1. CenturyLink Store

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Saint Peters, MO

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CenturyLink Store

1.0 (1 review)
Open 8:30 am - 6:00 pm

Services - CenturyLink Store

Television service providers

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10 years ago

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Budget Heating Cooling & Plumbing

Budget Heating Cooling & Plumbing

(129 reviews)

St Peters

In November 2025, I called this company to inspect my AC/heating unit. The technician upsold me on…read morea heating and cooling maintenance package, explaining that it was the best thing I could do for the unit, so I purchased it. He also told me I needed new filters, which I went out and purchased, and he installed them. He was very friendly, so I felt confident that everything had been taken care of. Since it was winter, we only used the heating portion of the system, and it worked fine. We had no need to turn on the air conditioning until two days ago. When we finally turned on the cooling system, we discovered that it was not cooling at all. I contacted the company because it appeared that either the cooling maintenance had not been performed properly or it failed to identify an issue that already existed. If the cooling system had been inspected as part of the maintenance package I paid for, I would have expected any needed repairs or replacement parts to have been identified at that time, especially since the technician had no problem recommending and selling additional items during the original visit. When I called, I was told that I would need to pay an additional $99 service fee just for someone to come out and look at the unit. I explained that I had already paid over $200 for a heating and cooling maintenance package and wanted to understand why I was being charged another fee when the cooling side of the service had not resolved or identified the problem. Instead of addressing my concerns, the representative raised her voice and repeatedly told me that the only way the company would come out was if I paid the $99 dispatch fee. Based on my experience, this company's business model seems heavily focused on upselling and generating additional service charges. I would not recommend this company and believe customers should be cautious before purchasing their maintenance packages.

Promised quote to repair leaking water softener. Paid for diagnosis service call. Visit took 15…read moreminutes. Six weeks later and two reminders, still no quote. Rarely answer phone. Not impressed. Not recommended.

CenturyLink Store - utilities - Updated July 2026

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