Wow!!! Super professional and high attention to detail. The prep work for my pool really impressed me. Prepping, scraping lining and repairing the steel walls and floor before installing the liner was impressive. Excellent job. read more

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This company is a complete rip off. Knowing I wasnt from the area, they charged me 90k for a pool that should have cost 50 at the most. Then they wouldnt come to the house to meet with the city to get me the certificate of occupancy. Then the worst thing is that 2 years later, the bottom of the pool is washing away. I have huge dents in the bottm of the pool. So not only are they a rip off and fraudsters, their product is horrible and I warn anyone from doing business with them. read more

We had an older pool with a ripped liner and the pool has been broken since we bought the house. Juliano's sales team did a great job giving us the confidence that they would be able to fix any issues that arise in assessing the pool and getting it functioning. This is why we ended up going with them instead of other competitors. Their prices did come in higher then other pool companies but the guarantee that our pool would be up and functional by the time we left is why we went with them. The installers came out quickly to measure the pool and ordered our liner and were out within the time frame to complete the liner installation. All was good. We got all call from the office team about a pump issue and were able to get good advice on proceeding. After the installers left however they left some equipment running and our hose also running to fill up the pool. However they left while we were at work and no one called us so we did not know that we needed to stop the hose and I specifically fill level. We ended up turning off the hose when the pool was full. The installers came back and told us that we filled the pool too high and they would have to pump out gallons of water to do the final things they needed to do. When letting them know we were not informed of this and it would be a pretty costly mistake all we got was a shrug. Also the company is large which I understand but if you miss call from them and call back and get a different person in the office they generally don't know what you're talking about. All in all we are pretty happy with our service and the pool looks great but for the price we would have hoped for better communication and customer service. read more

Over the past several decades, I have worked with many contractors on various projects at my properties. In my experience, Juliano's Pools has been one of the most disappointing contractors I have hired. The issues I encountered included what I consider poor workmanship, substandard quality, delays, and unprofessional conduct. These reflect my observations and opinions based on the work performed on my project. I have included photos and video clips documenting the conditions I observed, including re-do's. In my view, the company presented itself well during the initial evaluation process, but the actual performance on my project did not meet the standards I expected and I categorize them as substandard. If you are considering hiring them, I strongly recommend that you: * Closely monitor every phase of your project * Document everything with extensive photos and videos * Have an attorney review your contract before signing * Must - Withhold final payment until all punch list items are fully completed to your satisfaction, consistent with your contract terms If Juliano's Pools has already worked on your property, I would consider having a qualified professional inspect all relevant systems -- including electrical components, grounding, GFCIs, piping, and any additional features included in your scope -- to ensure they meet applicable standards. These statements reflect my personal experience, and others may have different experiences. I encourage anyone considering this contractor to perform their own due diligence and have legal team. read more

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We purchased our home from a family member this year who had used Juliano's for years to open and close the pool. Naturally, we chose to stick with them for our pool opening, but the entire experience was a disaster from communication to technical execution. Scheduling was easy, and I was explicitly told I could pay by check, with a credit card kept on file strictly as a backup. On the morning of our service (which had a massive 12 PM - 7 PM window), I called at 9am to request an invoice so I could have the check ready. No one called me back. Instead, around noon--before any technician had even arrived at my house--my card was automatically charged. When I called to ask why my "backup" card was charged, it took forever to get a callback, and when I did, I received absolutely no explanation and I guess I was just paying with card. The technicians arrived, connected our salt cell, and explicitly told us the pool was "all set," the salt cell was functioning perfectly, and we should run it as a saltwater pool. This surprised us, as the previous owners had run it as a chlorine pool for the last few years, and we had already invested in chlorine tabs and test kits. It turns out Juliano's technicians have no idea what they are looking at. We checked the panel that exact evening and saw an error message. After doing our own research, we thought maybe the salinity was just low. Fourteen bags of salt later, the salinity was perfect, but the cell was still not pulling a current. It was completely dead. When we checked with our family member, they confirmed the salt cell had been broken for years--which is exactly why they switched to chlorine. Had Juliano's actually tested the equipment instead of lying and saying it worked, we would have just stuck with our original plan to run a chlorine pool. Instead, their poor advice led to us spending $1,000+ on a new salt cell and bags of salt--a massive, unexpected expense that was absolutely not in our budget this summer. To make matters worse, the confirmation email we received after the service contained photos that **were not even of our pool**. If they can't even match the right photos to the right customer account, I have zero faith that the service notes or actual work performed on our property were accurate. When I called and emailed Juliano's to remedy this, I asked them to at least come back out and install the new functioning salt cell for free to actually finish the job they started. They completely denied the request, claiming "the salt cell must have gone bad after the service." We noticed it was broken the *very same night* they left. It didn't magically break in five hours; their technicians just didn't do their jobs. They also claimed there were no notes that the salt cell wasn't working but I doubt the correct notes are on the account when the photos aren't even of our property. Juliano's is disorganized, possesses poor technical expertise, and has zero customer service. Do not trust them with your pool. read more

