We've used Furrow Appliance Repair several times. Jeff is great. He quickly identifies the…read moreproblem, discusses options, you know prices up front, and then he goes about fixing your appliance. We highly recommend Furrow Appliance Repair.

Exceptional service! Fixed my oven cleaning boo boo within minutes. Prompt, and even provided a…read moreheads up prior to arrival.

I wouldn't trust them again. I had a technician come to my house for a wine refrigirator that was…read morenot cooling, very professional and I think he did a good job. But as for the help desk and the buisiness, I believe I was not taken care of. I was told a part needed order by the technician, and he would submit the request. I had to call and remind the help desk to request the part needed. A few days later I was told the company was no onger making parts for this fridge. So I asked can I get the part number and I will look on line and try and find it. I called twice and both times I was told the technician had the part number and she will get a hold of him. Hmmmm? so how did she reach to the manufacture for the damaged part? She never called me back again after the second call. POOR customer service.

I have a rental home in the East valley. The oven wasn't working for my tennant. Saved us both…read moretime! I used another Mr Appliance in Surprise and was happy with them as well.

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

I don't remember the main reason that I chose not to use them. I do know that I have always been…read moreleary of companies that feel the need to use "Affordable" in their name. I could be wrong, but in my experience; anyone who chooses to do that, usually means they are anything but affordable. It is like calling a used car place Honest John's. Since I didn't call them, I can't say for sure, I guess you will have to decide fit yourself.

Absolutely recommend!!!! You don't find businesses like this anymore. Edwin was FANTASTIC!!!!…read moreWe've been having issues with our 20 year old Kitchen Aid built-in refrigerator for several months. The water dispenser and icemaker stopped working. My husband repairs everything in our home. He was an engineer. He's replaced parts, torn apart assemblies, poured through service sheets and the internet and has been unable to fix this issue. We were hesitant to call anyone, because we had a bad experience years ago, where another appliance repair group told us on the phone that it would be a $250 charge to come to our house to diagnose a problem on our washing machine, and then if they could fix it, the repair cost of parts and labor would probably be over $500, on top of that diagnosis fee. That was more than the washing machine originally cost. My husband got on the internet and figured out the issue and repaired it with a $20 part from Amazon in 30 minutes. My husband did not want to make a call for outside help, but I insisted. We needed professional assistance. After much research, we found Appliance Works, a family owned company that had fantastic reviews online. We called them to schedule an appointment to come out and diagnose the problem. The diagnosis service call was to cost $95, and it would be applied towards any repair costs. After our other experience, this sounded like a dream. The day of the appointment, the technician, Edwin, was right on time. He was sharp, knowledgeable, and professional. To make a long story short, he spent almost three hours working on our problem. He even got Brett, the owner, on the phone when he couldn't figure out the issue after 2 hours, and Brett was right there to support him in thinking through the possible issues. When is the last time you encountered a company whose owner gave that kind of support to his field personnel? We thought they were going to tell us that we owed more, but at the end, the bill was only $95. They gave us a quote for repairs and applied the $95 against that quote. We now have a working refrigerator again. This is an awesome company and they hire incredible people. The owner supports his people in a way that you just don't encounter in most businesses today. We can't say enough about them. Don't look any further; just call them if you need help with an appliance.

Went to the Appliance Works website and filled out their scheduling request form on 07-14-25. I…read morereceived a text msg. from Lydia that same afternoon & scheduled on 07-16-25. Super easy. Super quick. Super efficient and effective communication. Let's face it. We're all busy. I don't necessarily have the luxury of stopping what I'm doing in the middle of the day or stepping away from my desk to make a call. It's much easier to respond via email or text and I suspect that's the case for most busy individuals these days. They called me ahead of time to let me know Chris was on his way to get my appliances fixed. Our Maytag washer was rockin' & rollin' even with the lightest of wash loads & our dryer has no power at all. After a quick diagnostic test, Chris has everything all figured out. It took him a couple of hours (including time he had to obtain parts) but he got our washer & dryer all fixed up! Repair cost was on par with just about any other repair network in the Valley with far better communication. Not fun paying this stuff out of pocket but still considerably less expensive than a new washer & dryer. I would not hesitate at all to recommend Appliance Works to my friends, family or fellow Yelp'ers!

I requested service and received a prompt response with a phone number to call. However, when I…read morecalled and entered my ZIP code, the automated system indicated that my location was outside their service area, despite both their website and Yelp listing my area as one they serve. I followed up through the Yelp chat to clarify the discrepancy, but the responses appeared to be automated, and I was unable to connect with a live representative. While I appreciate the quick initial response, the lack of a clear resolution and inability to speak with someone directly left me frustrated and diminished my confidence in moving forward with the company. It feels like my time is not of value to them. Look elsewhere, please.

They responded quickly with a phone number to call. When I called the woman said they don't work on…read morecompactors and do not advertise that they do...WRONG!