Very, very helpful. Honored a warrantee that I had forgotten about. Jessica has a great attitude & is always willing to help. Be sure to ask for Jessica! I rate Old Town Tustin . read more

Had my first appointment with Dr. Darren Brown, he was professional, kind and thorough. His office staff was equally as kind. The office is located in a charming neighborhood with easy parking. I highly recommend this office to anyone looking for optometry services. read more

dr. Sarah Oonaga is my optometrist and she is the kindest, most detailed eye doctor I've ever had. I am so grateful I found her from me because I was going too far all the way to Fullerton to see an eye doctor. She has been able to diagnose my condition perfectly and give me the perfect pair of glasses to help with my eye condition from brain surgeries. I am still healing, but she has done wonders from my eyesight. I highly recommend her and her phenomenal staff. They are all kind and really do accommodate the best they can regardless of your schedule.. they have beautiful high-end frames and get you your glasses pretty quickly. Thank you so much for this business. I am so happy. read more

Love Dr Sarah Onaga! Professional and great glasses choices, great after care services!

I had a terrific experience. Ultra clean and organized facility and welcoming staff. Dr Sarah Onaga is terrific! I have had multiple eye procedures and have had difficulties with 2 previous eye doctors. She took her time, built a test set of lenses for me to try and gave me the best overall exam I've ever had. Then, her optician, Jessica, spent time helping me to decide which frames and lenses would work best for me. She's very courteous and focused on my needs. This is a great place and I'm glad I was referred to them! read more

Dr. Sarah Onaga was my optometrist, and I found her to be professional, friendly, and thorough. I will go back to them!

I have been coming to this office for years and every time, it has been a very nice experience! All of the staff and doctors are always smiling, kind and professional. They have an online portal to help schedule appointments. The front staff are always helpful with scheduling and billing questions. And when I was low on contacts and awaiting an upcoming appointment, they very kindly offered me free contact samples to hold me over. I tell all of my friends and family to come to this Optometrist. It's actually look forward to my appointments here! read more

Shout out to Darryl (sp?) who helped me. I came into this spot looking to have some frames adjusted because they were a bit bent and did not sit correctly on my face (one nose pad would be uncomfortable and sort of dig in if ya know what I mean) I was very politely helped out and never felt like I was an inconvenience. Even though I was not a patient at this store, they were happy to help me and did not charge me for the frame adjustment. I cannot speak to their other services, but am happy to vouch that their customer service was A+ and would not hesitate to recommend this spot for eye needs. read more

I was very pleased with my visit to Old Town Tustin Eye Care. Everybody was warm and friendly and the office is relaxing. Dr. Sarah Onaga is an amazing optometrist. She made me feel so comfortbale and welcome. She has a very kind and caring personality. I felt that my eye exam was extremely thorough and I am glad I was able to get two pairs of glasses at a reasonable cost, compared to a previous optometry clinic that I went to. read more

I had my eyes examined and purchased prescription glasses for insurance $$$+out of pocket $$$ from this Old Town Tustin Eyecare, Jan.2024. (Expensive place) overly sophisticated, and overly priced. Still I convinced my self. Now (Dec.2024) my glasses got damaged, I went to a different optometry for glasses, as it is 100% out of my pocket cost, I wanted to stay within my budget. So I called this place twice, and staff member (2 different) had same attitude and reply, as I wanted my prescription (which they emailed) but will not give NPI number, with different reasons giving me hard time and run around. Instead of being helpful, they think (probably that's how their staff is trained) they are the only one, arrogant and intimidating. I was going next year for new prescription with my wife also ( but noway Joze). I would advise anyone, not to go there, unless you are extravagantly rich, or are mellow and dull-witted and can sustain intimidation. IN STERN WORDS: AVOID GOING TO THIS OPTOMETRY. PERIOD. read more

