I called in the store before I arrived and talked to Sophia. She determined that the best solution…read morewas for me to come down to the store and pick up new hardware, she had me ready to go as I walked in. Super professional and friendly.

Been with Cox Communication well over 20 years and had one of the best experiences over those years…read moretoday in the Cox Store at Santan Village. Adonis, one of their reps was outstanding. Very professional, polite, listened and provided us with great customer service!!

We called for internet repair because our service wasn't working. We talked to a CSR on Monday…read more8/8/26 and asked about getting a new modem to replace ours that was over 10 years old. He said that it would cost $200 to have one sent out. So we opted to wait for the CSR to come out on 8/10. So we waited all day and were told at 4:30 PM that he'd be out by 7PM. He never showed. Called them on 8/11/26 at 8 AM and were told he was there on Tuesday to check the phone service and all was fine. So the CSR changed our request from internet to phone service. We've never been betrayed like that by any other business ever before. So this new CSR on the11th arranged service for for 8/12 and they finally showed up, replaced the modem and we are finally back in service. The last CSR was friendly and apologetic and took care of business. She was the best. So really bad and really good all in the same process.

They are the worst company when it comes to CS we have been out of internet since may like many…read moreCentury link customers we were not told we had to have our account shut off by calling the cancel due to the company being bought out by AT&T. When I told the customer service person this one she told me centurylink can still charge you for internet even if its not on which is BS to me. Then she proceeded to ask me not once but 2 more times if I needed to be transferred over to set up an account with Quantum fiber after I already told her we had just signed over to them. Customer service for century link doesn't listen to thier customers. Finally canceled our account but now out of 400. Never again with centurylink.

This is the single most annoying company in the valley. I have a No Soliciting sign on my door and…read morethree weeks ago, some guy from this place rang my bell and pounded on my door. I was livid and intentionally stayed in the house because I didn't trust my temper. I thought maybe he was just too dense to know what 'soliciting' means. I bought a new sign. "No Soliciting, DO NOT ring bell or knock". A week later, guess who is back? It's the SAME guy knocking right over my sign. I went out and scorched his behind and sent him on his way. He was still trying to sell to me while I was berating him for waking me up. He says, "It's light out" like that makes a difference. I told him to not come back. Now here we are another week later and TWO of these guys show up for the same reason, "your neighbor has our service". I don't care what my neighbor has. I asked, "Did you see this sign?" Guy laughs and says, "Yes, everyone had those. We ignore them because we HAVE to talk to people." Are you KIDDING ME? I have this sign for a reason. I work from home and I have dogs. I do not want the dogs barking, I do not want my work calls interrupted by ringing and pounding, and I definitely don't want them interrupted by ringing, pounding, and barking. On top of that, sometimes I work at night and nap in the afternoon. I am very irate when someone wakes me. This company needs to learn to read, to make notes about who they've already bothered, and they need to stop coming to my house. Also, if someone ignores pounding on their door, which they obviously heard, then ringing the bell is only fanning the flames.

Been trying to get service for over a year and a half. Two houses down from me gets service. This…read morecompany evidently feels no duty or obligation to fully serve the neighborhoods in which it has expanded into, resulting in gaps where folks will never receive service because they refuse to invest in the infrastructure required to achieve full coverage. Attempts to reach out are ignored

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

My experience tonight was amazing! I would give more then 5 stars if I could I recently had my…read morephone service interrupted AFTER I already made a payment well I thought it was just dumb and had my husband drive down to our nearest store and the manager was able to fix my problem and was an excellent help to us! I will definitely go back and make sure she knows how good she did! If you are seeing this thank you so much for helping us ! I truly appreciate you ( extra stars because google doesnt let me leave more )

In VZ stores when you bring your own phone, because the employees make NO MONEY on BYOD, the…read moreresponse will be either a happy greeting and I am going to try and help you, or I am going to seem like I want you to FAIL. In this case, the negative, questioning, "well most likely you can't use that phone," efforts by both the employee and the manager, David just put us off. Evidently the phone we received as a gift was locked by a carrier "and COULD NOT BE USED UNDER ANY CIRCUMSTANCES!!!" This is ridiculous as I have heard of cases where this has been cleared up, but these folks are just not helpful. I wish we would have gone to the Queen Creek or Desert Ridge store as I have always been treated like the 38 year customer I am.

Worked with Kevin. Billing issues. Kevin was very…read moreknowledgeable and very polite....handled the problem.. Thanks kevin

We have been customers of COX INTERNET for over 20 years. We had storm damage that caused damage…read moreto the internet wire connected to the house. We texted and got a service call scheduled late in the day between 5 -6:30 pm. We got a text that the service person would be at our home at about 5:13 pm. We immediately went outside to help him get to the wire. He never showed. Got a text that the service was canceled. Can't call and get help unless you want to hold for over an hour. So we have to text with a "live" agent. Asked why the service had been canceled. Told because the tech knocked and didn't get an answer and called and didn't get an answer. TOTAL LIE!! No calls on our call list. No one came to our door. We were out there waiting before he was to arrive. The description given of our home was totally wrong. They had got thru to us with texts, but no texts from tech received. No calls. No showing up at our home. What did they do to help us? We have to wait 2 more days without internet. Maybe the tech will show up. BUT they wanted us to upgrade our plan for a more costly one! This was their offer!! We're looking for a new internet provider! COX SOLD TO SPECTRUM. Spectrum gets a 1.5 star rating from its customers! Thanks a lot, COX, for selling us out!!

Dont believe their promotions. I was offered a "Lifetime" $49.99 veterans discount. They ended it…read moreafter a year. Now, they are giving me the run around. They offered me a new discount and I made the request as directed, but I was ignored. Their only remedy offered was emailing again.

Internet has been down for 14 hours. No communication, found out on Reddit from others. I work from…read morehome. Don't answer the phone and even the chat hangs up on you. I'd rather have Cox, who at least responds to outtages. I'll be going to the store in an hour. They are only open 4 hours. Incredibly disappointed in this company.