Jessica was extremely helpful in getting me information I needed on a previous purchase. She was…read morepatient and took the time to look up the records. Thank you Jessica!

I'm reiterating a review that I previously posted on another platform. I purchased a brand new pool…read morefrom this company and within 2 years there was SIGNIFICANT rust. Upon contacting the company, their warranty was useless. They prorated for 2 years and also said extensive shipping costs were not covered, in addition to labor, deeming the warranty essentially useless. This company had no shame about not backing the pools they sell

Never returns calls. Not there when hours say they are open. Crews have gotten worse and worse over…read morethe years

Zero stars. I really tried my best not to write this…read morereview. I'm not this guy, I like to deal with things in person but I feel this is my only and final option. I'm beyond frustrated, they've ruined the whole process of doing a home project for me. They've stressed me out completely for at least the last 6 months. I'm tired and beat. I signed my contract on 6/6/21, I was told I would have it installed on 5/2/2022. It is now 12/6/2022 and I still have nothing. No phone calls returned, worst customer service ever. I've got a list of every time I've called the office or John himself and every response I've gotten from them. They are completely unresponsive, every date I've been given after 5/2 was a complete lie and I highly doubt they even have my pool. I wouldn't recommend this company if it was the last one left on earth. I'm sure they will respond with some generic comment that they tried to reach out to me or offer my money back but it's all a lie. Anyone curious can contact me directly and I'll tell the whole story. Steer clear from this company

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

Splash Pool Supply provides excellent customer service. I took my pool water in for an analysis…read more They provided a computer printout for my system and explained possible reasons why the values were so high. They explained my options in a way that I understood. I highly recommend Splash to get your water readings and supplies for your swimming pool

Was not able to do business with them. Had a closing scheduled with them for over 3 weeks. They…read morecalled me the day before on a Friday at 3 pm that they couldn't use our system. This did not give me enough time to respond or find someone else to do this for the season. I sent an email and called. No response so I canceled the service. Very disappointing.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to…read moreget our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby.

Bought a pool pump and couldn't even take the time to show us how to use it, also didn't even open…read morethe pool properly. Last 3 evolutions with them have been terrible, will find a local company for now on.

I want to start with I do not like badmouthing people but I feel that people should know about good…read moreand bad experiences. Let's start from the beginning. I have called Caribbean clear Agawam Poolman and was surprised to get in so quickly because everybody was saying how they have difficulties setting up appointment open pools . We bought the house in January and our pool wasn't closed. Therefore I knew we're gonna have trouble cleaning out the pool however, I said professionals would help, they came on April 25. Look at the pool check pump filters. Everything was working conditions Jacob one of the crew guy said they seen pools in the worst condition. He did put significant amount of shock other chemicals and left saying that he's gonna be back in a couple days to check it out. Which he did, he had more chemicals said that my chlorinator need to be changed was leaking and I was OK with that. so they charge me $700 but my pool was green. I texted my pool picture to the company and said do you think after $700 your pool should be looking like this(green). Since my balance wasn't paid , Tim who is the owner of the company came in look at my pool ,cleaned my filter say that he's not going to charge me for the visit, but I need to clean my filter much more often. for next 3 days my husband was shocking and cleaning but pool was still green. I went Nanci and bought recommended chemicals Algeciras and Blue to Clear.. We clean our filter every two hours, but my pool still greenish blue with yellow sediment on the bottom and walls. By the way, Tim told me to do that and then he will come and vacuum the pool if this wouldn't work. he also mentioned that they have significant balance that should pay even though my due date was not in the week. came to be due date I went and paid $700. Then I went to the store and then end of the May, his wife told me that they just need to do phosphate treatment, which I paid another $50 for and she will let him know and he will get back to me about finishing cleaning the pool. When first time Jacob came my husband, and I said we wanted to pull Crystal clear with clear wall and the bottom and us that's gonna be after all this done . that evening, Tim's wife sent me a message ,saying that they don't have time to come in and vacuum, and I should contact Rick's pools to help me out to finish their job they got paid for. I feel that I paid them 600$ put chemicals in my pool. I think they have bad business practices. and I call Ricks place who charges 150 in hour to clean pool and 95$ to clean filer that take me 10 min to do. i'm not sure maybe just my experience, but I thought I should share.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

I'd give Deans 0 stars if I could. They sold us a floor…read moremodel gas heater for our LP gas application, were literally incapable of installing it after several attempts where they did not have the correct parts or stovepipe, and when we got another tech to install it we discovered that they had not swapped the natural gas jetting for LP gas. I'm amazed we didn't burn our house down. Go ANYWHERE except Dean's!

This is the very best pool company I have ever dealt with. I have never met a more knowledgeable…read morefriendly staff in any business. Every single one of their employees knows exactly what they're talking about and exactly what products to sell you. Not only are their prices Fair and their service is amazing. One day I came down and had a problem with my pool and after one of the employees got out of work she came to my home to look at my pool . I truly suggest you come and visit this business.

Poolman is an awful company to work with. We got a brand new liner about 3 years old and after the…read morewinter months when they "poolman" opened our our pool after shutting it we seemed to have no water. It was fine for us all season. Their guys as the staff were rude disrespectful and so non helpful. We have now moved on to another pool company who has been so helpful and amazing. Be careful before you throw all your eggs in one basket with poolman there is a lot of companies out there willing to help!

I went into Bob's in Manchester yesterday with the intent of purchasing furniture for our new…read moreliving room. All was typical for most of my time browsing, sales rep says hello and introduces themselves and lets us know when we need assistance, all fine. When it came time to purchase and I had made my decision of which furniture to buy ($300 recliner, loveseat, and a chaise), I realized there was not a package deal for the loveseat and chaise in that particular style, only for the sofa and chaise ($999). If I were to purchase a la carte for the loveseat and chaise, they would have been $499 each ($998 total). I asked the sales representative, George if there was anything that could be done to create a package for the loveseat and chaise where I would not be paying the same price as the sofa (it didn't make much sense to me to pay the same price for approx 26in less couch). George and another associate said they probably wouldn't be able to get a package deal for it and all was as is, which is fine, I've worked in sales I know how it goes. They called manager Matteo over to see if something could be worked out. I want to first say, George and the other associate were great, friendly, and helpful and this review is not about them. Matteo, however, was the epitome of a sleezeball salesman in my opinion. While he confirmed there was not a way to create a new package, he gave me some ridiculous excuse for the price stating I was paying for craftsmanship and not material so the difference in size of the couch was a moot point. I disagreed and stated that I was going to shop around and see what else was available in the area. After saying this, Matteo proceeded to make the comment that I would come back to Bob's nonetheless because they have the best prices in the area. This struck me as very arrogant and condescending, and thus I DID take my business elsewhere and made a large purchase at a competitor. While there was nothing wrong with the product, I do not want to give my business to a business that speaks to their customers in such a way.

Unsure how I feel about this establishment. The furniture looks nice but many people have told me…read moreit's low quality. Service was terrible. Prices are comparable to competitors but quality appears lower. I didn't buy anything and I probably won't.