Everything about this place was so nice! From the facility to the people working there, and even the optometrist on site who I didn't need to directly interact with but still smiled and was friendly. I went in because my toddler got a hold of my designer sunglasses and twisted it in a way I didn't know a toddler could even be capable of. I live in old town and yelped the closest glasses repair/shop and found this place. I went in expecting a small mom and pops place, which it was but was even better than I anticipated. Super clean, accessible location even in the middle of the hustle and bustle of old town and was very organized. The receptionist was very nice and asked me what I was there for, and asked me if the glasses in question were purchased through them. I told them no and I needed repair, and she examined it and told me she would get the tech's opinion on it because it looked pretty bad (which it was, and a part of me actually thought it was game over because of the damage my child did) and gave me a disclaimer that they may or may not be able to repair it, and if it was ok with me, they could try but it might snap and break completely. I told them it was fine, since it's either we try or I can't use them ever again anyway. I really appreciated their transparency about it. 5 minutes passed and the tech came over and was able to fix it! I actually had to remind to pay for the repair fee ($15 bucks, such a good price) because she thought I purchased it with them and treated me with complete trust. After paying, I was on my way. I truly didn't expect there was hope to fixing my glasses and thought i might even need to leave it with them because they were in bad shape. It was done in 5 mins! Next time I need anything eye related, I am definitely coming back here to support them. read more

I must say, these people are the best. I broke my prescription sunglasses on Saturday before leaving for London the Friday after. I went in Saturday morning and ask them what they could do. They didn't promise they could get my new glasses in time. However late Thursday afternoon they called me and said they were in. That's what I call Rolls Royce customer service. Keep up the good work! read more

I have been coming here for many years and will continue to do so. Dr. Susan Brown is fantastic! She takes the time to listen and explain, I always feel welcomed and enjoy coming for my eye exams. The staff is always so friendly, Emily and Katie do a great job. Highly recommended for your eye care and needs. read more

This practice is big on patient safety especially during COVID-19, it give you great piece of mind. Staff is nice and the facility offers a wide array of frame options, so glasses wearers your covered. My prescription wasn't spot on the first time but when I called them for a follow up, they scheduled me and I was able to address my concerns. read more

I went here for 7 years in my time in OC and the people here are all amazing! The staff & doctors are incredibly kind and helpful, whether it's eye tests, paperwork, or finding the best lenses for your prescription. It's one of my favorite experiences at an optometrist! Definitely recommend if you're in the area! read more

This place is amazing! The location is beautiful, the staff is so welcoming and warm and patient. They were able to help me day of, with adjusting my glasses that didn't fit, I came in as a new patient and they helped me with glasses from a different drs office without hesitation. I will definitely be transferring my care to this facility. I felt at ease, as if I have been going there for years, which I plan on doing now that I've found them! read more

Had accidentally bent the frame of my glasses and came here to get it adjusted, and not only did they service me without an appointment, they fixed my frames without any charge so I would definitely come back here again ! Special thanks to Amelia for helping me out read more

Old Town Tustin Eye Care really helped me out today! I was having some trouble with my prescription and they were able to help me really quickly! read more

Best optometrist place I have ever been to. 1) all the staff is very friendly 2) gave me 0 pressure to look at their glasses at all. Always left it up to me when to come back if I wanted to. Gave me the price of the glasses with no pressure 3) they only seem to go by appointment so you don't get screwed waiting for an hour even though you made an appt. 4) they do not charge to check for blue eye damage. This is normally $40 bux. 5) they are very up to date with technology and texting to confirm appts Wish my wife went here instead but I took her to a really bad place and got so frustrated that I found this place. read more

So I came in here because a great friend referred us. And she did not disappoint! EXCEPT for one issue.....the management. I'm giving this place 4 stars because of how HORRIBLE their manager was when I brought my dad in. I got my glasses here and they're amazing. Sara and Erika were the nicest gals and helped me SO much and were awesome and their professionalism was top notch, THANK YOU! I brought my family in because of MY experience but now I'm here for my dad, holy crap! The manager CHERYL is horrible. I'm sorry, but when is it ok to berate, talk down to your employees and freak out at the FRONT DESK in FRONT of guests because of the phone not working? UNPROFESSIONAL and so RUDE! Not to mention how she was talking to them! I couldn't believe it! I work in customer service and it only takes ONE bad seed to spoil the experience for a guest. The place, is great! I loved my doctor, Dr. Coloma! She's amazing and hilarious! She's definitely a favorite of mine! Thank you Old Town Tustin Eye Care! But be cautious of the manager! read more

