These guy are awesome !! Best service ever! Quick, honest and reliable service. I would never use…read moreanyone else. Eric was knowledgeable, polite and was able to locate the problem and fix it in no time at all.

After all is said and done.... I can't even in good conscious recommend this company at all. They…read moredid not even clean the air conditioner on this tuneup. Did too many short cuts on the 24 point inspection and tune-up. They pushed their original service day from a weekend day to the weekend for their own convenience. "Yes too many short cuts from this company. " Of course they had no idea I was a consumer advocate and watched them do their thing. Women beware of this company, they gave me the impression they would take advantage of you. They left dirt and gave a written estimate on a repair job for over $400. I did not call them back but, I got the repair done and it was $71.93 with taxes.

The team at Masten AC and Heating always give us the best service. They are on time, reliable and…read moreaccommodating. They go out of their way to educate us on the best solution to any situation. Highly recommend!

On Friday August 10th I contacted Masten's made an appointment for Monday the 12th to avoid…read more"extended weekend prices". Masten's tech Matt came to my home and decerned an issue with my Daikin mini split. Matt phoned me to confirm he "ordered the part the same day". He explained that it could take up to 7-14 days; however they have been good in receiving parts commonly within 5-6 days. On August 15th I contacted "Shannon" inquiring about the part. Her response was and I quote "no the part has not arrived, and stated it was not ordered till the 15th". I explained that Matt called me on the 12th that he had placed the order the 12th. Contradicting what Matt had previous advised me. I requested the tracking number to see if the part was out for delivery. She stated "I'll have to ask Matt, he got in late", but she would ask, she never returned my call. On the 20th she called stating there was NO tracking number. Everything in this day age in delivery service has a tracking number. Her response was "since Covid everything is running behind" That is why you always receive a tracking number to follow the ETA and whether it was out for delivery. Particularly in this day and age. Because she could not conclude where my "ordered" part was" She continued to insist she did not know where the part was and told me she would pray for me". On the 21st mind you, Shannon called me advising " they called Goodman's on University, in Denton and my part was going to be there on Thursday or Friday for sure. However depending on what time it is received would determine if they would come out that day, if by chance it was not received they would be out Monday" It was not received . On Monday August 26th Shannon called to advise me the part was not in, and because it was "taking so long". Matt drove to Goodmans to pick up the part and would be coming straight to my house" Upon arriving Matt and a secondary tech Ryan arrived. Matt offered no apologies for the excessive delay or the convoluted information by Shannon. Matt and Ryan arrived replaced the part however Matt on completion of the installation, decided to exit through the back yard through the fence and left. Ryan came in solo to collect my check. I asked why it took so long, why did you have to pick up the part? He simply replied" I dont know." I could have picked up the part myself if they spoke up that they apparently are running low on staff . I paid as a lawful citizen. I asked them to hold the check for 2 weeks bc I was facing back issues and felt that at the least they would offer a discounted rate due to the clear fact the part was never ordered! Dishonesty such as this is substandard way to retain local business. We have been loyal customers, supporting neighborhood business for more than 17 years and unfortunately, the greed from Shannon to be so dishonest we will no longer use them. It says a lot about a persons character when you sneak out the back door. It took them 2 weeks while I sweltered in a 95 degree room in pain. I had a lower lumbar spacer implant im getting my staples out tomorrow . I have chronic Spinal Stenoses I made Shannon clearly aware of this. However Shannon continues to call and attempt to get me in to pay because my postdated checks never got there. I live across the hwy in Corinth. She threatened me that if I dont pay the amount she is going to "send someone to take the part back" lol sorry but that would be trespassing and or breaking and entering" both are clearly asinine and unlawful to do. Why would an employee threaten such with such an absurd statement? Shannon continued to talk over me and tell me she was going to pray for me. Well Shannon do you now understand that common courtesy and threating people over money is greed.

