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    EZ Aqua Pool & Patio

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Teddy Bear Pools & Spas

    Teddy Bear Pools & Spas

    2.7
    (46 reviews)

    Perhaps it is telling that the reviews here are dated. Here's our story:…read moreWe bought a house with a pool. We had no idea how to care for it and called Teddy Bear. They came out and gave us a once through. We used them to close that year and open the next. The opening was sloppy with things tossed around the yard, but I hadn't been home so I talked to Teddy, texted him pics, and let it go. Last fall they came and closed the pool. Again things were strewn about, but this time they were all on the deck, so some improvement. Unbeknownst to us, Teddy Bear technicians had broken the pipe that goes from the filter to the pool. I don't know what that's called, a return maybe? Anyway, this spring we tried to fill the pool per their instructions. I had noted that it should take a couple of hours. We ran a steady, very strong steam for 4 hours and the water level barely moved. I did this for three days. The opening team said they can't test anything bc we didn't fill the pool. I continued to fill and continue and then some more. The water level wasn't moving. Perplexed, I begin walking around the pool looking for the culprit when I see a steady stream of water flowing from under the deck. I turned off the water and climb under. The pipe that used to go from the filter back into the pool was destroyed. When we contacted Teddy Bear they said it wasn't their fault. Then, they said the winterizing plug would have prevented the fill problem. Lastly, Mario said the pipe froze. To that I respond: had the techs been paying attention they'd have seen the problem. Plugging the basket had no effect when the 'return' was acting like a bathtub overflow. And an open pipe with no water in it and buried does not freeze. Mario was rude and hung up on us when my wife was trying to explain all the factors that make it clear this happened when they closed the pool last year. Update: Upon learning of our experience Ted called and scheduled a visit to our home. He came out, assessed the issues, and after explaining way more about chemicals and the history of Teddy Bear Pools than we needed to know, he fully resolved the entire problem. Ted is a talker and a salesman to the core. He ensured we were happy with the end result and even called the next day to see if we had any questions or concerns we had not addressed. An exceptional response.

    Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

    EZ Aqua Pool & Patio - poolservice - Updated June 2026

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