I have been seeing Dr. Brown for about 10 years since his office was located near UCI. I wear hard contact lenses, and Dr. Brown is thorough with each annual visit about seeing if there are any improvements in terms of fitting comfort as well as lens strength that he can incorporate into his contact lens prescription. He also keeps up with the latest in technology and has provided me more experimental contact lens to try out in the past. Other than being a trusted professional, Dr. Brown is one of the nicest people you will meet who truly cares about the eyesight of his patients. He is always patient and will not let me leave until he has responded to the many questions I give him. Needless to say f you are looking for a top-notch optometrist you can trust, look no further. read more

We are sorry to write this bad review for Old Town Tustin Eye Care as we had the worst experience with them. We visited for Regular eye exams and regular reading eye glasses which are covered by our Medical Insurance and this care center is one of the providers as well. After getting our eye prescription from them we visited again to get Eye glasses , including the frame, which are all covered under our Insurance and we DO NOT have to pay anything xtra at all, moreover we confirmed all these with their staff as well. Surprisingly when We wanted to place the order, the staff insisted for the Insurance ($78.00 ) which we refused and asked the to proceed with our order. Than she demanded a payment of 197.50 for our order, bluntly saying that they do not take this Anthem Mediblue Select Insurance Even though their name is printed under the name of Dr, David Brown as the provider and in charge of this eye care center. SO , we had to leave their office as we did not want to pay these unwanted and unauthorized payments. So to everyone, please be careful when you visit any optometrist or eye care center to prevent these type of centers. Thanks. read more

Brown has been my optometrist since his days in Irvine. Since then, he has moved his office to Tustin. He always writes little notes about me after every appointment, it's a nice personal touch. It's nice that he remembers what happened during our last appointment even if it was over a year ago. I do like the fact that he is on the younger side and is up to date with technology and news within his field. My only complaint is they hire a third party to call me to remind me about my yearly check up. This can get tedious. They will call you again after you miss the call the first time around. read more

Awesome service! Came to repair my sunglasses and they were gladly willing to help me. Will definitely come again!:)

Dr. Kim Uyen T. Coloma updated my prescription and wow! I was really just going in to get my yearly exam out of due diligence and wasn't planning on buying new lenses as long as the prescription wasn't too far off. She spent a good amount of time with me in the appointment to fully understand what lens correction my eyes needed. She explained a lot and helped me better understand my eyes and how they work together. At the end of the appointment, Dr. Coloma had me try on the lenses I walked in with and then the prescription she recommended and it was like I was seeing for the first time! I now have the prescription glasses I ordered through the office which were completed very quickly. My vision with my new prescription is stellar and I am so thankful for the adjustment. The level of care Dr. Coloma takes in making sure her patients get the correction they need is what you look for in a healthcare provider. Thank you!! read more

Words can't express how much we love this place! First class all the way! I'm a tough fit for glasses and looked at all the other corporate retail eye centers with no luck. I set my appointment and Mr Dr. Brown too extra care and time with me and never before have I seen such professionalism and care. Darrel fires me and worked my insurance flawlessly and worked within my budget! The entire front office is 100% first class. I love my new glasses! read more

Chose this place based on the reviews & I am glad I went with Old Town Tustin Eye Care! From the beginning up until I received my glasses it was a pleasant experience! Dr Coloma & staff are friendly & courteous! I was kept up to date via text/email which was very convenient! First time using glasses so I had no idea what type of frame I should even be looking for (since I didn't want to just pick out the trendy frames) Darrell was very patient & helpful as I wasn't sure what type of frame I should get/consider, he recommended a lighter frame & gave me a couple of options & I ended up picking (in my opinion) the perfect frames! I will continue going to Old Town Tustin Eye care! Thank you so much!! read more

I adore everyone that works at Old Town Tustin eye care! Dr Onaga was great! She's so sweet and informative. They have a great variety of glasses to choose from. Darrell was so nice and patient, helping me pick the best pair. The front desk girls were kind and helpful too :) read more

This place is the best. Dr. Brown is always so nice to me and the kids. The service is exceptional. I love the way I look in my glasses! Dr. Brown is also very knowledgeable and thorough, just a great doctor. read more

Old Town Tustin Eye Care - Your Boy: Reloaded - Eyewear & Opticians Near Me - Tustin, California