Overpriced and under delivers. Go somewhere else. They sent inexperienced staff and then tried to add 800 more on my bill because the guy didn't know what he was doing. read more

spent over $100,000 on a pool beginning in 2024. It was supposed to be done long before Memorial Day. It's still in operable Just got sworn at by Brian Juliano the owner. Apparently, when you have a problem you get told to "fuck off". Do you want to do business with a company that doesn't stand behind $100,000 project? read more

My pool was installed in 1980 and serviced by the same company until they sold and the new owner ended up putting them out of business in 2023. In 2024 I decided to use Juliano's to open my pool and replace the liner which was 13 years old. When I made the arrangements I was asked if I would provide water or I wanted Juliano's to take care of that. I stated if they would use Kleer Water they could make the arrangements for convenience in completing the liner installation. The first thing that went wrong was they broke a connection at the filter when opening the pool. Next the liner has two areas where there are gaps and the worst was they chose to use Bad Bob's for water (a very appropriate name). Bad Bob's price was $75 more per load than Kleer Water making a difference of $300. Bad Bob's reduced their price by $50 per load and Juliano's did give me credit for the other $100. However the real problem is the quality of the water used. It never cleared last year at all. This year there are stains that will not come out of the liner and the water remains so cloudy you can't see the print on the liner at all. I have used the chemicals recommended by Juliano's when I had it tested with no improvement. When they closed the pool in September 2024, they did not use winterizing chemicals which had always been part of closing in the past. 2025 with a whole new set of issues with Juliano's service. When the pool was opened, it was not drafting properly through the skimmer and the the filter would not hold a prime. The filter was installed in 1994 and had a leak so I decided it was time to replace it thinking that was the issue. When the filter was installed I ended up e-mailing Juliano's because I got no response from Lauren in Hebron. The content of that e-mail "The team that did this installation left a great deal to be desired. They left the instruction manual in the open on the steps in the pool area. With the wind we had Friday that documentation could have ended up in the pool. The had to displace some loose stone that was under the old filter and left a fair number of those stones on the lawn area which I cleaned up before my neighbor came up to mow. They did not leave the filter running and I had to prime it to get it going. As it stands now, as long as the pump is running it maintains a prime but as soon as it is unplugged it loses that prime and I have to prime it every day when starting it. This was not an issue until the replacement was installed." I finally went in and when I told her the problems I saw she said they did not relocate the stone that they left on my lawn instead of close to the new filter as part of the installation (it was not their job). The new filter needed to primed daily so I went in and was told they would have to do a line test to find the issue. I OK'd this and the response. They did the test and the results came back "Pressure tested Lost minimal amount of pressure during test Used listening device and found a little noise near manifold towards edge of the deck Left system primed and skimmer open to see if system needs to be primed in the am". The filter has been running without losing the prime since. I was charged $500+ for this test. I believe the issue was the team that installed the filter did not get it primed properly before they left and that was the problem. I have checked and other pool servicing companies do use winterizing chemicals when closing the pool for approximately the same charge as Juliano's. I am seriously looking to get someone else to close my pool and take care of future needs. I cannot recommend Juliano's at all when for 43 years my water was crystal clear and had no issues with the service I was provided. In the 2 seasons I have relied on Juliano's I have had nothing but issues and still do not have clear water. I have since switched to Vernon Poolman (the only local pool company with BBB accreditation) and before I even gave them a water sample, they gave me something to try and it has made a tremendous difference in the water. read more

I think they have become too big. They don't communicate or listen and they don't care to. I was told by the GM they k ow they have a communication problem but they just produce such a good quality they don't really have to. I have grading issue and they just stated it will go away as grass grows in. Had them open my pool no communication. Just left the pool dirty and a bag. No instruction. No information on what they did. They just care about the money. I think they used to care about the customers but not anymore. read more

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We ordered a slide for our pool in May. We gave a deposit and they cashed our check. We are having a family reunion in July and were looking forward to using it. More than 5 calls later....it is now July and we have no slide and two "I'm sorry emails". I would recommend you go somewhere else to get any kind of equipment added to your pool. The slide was not inexpensive and our party is in 5 days... read more

Juliano's may be a large company, however they operate like a small business. Every person from Brian to all the different crews were very focused on the best customer experience. They are creative with ideas and recommendations. There is always a foreman on the job who communicates extraordinarily well. Their response time whether texting, email or phone call is the shortest I have ever experienced. This company would make a great case study - it is very clear why they are successful. read more

Retail store people are inexperienced with problem solving. Good customer service but inexperience.

