We were Century Link customers for 20 years. They bundled with Direct tv. As the years went by service became unreliable. Internet was terrible and phone service was even worse. We finally decided to switch to another company. We should have switched years ago. We now have excellent service with the new company. Cannot believe the difference! On top of Century Links poor internet and phone service, customer service was even worse. read more

Had an outage from August 9-14, 2023. Called everyday and got recording saying that there was an outage in my area and a tech. Person was fixing it. Called Century Link to get money back for the week that I did not have internet and was told that since it was not in my account I could not get money back. Century Link then went on to say that there was not an outage in my area. No outage was in there computer for August and they have no record of my calls for the week. Not very technical for an internet company, poor customer service and very cheap. Think hard before going with this internet company. read more

I have had TERRIABLE service from this company. 1. I have two lines. My business line has had a buzz on it since 6/20/20, over a YEAR!!!!! 2. I have requested service many times: 8/31/20, 5/10.21, 6/7/21, 6/16/21, 7/19/21. NOT once has it be corrected. 3. Sometimes, when they repair the business number then the personal number gets the buzz also. It is so frustrating. read more

Horrible customer service and even worse technical support. Ordered higher internet speed, guy ended up frying all my phone jacks except for the one in my bedroom. He insisted they were broken beforehand. We.got a second tech man to come here and all he did was plug in my phone to the only working jack. I have been charged $95.00 for the "repair" and they refuse to fix my broken jacks. Do NOT go to these guys for your internet or phone service! A.O.L. would be better than these scam artists. read more

Worst company ever ordered internet. They confirmed the install the day before. No call no show. After two and a half hours on the phone with the order number and installation number they said they won't return till January 22nd to install. Remember I ordered service on the fifth of December. Every rep I spoke with was rude and patronizing every step!!!! NEVER USE CENTRYLINK they are crooks with zero integrity!!!!!!! read more

This is by far my worst experience in 36 years. I traveled out of state to have service connected at a property I purchased in Tucson. They never showed the first time so I had to call to reschedule. Two weeks later and they didn't show the second time again. Two round trips from texas to Arizona for quite literally no reason. They wasted my time and money with literally no remorse and no contact regarding cancelation or rescheduling. read more

Second time in two weeks that they have knocked out dial tones for our street. There is a junction box 1/2 mile down the street and it seems as though the local service contractor is unable to send competent technicians to deal with the issue. First outage of 5/26 took five days to fix. Out again sometime on 6/6. Now telling me it will be fixed on 6/12. I would love to know the company responsible for service. read more

My father still has a land-line & he's complained that he hears static after winds or rains but they can never fix it. It's been going on for years. This past Saturday a company they contract with were working on the phone pole where his phone line is & they cut it. My father told them & they said he'd have to call the phone company to fix it. He had to wait til CenturyLink was open, they made an appointment but NEVER showed up. He was left with no home phone service & his phone line is laying in the neighbor's yard. Terrible company. Its time to go to AT&T. read more

Service is constantly getting interrupted and customer service doesn't help at all. Its impossible to actually speak to a real person. I do not recommend this service to anyone. read more

Systems are down and it has been 3 days now and the problem still isn't fixed. 0/10 get off your butts and get to work instead of ignoring customers phone calls read more

DONT DO IT. I used to have cox, but decided to try century link since the house we moved into had the century link wiring set up already. MISTAKE. the internet stopped working 2 months into the service and we are renting a modem from them!! Plus, they want to charge us $85 fee if the tech says it's a problem with OUR wiring. I've never had an issue like this with cox. I think I'll be going back to cox. read more

I called to have repair of my internet. Set up time to come from 8:15 - 4:15. They never showed. Called a second time and let them know and set up another day. Again no one showed after staying home. I called a third time and let them know I wasn't happy with the service. I set up a third repair and guess what NO show. When I called they said the repair person came, that was a lie. No repair person came and my internet still is bad. Going with another company!!! I would never ever recomend CenturyLink! read more

Horrible customer service for Internet. I suggest anyone who is limited in their choices at their location of Internet not to select this one. Right now I'm kind of broke, and I cannot make a change I'm just gonna take them four days to get my Internet back up? I asked to be sent to the service department for a four day credit and I think I got blown off. Really lousy customer service, poor Internet connection, and they're always blaming everybody else for what they're not providing. read more

My mother is in her 90s. She has had her land line since the early 60s. When the line went out I waited on hold with customer service for almost an hour and a quarter to speak to a human being. I wonder how many people die each year due to the lackadaisical service offered by Centurylink. . . . read more

I live at The Arboretum in Tucson. Since road construction started on Kolb my internet has slowed to a crawl. I can use my smart TV, but not my phone at the same time. My laptop takes 3 to 4 minutes to load a page. If I use my phone, the page takes longer to load. According to the CenturyLink tech that came out someone is here crossing wires and doesn't know what he's doing, so they spend their time coming out to fix his; meanwhile, getting through on CenturyLink's customer service or service line took me 15 calls. If you go off script, the customer service agent doesn't know how to proceed. It took 15 calls to get a tech out here. They asked me to reset my router ten times until I refused to do it again. CenturyLink is an abominable excuse for a company. With people working at home they need Internet. They need to be able to use their cell phone AND their laptop or use their cell phone ABD their television. That's not the case here at the Arboretum. Thank you CenturyLink for being incompetent. read more

