaning cloth you threw in as a gift!!! FIVE STARS ALL AROUND!!! See you again next year!! read more