It's time for me to revisit my one star review of Rise. Over the past year or so their service has…read moreimproved considerably. For about the past 10 years I have been buying 2 internet connections to my home - rise and viasat. The issue i had with both was reliability, so I basically had one to back up the other. I think about a year and half ago Rise did some major upgrades on their tower. Since then the reliability has been extremely good, and I generally get the bandwidth I pay for and sometimes a bit more. I work from home and i monitor my usage closely. As Rise continued to provide reliable service I found the viasat bill more and more difficult to stomach - their reliability was still low - and I rarely got what i paid for. So Rise's increased performance has allowed me to have Viasat disconnected and a second Rise line added to my home for backup purposes and I'm saving money. I'm not protected against their tower going down - but it has been a long time since that happened, and yes, I am knocking on wood. Additionally, I have a difficult install . The Installer has been great, gets things done, and doesn't mind thinking outside the box. So a pleasant update for Rise - They have made great strides, I sure hope they keep it up.

We called to cancel service in July and they still are billing us and taking money off our card. I…read moredint know how many times I have to call to cancel ti Start a new ticket for my service to be cancelle. I set back all the equipment.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

I had recently sent my 70 year old father here because i have had good service in the past with…read morethis company. He had gotten himself a new computer and he says he is pleased with the purchase. He had told me that yall were helpful. I also recently purchased a monitor and a laptop from this company and the staff was helpful during both of these purchases. The staff answered all of my questions i had and helped me with my purchase. I dont recall the name of you staff member because it was 6 months ago but my recipe says J. Sewell.

They always have a great stock on hand; fair prices; and, very good staff. They do NOT take…read moreadvantage of the fact they're the only game in town - they actively earn my business.

Joseph helped us pick out the perfect iPhone for my college bound son. His customer service was an…read moreA+. So good that we will come back and buy an iPad Pro. Thank you Joseph!

My husband and I have bought 12 laptops and 10 cellphones from the Apple Park Meadows store…read more I was at the store today and the customers saw how rude your employee was to me. We will not be returning to this store. We are elderly and it is a bad reflection on your employee especially when customers came to our defense because your employee was talking down to me. We checked in at 11 pm and it took so long... Two hours just to get served.

There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

We had DIRECTV for a couple of years , from early 2019 until May 2021 when we moved from our home…read morein R.B. & cancelled the service by phone & returned their equipment as per the contract. Unbeknownst to us, DIRECTV kept billing our credit card, which was paperless and inactive. They billed us for 57 months, $6815 in total until we discovered it. When we contacted DIRECTV , they credited back 5 months. Upon further discussion they offered to reimburse us $1000, then upped to $2250. They refuse to reimburse us the remaining $3900. They know they charged for services that they did not provide for 57 months, as proven by the small reimbursements that they offered. But apparently feel that they can get away with making it difficult for us to recover the balance of the unauthorized charges. DIRECTV is a dishonest company, to say the least.

After spending hours on the phone with Apple Care, I finally spoke with a representative who…read moreexplained that I would need to visit an Apple Store in order to resolve my issue. I arrived to this location on 7/8/26, around 10:55 AM and was immediately greeted by Taylor who quickly handled my issue with my Milanese watch band. If only Apple Care reps were this efficient, it would have saved me several hours of explaining as well as saving me $50 in Uber fees. The store was somewhat crowded when I arrived and I thought that I would have to wait for help. Not the case here, today. All in all I was very pleased with my visit.

If I could give this place zero stars, I would. I needed a battery for my iPhone 13 mini. Went…read morethrough phone tree hell before giving up and driving over to the store. Got an "appointment" for 20 minutes after walking in. Waited almost 45 minutes before one of the 35 or so employees milling around decided to listen to me say, "I need a battery". They took my phone and asked me to come back in 4 hours. I did. I waited an additional 60 minutes AFTER my "pick up time", and was told no less than 5 times (by various people milling around) that it would be "10 minutes". It's a battery, not the Manhattan project. They strung me out until I was one of 3 customers left in the store. I got my phone back 5 minutes before closing time... with a 4% charge. The entire time I was there, the number of employees outnumbered customers by 2:1. Is there one person in the back working on phones? Is it impossible to accurately estimate how long something is going to take? How long can it possibly take to replace a battery? Is this store run by the government? These questions are apparently unanswerable at the Apple Store in Aspen Grove. Absolutely horrible customer service.

This is the worst internet provider available, I basically had no choice but to use them for @ 5…read moreyears as I live in the country and they claimed to be the fastest...problem is, it's not uncommon to have bills over $300 per month, and I was on the business plan! Calling in for any support is worse, I really mean this, use this company as a case study. Being in a remote area is awesome, but it comes at a cost, in my case that cost was basically being stuck with this internet company until now. They are very fortunate to have a stranglehold on rural customers. We pray for good high speed internet to come out here, until then, providers like this will prey on us and bilk us out of cash until we are dry. In our case we found an LTE hotspot, its speed is just OK, the data they provide is also just ok, but the customer service if we ever were to need it is AWESOME, and the price is excellent. So, we have to be more judicious with the internet usage, but we don't need to bother ourselves with this company again!

********DONT USE THIS COMPANY******** This is the absolute…read moreworst company I have ever been associated with!! Things that they tell you on the phone or untrue according to the people that I've been here they will say anything on the phone to get you in contract!! Service is horrible the customer service is horrible not one good thing to say.

They were more than prompt--they were early! Two techs came out. They disagnosed and resolved…read morethe issue quickly, with an explanation any lay person could understand. Will use them again!!

Just wanted to thank Luis and Mike for the excellent work they did on…read morethe ring doorbell. They arrived on time, worked efficiently, finished in a timely manner, and we're extremely polite.