I just want to say thank you to Rachel who helped fix my son's glasses. I am very appreciative as I…read morewaited there about 15 minutes before closing. She fixed them very quickly and even made them look like brand new. I asked how much and there was no charge. I was speechless. Thank you Rachel. Maybe a few years back as well, the owner came out and took time out of her busy schedule on the weekend to get my wife her much needed contacts for work. They go above and beyond, very thankful we are.

2nd update in response to the business owner, Scott: Scott,…read moreplease don't deflect my concerns by referring to privacy laws and your office records. My concern is the lack of response and proper follow-up from your staff. To clarify, my original review was regarding an incident involving my husband on 9/16. He called your office because his previous emails and text messages regarding his medical records had not received a response. No one answered his phone call. Instead, he received a text instructing him to communicate with the office by text--even though he had already been trying to reach your staff by both email and text without getting a response to his request. As for my own experience, I have also had difficulty getting my questions properly addressed. I have received repetitive or generic text responses that did not actually answer what I was asking. Simply sending a text within 24 hours does not mean that a patient's question or request has been addressed. We have been patients at your office for over seven years, and this review reflects our actual recent experiences. The issue is not whether your records show that a text was sent. The issue is the lack of meaningful responses, follow-up, and communication when patients are trying to get assistance. Rather than focusing on defending your office's response-time records, I hope you will take this feedback seriously and improve how your staff communicates with and follows up with patients. Update -To the business owner, Scott: I would like to clarify that the incident regarding the unanswered emails, texts, and medical record request happened to my husband over the past two weeks. As for my own experience, every time I have communicated with your staff by text, I have received the same repetitive responses rather than a clear answer addressing my actual question or concern. This has made the communication feel extremely unhelpful and frustrating. Scott, I strongly suggest that you provide better training to your staff on how to communicate with patients, respond to questions directly, and properly follow up on requests. After being patients at your office for over 7 years, we know the level of service and communication we used to receive, and unfortunately, our recent experiences have been very disappointing. Original post- I hate to leave a negative review, especially since we have been coming to this optometry office for over 7 years. Our communication with the staff had always been fine until recently. For the past two weeks, we have been emailing and texting the office to request a copy of our latest medical records. After receiving no response, we called the office and left a voicemail, but no one answered. We then received a text asking us to communicate with them by text instead. It is extremely frustrating and ridiculous that we were asked to text them after no one answered our call, yet they still did not respond to our text messages. We have continued trying to contact the office by phone, email, and text, but have not received a response. As of today, we still have not received the medical records we requested. After being patients here for more than 7 years, this experience has been extremely disappointing. Obtaining your own medical records should not require repeated emails, text messages, and phone calls over a period of weeks. I hope the office takes this feedback seriously and improves its communication and responsiveness. For anyone considering this optometry office, I recommend taking our recent experience into consideration.

This place is absolutely the worst place I've ever been to in my life. I took my glasses in to get…read morethem adjusted and they fried my lenses. This was absolute negligence. They took my glasses to the back and bent the entire front of the frame, burnt my lenses so bad she thought it was dirty and kept trying to clean it. I've never had someone in my 20 years of having glasses bend the front part of the frame so aggressively either. EDIT: After going to another eye doctor, I've been told it's likely they were being lazy, did not remove the lenses while heating the front of the frame which isn't common practice, and now the anti reflective coating is burnt.

Doctor Kelly Tran is awesome! She's probably the friendliest optimist I've ever met. Her whole…read morestaff too. You'll feel comfortable and welcomed right as you walk through the door. There's lots of good frames to choose from, and for lenses they now have the blue light filtering contacts. She'll even give you some trial ones so you can try them out first. I also always go for the $35 photo that's taken of the back of the eye. It's not much to pay, and it's a great preventative measure. If you're looking for a great eye doctor to go to in the area, look no further!

At close to 80 had many optometrists but Dr Chen stood out as awesome. Took his time and explained…read more the exam and felt comfortable. He speaks 3 languages and has a great personality. Cynthia, his assistant helping us choose glasses also did an awesome job of making the most out of our insurance allowance and getting the best quality lenses. Would highly recommend this place.

