The whole process, setting up the test drive to dealing with my saleslady, Dawnese (I hope I spelled her name correctly), and the loan process with Andrea, was so easy and I actually enjoyed buying the car. I've gone with friends to dealerships and the haggling was not something I wanted to go through. Even those I did not deal with directly were all polite and nice. I am thrilled to have my dream car now. Thank you CarMax! read more

CarMax - Used Car Dealers Near Me - Newark, Delaware

the worst car purchasing experience!! do not gives these people your business! first adam the manager became belligerent when i asked for a second smart key. who buys anything w/ only one key? both front tires were bald the touch up paint came off exposing rust once i started washing the car the alarm wouldn't go off until i disconnected the battery carmax couldn't diagnose the problem so it was sent to an acura dealership acura couldn't open the doors and had to hire a locksmith. the car was in service for five weeks!!!! the best their corporate office would do is extend the warranty for a few weeks after telling me they would buy the car back. they are absolutely the worst company. i thought no one could beat verizon. i was wrong read more

Hi Guys, I bought a car from CarMax and I am very regretful and I will share this bad experience with you. I bought a 2018 Volvo zc90. I trusted the name of CarMax and paid more than the market. There was a repairable problem in the brake system of the car. They said they'd get it fixed. Then they directed us to @justtires, a terrible business. Of course, I'm new to America and I thought they were a professional business. They changed 4 rotors and pads of the Volvo xc90 min I bought from CarMax and gave a 2 year 22K mile warranty. After 10k miles, the same problem appeared and because they did not tighten a bolt in the rear brake caliper completely, it fell off and damaged the rear brake. I made an appointment and went the next day. They didn't fix my car and their excuse was that they couldn't find the tire lug lock. I told them that they were the last ones to use it and if it was not there, it was their problem, they refused and the place they were looking for that piece was my personal bag with the word "TDBANK" written on it. When I asked them why they did this without my approval, they swore at me and kicked me out of the store. This is going to court in the end. Finally, CarMax customer service tried to solve this problem, but ROB from Just Tires didn't like my style. It's their own employees who swear and rummage through bags without permission. PS: Mike at the other Just tires location in Newcastle fixed the lost empty in my car and said it was vital. Thank you Mike. read more

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A complete waste of time. I scheduled to have my car appraised after doing the online approval and checking the website to ensure they worked with Kia Motor Finance, just to get there......wait and them tell me they don't. How about fix your website since clearly it doesn't state that. Then the associate said we can call, but I have to speak with a rep. It's Sunday, they're closed. Then proceeds to say well you can come back and we can try again.....ummmm why would I waste my time again with you all. A disappointment, do better! read more

CarMax - CarMax website with list of financial institutions they don't work with. Kia isn't listed - Used Car Dealers Near Me - Newark, Delaware

No big deal. Were looking for a car and stop in and they say it will be about 45 minutes for someone to see you. Well 90 minutes later were gone. Never to revisit. Update , they just called back for our visit. 2 hours after they said 45 minutes. Just unacceptable. read more

bought a 2027 fire explore two days after I bought it water pump and a hose and thermostat went. the transmission is leaking they tell me it's just seepage. this is the wirst car experience I have ever had. I can't get the manager to call me back. Probaly retiring the call becuase my 10 days are not up. Don't not buy a car from the Newark De car max be warned. read more

The process of selling my car was quick and easy. They're price could not be beat by anyone else. Nice, friendly, responsive, competent staff. read more

I bought a ford explorer from there and never really notice a smell because I always had air freshners in my car then I started noticing a smell!! Carmax sold me a car that had mold under the seats I took it to a mechanic and they said the windshield and the sunroof seals were bad and leaked at some point of time. I got screwed over from them with a molded Explorer I let them come and repo it due to them doing nothing!! The girl that I talked to from the call center was rude and I never even received a name (shocker)!!!! And now they charged it off on my credit! The Explorer should have never been sold! Beware when buying a vehicle from this place read more

I purchased a car from here in June, the very next day the engine light came on. I called a million times to get the car serviced and no one ever called back after leaving numerous messages. I had to come up there just to actually get a response from someone. I came back up there on the 4th of July for them to see what was wrong with the car. Later was informed that I'll be hearing back so they can finally schedule the appointment to get it fixed. Didn't receive a call back until July 18 and they told me they ordered the part & it'll be in by Aug 1st the latest, here it is Sept 13 and I still haven't heard anything. My tags are now expired and they've been on my a** about taking my car through inspection but how can I do that when the engine light is on and y'all never fixed the vehicle. This experience has been a pain in the a**! 0/10. Do not purchase your car from here. read more

