To whom it may concern,…read more Oh, where to start? Ive been visiting this place of business since the early 2000s (i believe) - I've always had a rather pleasent experience. Most recently however, it might be safe to say that i have fallen victim to their most productive, effective and genuinely kind staff member, Lauren. She somehow managed to exceed all expectactions for a place i already held dearly in my heart. I recommend this place to anyone in need of a new pair of spectacles. Spectacles however shouldnt be necessary to clearly see the level of attention in Lauren's impeccable costumer care - because, just wow, really! To end things off on even more positive note, and if there were a scale of 1-10 on this matter, i would definitely go with a solid 23.7. Hands down! Very yours truly, JC

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

This was my first time at Bright eyes on main Street in New Rochelle I have never been so impressed…read moreby the doctor d e u t s c h e r the staff Chris and Mariana went above and beyond I would recommend them to everyone

I'm so happy I researched Optometrist, and came across Dr. Deutscher…read more I have a 15 y.o. son whom has Autism, Anxiety, and ADHD. He needed an eye exam because, I noticed how close he was looking at the computer screen, for virtual learning. Dr. Deutscher, went above and beyond to first make him feel safe and comfortable. She carefully listened to my concerns, and then used her immense knowledge base, to implement different ways to have my son focus, and respond to her during the exam. She explained the results of each part of the exam, conferred with me on eyeglass prescriptions, and most of all, she was extremely patient while doing it. Parents should not hesitate to bring their children in!

I went to buy a pair of glasses from this location because my network stores were just too fare…read moreaway. I've worked in the area for 19 years and finally had the opportunity to do business. I will say this, Josie really knows her stuff. I'm would say that she has her marketing skills perfected and her knowledge in her business is awesome. Her great customer service skills are high priority. She knew what it took to put the right frame in my hand on the first try. By listening and gathering the right information to work her magic. Eye recommend this business and I highly recommend Kurt Sauer. Gear job Josie

For decades I have been a dedicated customer of Kurt Sauer Opticians, first with the Sauers, and…read morenow with Josie. I only trust my eyes and glasses to Josie. She is a master for fitting eyewear and her measurements for the lens are exact. It is always a pleasure to support her business, especially since I no longer live in Larchmont. I continue to return as Josie provides personal service like you are one of the family. I heartily recommend Josie of Kurt Sauer Opticians.

I can't praise owner Sharon Decker and her team highly enough. And that goes for her vision! A…read morestore that provides outstanding customer service and satisfaction. Eyeglasses that are beautiful and unique. (And usually expensive.) And Dr. Adam Deutscher, who is a maestro at analyzing and properly solving your vision correction. They really take time with you to make sure the frames are right for your face and your style. And the lenses will be measured carefully to the each center of each pupil. (I don't know how to say that better. My eyes are not perfectly even.) You will thank them for every penny you spend, because Sharon earns it! You'll get superb vision. And frequent compliments.

The best frame selection, no pressure and excellent help in finding the right pair. A great eye…read moreexam... this is where I travel to every year for new glasses.

Very unprofessional i made a appointment back in december for today at 5:30. They call…read morelast week to confirm for 3:15 i tell them no i booked a 5:30 because i get off at 5:00 they say no problem just come at 5:30. Today the day of the appointment they call me at 3:45 to tell me i missed my 3:15 appointment. SMH i never booked a 3:15 appointment. They are all confused and clearly don't communicate with each other. NEVRR AGAIN

21 hours agoNEW…read more ***update FRAUDULENT AND NEGLIGENT PROVIDER: I called to tell him about the PD again. He insisted they had the number. They did not and it was not on prescription. Then we called (insurance company and I) to tell him he needs to cancel order. He said he already cancelled it. The insurance checked to verify and he DID NOT. LIED ABOUT GETTING PD FOR CHILDS GLASSES and TRYING TO STEAL INSURANCE MONEY. MR. FERNANDO EDWARDS is the supposed optometrist there. After threatening his license and multiple calls, problem resolved. SMH, what a mess. When you go in the office, not welcoming. The optometrist in the back barely wants to come out and when he does he looks annoyed to be alive. Careless recommendations and lazy. Did not measure my childs Pupilary distance and used PD from 2yo and he is now 5yo. Quickly ordered glasses and said he cannot cancel order once placed. I called the doctors line for the insurance and they said he can call as long as the order is not in progress. It is not because he put the order in minutes before I called. Money hungry and lazy. If you dont like your job, just quit. The reviews are concerning.

When I called for an appointment I had to wait four months for an appointment for an annual…read morecheck-up. This was the first time this has ever happened in my life. I went elsewhere and will not be returning

I have gotten excellent care at Larchmont eye associates. Dr. Poselle is the nicest person ever…read more Top equipment to check your eyes and amazing eye glass collection.

Great experience at Vision world at 4 corners. Rick went above and beyond with customer service…read more Don't know if he's the owner but he sure acts like it.

Kelly in their office wasn't able to access my family's insurance benefits even with all the…read morerequired information. She is inept and not a courteous person. There are too many other providers who provide excellent and empathetic customer service.

The associates at this business are professional, kind, patient and knowledgeable. I feel they put…read moretheir patients first. They have a wonderful assortment of quality frames that are also stylish. More importantly, they give advice about which frames will work well with your prescription. I appreciate that they have store hours daily except on Sundays. When I have needed adjustments or repairs, they have been great. I have always been pleased with their services.

From day 1 they support you with prompt professional attention which will keep me coming back. And…read moreif you have not been in to see them in a year or two they still treat you like family!!!

Update....Frank is still amazing and like someone else said, every person who walks in, he knows…read moretheir name. SUCCESSFUL VISION is our CHEERS, but without the beer!!! His amazing wife, Mary, works alongside him and keeps Frank on his toes!!! Even though the shop is always busy, Frank NEVER rushes his customers out the door. There recently was a problem with the ordering of my new lenses, which caused a delay, but Frank was on top of it and kept me up to date until they arrived. Once again, Frank goes above and beyond. Thank you for always looking out. P.S. I moved to New Orleans 3 years ago and still come back annually for Frank's undivided attention and wisdom.

The vibe and customer service here are fantastic!…read more I came because I broke the arm off my prescription sunglasses. When I arrived, Frank recognized me just from voice, as I had called a day earlier to check if appointments were necessary, which they weren't. He inspected my frames and kindly shared that while he could fix them, he recommended just buying new frames from the original retailer, and then he'd swap out the lenses for me, because it would be cheaper than him fixing it. This was really thoughtful of him to consider what would be most affordable for me. In addition to the lens switch, he also adjusted my regular glasses at no charge. You can tell that he has great passion for his work and is constantly busy because customers appreciate the care he puts into every service. He is warm and welcoming to all. Highly recommend a visit for any glasses needs!