We purchased our home from a family member this year who had used Juliano's for years to open and close the pool. Naturally, we chose to stick with them for our pool opening, but the entire experience was a disaster from communication to technical execution.
Scheduling was easy, and I was explicitly told I could pay by check, with a credit card kept on file strictly as a backup. On the morning of our service (which had a massive 12 PM - 7 PM window), I called at 9am to request an invoice so I could have the check ready. No one called me back. Instead, around noon--before any technician had even arrived at my house--my card was automatically charged. When I called to ask why my "backup" card was charged, it took forever to get a callback, and when I did, I received absolutely no explanation and I guess I was just paying with card.
The technicians arrived, connected our salt cell, and explicitly told us the pool was "all set," the salt cell was functioning perfectly, and we should run it as a saltwater pool. This surprised us, as the previous owners had run it as a chlorine pool for the last few years, and we had already invested in chlorine tabs and test kits.
It turns out Juliano's technicians have no idea what they are looking at. We checked the panel that exact evening and saw an error message. After doing our own research, we thought maybe the salinity was just low. Fourteen bags of salt later, the salinity was perfect, but the cell was still not pulling a current. It was completely dead. When we checked with our family member, they confirmed the salt cell had been broken for years--which is exactly why they switched to chlorine.
Had Juliano's actually tested the equipment instead of lying and saying it worked, we would have just stuck with our original plan to run a chlorine pool. Instead, their poor advice led to us spending $1,000+ on a new salt cell and bags of salt--a massive, unexpected expense that was absolutely not in our budget this summer.
To make matters worse, the confirmation email we received after the service contained photos that **were not even of our pool**. If they can't even match the right photos to the right customer account, I have zero faith that the service notes or actual work performed on our property were accurate.
When I called and emailed Juliano's to remedy this, I asked them to at least come back out and install the new functioning salt cell for free to actually finish the job they started. They completely denied the request, claiming "the salt cell must have gone bad after the service." We noticed it was broken the *very same night* they left. It didn't magically break in five hours; their technicians just didn't do their jobs. They also claimed there were no notes that the salt cell wasn't working but I doubt the correct notes are on the account when the photos aren't even of our property.
Juliano's is disorganized, possesses poor technical expertise, and has zero customer service. Do not trust them with your pool. read more