Had a pretty abysmal experience today at Carmax. Some backstory, I helped my at the time gf buy her car here, I also previous sold my car here and I recommended my brother to get a car here. After all that, I went today to get my car appraised. The guy that assisted me seemed annoyed with me from the very beginning of our interaction. I tried explaining to him what mods my car had and he let out a big sigh and said ok fine. After waiting 30 minutes longer than he said I would he went over some details saying I had aftermarket wheels when I told him I have the original wheels but currently have my winter set up on. He said it makes no difference then handed me a very low offer (thousands less than even a bmw dealership offered me) I'm most disappointed with how I was spoken to and treated as if I don't matter and they didn't even care to get all the details correct on my appraisal. I don't think I will be recommending this carmax any further since it seems they no long care about peoples feelings and experience read more

My son and I bought a Mazda from this location 1 year ago. It died the next day. Towed back and they had it for 3 weeks to diagnose. Told us engine needed to be replaced. They talked my son into replacing it. We got excuse after excuse as to why it was taking so long, 5 Mos to get it back. Called customer service multiple times, and they would not talk to me because the car was in his name. Got hung up on multiple times. They had no problem taking my 10k for down payment. Here we are 6 Mos. Later and check engine light comes on. Got it fixed out of pocket as it was not covered by carmax care carcare we purchased. Now car making bad noise, took it to Mazda as carmax recommended. $4kn-5k to fix fuel pump. Carmax will not give us loaner or pay to fix. It's a LEMON. And they are taking advantage of my son's youth. Same on you carmax. I'm so sorry I took my son there. read more

Should have read the comments before buying from this company! They are very eager to sell but to get service-no that isn't covered-what good is their warranty-NONE! Vehicle was over priced-wife still wanted it-on trip to VA less than a yr and veh was 2018-both batteries went! Oh not their problem-also wasn't long after buying a red light and engine light came on-had to take it to regular mechanic! Just last weekend overheated! Again at regular mechanic! I think this veh is a LEMON! Carmax is a SCAM and Please CHECK AROUND before SIGNING ANYTHING with THEM! read more

Bought a car and after 3 calls leaving messages still not able to get a response in order to get what is still owed to me. The customer service after the sale is despicable. When you call them expect to be on hold for ridiculous amounts of time. They get their money and then ghost you! read more

I'm unsure if this location even follows the corporate business model but there were definitely hiccups throughout the process. As a friendly reminder, ensure that whatever transactions that have taken place, purchase/trade/sale, that the customer follows up with the Delaware DMV. Their business office failed to submit the proper paperwork to reflect a vehicle trade SINCE THE CUSTOMER PAYS FOR THAT FOR DOCUMENT PROCESSING SERVICE. I traded my vehicle and the vehicle was never removed from my dmv record for approximately 9 months. I contacted the business office and reached negative results. I filed the proper Delaware DMV document myself and it was processed in a week. Services should be completed and documents should be processed timely, especially if it was paid for. A customer should not have to clean up after the CARMAX business office. read more

How much money does a consumer have to spend to get good service? That's my question. I live in MD but drove to DE because the Newark Carmax had the vehicle I wanted. The salesperson who sold me the vehicle was fine, but the business office was a disaster. They gave me incorrect information about the process to get tags. They sent my paperwork to the wrong email address, and gave me no hard copy, so I had NOTHING. The person processing my paperwork lied to my face about getting me the second key for the vehicle (she had no idea of the process, so apparently just made it up). Two months later, I still don't have it. On the numerous times that I called to address the outstanding issues, the phone in the business office just rang and rang -- with no ability to leave a message. My temporary tags were getting ready to expire, and I still had no permanent tags. But no one would answer the phone to provide information. Finally, my husband had to drive to Newark to sort it out. He wasted an hour at the dealership, and I'm still without tags and a second key. I'm also without any kind of follow up or apology from anyone in the service or business departments. They were sure happy to take my money, and once they got it, I became invisible. This is the worst service I have ever had buying a vehicle. While the price was good, the wasted time, effort, and now money to correct issues that should have been handled two months ago BY CARMAX make a good price pointless. "You get what you pay for." Save yourself the aggravation and avoid the Newark Carmax. read more

