I have DeltaCare USA and this dental clinic accepts this HMO insurance. All general cleanings have been completely covered and FREE for me; I did not have to pay any copay with this insurance, so far. (With some exceptions, please keep reading.)
After transitioning from Delta Dental (PPO) to DeltaCare USA (HMO) because of my job, I thought I would be receiving lower-quality services for my teeth, but I was wrong. Cerritos Smiles is cleaner and more technologically advanced than my previous dentist, despite my old insurance being the more expensive, PPO Delta Dental. All the staff here are relatively young (ages between late 20s - 40s), lively, and extremely helpful. I haven't had any issues with their customer service. Each of my visits was always with different dentists, so I cannot recommend any one specific dentist, but all have been gentle with my general cleaning. (My teeth are generally healthy, so that could be another reason why they haven't had to do more than the general cleaning or have me endure any extra pain.)
They typically give you a printout of procedures and costs associated before they work on your teeth and are very thorough in their explanations of each procedure. However, my only issue is how they sometimes push you to undergo a procedure that will cost more than what your insurance will cover. For example, I scheduled a general cleaning for the routine 6 months check-in. They explained before working on me, that it will require an additional ~$300 extra because they will perform "deep cleaning" which will require some extra steps. I requested to remove those extra steps and just stick with whatever is covered by insurance, so I don't have to pay anything out of pocket. They explained what the extra steps were, but I still opted to remove them. They reprinted the list of procedures and in the end; it cost me nothing. (I say this so you the customer, can be adamant on your request because you have a right to NOT take all steps even if they offer it to you. You don't have to agree to everything they recommend.)
Besides their minor push, I still recommend this dentist clinic. Because you can opt out of some of their recommended services and not have to pay extra out of pocket, it is not a big deal, even though it may feel like they're trying to scam you into paying extra -- they aren't. Their customer service and technical expertise make it way better compared to my previous dentist.
Summary:
- COSTS. It can be expensive, depending on your insurance. But you have the right to decline any of their recommended services and can remove some unnecessary procedures until it reaches what you're comfortable paying. I have done this every time I visited and made sure that ALL procedures were covered by my insurance for free. I highly recommend you ask for a printout of the list of procedures and costs BEFORE they start working on your teeth, that way you have it in writing what is expected.
- WAITING. There was a 5-10 minute wait after checking in at the front desk, which was very quick because I scheduled an appointment beforehand.
- CUSTOMER SERVICE. Wonderful. I have never had any issues or attitude from any of their staff. Scheduling an appointment is easy and all dentists are very gentle, friendly, and knowledgeable.
- PARKING. A lot of available parking because I schedule my appointments early morning (around 9 AM). read more