I had to call nine times in a single day and leave nine voicemails because my internet had been out since Friday. After countless calls and emails with no resolution, Connor finally responded and completely turned the situation around. He immediately de-escalated the situation, clearly explained what the issue was, outlined what needed to be done, and had my internet repaired quickly. His professionalism, empathy, communication, and ability to resolve the problem were exceptional. Connor genuinely deserves recognition, a raise, and greater responsibility within the company. He demonstrated the type of leadership and customer service that should be the standard across the entire operation. Please hire and train more employees like him. The internet service and the difficulty reaching someone had been extremely disappointing, but Connor's assistance was the reason I decided to remain a customer. He is truly the gold standard an outstanding employee and one of the best customer service representatives I have dealt with in a long time. read more

Makenzie Weaver was great on helping us during off business hours when no tech was responding when our WiFi was down. Five stars goes out to her but we only had our internet for one day and now the network is out again. It's not Makenzie's fault for the terrible network outages so I don't her to have a bad review but the network itself is terrible. read more

Lesley Reed was very helpful. She helped me cancel service on the house we are selling and setup service on our new home. She walked me through what I will need to do and sent an email with the steps I will need to take. She was awesome to work with! read more

service request was due to my phone not always connection! Connor was very good at explaining the problems. He updated my system and it seemed to help. I have a booster coming on Thursday for my internet. Connor was super read more

The local gas company is involved in this company, somehow and they tried to get me to sign up when I set up a residential account. I told them I would consider it after I checked the company out. I had never hear of them. Evidentially they made some sort of deal with the developers of the housing tract I live in and are the only internet game in town, except via cellular or satellite. Can't get cable. fiber, or even old DSL, just Centric. Isn't that nice? After reading up on the company I decided to not use them, based on their terrible reviews, mostly due to outages, slow speeds, and lousy customer service. In other words, they suck at everything a high speed internet company exists to do. That's not my complaint against them, however. My complaint is that they now have my email address, in spite of the fact that I specifically opted out of marketing and never gave the gas company my permission to sell my contact info. I've tried to opt out, unsubscribe from Centric but apparently this "friendly, local, down home company" doesn't understand the word NO. God knows who else they gave my info to but they do plenty of harassment on their own. Any company that has to resort to such sleazy practices should tell you all about who you are dealing with. Additionally, the fact that they can't get into the market without paying off developers and forcing residents to buy their junk or have nothing should really drive the point home! Just remember, you DO have a choice and don't need to sign a contract with any provider. Honestly, as long as you can consistently get crazy fast speeds, there are tons of affordable options. I have SL and I can still watch a movie while the kids game. Same with the 5g cell plans. read more

Great customer service experience on initiating service. Person was very helpful on the phone and very kind.

Had some faulty equipment and lost internet for 2 days. It was super frustrating (personally - with working from home) but Makenzie & Penny were fantastic at helping solve the problem. I really appreciate that they didn't try to blame another vendor that was part of our home build but were persistent in trying to fix the issue. Day 1 they had a tech out to look at things. When issues continued the next day, they had another tech out on Day 2 ASAP to replace equipment. internet may or may not be reliable, jury's still out on that. but at least customer service is on point! read more

Quick and easy! Lesley was very helpful and friendly! I would recommend these guys!

He helped us the most. He was the one who told us what it was and he was able to have our internet. The others were somewhat not concerned about how we were doing. Conor was so patient with us. He took care of everything. If you want someone to do the job I would get Conor read more

Lesley was very helpful. Very helpful and respectful. Centric Fiber is amazing and I am not sure why everyone does not use them

Makenzie was very cheerful and very helpful. Was a pleasant experience. She was knowledgeable and helped me with all my questions and troubleshooting. read more

Centric Fiber has been great i(Hockley ). The network stability has been stable, which is honestly refreshing after dealing with unreliable/spotty internet providers in the past. Speeds are consistent, outages have been minimal, and when I have needed support and called their customer service team they have been excellent--friendly and quick to help. I feel like an actual customer not just a number. Everything you would want from an internet provider. read more

Frequent outages and terrible customer service. It is nearly impossible to speak with a live representative, and messages are never returned. When your internet is down, you need support--not silence. I would not recommend this company due to the lack of customer service and communication. read more

Excellent service for two years!! Had no issues even easy cancellation for my move. I will definitely be using Centric at my new location

Loved Leslie Reed. Efficient, friendly and professional. Helped to set up our internet in no time at all and answered all of my questions. Thanks Leslie! read more

WiFi back from 2014 worked better than the 1GB we currently pay for. No customer service, no technician can come out to see if the equipment is okay. Nothing. I have asked them to terminate my service because it's an absolute waste of money. Constant outages and the app sucks. Temple Run had better features than that crap they call an app. I've lost an entire day working from home due to their sudden outage. (And it's constant so I shouldn't have been surprised) The best part has been my husband taking off work several times to meet the technicians they supposedly scheduled. Oh, but they never showed because the internet was magically back up and they don't come out if WiFi works. No matter how mediocre it is! Absolute worst service/company ever. read more

I have been with centric 3 years and WiFi service has been great, customer service is just a phone call away and quick to answer for any issues. They have great promotions for new customers, very competitive rates. read more

THE WORST PROVIDER THERE IS!!! I've only had them 3 months and have had about 4 outages. No reason sometime, its just out; and you can never get anyone on the phone. It takes them almost 24 hours to call you back. The one time i got a call back the guy was telling me my system was back up while i was actively looking at a 'no connection' notification! Stay away from this company if you can. Their bad customer service is only surpasses by their horrendous product. NOT WORTH THE MONEY. For cheaper i had google fiber and it went out ONCE in around 5 years and that was because i needed new equipment. I was able to get someone and schedule an appointment during after hours. Try that with these people. I've called their after hours tonight 4 times and got NO ONE...my birthday eve is ruined by this jackas*ory of an "internet provider"...not surprised being theyve ruined my telework day. One thing they are ALWAYS on time for is collecting your payment! They NEVER miss that...or offer concession for the inconvenience THEIR CRAPPY SERVICE CAUSES...but i guess if they had to do that they'd be out of business. Ill be calling google fiber again tomorrow to see if there are any plans to expand to my area...as soon as there are I'm GONE from this, not even deserving of 1 star, privider....here's to hoping Google comes and puts them out of business! read more

Fabulous provider with great service! 10 out of 10. Highly recommend as a service prover.