Buying a car from carmax has absolutely been the worst experience ever for me! They give you a warranty, but suck at honoring it? I'm so confused as to why I've taking my car back several time to fix my headlights that had gaps allowing water to get inside. Something I figured would be an easy fix. They had to remove my front bumper, but did a horrible job placing it back on. I let it go knowing that your car is never the same once something is removed on your car. I travel for work and for the some reason the one headlight has started gapping again and now causing other damages underneath the car on that side. I realize they have caller ID so when I call about it, my calls are not answered nor returned! Not only that. After 3 months of purchasing this car. I received certified letters saying the car I traded into them had been impounded in Baltimore and was still under my name. I then was told Carmax do not turn in there paperwork, And that I needed to reach out to Dmv. I reached out to Dmv and was told it was on carmax to fix the problem! I have never experienced these issues with any other car dealership while buying a used car. I'm almost certain they are ignoring my phone calls in an attempt to wait out my warranty. I'm so frustrated because I've explained to them that I got rid of my other car because of car issues. Buying a new car should be a great experience, It definitely shouldn't be causing more stress. I most definitely won't be referring anyone ever to this dealership. And I will make sure to review on every platform my experience!! read more

I have always heard that CarMax has tremendous customer service, and my experience could not validate this more. The individuals at CarMax Newark, particularly Jim Roach, took it upon themselves to make my car shopping experience as easy and seamless as possible. I appreciate their help sincerely and very much recommend their services. It is a nice surprise to find kind people helping with hum drum life responsibilities like car buying. read more

After wait for waiting for a car to be transferred from Ga for 2 weeks. I went to look at the car. I liked the car. I was returning to buy it the next day. On my way to pick the car up. I got a call we can't to the deal today the car had be in a accident. I waited 2 weeks for the car to be repaired. I goto look at it the car was dirty. There are chips where the replaced the headlight on the new bumper. I asked if there was any wiggle room on price since the car had been in a accident and was told no. The car is for sale on the lot with a clean CARFAX. read more

CarMax - Crashed bumper - Used Car Dealers Near Me - Newark, Delaware

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I had a wonderful experience with buying a car from carmax, Nate was so intentive and very helpful with whatever obstacles that arose Thank you Nate for all you've done, I really appreciate you read more

LONG STORY SHORT, GO ANYWHERE BUT HERE!!! STORY: My friend has used Carmax in a different state and in her words had a good experience. I decided I would give my local one in Newark,DE a shot when my car was totaled last winter. Of course the test driving experience was great. However, the majority of their cars are very high prices due to their "high standards" I test drove many cars before having to settle on a 2015 town and country because I was running out of other transportation options. The car's check engine light turned on the day after I got it home. There was a two week wait to get it in to be seen, during those two weeks the van started squeeling every time I breaked. The dealership didn't have many vehicles that were under 100,000 miles in my price range of 17,000-22,000 and I needed a vehicle because I have to travel for work. After inspection I was told that it needed a new belt, new rear breaks because they were almost gone, and new bearings on all wheels because they were rusted and had already been resurfaced once. When I got the van back the van would hiss when running on idle for more then 5 minutes and sound like water running through pipes and after a few days the squeeling while breaking came back intermittently. At this point I thought it was normal, because it was a used car. I called and left a VM but never got a call back. I went back in person to discuss the issues and was booked out two weeks again for another service inspection. This put me past the 30 day warranty window and past the 30 day trade in window. Over the summer the AC didn't work, I tried calling carmax but was on hold forever. Well, on Thanksgiving the car broke down driving home from westvirginia. The AC unit completely failed, resulting in a pully seizing and the new belt that carmax put in got burnt. I spent $1,100 to get it fixed and had to leave my car in WV for over a week. Now that the AC unit was replaced, no more hissing/whirring noise and the car runs smoother and quieter. Now to get the rest of the van sorted out... so much for their "high standards" they sold me a broken van for 23,000 and I got near to no customer service or help after the purchase. These guys don't care about their customers, and they're as dirty with sales as a non-franchised used car dealership trying to make a quick buck. read more

It's been less than 4 whole months since I've had the vehicle and I have water issues every time it rains with water coming into the car over the last month at an alarming rate and also now my power sunroof is stuck open. I am a couple of weeks outside of my 90 days from when I bought the vehicle so now of course, I'm out of luck. I have a child with a disability and I can't receive service in a timely fashion through the CarMax dealership or with any of the affiliates in the Maxcare network. My vehicle purchase with this dealer was a nightmare and I wouldn't recommend doing business here even to people in the worst positions because there is no way dealing with these people will improve your situation. My paperwork was botched in many ways. Double check any paperwork you get from them. Also, they will steepen the burden and make things infinitely worse with the new debt and a vehicle that doesn't work correctly for the thousands that you've paid. They will overpromise great service to get your money and severely underdeliver. Do not skip these reviews. PLEASE heed them and make a better decision for you and your family than I did. I am not a bot, this is a very real human being writing a very real review. Take care of yourself and skip this place. Please. I implore you! read more

