Terrible customer service, expect to wait a long time just to make a Purchase, workers are rude.read more

Their service was beyond excellent!!! The manager really…read moreunderstands the intricacies of the pumps.

Never returns calls. Not there when hours say they are open. Crews have gotten worse and worse over…read morethe years

Zero stars. I really tried my best not to write this…read morereview. I'm not this guy, I like to deal with things in person but I feel this is my only and final option. I'm beyond frustrated, they've ruined the whole process of doing a home project for me. They've stressed me out completely for at least the last 6 months. I'm tired and beat. I signed my contract on 6/6/21, I was told I would have it installed on 5/2/2022. It is now 12/6/2022 and I still have nothing. No phone calls returned, worst customer service ever. I've got a list of every time I've called the office or John himself and every response I've gotten from them. They are completely unresponsive, every date I've been given after 5/2 was a complete lie and I highly doubt they even have my pool. I wouldn't recommend this company if it was the last one left on earth. I'm sure they will respond with some generic comment that they tried to reach out to me or offer my money back but it's all a lie. Anyone curious can contact me directly and I'll tell the whole story. Steer clear from this company

Jessica was extremely helpful in getting me information I needed on a previous purchase. She was…read morepatient and took the time to look up the records. Thank you Jessica!

I love this Namco! The sales staff is always friendly and really go out of their way to help you…read morefind answers to your pool questions. I brought in a salt water generator and had attachment issues to my sand pump and one of the staff worked for about a half an hour just trying to make sure what I had would work. I appreciated the attention to detail as well as the friendly attitude. Thanks again Namco! Even though this one is 25 mins away it will be my go to pool store. ~Jess

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Bought a pool pump and couldn't even take the time to show us how to use it, also didn't even open…read morethe pool properly. Last 3 evolutions with them have been terrible, will find a local company for now on.

I want to start with I do not like badmouthing people but I feel that people should know about good…read moreand bad experiences. Let's start from the beginning. I have called Caribbean clear Agawam Poolman and was surprised to get in so quickly because everybody was saying how they have difficulties setting up appointment open pools . We bought the house in January and our pool wasn't closed. Therefore I knew we're gonna have trouble cleaning out the pool however, I said professionals would help, they came on April 25. Look at the pool check pump filters. Everything was working conditions Jacob one of the crew guy said they seen pools in the worst condition. He did put significant amount of shock other chemicals and left saying that he's gonna be back in a couple days to check it out. Which he did, he had more chemicals said that my chlorinator need to be changed was leaking and I was OK with that. so they charge me $700 but my pool was green. I texted my pool picture to the company and said do you think after $700 your pool should be looking like this(green). Since my balance wasn't paid , Tim who is the owner of the company came in look at my pool ,cleaned my filter say that he's not going to charge me for the visit, but I need to clean my filter much more often. for next 3 days my husband was shocking and cleaning but pool was still green. I went Nanci and bought recommended chemicals Algeciras and Blue to Clear.. We clean our filter every two hours, but my pool still greenish blue with yellow sediment on the bottom and walls. By the way, Tim told me to do that and then he will come and vacuum the pool if this wouldn't work. he also mentioned that they have significant balance that should pay even though my due date was not in the week. came to be due date I went and paid $700. Then I went to the store and then end of the May, his wife told me that they just need to do phosphate treatment, which I paid another $50 for and she will let him know and he will get back to me about finishing cleaning the pool. When first time Jacob came my husband, and I said we wanted to pull Crystal clear with clear wall and the bottom and us that's gonna be after all this done . that evening, Tim's wife sent me a message ,saying that they don't have time to come in and vacuum, and I should contact Rick's pools to help me out to finish their job they got paid for. I feel that I paid them 600$ put chemicals in my pool. I think they have bad business practices. and I call Ricks place who charges 150 in hour to clean pool and 95$ to clean filer that take me 10 min to do. i'm not sure maybe just my experience, but I thought I should share.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to…read moreget our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

These guys are crooks. Worst customer service experience. We bought a wood stove through them and…read morepaid for them to install it. We found out a year later they never pulled the permit. We couldnt seem to control the burn rate in the stove and were going through wood very fast. Turns out they never attached the chimney pipe to the back of the stove. When we called them on it they just claimed it wasn't their fault. The stove ended up cracking due to being overfired because we couldnt control the air intake. They offered zero assistance and we are out thousands of dollars. Were honestly probably very fortunate our house didn't burn down. Stay away from this place.