Great customer service! Ac broke on a Friday night…read more I called at 8 am Saturday morning. Immediately got someone on the phone... not an answering service. Immediate response and tech was here at 9 am. Chris the tech immediately diagnosed the issue and repaired. Great service great tech! They earned my business in the future. No hassle no overtime charge! I called three other companies including the company that installed when built and they were all unresponsive. Don't trust a company that says we are there when you need us... not true especially since we just paid them 6k to replace ac in my daughters house two months ago! I highly recommend mid cities

I bought the Comfort Club maintenance and got the spring and fall tune up. The spring tune up…read moreuncovered a need for a new starter on the ac. the replacement cost was reasonable and despite this summer being significantly hotter than last summer, our electric bill was actually less. Last week they contacted me for the fall tune up and I was so impressed with the customer service. I fully expected to be forgotten in the fall and have to call myself to remind them so I was extremely impressed that they reached out to me first. the technician came and inspected and found the heater to be in great shape. no additional cost, no up sell, just old service.

After 2 years of problems with cooling during the summer and other AC companies coming out and…read moredoing incomplete work I finally came across AIR worth heating and cooling. Service complete 5/4/26 all in one day. Unfortunately my unit was 16 years old and had a major leak of coolant in the outdoor unit. After talking about all options, and asking a bajillion questions we decided to buy a new unit (SIGH). I want to complement everyone in their team for their professionalism. Never once was there a "this is the only real option for you". It was sensible and top tier with the options they provided. I cannot make a higher recommendation to use their service.

Giving this company 3 stars because eventually the unit cooled. My issue holding back a higher…read morerating is that I called him out because I own a couple homes, 3 AC units, for the last 25 years. I am not new to AC issues. I knew that the issue was and told him. I called him out to replace a capacitor, nothing else. Install that, the unit will kick on. Cheap and easy fix. A gentec cap at Home Depot is about $14. Yep, $14. Discharge the old one with a screw driver, take it off, replace it. Charge me for a service call, maybe jack up the part price a bit, then boom, cool air and that's that. Well I once stopped using this company because it started to seem as if the techs are on salary, plus commission for upselling other services or parts. If this is the case, it makes the possibility for defrauding over over charging customers an obvious issue. Doesn't mean they will all be dishonest, but it would make dishonesty incentivized, and reward those techs that bring in the biggest numbers, and parts sold at an ungodly mark up. When we didn't have Youtube and the internet to cross reference and diagnose issues, and if I did not have a Nephew that is an HVAC tech but that lives too far, I would not be so upset that I felt had. He was a very pleasant person, but maybe this was a part of the manner in which the hammer was applied. So, an issue I have had several times over the course of 223 years of home ownership, that has never run a hair over $200 including the recharge, capacitor, and service call, ran close to $500, just a year past the last time I had this done by a competitor, same city. Another note, upstairs unit was chilly prior to the service of the downstairs unit. When the tech left, upstairs was warm. Not in relationship to the downstairs because of the fix, but unusually warm considering years both ran fine. He mentioned cleaning both. I did not ask for the upstairs to be serviced. What happened to the upstairs unit? What? Was I supposed to then call him back to now "fix" this one that magically started to warm up? Um, No. So I called the company I switched to in the first place. in the words of former President G.W. Bush... "There's an old saying in Tennessee -- I know it's in Texas, probably in Tennessee -- that says, fool me once, shame on -- shame on you. Fool me -- you can't get fooled again." At least I tried to allow them a chance for redemption. Seems like they are determined to upsell themselves out of my consideration ever again.

On Saturday, a tech came out to replace a couple of fan motors, one of them didn't work properly…read more We called the office on Sunday, the office responded and instantly contacted the owner Chirs. Without hesitation, he promptly replied and said they would come back with better parts the next day (Monday) to replace both of them. Sure enough, on Monday, not only did he go all out to acquire the better motors, he came to oversee their installations in person when his techs arrived. In my view, that's truly integrity and excellent customer service. We look forward to future working /replacing new equipments with this company!

I wanted to recognize the nice employee who helped me. He was tall with a red beard. He was on a…read morecall near 170 and Alta Vista around 11 this am. I was stranded with no tools and my truck wouldnt start. A Youtube video said to disconnect the battery to reset. I was too far to walk home, so caught him when he pulled up for a call across the street and asked if he had a wrench I could borrow. He was kind enough to trust that I'd put it back. Without him, I would have missed a whole day of work and been stuck like chuck. Many thanks to the nice man that saved the day. I was so flustered and forgot to get his name. I will strongly consider North Texas Heat & Air when I need new HVAC equipment or service, bc of his good deed. Good people make companies succeed, so hope this one is still around when my A/C goes out.

