Great staff, friendly and efficient. Location is convenient and easy parking. Tellers and office…read morestaff are great.

The hours on this Bank of Hawaii , kailua branch has very limited hours . Long lines certain times…read moreof month. Lots of people get turned away M-F since closed at 4pm.

Very kind and helpful people. Tech can never replace people. For me tech offers some good things…read morewith a lot of problems only good kind people can solve. Today Serenity and Brandi at the Kailua branch on Hamakua were both wonderful. Brandi worked with me and the app to solve a problem created by US Bank taking their automatic payment 2 days early.

I have the most positive experiences at this AMS branch! Everyone there is amazingly helpful,…read morecheerful, willing to help! In the most uncomfortable situations they have been professional, non-judgmental, and detail oriented! Highly recommended this branch! Mahalo for always helping

Usually dont have issues at this branch but had a rude experience with teller #1429 and her male…read morecolleague on 1/24/26 around 11:30am - 12pm. They were rude and condescending instead of being helpful and understanding when I had a misunderstanding of what numbers were needed for a shared branch account. I simply provided what was listed on my statement. Ive listed the same numbers before with other tellers and they have never told me I dont need the last 5 digits of the shared branch number. So how would I know? They found my account pretty quick (cant be more then 5 minutes), so not sure why their fuse was so short. I hope this is NOT how they usually treat customers, especially if they're elderly where extra help is needed.

I'd probably put half star if I could. Service was unacceptable. My husband went in before I did…read moreand waited in line with 3 tellers at the windows. When he was to go up. They all closed, yet opened when another man walked in and helped him. He went behind that customer and waited. Yet, received NO HELP! Left him standing there. He waited in line and in that bank for over 30 minutes and wasn't helped! Yet, when I walked in to see what was going on, then I was offered help. WTF?! Straight pathetic, he was being nice. Never again! I told him switch banks. At least mine offers nice greetings at the door. ​

I love Territorial Savings in Kailua! They are so friendly and helpful. The banking products are…read morejust what I need and the interest rates on their CDs are great. Highly recommend Territorial Savings and this location.

This is a great bank with lots of locations. I with they had longer business hours but other than…read morethat it's a great bank with friendly staff

I accidentally chose the wrong account when paying a credit card bill and even though 8 hours later…read morethe balance was back in the positive, they stacked fees on fees with no consideration to fact that I have only over drafted one other time in the 10 years being there and am usually super responsible. I like credit unions because they are supposed to be for the "people" and feel more like family. Ko'olau is good if you live in Kailua and never make mistakes with your online payments. The customer service was great, but they still charged me. I just need a place with a little more flexibility and consideration for human error.

Helped me obtain a car title replacement with speed, professionalism and understanding of my…read moresituation.

I'm now on mainland. I refuse to change banks. Kailua branch team are amazing, I feel valued, am…read moretreated better than exceptional. And I feel safe in their financial hands. Never want to bank else where.

So... nice bank, but horrible parking. It shares the same entrance as McDonald's, and if you're…read moreneeding to visit the bank during lunchtime, chances are that getting out of your stall is going to suck. A friend of mine once had to ride through the McDonald's drive-thru just to get outta there. It's a small bank, but friendly -- too bad the parking is such a pain.

Sarah @ Aikahi Park the Best Helpful courteous kind brave…read moreclean and reverent This app should allow 1 or 2 word comments.

My husband went in to withdraw some cash. It was a bit out of our way to get here, so having a few…read moremore accessible locations in Waikiki, North Shore, Ko Olina, etc. just to cover all the coasts--where most tourists spend their time--would be great. Other than the drive, the service was quick and efficient.