I wanted to share my experience with Dr Alan Chu. I've had many optometrist in the past but he was…read morethe most thorough one I've ever had. Not only was I relieved to know my prescription hasn't changed, but he also took his time to explain to me how the eye works in detail. He explained why my eyes were healthy by showing me a picture of my eye. He also answered all my questions patiently, including answer to a question no other optometrist has been able to answer before. I was amazed how knowledgeable he was. On top of that he was personable and easy to talk to. I cannot recommend him enough. You won't be disappointed. I will be bringing my family to see him soon. Thanks Dr Chu and golden vision!

Appointment was so good that I had to post as soon as I got home…read more Did an appointment for contacts and glasses. Dr. Kim made the appointment a great learning experience and enjoyable. Not sales-y nor did she make me feel bad for not being well educated in eye care. Felt really grateful that I learned a lot regarding eye muscles and how my recent blurring was due to my current work from home style. Got some great tips. I also enjoy wearing colored contact lenses but have a unique BC that it was hard for me to find ones that are comfortable. Dr. Kim was able to show me the difference between daily and monthly and I got to try on some cute grey ones. The assistant was also great and sweet. Didnt catch the name of the receptionist but she is so darn awesome. Helped me choose my color contact lenses, explained billing, and even assisted with getting my PD because I can never remember. Really appreciate her!!! Whole staff here is great. Im sold and would recommend. Finally found an optmetrist office in the OC area!

I've been coming here for years and have spent thousands of dollars on eye exams and purchased…read moremultiple frames. Recently, a small hinge screw fell out of one of my glasses. When I called, I was told it would cost $15 just to replace the screw. That's unreasonable for such a simple fix, especially given my long history as a customer. I'll be taking my business elsewhere.

Can't remember the doctor who helps out on the weekends but very, very sweet man who put me at…read moreease. Knowledgeable, friendly.... He's won my business for Mint.

My family and I have been coming here for years Dr holland is great! It's conveniently located on…read morethe edge of the center making it easy to get in and out. The facility is super clean and they're quick at getting me in and out. Clarisa at the front desk was super nice and quick to help me out!

The level of client accommodation by the staff as well as the optometrist is out of this world!…read moreNowhere is this level of service seen. Thank you for showing that you care! DF

If you value your time, skip this place…read more 1st time: reception made a mistake with my appointment 2nd time: went inside Costco not realizing they have construction and changed location. asked 3-4 people before realizing it's in the back now. Phone staff didn't notify me. Then once i found the mobile office in the back of Costco, staff spent 10 min asking me to fill out a form and asked me tons of question and told me my insurance is "inactive"?! (which i found out is false) I called my insurance and they told me that's incorrect and I am active. I went to the other Costco for eye exam and other eye exam/optometry office found me in 1 min. Wow, such a different level of service from 2 different office. The admin and level of customer service here is awful. wasted my whole afternoon and had me unnecessary on my the phone with my insurance . Just go to the other Costco and skip this location.

Optos is not optional here -- important to note since your insurance doesn't cover optos but does…read morecover dilation (which I was told they don't do). Their "office policy" according to multiple people in the office is to charge $39 for the optos (retinal exam). If it's not optional why does it cost extra and not get covered by insurance? I tried to deny and they told me I could not.

The worst optometry clinic I have ever visited. The doctor appeared completely confused and did not…read moreseem to know what was going on with her patients. The front desk staff member was extremely rude and unprofessional to everyone. I received no resolution or treatment for my eye concerns. Instead, they repeatedly asked me to return for additional exams. The first visit cost $95, followed by hundreds of dollars more with no clear explanation or progress. The clinic was disorganized and chaotic. The front desk employee repeatedly called me by the wrong name, listed the wrong insurance, and showed no awareness of who I was. This level of care is unacceptable and potentially dangerous when it comes to eye health. I will never return.

5-Star Review Dr…read more Mary Hoang is truly a delight! She provides exceptional quality of care and is incredibly thorough, kind, and professional. She takes the time to listen, explain everything clearly, and make you feel genuinely cared for. I always feel confident and comfortable in her care. I highly recommend Dr. Hoang to anyone looking for compassionate, knowledgeable, and attentive optical care.

Stay away from this place!…read more For some reason they can never get my glasses made correctly here. Happens over and over. I asked for a refund then they charged me for the lab fee. I told them to fix the issue instead and they decided to process the refund without my approval for less money than I paid?? This place is horrible with customer service. The girls in the front need more people skills and training.