Good buying experience. Picked out my car online and had it shipped to my location ($99). Easy deal with no haggling. Only issue I had was I purchased an upggraded interior through the service dept. but my salesman described the install detail incorrectly ( no leather upgrade to the door panels like he said) and failed to mention the car would be driven 100 miles to the service destination contractor. Also the prep clean was only so-so. read more

Two stars are for the ease of using the website and navigating the pre-qualification application. However, the salesman wouldn't give me the time of day. I was pre-approved but he told me he couldn't help. My only correspondence with him was one email where I told him we weren't interested in going over a certain rate and we were willing to adjust our term and down payment to get there. He said the rates would be much higher and to look elsewhere. Didn't give me the name of the lender or any other details on term or down payment. Pretty unprofessional if you ask me, and typically car dealers will at least make an attempt to make customers happy if it means a sale. I was approved somewhere else the day prior for slightly lower than the rate we wanted, but was hoping to give carmax a shot. read more

Update- 15 days later and STILL NO CALL from the CarMax Service manager as promised. Seriously people take your car elsewhere if you want decent service. Very disappointed in this business. read more

Just wanted to share our experience at CarMax in Newark, DE. First off neither one of us has ever used CarMax and was extremely pleased with our experience. From the beginning to acquiring a quote from the computer and selling our vehicle, everything went very smoothly and quickly. We received exactly what the quote said and sold our vehicle in one hour and five minutes. We dealt with Sianea Baker throughout our visit. She was very pleasant and efficient and told us what to expect and how long each step would take. This experience was an unexpected pleasure and we would not hesitate to use CarMax again and will definitely share our experience with others. read more

I bought a Volvo S60(2012) from car max about 2 months ago. In the first day of having the car, I realized the doors would only open if I was standing directly on the drivers side. Of course I brought the car back to car max where they told me "nothing could be done" and it was a specific problem with my model of Volvo. I decided to take it upon myself to call Volvo(car is still under manufacturers warranty). They brought the car in and had it fixed within a week. I was left with no rental from car max even though this all occurred within the first 30 days of purchase. Volvo ended up replacing the receiver, and all four door handles because of corrosion in the door handles. Also, my Volvo logo was missing and I was sold the car like that. I had no clue. Luckily, Volvo put a new one on for me. Bottom line, don't buy a car from a dealer like this because even though the have a "no haggle" and a virtually pressure-free selling environment, the salesman don't know enough about these cars to be selling them. And when there was a problem, they didn't do anything to fix it and rather said they would just let me trade in the car for a different one. Very frustrating. read more

This was my first experience at CarMax and it was a great one. My salesman was so helpful. He eased my anxieties and helped me make my purchase (with many phone calls in between asking question after question.) I can't remember my salesman's name at the moment but he is an older gentleman at the carmax in Newark, Delaware and he rocked! The only issue I had was waiting for the title to come through in just enough time to get my Maryland tags before my temp tag expired (traveled to Delaware from Maryland to get my car.) But this was partially my fault as i chose not to make the drive back to Delaware to do this at carmax. Great experience overall!!!!! read more

Pre-approved and wanting vehicle to be put on hold but no answer at Newark location and voicemail is full. Received email that I would receive a call since I was approved. Horrible customer service. 1 day and half Later I got a call and sales person said he would send me his cell phone so we could purchase the vehicle and get it shipped. He never followed up, no email, no cell phone number, nothing. I tried calling store again an hour later, no answer. Next day on Carmax website I see vehicle has sold. Worst car buying experience ever. They lost my business hopefully this warning will help others to find a better car buying experience elsewhere. read more

Just don't do it! I had to get my transfer money refunded and so glad I did! I would've made a big mistake. The warranty is crappy ...the sales consultants don't know anything about the cars. And the "certified" check they claim they do isn't enough. I test drove a "certified" car and it needed brakes and rotors!! How would you miss that in a 125 point check! Everything happens for a reason and I'm so glad I went to a real dealer. read more

Horrible place to buy a car. I bought a 2017 Ford Escape in Jan 2020. Not even 30 days into owning the car, I got my state inspection and was told I needed all new air filters and brakes/rotors, over $600 in repairs. In April 2020, my battery ran out of juice not even 90 days into having the car and I had to replace that. Another $200+ in repairs. This place is HORRIBLE and I would NEVER buy a car from here again. If I was still within the return window, I would ABSOLUTELY return my car and take my business elsewhere. Unbelievable this place is legally allowed to do business with the low quality of cars they sell. Their inspection process must not exist. read more