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They really try to up sell every product. It became very annoying and I was extremely turned off. They also mentioned a rebate that we would get but they failed to mention that it must be within 90 days of the exam. They only mentioned it when I picked up the lenses. One employee tells me we would get a rebate the next tells me I am too late. They don't seem to be on the same page. If you want to save yourself a headache do not come to old town Tustin eye care. read more

Hands down the best service I've ever received from an optometrist/glasses store. Everyone I interacted with was friendly and welcoming. I could tell that Dr. Coloma had my best interests when it came to working with my glasses rx & the type of contacts I used to make sure the overall health of my eyes would continue to be fine. When it came to shopping for glasses, their selection is impressive. They have everything from budget friendly selections (still trendy) to higher end frames like Tom Ford and Oliver Peoples. Darrell is the guy you'll want to work with up front when it comes to selecting glasses, he knows his stuff and can help you narrow down your selections to fit your needs/budget! Super thankful to Old Town Tustin Eye Care & my fresh new pair of glasses! read more

Old Town Tustin Eye Care - The glasses I ended up getting. Oliver Peoples is where it's at! - Eyewear & Opticians Near Me - Tustin, California

The staff here is amazing. I needed to be seen, and they got me in the same day. Doctor Onaga is thorough, kind, and compassionate. I would definitely recommend. I'm so happy I have found such a wonderful place. read more

We've been going here for a few years. We have had a great experience each time. Great for kids and adults. Won't go anywhere else

Couldn't ask for better service! I was running short on time, the staff and Dr was so accommodating. My family and I have gone here for years and would recommend this place to anyone! read more

I started going here 20 years ago when Dr. Stanford was the sole practioner. Last year was my first experience with Dr. Brown. The new team has brought modern technology and practices to the office. My latest visit was July 12, 2015 and was much the same as my first visit the year before. The staff are well versed in the modern technology that has been implemented. Several machines are used to measure every aspect of vision and eye healthcare prior to the actual exam. If I have a complaint it would be that some of the staff members are a bit condescending and patronizing. At 61, I don't need fake people and I expect staff in any healthcare office to treat me like I am helping to pay their salary, not like I am an added burden to their socializing. Nonetheless, the pre-exam was as thorough as Dr. Brown was with the exam. Getting contacts was never easier and he was looking out for my pocketbook as much as my vision health. Insurance and contact rebates kept out of pocket expenses to a minimum. If you want first class service and don't mind an occasional attitude from a staff member (I certainly didn't), Dr. brown and Old Town Tustin Eyecare will certainly satisfy your vision needs. read more

Very professioal and amazing staff who will take really good care of you. I had problems with my frame and customer service was top notch!

Been coming to this place for years, my whole family comes here. Love this place! I've had all 3 doctors and they're all great. I have some eye issues that have my eye exams difficult for me. Today Dr Susan Brown made it the easiest it's ever been. The staff is super nice, the place is very clean and professional. Darren and Jacquilin have the glasses buying process super convenient, even going out of their way to order specific frames they didn't have. Go here! read more

This review is in regards to Darren Brown. First rule with patients-don't assume that they are liars. Just admit your quackey, little "lens reader" isn't spot on. Just maybe this old man might know his lens strength. I told you exactly what it was. It wasn't my cars vin number . It was simply 150/300. Wow,that is really hard to remember! Second rule. If it works don't fix it! When a 61 year old patient tells you he loves the prescription of the glasses he has had for the last 3 years--let him keep it!.Don't sit and and argue with him about how much he needs a stronger prescription and how much better off he will be. Just give him the same dam prescription. What the hell difference does it matter to you? This should have and could have been a 15 minute appointment . Instead it turns into an over an hour long fiasco. What a waste of my money and time! read more

This place is awesome! I brought in a pair of eyeglasses that I bought somewhere else, and had stepped on accidentally. They were able to quickly reshape them without having to order any new parts and without charging me anything. I am very appreciative, because I really didn't want to have to buy new glasses or replacement parts. They were super friendly, and had great customer service. I will definitely be coming back for my next eye exam to this spot. read more

I have been a patient of Dr. Darren Brown's for roughly 10 years. Dr. Brown is incredibly knowledgeable, courteous, personable and thorough. Dr. Brown allows all the time I require for questions. And Dr. Brown's staff is friendly and responsive. Erika on Dr. Brown's staff is incredibly helpful and has always promptly taken care of my optical needs. read more