I had a great buying experience with Greg at Carman Ford. I reached out regarding a car that was…read morelisted on their website to see if it was available and someone got back to me within minutes. From the moment we walked through the door everyone was very kind, easy to work with, accommodating, and got the deal done in a timely manner. I typically hate the car buying experience, but Greg and his team made it smooth and easy. Thank you!

I've been a loyal Ford customer for five years with my Ford Fusion Hybrid and have been working…read morewith Carman Ford for the past year and a half. Unfortunately, I can no longer trust them for anything beyond basic services like oil changes. In October, I brought my car in for a concerning sound coming from the dashboard. Since they were too busy to perform a full diagnostic, the technician only did a minor check. Fast forward one month, my car overheated while driving on the highway. I took it back to Carman Ford, and they claimed to have run a full diagnostic. They told me I needed to replace the thermostat cap and possibly the water pump, with a repair cost of $1,100. Two days after picking my car up, the check engine light came back on. I had to return it to the dealership, and this time they told me I needed a full engine replacement for $10,000, citing a common Ford manufacturing issue. So, the $1,100 I spent on the initial repair was completely pointless, as the car wasn't fixed at all. I towed my vehicle to a mechanic with over 30 years of experience who completed the repair and stated the $1,100 spent with Carman Ford was pointless as the entire engine had to be removed regardless (which included the piece they "fixed") I'm extremely disappointed with the lack of professionalism and competence. I will not be returning to Carman Ford for any major repairs and highly recommend seeking service elsewhere if you value your time and money.

The whole process, setting up the test drive to dealing with my saleslady, Dawnese (I hope I…read morespelled her name correctly), and the loan process with Andrea, was so easy and I actually enjoyed buying the car. I've gone with friends to dealerships and the haggling was not something I wanted to go through. Even those I did not deal with directly were all polite and nice. I am thrilled to have my dream car now. Thank you CarMax!

the worst car purchasing experience!! do not gives these people your business!…read more first adam the manager became belligerent when i asked for a second smart key. who buys anything w/ only one key? both front tires were bald the touch up paint came off exposing rust once i started washing the car the alarm wouldn't go off until i disconnected the battery carmax couldn't diagnose the problem so it was sent to an acura dealership acura couldn't open the doors and had to hire a locksmith. the car was in service for five weeks!!!! the best their corporate office would do is extend the warranty for a few weeks after telling me they would buy the car back. they are absolutely the worst company. i thought no one could beat verizon. i was wrong

I strongly recommend that customers use caution before purchasing a vehicle from this dealership…read more My experience with Dave, the owner, has been extremely frustrating. Communication has been unclear, and I have had difficulty getting direct answers about the vehicle, pricing, repairs, and financing. In my opinion, the vehicles are priced far above their condition, and the quality of the repair work has raised serious concerns. The most troubling issue is that the dealership is now claiming that my parents cosigned for a vehicle I originally obtained through another dealership, Clean Cut Auto, whose accounts they reportedly took over. My parents state that they never signed or agreed to cosign for my vehicle, yet their wages are allegedly being garnished. We have requested copies of all contracts, signatures, account records, and court documents showing how my parents became legally responsible for this debt. We intend to challenge this matter through the proper legal process. Based on my personal experience, I would not recommend purchasing a vehicle from this company. Please carefully review every document, obtain copies before signing anything, and consider having all financing paperwork independently reviewed.

They were honest and excited to help me get a car. I had been lied to by several dealerships only…read moreto be sent away. They went above and beyond to help me and I definitely will be back.

Dave at New Castle Motors was amazing. He got me in a car the same day I walked in for my…read moreappointment. Allison was great as well. She was very responsive via email and walked me through exactly what paperwork was needed to get me approved and into a car.