Great company with responsive customer service and high speeds at a good price. If something doesn't work, they go out of their way to help.

The service drops and there is basically no way to get hold of anyone who would fix it if it is outside business hours.

We recently had Centric Fiber install internet for my parents in The Villages, and the experience was fantastic from start to finish. Their Giga Guide was incredibly friendly, knowledgeable, and made everything easy for them to understand. He handled the setup quickly, connected all their devices, and made sure they were comfortable using everything before leaving. My parents were so impressed with how smooth the whole process was. Excellent customer service and a company that truly cares about its customers! read more

Apartment forces this internet "service," it's garbage! Costs more than I was paying for AT&T and nowhere close to being as good.

Highly recommend! I just moved into the Millennium Waterway in The Woodlands, TX and Centric is our internet provider. The initial setup was very quick and easy - everything was done on the phone and I was set up within minutes. The internet speed is noticeably the fastest I have ever had. Overall, the service has been great and the price is very reasonable for the high speeds I get. read more

Outages are ridiculous. Today we are going on 8 hours of no internet, a lot of the remote workers in our neighborhood are screwed. it's horrible. read more

The community I moved in has centric Internet. A salesman came by talked about trying the service for month. I call the company a week before expiration and the very rude person told me the only way to cancel is to sell my new home and that it is in my contract. So now I have too internet bills. Who builds a community and obligate new owners to use and pay for low rated service. read more

This is by far the worse ISP i have ever used. Constantly getting network outages and speeds not meeting what your paying for. If you have the option to choose your ISP do not go with Centric. read more

If you enjoy frequent outages and shoddy internet service then sign up for these clowns. There have been outages about every 2-3 weeks the past 4 months. Stay away from Centric Fiber in Texas. read more

Forced to pay for this service in my apartment, but does not allow for a direct wired connection and is wifi only.

Worst internet service out there. Not a single week without a network outage. Impossible to work from home with these guys... They do not answer calls, emails and reporting an outage is sometimes impossible. read more

Constant long time outages, embarrassing and irritating. Have this service for just 3 months and had numerous outage. And just one week I think I experienced 2 to 3 outage that took up half the day. I've called and they do not answer nor do they call back like they claimed to so I have no answers but just to wait for an email whenever that is this is the worst service I've ever experienced or seen. read more

The neighborhood I moved to only has Centric Fiber. I have experienced lag almost every day. On a call to support, they suggested my email provider was outdated & I needed to replace/add memory, since mine might be old now. My computer is a little over a year old, and it has software that regularly tests my equipment. I am very old & have probably been online since before the tech I talked to was born. While I am not IT, I know a lot about computers, & the suggestions that were made are useless. Before I moved here, I was on Spectrum & Frontier, with none of the issues I have now. read more

This company is the worst and does not deserve a single star. I have no service and can't get a hold of anyone on the phone, they keep sending call to voicemail and I can bet a million dollars no one will call me back. I must have called 10 times already and rebooted 4 times. I would not recommend this company to anyone, even if they paid me. I live in new community so this is only company have to deal with. Horrible, horrible read more

These guys suck. Maintenance issues every other day for fiber optic! F. Ck these guys

Absolutely the worst internet company I've ever had. Extremely unreliable and constantly has outages. Some will last for hours with no explanation. Every time the weather gets bad internet goes out. Frequent "maintenance updates" but yet nothing improves. read more

If I could give 0 stars, I would over the past 2 or 3 days.I know this service has gone down at least 10 times this is horrible.I live in hockley and there are no other options in my community! read more

Worst internet service ever. I don't write reviews normally but this one pushed me to do so. Lot of outrages, they won't answer your phone, only time they care about you is when you want a new connection, after that no one will care for you. More than terrible read more

In the past 6 days we've had 4 outages. Today, Friday April 11th the internet was out for 12 hours (7am to 7pm) in the big sky subdivision out in ponder, Texas. A ton of people out here including myself work from home. I had to hotspot the entire day which is not ideal. Very unreliable service and they don't even compensate for lost time. Mind you, these previous outages were from 11pm to 7 am. Too much of my time has been wasted with this company. read more

Has to be the worse WiFi I've had in my life. I have to disconnect my phone and laptop just to play games on my PC, and still having connection issues and getting disconnected from the WiFi. They charge you an extra $8 for an extender for it to do the same thing. There's no other services in my area so forced to suffer until a year or so read more

Never answers the phone and cannot install their own equipment. They forgot to put us on the schedule to begin with for the initial install then proceeded to make us wait 6 days without internet before they could come and install their equipmen. Then, when they finally came out, the technician that came could not complete the install which was then proceeded with a promise to send a technician that could finish the install that afternoon. 12 hours later of waiting never heard anything and never showed up...ANOTHER night without even having our internet set up. If this is what they do to people just trying to set up their system, cannot imagine the service that follows. HIGHLY recommend using an Xfinity or AT&T that will deliver on their word when people depend on it for work/family. read more