I didn't even go inside yet I feel obligated to write this. This theater has to be one of the absolute worst ones in the bay area. My complaint today isn't for the horrible crowds, condition and cleanliness of the theater, it's the biased new workers and security. My friends and I have been regulars for years and developed a relationship with the staff that they allowed us to do whatever we want. Anyway today for some reason one of the new workers decided that my friend "looked suspicious" and was force to leave via security for not having a ticket for that film. Why am I complaining if he was in the wrong? Because it was biased. Yes he didn't have a ticket for that film but did they bother to check any of the others who didn't as well, no. This theater has a specific reputation for being easy on the customers allowing them to view more then one film no questions asked due to the usual crowd. My problem here is he was targeted and I'm going with because of his race. There were others in that exact theater at that exact same time who reeked with weed and had drugs on them that weren't asked. My friend only and he had nothing on him. All the guard asked was if they a ticket, he said no and the guard made them leave. How offen do you see the guard doing his job? Never, he's been in there before with weed smokers, constant theater jumpers and people making the place a wreck but today they choose to get rid of someone clearly because they seeked an opportunity. I believe it was a worker of a particular race who wasn't having it today that targeted my friend. It's a disapponiting conclusion to a relationship that still was going on after almost being shot up and killed right outside last year. I don't know if my friends will come back after this but I sure as hell am NOT. I feel betrayed and let down. NO SUCH THING as CUSTOMER LOYALTY here CLEARLY and since this is being ended on a bad note I'll go ahead and give you a list of why not to come here.
BAD CROWDS, 90 percent of the time you will be viewing the film with a loud ghetto crowd who will talk throughout the entire film, on occasion may smoke weed, make a giant filthy mess, talk on their cell phone whenever they feel like it, may have couples having sex on the top row, do drugs such as weed, cocaine, heroin, etc, feel in danger or threatened.
ENVIORNMENT, Even in daylight this theater and area is 100 percent not safe, your vehicle may be stolen or broken into, you can be assaulted, violently assaulted, sexually assaulted, robbed with any kind of weapon or group of people, vehicle may be vandalized, you are always in danger.
STAFF, not the staff entirely but for sure the security guards along with the new younger aged staff. They will allow any of the up above in the BAD CROWD section. I would say more but isn't that bad enough?
I would keep on going but realized I've spended enoug time on this unfortunate goodbye, I'll leave it with that and with this, NEVER EVER BRING YOU'RE KIDS, IF YOU'RE CONSIDERING THIS THEATER REMEMBER THAT THE HAYWARD THEATER IS JUST ONE STOP AWAY AND THAT UNION CITY AND FREMONT AREN'T THAT FAR AS WELL. YOU'RE SAFETY AND WELL BEING IS MUCH WORTH THOSE EXTRA MILES. read more