Lost service for 4 days . They were not helpful and could care less . I had to call as a new customer to speak to a human. If you call as existing customer you will only get automated service not a human. They are a horrible service and uses old technology. read more

I moved from Sedona to Tucson. I canceled service on 3/31 and returned my router on 4/7. I looked at my bank account and noticed that today on 4/28, I was charged the full amount for service. When I contacted customer service, I was told that even though I cancelled service I was charged for the full month of April because I had a package deal and "that's how package deals work." Those were his words. I asked about my refund for the router and I was told it was part of the package deal so I don't receive a refund. No where in the policy did I read that nonsense is part of CenturyLink's practices and policy. Had I known I would have either not signed up with CenturyLink or disconnected my service at the end of the billing cycle. Interestingly enough I spoke with a customer service representative to cancel service and he didn't mention anything about this unconscionable practice of charging customers the full monthly payment for service they don't use when service is canceled beyond the end of the previous billing cycle. Corporations like CenturyLink, are at the end of their unscrupulous reign. It's all coming to an end. Fellow citizens beware of corporations like this. read more

Terrible. I have been canceled 7 times. I've had install dates for 11/24, 11/30, 12/4, 12/7, 12/12, 12/15 all have been canceled because of "wrong product ordered" but they're the only provider my apartment allows so how could they possibly not know once, let alone 6 times. Unprofessional. Been transferring around 10+ times. No one has an answer or knows anything about what is going on. I could go on and on. Save yourself the headache, use a different company read more

Ive had a really bad time for same reasons as you. You folks are rightly unhappy and out lots of money....I was reading about a similar problem...their solution.. Century Link has lots of trucks rolling around. Now, Google Road stars / caltrops for sale. You'll get the picture. In the 60s, it was called a non-violent social protest. Its also good stress relief without using bad language. Toodles! read more

Smalls towns don't get the same service as big cities... Don't charge me the same if you cant deliver the product as paid for.... Not a fan. I cant run more than 2 devices off of the service I buy off them. I called asking why my rates went up and he stated it was a note sent in mail. I never got it. Online it shows I can have internet for $49 for life... My price keeps going up. I was set up when I signed up over 3 years ago to have them send a modem...i never got it so I bought a new one. .. I wish I new of the lawsuit against them... I should be paying way less for this horrible service... Over 3 years.. Shouldn't my price drop the longer im with you... Every time I call in its to a person who can barely speak English so I cant understand.... Nothing but aggravation since signing up... Beware new customers your bill will change as well as your service. read more

I've had centurylink for a long time now and the customer service is almost non existent. It's a slow connection all the time and multiple outages a week. This week it's been daily outages. Definitely cancelling my service and would NOT recommend this company to ANYONE. read more

After listening to the lack of a positive client experience from Natalie it appears they could care less about us. Her only response is I understand . If this the level of service I should expect you could improve your staff in all departments and begin recruiting replacements from Macdonalds . Payment was made and not applied and our service was cut. Payment was made prior due date. We revived confirmation of payment and Nataly said that century link did not apply payment and escalated to a supervisor. I am concerned that this lack of customer service representative. Is just reading a script to get us off the phone. Done!!!! read more

Installed new service 6 weeks ago, forgot to bury line Since then had 2 service visits to complete work order to get line buried, called again yesterday they have no record of a work order! They must be out of cash and can't take care of customers unfortunately I sent a note to their ceo last night trying to get help read more

As a new customer I'm shocked at the lack of professionalism and service from this place! after waiting a week to get the modem, now got to wait another week for the phone jack install. $99 charge with and install window from 9am-5pm!!! What a joke!! I'm having to take the day off from work so this ends up costing over $200. Not to mention having to pay the full month service for 2 weeks! if there were another option I'd look into it! this is not customer servic!!! read more

ZERO STARS!!!! It MAKES ME PICK ONE. The absolute WORST, WORST, WORST. I switched to Century Link when I dropped cable TV. They offered a $19.99 1 year contract. I bought my modem from them. They charged me modem rental, and NERVER gave me the $19.99 rate. They said I only paid $249 for December - August but I actually paid $67 ($603)month. They gave me a new account number in September and never told me. They changed me $37 a month and a disconnect notice. I did get a credit on my 1 st account but now my service is disconnected because they did not take the credit to pay the new account. I will NEVER EVER RECOMMEND Century Link!!!! They will Steal your money!! I have a $200+ credit and no service right now. IDIOTS!!!! read more