VERDICT: Yes, we were impressed and we didn't get gouged. We'll be signing a maintenance contract…read morewith WES when they return back to install a water safety switch. SUMMARY: Our former homeowner used Work Environmental and now we do too after a terrible experience w/ a company named Best 1 Air (B1A). BACKGROUND: Our 2nd A/C unit was cycling on and off. It was effectively non-op. We got a recommendation from a friend to go with B1A because we were a bit desperate to get it fixed asap and what a mistake. SHORT STORY: B1A was recommended to us and the tech came. He pulled at our condenser wire and the condenser stopped working. He turned to me and said "What happened???" and I said "YOU TELL ME". So literally this tech spent 3.5 hours sweating in our attics trying to figure out the problem. It became apparent that he was spending too much time trying to do things and he said he thought it was related to the circuit board and would need to come back a second time. To make matters worse, he left a mess. Gate was left open (cat almost got out), both attics were left open with the lights on, hose was not reeled in, and then he sat on our brand new dining room chair sweating through his pants. Like who does that? I also asked him to bill me for the work and he said he didn't even have invoices to fill out and give me. Seriously. After short discussion the next day w/ the wife, we elected to text him to not come back. We called Work Environmental and they sent TJ over. THE FIX WAS IN HIS HANDS TJ was extremely professional and courteous. I gave him the low down of what happened and after some short diagnosis he figured out within about 30 minutes that it was shorting. He went back to the condenser, looked at the wiring, and he ended up replacing the wiring. Pic attached. The wiring was so old that the wire sheathing and the protective sheath was rotted away. The wires were touching against each other and thus shorting itself. TJ replaced the wiring and was done in a little over an hour's time. Cost was the cost of the service call ($119). The other guy spent 3.5 hours and the cost was nearly $400. He did fill up our main condenser with 2lbs of freon, he said so deduct whatever the cost of that was. But the difference in expertise and professionalism is starkly night and day. The thing that makes us upset is that we believe the first tech from B1A might have not been honest with us. I mean literally I watched him pull at the wiring and the unit shut down in front of the both of us. Why he didn't spend more testing/diagnosis at that failure point is beyond me. Literally, it was in his hands. RETURN SERVICE? Yes. We appreciate the expertise, the professionalism, and the timeliness.

HVACR in DFW. Residential and small Commercial. Preventative Maintenance, Service, education…read more Working hard to make sure we treat all customers like family.

They are fast and on time for service call and fixable on price. We will use them again.read more

We are new to the DFW area. We contacted Lawrence Air Conditioning because they had previously…read moreserviced the AC at the home we purchased. They have been a pleasure to work with and extremely professional. I've requested their service three times since we moved in. Once for an assessment, once fir a problem and today to move forward with two of their recommendations. Their crew were great guys, polite, respectful and very neat and clean. Every area that they had to walk on was covered and vacuumed when they left. We had a crew of four and all were excellent. The main point of contact for us is Cory. He does all the tech evaluation, assesses the problem and fixes on site unless it needs equipment that needs to be ordered and replaced. Cory checked in three times today, once in person. I recommend highly and plan on using them going forward. If I could rate 6 stars, I would.

All good now! Dane came out personally and resolved the issue! I will continue to use Air By…read morePhariss!

This is how you run a business!! Prompt. Polite. Knowledgable. Thorough. Fair price…read more I am so glad Pharris' was recommended by my friend. Dane and Ricky showed up about 5 minutes earlier than scheduled and checked for limit switch and flame sensor issues to determine why my furnace wasn't firing up. They immediately diagnosed my issue as inconsistent (30 year old) thermostat operation. I was embarrassed and a bit skeptical. For a very fair price and 30 minutes of our time they swapped it out for a new Honeywell programmable unitand everything works as it should. I could not be happier!! Great guys. Great service. Super polite. I've dealt with a few other HVAC companies in the Lewisville/ Flo Mo area over the past 20 years. These guys are clearly the best. And a five year warranty. Thank you Dane and Ricky.