Review for Carol Heyse at Martin Honda, Newark, DE…read more I've been a loyal Martin Honda customer for decades, and every experience has been exceptional--but my recent purchase of a 2026 Honda CR-V EX-L with Carol Heyse was truly outstanding! Carol went above and beyond to make the process smooth, transparent, and enjoyable. She located the exact color I wanted before my visit, saving me time and stress. Her expertise was second to none, and she made the transition from my old CR-V to my new one effortless. Carol's professionalism, compassion, and attention to detail turned what could have been a routine transaction into an exciting and fun experience. If you're looking for someone who truly cares about your needs and delivers top-notch service, Carol Heyse is the person to see at Martin Honda! -Joyce

Received notice recently that this review was "flagged" as possibly being the wrong dealership. It…read morewas not, I meant every word I said and this experience was with this particular dealership located in Newark, DE. I'm going to assume that complaint came from them. Here's a text exchange from their dealer, in the spirit of transparency.

I was in for my 6 month maintenance and everyone was very professional and helpful. Amber was my…read moreperson and she was very good at explaining things to me. I like the fact that they have wifi while you wait and a place to plug in to charge your device. Hospitality beverages is a plus!

I am extremely happy with the service at Newark ToyotaWorld. My 2011 Camry has 390,000+ miles on…read moreit, and the recommended service and quality of service is consistent with what I received at my previous service center. The customer service is highly professional and informative, and the discounts on service coupled with the car wash are pleasant and unexpected surprises. I would highly recommend Newark ToyotaWorld Service Center to anyone who needs servicing on their Toyota from an oil change to a coolant flush.

The whole process, setting up the test drive to dealing with my saleslady, Dawnese (I hope I…read morespelled her name correctly), and the loan process with Andrea, was so easy and I actually enjoyed buying the car. I've gone with friends to dealerships and the haggling was not something I wanted to go through. Even those I did not deal with directly were all polite and nice. I am thrilled to have my dream car now. Thank you CarMax!

the worst car purchasing experience!! do not gives these people your business!…read more first adam the manager became belligerent when i asked for a second smart key. who buys anything w/ only one key? both front tires were bald the touch up paint came off exposing rust once i started washing the car the alarm wouldn't go off until i disconnected the battery carmax couldn't diagnose the problem so it was sent to an acura dealership acura couldn't open the doors and had to hire a locksmith. the car was in service for five weeks!!!! the best their corporate office would do is extend the warranty for a few weeks after telling me they would buy the car back. they are absolutely the worst company. i thought no one could beat verizon. i was wrong

Over 2 hours for an oil change is RIDICULOUS!!!! That's with an appointment!! Jiffy lube gets you…read morein and out in 20 minutes!! Waste of time!!

I have had nothing less than outstanding experiences at Martin Mazda. Today was no different…read more I walked in to schedule a service and to retrieve my license plates. While I was there I decided to cash in a free car wash. During my wait I explained to John, (the person working the desk) that I would be stepping out for a minute to retrieve my plates from the dealership side. He said he could page to have them dropped off while I wait comfortably in the waiting area. When my car was done being washed I was pleasantly surprised to know that not only had John paged to have my plates dropped off but also had them installed! These are the sort of experiences that will make a return guest out of me.

You can't give a quote over the phone. I'm not a child or stupid. If a separate Nissan service…read moredepartment in a different state told me I need to get a part replaced why is it so hard to find a quote for the part and labor? I'm not paying twice just to hear the same thing. If you need to call your sister dealership to confirm what they told me do that but don't play me for dumb so you can get me in the door quick $200 diagnostic test.

I had the best experience from the receptionist (Sheri), to the parts manager (Mark), to the…read moreservice advisor( Jenna). We had a flat tire in NJ and had to be flat bed towed to the nearest INFINITI dealership (which was Hertrich in Delaware) to get a new tire! They had my tire in stock! Jenna made the transaction run so smoothy with knowing her job and quickly contacting the company that had our tire warranty! We were impressed with how quickly she obtained the authorization code, and how quickly our new tire was in place, and we were back to our travels. The entire team was friendly and communicated well! Definitely 5+ stars!! Thank you for great customer service!

We wanted a Subaru Solterra. I arrived for a test drive and purchased the vehicle I did the test…read moreon. I wasn't there more than a 2 hrs from start to finish. Nick V. was my salesman and couldn't be happier with his knowledge and promptness. Got an excellent lease price and they hooked up my new vehicle with all my personal social media music etc.. My brother in law recommended Matt Slap because he's bought many vehicles there because of the overall service. My excellent credit made the whole process much easier for them and myself.

I just received the best care at Ourisman Tri-State Subaru. Corey was so incredibly helpful--I had…read moreso many of my own obstacles that came up and he helped overcome every hurdle. Chris in finance listened and worked with me to get a new Outback that I could afford and feel good about. They were both so amazing and patient and walked me through every step. It was a tough experience for them, but they made it easy for me!! Thank you, Corey and Chris!

Bought a new Palisade in 2024, was told we have free oil changes for 2-3 years, no appt needed…read more However, every time we take it down for an oil change its a 3 hrs+ wait. Took my Palisade down last Thursday at 8:30 am and didn't get my car back until 11:30 am. We also purchased the extended warranty and with ever oil change they try to sell us another service. It's not worth taking it back to the dealer Porter Hyundai to waste my time for a free oil change. Either let us make appts for oil changes and it shouldn't take more than an hour or have designated people who only do oil changes to speed things up!

Rob, my service adviser was really helpful. Their service is really busy. Oil changes you just…read moredrive in without an appointment. Get in early so they have time to get to it. If it's more than a quick service visit they are booked out a month or more at this time. Jeff runs the shuttle service and is a total professional. It's a great service they have.

I had a very inviting experience. The Part Department specifically! Thank you very much.read more

They advertise overnight delivery on parts for $110 and then when parts arrive 6 days later, they…read moreblame it on UPS.

Ask for Leland Jones, salesperson. Bought a new Kia in July and he worked hard to put it together…read more I had a problem trade which might have failed inspection. Leland got me in new Kia the same day. Thanks again Leland!

We had a very good experience in dealing with Martin Kia. Our sales rep, Denise Moen was…read moreexceptional, she presented the product and gave us all the information we needed, no pressure, just great sales. Easy to deal with.