CenturyLink has the very WORST customer service of any company I have ever done business with in my entire life. They have outsourced some of the most vital customer problems to a foreign country that has awful reception and representatives that need to be offered better classes for them to learn English. I have spent over 3 hours since Monday (today is Wednesday) trying to get a serious issue resolved-to NO avail. Same thing over & over & over...nothing & nothing & nothing. I would not even have given them 1 star, but I had to do that so I could post this complaint for anybody to see & hopefully read. They are a travesty, a sham and a shame. I have already posted my experiences of the past 3 days on FaceBook, and whether or not anybody makes a comment to my post at least they know what a joke CenturyLink is-and likely always will be. I rate them an F- on their report card. read more

I wish I could give 0 stars. Absolutely the worse customer service and business experience I have ever had. Hours of wasted time trying to do incredibly basic things like scheduled a technician. Constant technical issues; got disconnected from phone calls and never called back, forwarded in the online chats over 5 times in the course of an hour when I asked for the specific department I needed. Can't ever log into my account due to "technical difficulties." I have honestly never encountered such an incompetent company. Do not even think about them as an option. read more

I've been trying to get arrive put in for almost a month. Today a technician by the name Eduard came to

This internet is the worst! It is so slow I can't stream a movie. After it buffered 3 times in 10 minutes I gave up on watching a movie. I can't watch OnDemand. I can't watch high def tv because it is so slow. I can't work on my computer while my husband watches tv. It costs $ 50 a month. Definitely not worth it. I'm canceling this tomorrow and paying more money for something that works! read more

The worst service I have ever experienced all around. I think they are trained to do their best to scam and take your money. You can't speak to a supervisor after they lie to you and charge you. The guy refused and told me he has no supervisor. I called back and they send you from one person to the next in an attempt to tire you. Pathetic I'm sure they will reap what they sow soon. read more

Don't, don't, don't even think of getting this service. After numerous service calls, techs could not stop service from disconnecting every hour or more. I tried to live with it for a year, but after 4 days with NO service I finally cancelled. Now I'm being billed almost $200. for an early disconnect. Don't make the same mistake I did. Don't sign up or believe anything they tell you. Worst internet service I have EVER had since the internet was invented. read more

If I could give this company 0 stars I would. I deployed and cancelled my account after verfying the final charge that would be presented and received a charge 2 months into my deployment. After disputing it they "credited" it back only later to find out they were sending a collection agency. They are incredibly unprofessional and take advantage of their customers any chance they get. Will never recommend and will never do business with the again. read more

I am current Centurylink customer. This internet sucks. It is very slow, keeps interrupting.When I call the customer service, and give all my detail, they can not figure out that I am their customer. The customer service phone disconnects in middle. They just keep beating around the bush and never solve your problem. I am still their customer because this is the cheapest I can find in Tucson Area. read more

WORST CUSTOMER SERVICE. I literally just got century Link (well, 2 weeks ago). Someone came to test the connection. They said it was good, but sure enough it doesn't work. Figuring this out, and trying to reach customer service has been a nightmare. After 45 minutes on the phone, we figured out that it would take an additional week to get someone here to figure out the issue. At this point she spends another 10 minutes confirming and repeating everything. Change your script centurylink. I still don't have that internet, but I'm honestly more pissed about the hours I've lost on the phone with these people read more

This company is horrible, service is terrible, the product is useless and internet keeps going out over and over and over. Lost internet over a dozen times in the last 24 hours read more

Warning: Do not use CenteryLink. I wish there was a "zero star " instead of one star for this scam. I joined CenteryLink back in 2016 using my own router and got the worst experience ever. graduated from school and moved out of Tucson Arizona, made sure everything was clean. A year later, I got a call from a collection company saying that my name was sent on collection for no payment of equipment, destroyed my credit as I was getting ready to purchase a home. I had to pay the whole amount to clear my credit. a year later, a different collection company has called for the same reason. read more

I am amazed at how poorly managed this internet service provider is ! We are in an RV and came to Tucson for three months. I have had issues with their sending Billings to the service addresses when I instructed them to send to my home. Then, they change account numbers when you move RV. I paid third month online but against 1st a/c number (was not aware of new account number) and they returned payment to bank rather than assign to new account number. Then they charged me $ 12.50 returned check charge and the company policies will not allow for waiving fee. The customer wait times for service is long and often I was passed from one employee to another. Often told computer is down and call back. One can only wonder how this company stays in business. A classic study in how not to run a business! The customer in this oligopolistic industry is left with many frustrating experiences. Tom from Colorado read more

They lied to me about no contract. I was with them for a couple years, never late payment. When I decided to change my service they charged me 200 dollars for early termination when there isn't suppose to be a contract. They falsely advertise this to get you to sign up. I'll never use there service again or recommend them to anyone. Liars read more

I am amending my rating of CenturyLink on account of them sending someone to get me connected to the internet. I believe they did their due diligence to rectify this issue. Thank you CenturyLink, I can now continue with my education. read more

Century Link is scandalous. I even tried reporting them to the BBB. Such criminals. Do not use them. They will say one thing, charge another, and when your internet still doesn't work will cut a whole in your roof and call it fixed. I still get a bill from them. Ha. Good luck getting it. BBB backed them too. For shame. For shame. read more