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!! DO NOT CHANCE GETTING A CAR FROM THESE SCAM…read moreARTISTS!!!!!!!!!!!!!! I bough my 2015 Ford Explorer 3 months ago from Larry. Who by the way has crap customer service and thinks that its okay to raise his voice at his customers. So me and my husband bought the car and told him we needed to get it registered in MD where we live. He said that they would be able to do that with no problem. They give us a 3 month temp tag which I though was weird but they said was normal in DE. So I double checked and asked him they where going to mail us our permanent tags or would we have to come pick them up and Larry was very clear that he would mail them to us. Then when our 3 month temp tag expires we call them and speak with Larry and he says that he never said he would mail our tags to us and that we had to take the car to get a MD state inspection. Fast forward we go get the inspection done the next day and the car fails inspection for multiple reasons. The back tires both need to be replaced as one had whole plug to close to the tire wall to be a good fix and the other tire had cracks that stretched all the way to the tire wall. The driver-side outer tie rod had excessive movement and inner tie rod boot is damaged with the clamp lodged inside the pinion. Both mufflers have rot holes in them and its leaking break fluid. Now there where other things wrong like the battery was bad, rear axel seals have been leaking for a while. So I call Larry and I'm pissed. He says well your cars out of warranty there's nothing I can do about it. So now I'm paying out of pocket $3400 just to get the car to pass a state inspection and I'll be having our military lawyers take them to court. This is was just crazy. Larry and the rest of the store knew what kind of shape the car was in and sold it anyway. THE WORST KIND OF PEOPLE. WILL NEVER BUY FROM THEM AGAIN!!!!!!!!!!! DONT WASTE YOUR MONEY!!!!

WARNING - Do NOT purchase from Hertrich Hyundai of New Castle…read more This has been one of the worst experiences I have ever had with a dealership. I purchased a brand new 2024 vehicle (under 1,000 miles, straight from the showroom), and within the first month it needed a full steering column replacement. Within two months, the sunroof began leaking. When I brought it in for repairs, the dealership outsourced the work--and returned my vehicle with additional damage, including exterior scratches, a ripped interior liner, and a still-broken sunroof. After returning the car immediately, they attempted another repair and then claimed a rodent nest was found, with damage to the airbag system--damage that was not present during the first repair, meaning it occurred while the vehicle was in their possession. The car has now been at the dealership for over 60 days. Instead of taking responsibility, they tried to push me to file a claim through my personal insurance for damage that clearly happened while the car was under their care. That is completely unacceptable. The situation became even more frustrating when the manager, Chris, demanded we pick up the vehicle immediately--even though it was unsafe, with a rodent nest still inside and a chewed-up airbag system. Our insurance company attempted multiple times to contact him and received no response. We showed up before the deadline he gave us, only to be told the paperwork wasn't ready and to come back the next day--completely wasting our time. As we were leaving, he came outside, crossed his arms, and laughed at us. It was incredibly unprofessional and disrespectful behavior. To make matters worse, the dealership even tried to argue that this was "not a new vehicle," despite selling it as one. The vehicle has since been acknowledged as a lemon, which says everything about the situation. The lack of accountability, poor workmanship, and rude, dismissive behavior from management is unacceptable. I highly recommend staying far away from this dealership. I will never purchase another Hyundai and will never return to Hertrich again.

