Never returns calls. Not there when hours say they are open. Crews have gotten worse and worse over…read morethe years

Zero stars. I really tried my best not to write this…read morereview. I'm not this guy, I like to deal with things in person but I feel this is my only and final option. I'm beyond frustrated, they've ruined the whole process of doing a home project for me. They've stressed me out completely for at least the last 6 months. I'm tired and beat. I signed my contract on 6/6/21, I was told I would have it installed on 5/2/2022. It is now 12/6/2022 and I still have nothing. No phone calls returned, worst customer service ever. I've got a list of every time I've called the office or John himself and every response I've gotten from them. They are completely unresponsive, every date I've been given after 5/2 was a complete lie and I highly doubt they even have my pool. I wouldn't recommend this company if it was the last one left on earth. I'm sure they will respond with some generic comment that they tried to reach out to me or offer my money back but it's all a lie. Anyone curious can contact me directly and I'll tell the whole story. Steer clear from this company

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

Splash Pool Supply provides excellent customer service. I took my pool water in for an analysis…read more They provided a computer printout for my system and explained possible reasons why the values were so high. They explained my options in a way that I understood. I highly recommend Splash to get your water readings and supplies for your swimming pool

Was not able to do business with them. Had a closing scheduled with them for over 3 weeks. They…read morecalled me the day before on a Friday at 3 pm that they couldn't use our system. This did not give me enough time to respond or find someone else to do this for the season. I sent an email and called. No response so I canceled the service. Very disappointing.

My wife and I were trying to figure out what is the single best thing we have bought; in terms of…read moreusage, reliability, and cost, since we got married in 1994. The answer is our hot tub, so I am glad to write this review from a position of expertise. On November 3, 2012, we bought a Vista Hot Tub from Scarritt Spas and I thought it would be like an exercise bicycle...get used couple of times the first months and then everyone would gradually lose interest. The opposite has been the truth. I'll bet this tub has been used 150 days a year, every year, since it was installed, at a utility cost of pennies per day. I never thought I would use it...but it is wonderful for achy joints, sore muscles and for just rehabilitating after a hard day's work or a long bike ride. The kids use it almost every night when they are home from college or visiting. There is nothing better than hot-tubbing, with a hat on, during a snow storm. The colder the better. In the summer, the Vista has a low-power setting so the heater does not waste energy, and the kids turn the spa down to a more refreshing 85 degrees. We have had to have it serviced exactly one time, and that was when the heat pump was acting up and Scarritt came out and replaced it for free; two days after we called. In terms of maintenance; I have replaced the filters one time and I had to order a new cover after I inadvertently went all the way through it while pushing snow off. The chemicals are inexpensive; they do not even run $100.00/year. I thought I was going to have to be a chemist to keep the tub balanced but one of the greatest free services Scarritt provides is the ability to bring in a water sample and they print out a sheet of specific instructions of what to add to the tub. I don't have to do that often, it's usually a teaspoon here or a tablespoon there, but it gives me great peace of mind knowing it is well balanced. I can't wait for the grandchildren to be old enough to enjoy it, I am sure it will still be every bit as dependable at that point.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Bought a pool pump and couldn't even take the time to show us how to use it, also didn't even open…read morethe pool properly. Last 3 evolutions with them have been terrible, will find a local company for now on.

I want to start with I do not like badmouthing people but I feel that people should know about good…read moreand bad experiences. Let's start from the beginning. I have called Caribbean clear Agawam Poolman and was surprised to get in so quickly because everybody was saying how they have difficulties setting up appointment open pools . We bought the house in January and our pool wasn't closed. Therefore I knew we're gonna have trouble cleaning out the pool however, I said professionals would help, they came on April 25. Look at the pool check pump filters. Everything was working conditions Jacob one of the crew guy said they seen pools in the worst condition. He did put significant amount of shock other chemicals and left saying that he's gonna be back in a couple days to check it out. Which he did, he had more chemicals said that my chlorinator need to be changed was leaking and I was OK with that. so they charge me $700 but my pool was green. I texted my pool picture to the company and said do you think after $700 your pool should be looking like this(green). Since my balance wasn't paid , Tim who is the owner of the company came in look at my pool ,cleaned my filter say that he's not going to charge me for the visit, but I need to clean my filter much more often. for next 3 days my husband was shocking and cleaning but pool was still green. I went Nanci and bought recommended chemicals Algeciras and Blue to Clear.. We clean our filter every two hours, but my pool still greenish blue with yellow sediment on the bottom and walls. By the way, Tim told me to do that and then he will come and vacuum the pool if this wouldn't work. he also mentioned that they have significant balance that should pay even though my due date was not in the week. came to be due date I went and paid $700. Then I went to the store and then end of the May, his wife told me that they just need to do phosphate treatment, which I paid another $50 for and she will let him know and he will get back to me about finishing cleaning the pool. When first time Jacob came my husband, and I said we wanted to pull Crystal clear with clear wall and the bottom and us that's gonna be after all this done . that evening, Tim's wife sent me a message ,saying that they don't have time to come in and vacuum, and I should contact Rick's pools to help me out to finish their job they got paid for. I feel that I paid them 600$ put chemicals in my pool. I think they have bad business practices. and I call Ricks place who charges 150 in hour to clean pool and 95$ to clean filer that take me 10 min to do. i'm not sure maybe just my experience, but I thought I should share.

Back in 2014, (and I realize that seems a bit outdated, because personnel and management and so…read moreforth, can change).... we visited deans and picked out a standalone woodstove. We set up a date for them to come out and install it and they came out on that date and did the install. They did a fine job. Fast forward to 2016 and I'm living in a new home and the decision was made to buy a woodstove from deans. This particular model although similar in some construction respects, doesn't stand in the middle of the room but rather is recessed partly inside the existing fireplace. Therefore because of that type of set up it has a blower on the bottom. The unit works well, although I miss a standalone stove, because the radiant heat is more efficient and aggressive and no blower is needed to assist the heat flow. Anyway, with regard to deans itself, the 2014 install was done on time and done well. The 2016 install was done on time and done well but I'm having a problem now with service. They don't seem to follow up as efficiently as I would've liked and here I am on the morning of the day that they're supposed to be coming out to do a cleaning and I still haven't heard from them confirming that they are in fact coming and approximately what time of day they're going to arrive. That means that I'm pretty much forced to blow off the day. It's a good thing that I'm retired and not losing money for the day that I'm taking, but I don't like the idea of having to blow off my whole day because I haven't heard from somebody. You can go to any one of their locations and see a lot of really neat stoves, and as long as you plan sufficiently far ahead, you'll probably get it done when you're supposed to, but watch out for a little things like those floor plates that are supposed to protect your house... The one that we initially bought in 2014 was warped and had to be replaced before it was ever final installed. Also be aware that later on you may discover that you cannot get service to respond to you as quickly and as efficiently as perhaps they should

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

Just from my description of my issue, they recommended a product that I might need 2-3 bottles of…read morebut started with 1 bottle. I went in a few days later with a water sample and was told to use 1 more bottle of the original product and shock the next day. It made a world of difference.

Every year when I opened my pool it typically takes 5-6 bags of salt to achieve proper levels…read more This year, they changed their salt supplier and after 8 bags, salt levels were still low. In addition, the salt was light brown. After the salt dissolved, I cleaned out 1/2 gallon of sand so this salt must have had impurities in it (guessing that's the reason for the brown tint). Plus, they charge $20 for a 40lb bag while their local competitor (Julianos) charges only $13 for pure white salt. Poolman is charging over 50% more! I'm not buying my pool supplies at this business anymore.