So since lia left I stop going in to brothers pool John rises up the price every time you talk to…read morehim. I went in there last week to get a liner and a filter. Danny was amazing give me pricing great customer service he even showed me and my wife how to keep our pool heated with cover solar. John came in from out the back took over the conversation from Danny and tried to charge me 3 times the almost then what his computer stated. This is my last time shopping there.

This is a note of caution to anyone who wants to do business with them. The owner, John I think his…read morename is, is unprofessional, rude, condescending and lies on your face, let alone overcharging you. I am taking this company to court for fraud.

Best local pool store. Have been a customer for 10 years now and they have never disappointed. I…read morestill have my original pool, liner and ladder thanks to the awesome "pool school" that is offered for first time pool owners. They taught me how to take care of my pool like a pro. After 9 years, I did have to change the fingers in my pump. Pool and Patio of course had what I needed in stock and gave me excellent directions on how to do it. This is a family owned business and the care and service is exceptional. Thanks Sandy and Nikki.

What a joke this company is! I know the Pool Industry is booming during Covid-19, but I made an…read moreappointment to have a quote for an Inground Pool and no one ever showed or called, have you ever heard of a courtesy call? Called the next day and they apologized because the person who does the quotes was extremely busy, I get that, but transparency goes a long way! She assured me Paul would call me the next day to reschedule, lo and behold no call! Very unprofessional in my opinion. I will gladly spend my 40k elsewhere! Thanks for nothing Pool & Patio!

We had an older pool with a ripped liner and the pool has been broken since we bought the house…read more Juliano's sales team did a great job giving us the confidence that they would be able to fix any issues that arise in assessing the pool and getting it functioning. This is why we ended up going with them instead of other competitors. Their prices did come in higher then other pool companies but the guarantee that our pool would be up and functional by the time we left is why we went with them. The installers came out quickly to measure the pool and ordered our liner and were out within the time frame to complete the liner installation. All was good. We got all call from the office team about a pump issue and were able to get good advice on proceeding. After the installers left however they left some equipment running and our hose also running to fill up the pool. However they left while we were at work and no one called us so we did not know that we needed to stop the hose and I specifically fill level. We ended up turning off the hose when the pool was full. The installers came back and told us that we filled the pool too high and they would have to pump out gallons of water to do the final things they needed to do. When letting them know we were not informed of this and it would be a pretty costly mistake all we got was a shrug. Also the company is large which I understand but if you miss call from them and call back and get a different person in the office they generally don't know what you're talking about. All in all we are pretty happy with our service and the pool looks great but for the price we would have hoped for better communication and customer service.

Over the past several decades, I have worked with many contractors on various projects at my…read moreproperties. In my experience, Juliano's Pools has been one of the most disappointing contractors I have hired. The issues I encountered included what I consider poor workmanship, substandard quality, delays, and unprofessional conduct. These reflect my observations and opinions based on the work performed on my project. I have included photos and video clips documenting the conditions I observed, including re-do's. In my view, the company presented itself well during the initial evaluation process, but the actual performance on my project did not meet the standards I expected and I categorize them as substandard. If you are considering hiring them, I strongly recommend that you: * Closely monitor every phase of your project * Document everything with extensive photos and videos * Have an attorney review your contract before signing * Must - Withhold final payment until all punch list items are fully completed to your satisfaction, consistent with your contract terms If Juliano's Pools has already worked on your property, I would consider having a qualified professional inspect all relevant systems -- including electrical components, grounding, GFCIs, piping, and any additional features included in your scope -- to ensure they meet applicable standards. These statements reflect my personal experience, and others may have different experiences. I encourage anyone considering this contractor to perform their own due diligence and have legal team.