Greg, the manager and his team, are the absolute best!! I needed help to sand fill a rubberized…read morebag for an above ground pool ladder! Not only did they show me how to properly secure the bag, but actually filled the bag and secured it for me. They did it with a smile and this senior was so grateful, because I had no idea how it was suppose to be done. I did not purchase the ladder weights from Leslie's, so the fact that they were not only willing to instruct, but make it happen was amazing and so thoughtful!! I have used this store for my pool needs in the past, but moving forward I will not go anywhere else!!

Terrible customer service, expect to wait a long time just to make a Purchase, workers are rude.read more

Wow!!! Super professional and high attention to detail. The prep work for my pool really…read moreimpressed me. Prepping, scraping lining and repairing the steel walls and floor before installing the liner was impressive. Excellent job.

This company is a complete rip off. Knowing I wasnt from the area, they charged me 90k for a pool…read morethat should have cost 50 at the most. Then they wouldnt come to the house to meet with the city to get me the certificate of occupancy. Then the worst thing is that 2 years later, the bottom of the pool is washing away. I have huge dents in the bottm of the pool. So not only are they a rip off and fraudsters, their product is horrible and I warn anyone from doing business with them.

Chris is one of the nicest and honest person we have met in NE area. He responds fast. Very…read moreknowledgeable and professional. Fair price. Appreciate veterans!! Got the job done fast! Most appreciated!!

After owning a pool for over thirty years, this is by far THE BEST pool…read moreservice I have had. I had a disaster last year with another company, and wasn't sure I would open my pool. Heard about this company and the two owners consulted with me, fixed my problems and I had sparkling blue water in two days. The owners are always available for questions or problems, are extremely knowledgeable and experienced. I almost feel as though I have won the lottery with them. There is absolutely nothing negative here, and whisper...they are reasonable. I HIGHLY RECOMMEND them as I have never been happier with a company.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

I had to replace a liner in my pool and the staff at Mermaid pool answered all of my question. They…read morewere very easy to work with and the timeline for getting the liner was fantastic!!

Great business to work with. We moved to a new home with a…read morepool and were absolutely lost and thank goodness for Mermaid Pool. They have saved the day many times over :)

They replaced my water heater in an emergency situation and did a great job it' hasn't given me any…read moreproblems since installation. I will use them in the future. Fair pricing for a great job.

One of the tenants at our rental property called at night to say that there was water leaking all…read moreover the basement. I reached Mike, and he was able to get out there on an emergency basis despite the late hour. It turned out that one water heater had failed. He was able to replace it that very night. And his prices are FAR more reasonable than what we paid the previous year for the other water heater. We will be going back to R Plumbing from now on for our plumbing needs. My only regret is not having found him earlier!

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Huge thanks to Mario, Bill, Shawn, Lou, Jesse and everyone on the Teddy Bear Pool service team…read more They continue to provide professional, courteous and outstanding service and I couldn't be happier. Over the years they've installed a new pool pump, pool liner and a chlorinator, and they patiently answer any questions and absolutely guarantee their work. You cannot go wrong with Teddy Bear. They have your back!!

BEWARE!!! Really sad about this business. We had been using them for service years and years, but…read morethey suddenly have a new office person Teala who is incredibly rude. She will talk down to you, she has a terrible attitude, she lacks understanding and compassion, and is unkind. Owners never responded to our requests for resolution. Beware. Update: the owner Ken responded and was incredibly rude, and condescending and didn't offer any resolution whatsoever. We are now with Juliano's pools who are amazing and treat their clients like valued customers. Stay far away from Savol!!!

They were super helpful over the phone regarding a request for a quote, but later emailed me…read moresaying they couldn't sell me a product because I rent my home to guests on weekends (thus making me a 'commercial property'...?). FYI for those who Airbnb / VRBO / rent your homes, this company doesn't want to do business with you. Super bizarre.