Well they have very nice service, in term of selling the car. Fast and responsive. I got my car the next day. The 90 days guarantee is excellent. But after that, in term of service, when you have a trouble with your car so you have questions etc, it's really hard to call them, and once you talked to them, they are so rude, like you're ruining their day and make you feel you don't want to call them ever again (i guess that is the purpose) read more

I requested a certain car to be transferred from another location. it took 2+ weels, during which time the salesperson found 2 other cars for me to look at. i fell in love with one of those and bought it. Don't expect a short process, it took us about 6 hours total over 2 visits. They gave us a little for our old vehicle, which was nice. Nice selection of vehicles, and you can get almost anything if you are patient enough to wait for a transfer. I would buy from them again. read more

NOT the place to go if you want after-sales care! I was promised that a defective part on my $35,000 Land Rover would be replaced in a timely manner...Bullsh_t!! Here I am ten calls and a month on and all I get are empty promises that I'll get a call back "right away" from a supervisor. They also offered me $7000 for my car...I went down the block to the Nissan dealer and was offered $9000. Very fair offer. This place is full of promises upon which they can't deliver. Buy your used car from a REAL dealer instead of these hucksters! read more

Buyer Beware! So I found a really good looking car on their website practically immaculate.. after conversation with a sales rep and being assured the vehicle had been through a rigorous "125 point inspection"; I drove 6.5 hours down from NY to check it out.. the car was garbage (timing and transmission issues in the test drive, not to mention the state of the interior and paint), so I asked if they had anything comparable that was actually in good condition.. I was shown a vehicle 2 model years older with less miles that was in fact in good shape so i decided i might like to purchase it (even though it was 9 years old it had low miles), when I punched the info into kelly blue book I found they were asking 25% over market value! I asked if they could move on the price and was told no, so I walked.. Just because you have a vehicle in good shape doesn't mean it's ok to extort and attempt to prey on people.. this place is full of 2 bit hucksters with a colorful facade.. stay far far away. read more

They do not return calls. I have been calling for two weeks to speak with a manager, and promises have been made to return my call each time. Very disappointed. I will be going there in person today, and simply ask why I have been treated so poorly. Will update after. read more

Carmax made my car purchase so easy, they have the best options, Wayne was very helpful. Price wise they are competitive. Try once if you are tired of internet search and dealers push to buy what they want to sell you. There are many options with carmax. Suggestions try helping customers with insurance it completes your mission carmax. read more

We are pleased with the model and mileage of the vehicle we purchased. The price is the price, no negotiation. The employees are exceptional, and they believe in their campaign, as well as product. It's rare in today's business model but we encountered 15 year employees during our transaction. This speaks for itself, and would recommend them to anyone. read more

So bought a Buick LaCrosse back in aug 2015 and had numerous problem where I have had to call the head office in Texas. Which I have you call back and it's been 8 monthsLaCrosse is a 2.4l with hybrid battery. One if you buy a hybrid from them have the original dealer look at it. Their 121 point inspection only count for standard vehicles. First thing that went was the hybrid fan that if you don't know will paralyze you car if not working right. 2nd major issue was fuel injection piece, then a bad negative terminal on a battery and just last week 3 emissions sensors and a bad air pump with wire harness. The wire harness was so burnt that the rep was amazed no fire had started. When they get their cars most will come from a fleet group. If you do buy please make sure you get the extended warranty. You might get a great price on a car but it will Nickle and dime you until you scream read more

I didn't realize what a pain it was going to be to buy a car in Delaware and live in Maryland until I had this experience. When I first bought my car I realized a headlight was out. I took it up to get fixed on Saturday and the service department was closed Saturdays. By the time I finally was able to drop my car off for service (a check engine light was also on) it was well passed the 10 day inspection window they had given me. I work in Bel air Maryland and have to drive all the way up to Newark Delaware to pick up my car. This definitely could have been handled better. I just had a voicemail saying they have left me "several messages" to pick up my car. I have received one message and another time I actually spoke in the phone to a lady who was insisting to me my headlight was never actually out even though I had seen for myself it definitely was out. read more

We didn't buy a car, but the people there were very nice. I like the concept of Carmax: no haggle pricing and you know that the car you are getting is in good condition. However, you pay for it. Their prices are consistently higher than others. Your choice to make. If you don't want to spend an entire day at a car dealer haggling over the price of a car and are willing to pay for the quality guarantee, then Carmax is an excellent choice. I have owned 2 cars with them with no issues. read more