I would give them 0 stars if possible. They are corrupt. I had an engine issue that turned into a…read morenightmare. I firmly believe I wasnt the only one dealing with the incompetence that is Hertrich Hyundai of New Castle. My story started when my 2014 Hyundai Sonata started to run sluggish. I took it to a local mechanic and they told me that I had an issue with the Turbo. They told me that I had to take my vehicle to a Hyundai dealership because my mileage is under the max to be covered. I thought great, my vehicle 8s still under warranty and I wont have to pay to get it fixed. I couldn't have been further from the truth. In October 2023 I had it towed to Hyundai Hertrich of New Castle. I was speaking to a lady named Megan but only when I called to get updates and most of those calls I made were not successful. I was told I would be called back because Megan was either busy or not at work. I never received a call back except for one time when she told me that I needed to pay a few hundred dollars in order for my warranty claim to be submitted. I paid it thinking I was covered by the warranty. After calling numerous times and speaking with Megan only a few times she kept advising me that the warranty company requested more pics. There was always some excuse. I called directly to Hyundai myself and found out that I was never covered under the warranty because I was the 2nd owner of the vehicle. Supposedly they were attempting what's called a courtesy or something to that affect. They also told me that since I couldn't prove that I changed my oil with receipts because I change my own oil and don't have receipts. I was a mechanic in the Army and can change my own oil. Once I found out that I wasn't even eligible for the warranty I called back Hertrich. To my surprise Megan no longer worked there. I recently spoke to another gentleman whose name I cant remember and asked what my options were. During that conversation he advised that the whole staff almost was replaced because they weren't doing their jobs. They gave me a quote saying it would cost 8k to replace the engine or 6k to get a used engine. I advised i would go with the new engine since if it was going to need to be replaced than it made more sense to go with a new engine. Low and behold after almost a year of my car being with them I got it back and they put in a used engine even though I asked for a new one. Then as I drove it off the lot the same exact issue occurred that made me bring it in to begin with. So I immediately went back and they stated they would replace the turbo. That was supposed to have been done the first time!!!! I requested all documents and pictures relating to the service verbally and written request but never received anything from them, just crickets. I filed a complaint with the BBB and they never responded to the BBB. I went the route of filing a complaint with the Attorney General of the State of Delawares office and the response I got blew my mind. The State of Delaware said that they denied my allegations and basically called me a liar. So I am all out of options other than posting this review to protect others from this predatory company. Happy 250th America !! God Bless!!

Don't ever consider buying a car with United Auto Sales unless you want to get cheated on car…read moreconditions which they would not admit after you bought the car. I bought a car from them with known defect on the motor. After I dropped the car to repair shop, the technician told me that my floor pan in the back is rusted through and can never pass the state inspection. I called back to them and they said the car was sold as is and not a single apology. I would say Ron you are not qualified for your job!

I cant even express how great this place is. Ron is an ANGEL! He's super nice, doesn't pressure you…read moreinto buying the car, but doesn't have the "do you want it or not" attitude. He made it super easy for me to buy a car and knew everything that needed to be done to get NY plates and all the paper work. Despite the fact that some of my requests and situations were extra work for him, he didn't mind, he didn't sugar coat anything, had my paperwork ready when i drove back to DE from NY. You can tell the experience in this man the moment you step foot into the place. All his cars are great, and you can tell he doesn't take in anything thats not in high standards. If you're looking for a car and don't want the dealership experience where you feel like they're after your money, this is the place to go.

I just bought a car from Frank Ellison at Winner Autoworld, and I would recommend him to everyone…read morethat wants an honest car salesman. I know, almost an Oymoron! But Frank was truthful, didn't harass, and waited for me to call him to work out a price that I was willing to pay. I came up a few, he came down a few. It was my best experience yet from an auto dealer. Go see Frank

If you're thinking about buying a Nissan, I recommend coming to this dealership. We bought our 2026…read moreSentra here and it was a good experience. When we were first looking around we didn't feel any pressure to buy which is refreshing compared to other dealerships. Bob took good care of us and now months later, I know I can call or text him anytime with concerns or questions no matter how small and he answers right away. Everyone there is helpful and attentive, from sales to service. They randomly sent us a thank you card shortly after our purchase and mugs too, which was a nice personal touch.

they are the absolute best dealership I have ever dealt with. From the salesman to the manager,…read moreeveryone is very professional and helpful. The salesman, Mike Bellina is the most helpful sales person I have ever dealt with. I urge you to go to Sheridan Nissan and check them out. See Mike and you won't be sorry.

Horrible maintenance department! My recovered stolen car came in for fob reprogramming. It sat…read morethere over a week and their excuse was, it was parked too far for the WIFI to work! I called a locksmith and he was done in 15 minutes!! Just a little effort was all I asked. And if I didn't call them my car would have set there another week or so! The tech did help me remove my wheel locks. I blame piss poor management and not the techs!

A dealership that listens to what you want in a vehicle and finds a match- we were very happy with…read morethe service that we received from Oeut. She was knowledgeable and shared the differences between the packages to help us make an informed decision.