Eddie was prompt professional and fixed my stove. Price was…read morereasonable. I would definitely use again if needed.

Quick response to requested service. Came early the following morning. Not only did he quickly fix…read morethe problem but gave me an education on why it happened and what he needed to do to fix it. Showed me a part that disintegrated due to age. Also vacuumed the coils to improve the health of the fridge. Price was fair.

Came here is a hurry after my work cart broke. I bought a new cart and unfortunately it had a…read moremissing screw. When I returned I was not met with an attitude but rather kindness all the staff I came across were more then helpful to me and assisted my troubles. Shout out to Derrek he was super chill

Worst customer service. Employees are being replaced by automated systems that are not functioning…read moreproperly. Store employees are no where to be found. Then when you find someone they are not from that department. I dread coming to any Home Depot stores but this one is one of the worst. Always under staffed and employees are not very helpful

We purchased a BlueStar oven about a year and a half ago. We love everything about it until a few…read moredays ago when the oven stopped working. When we set the oven to pre-heat it never got hot even after 15 min. The bottom of the oven remained cold to the touched. I called my dealer and they set up a service appointment with MVP Appliance Repair for a 2 days later. This morning Marco from MVP came to diagnose what the problem was. He was very polite, professional and very knowledgeable. Before anything Marco laid down a clean drop cloth and carefully removed the oven door and baking racks treating each with care. Marco was then able to assess the situation and identify a burned out heating unit as the culprit. He quickly replaced the part and even took the time to share some great tips for cleaning and ways of better utilizing my appliance. I am very satisfied with my experience with MVP Appliance Repairs and I especially want to commend Marco for his skill and professionalism.

I tried calling them to get a couple questions answered regarding a repair to my BlueStar stiove. I…read moreguess they do not speak to customers as they would only text me and were vague at best and did not return my 2 calls after leaving messages. Not good customer service. I will call Blue Star and ask for a new service company if they can't speak to the customer on the phone they must be too busy for my business.

Jospeh and Omar did great service fast quick. I ordered 2 refrigerators one for main floor another…read morefor the basement. They removed the doors(because it was 2) to NOT cause damage to the walls or door/door frames. great service overall.

I paid for a stove via their website (sat). The following day (sun) they call to tell me its no…read morelonger available and that they will keep me on the list for when another comes in, meaning they will not refund my money. They took it upon themselves to do what they want with my money. I told her that I cannot wait, I will go somewhere else and to send refund. Two days go by (tue) and still no sign of a refund. I call again and she states that she will send now. Another 2 days go by (thur) and I send another email with no response. The following day (fri) I call and ask why my refund has yet to hit my account? She then tells me that she forgot and that she will send it now. I should not have to chase my money. This establishment has shown practices of theft and I would highly recommend anyone to be weary.

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

have a new refrigerator put in my apt by my complex, a stainless steel one made by Whirlpool ,…read morelooks good except the corners on all the doors aren't done properly . they have sharp points where have cut my self. complex contacted they about it 2 months ago . still waiting to hear what they're going to do about it. the same BS have to contact supervisor and then he has to contact his supervisor and so on. its shoddy workmanship and Inspection on Whirlpool part

Cinch assigned my freezer repair to your company Tuesday 3/3/26. Arrival window 8-5. Received a…read morejumbled vm and when I replied with a text was asked if I wanted to cancel!? I replied, no. Needless to say no one showed up or returned any of the emails I left. Second chances? Cinch assigned another job to you for my refrigerator, this time your tech, Martin showed up. Checked it out, diagnosed it took pictures but was having trouble transmitting the info to Cinch. Told me not to worry, he would make sure it got done. To call him if I did not hear back by noon next day. 1:00 call lvm, 5:00 call lvm, next morning the same. POOF GONE UNRELIABLE AGAIN - TWO STRIKES AND YOU ARE OUT THANKS FOR NOTHING MARTIN - DAY 14 NO REFRIGERATOR

I wish I could leave 0 stars for this review, but unfortunately I can't. Don't waste your time with…read morethis man. My family has been dealing with a leak in our washing machine for over 2 months & he's just been stringing us along. He tells us he can repair it, but doesn't answer texts or phone calls for days at a time. Hire literally anyone else.

always very helpful in helping locating parts that are hard to find…read more very polite and always listenens to your questions i would rate this place a 5 star

I bought a part from Suffolk Appliance parts. I opened up the washer and then realized it's not…read morethe part I need...but in the receipt "no refunds ". So I'm not happy...it's a 25$ part. Unopened. Unused. I guess I should have opened up the washer first... but then again, I wasn't aware of the no refund, no return policy till I had the receipt handed to me. And the guy assured me it's the right part. Well, turns out he was wrong, and I'm stuck. So... Not happy to loose 25 for nothing.

5 Stars right off the back for OUTSTANDING customer service in a worldwide emergency! Truly a 24 hr…read morebusiness! Last night around 8:30pm my son was washing his work clothes. Washing Machine stopped midstream and wouldn't drain or turn. So I went to Yelp and put in a repair quote for my appliance guy Pete who I've used several times with outstanding service. He immediately replied that he was closed because of Covid 19. But I also received an immediate response from Billy of Island Appliance who said Connie was in the office and to giver her a call to set up an Appt. So I did. Connie indeed was in the office at 9pm and said her technician was out on a call in Huntington. She contacted him and got back to me within 10 mins. He gave me the choice of coming by after he finished the Huntington job or tomorrow. In this crazy times of Covid 19 I was able to get immediate service. He or should I say they SHOWED UP AT 11:30pm?! YES that's exactly what I said!! 11:30pm! Appliance angels! He had the parts (Drain Pump & bearings) & fixed my washer promptly. Not sure but I think it was his son with him. He was teaching while fixing. Both were Very friendly. This truly meant the world to me because fortunately both me & my son are still working so we need to be able to wash our things in the short span of time that we are home. Being without it would've been a hardship. Thank you Billy & Connie for your stupendous workmanship & prompt, clean & courteous service! Much appreciated! 4-4-20

Although Bill is very nice. Connie takes forever to return calls when there is a problem. Bottom…read moreline I spent almost 500 bucks on dryer repair and it was still not working. I was promised I'd get a call the next day after their last visit and never heard from Connie once again. Wasted my money and had to go to PC Richard to get a new dryer. Very disappointed to say the least.