My brother and I went to the Vernon store with water chemistry questions for his swim spa. It the most unprofessional customer service I have had in a long time. They made it seem like we were imposing. Also they were not knowledgeable at all. We made a trip all the way to Chicopee MA to another pool company. This company was professional, kind and knowledgeable. They took the time to explain everything to us. Well worth the drive from Ellington Ct. read more

The communication around the project was so poorly managed. We had a little bit of a unique component to our project so we had someone come out to evaluate and discuss with us. We were told it would be no problem so we went ahead with Juliano's. They were the highest of the three quotes we got, but we felt confidence with the sales person. A few weeks after we went over every detail with the salesperson someone else called to go over the project. It was clear they had no communicated with the salesperson and we had to go over it all again! We were then told we had to wait almost two months for clips needed for the project. Supply chain issues... sure, we understand. We received no updates and had to continue to call and check in. Finally the clips arrive and team arrives to change the liner. After several hours of work I go out to check and they've installed the wrong coping around the pool. Turns out the coping we needed didn't need clips at all. So the wait was completely unnecessary. This wait cost us valuable time and money in this project, but Juliano's wasn't willing to hear that. They did give us a credit, but no enough in my mind. No apology. After the liner goes in, they have a water company come and they fill the pool to the very top. Nobody from Juliano's here to tell them otherwise. When another Juliano's team arrived they had to drain part of the pool - my best estimate is that they drained $400 worth of water we paid for. Furthermore, when the second crew arrived they asked me to update them on what the previous crew had done. They couldn't tell when they pulled up if the first crew was done and he indicated there was no communication indicating such. It felt like I was expected to PM the project. They also left a truck out in front of our house for four days without asking. We had to call and ask someone to come pick it up and they were surprised to hear the truck was still here. All-in-all a horrible experience. I'll never do business with them again or recommend them to anyone. I would like the add that the team of workers who came out to do the various phases were amazing. Friendly. Committed. They were really great. read more

Folks at Juliana's in Hebron were super helpful, responsive, and provide support during a recent service call. 5 stars for our experiences of purchasing and having their support and service. read more

This may sounds funny but always say that the best way to judge a business is when things are going wrong. This is why I love Julianos! Things go wrong with pools and no matter what the problem is, they always fix it. They don't stop until it is resolved and I am happy. I will also say that I have been a customer for many years and usually everything goes perfectly. However, when it does not, I never worry because I know that the Julianos team is there to make it right!! read more

I had requested service to complete my contractual clean. Pedro had not completed the chemical balancing on Friday. On Tuesday service sent Dylan to complete the work. Dylan did a fantastic job. He sent email describing the work he did which was above and beyond that was in my contract. Thank you Chris and Dylan for making things right read more

The gentlemen who open and close my pool are very professional and courteous. Highly recommend Juliano's.

Open pool very pleasant water was below simmer. Not sure I'd coming back. Left without letting me know. Price alittle high considering

They are definitely one of the top pool service companies in the area in my opinion. The quality of our pool is great and it's held up very well over time. read more

I've been a customer for over 20 yrs and I have had great service, recently I have been going to the Vernon CT retail location and have had the worst service ever. I sucked it up the first few times. I have sent emails about my experience and no one has contacted me back. I was a big fan of Juliano pools and Brian but as they say you get to big and you forget how you get there. Very disappointed. read more

Pedro did an amazing job. He was quick and efficient with servicing my pool. He should start his own business with how amazing he was. I did see his co worker driving like a maniac and would be scared to drive around him on the road. I saw a review talking about pedro's work not being good but he has obviously improved since then. read more

Not happy with this service department. I have a water leak in my pump. I sent in a video and Allison recommended a part. The part took almost a week to come. I told her I could not run the system it was losing to much water. I paid a person to come to my house and the part was not the correct part. So she placed another order. Took another week for part to come in. This time there were three gaskets sold in a group together. I'm not really sure what type of gasket she gave me. Now the price is now at 55$ for two gaskets that were incorrect. And they have a three day return policy. So now I spoke with Chris the manager he said he would have the part by 5 pm. I was over there and no one knew anything about my part. So I called the next day and spoke to Chris and he apologized for what happened. He wasn't gonna charge me for wrong gaskets. He would just charge me for the part the I still needed to buy. They just totally screwed up my order. And the manager can't even follow thru on what he says. read more

Completely unprofessional and not worth the money. They charge $400 for a half hour to open the pool and don't ensure your system works before leaving. Service department is useless and gives you the runaround instead of fixing the problem. I contacted the general manager who never contacted me back and spoke to a service manager who wouldn't do the right thing and send someone back out to finish the work and instead tried to walk me through it on the phone. Not sure what i even paid for. read more

Juliano's has opened and closed my pool for past few years. Always on time - and always a great job.

The crew was very knowledgeable and neat. They wasted no time. They were very helpful since I bombarded them with question..lol They do nickel and dime you but you get what you pay for!!!! I mean that in a good way... I will recommend this company.. Thanks Joel S. read more

I'll start by saying that I am a real Juliano's's fan. This is why it pains me to share this, but they have asked for feedback. It seems like every other experience over the past few years has required, rework, delays, and me, not being able to use my pool optimally. Not sure if it is because they've gotten too big, or workers are hard to find, but the attention to detail is sorely lacking. For example, I spent over $6000 on a pool heater last year. It is a replacement of a pool heater that they installed a year and a half before at most. The damage was not their fault. On the first one, the distributor ordered the wrong one, and I got fortunate" and got a free l upgrade to what was in stock. But there was a problem with the machine which likely explains why I got the free upgrade and it was no longer under warranty so I bought another one. Juliano's installed it with the wrong receiver for the propane fuel. How they did that I don't know. Should have been clear in the testing... But when I open the pool this year with them, the guy goes to turn it on and finds this issue out. The guy told me to be five minutes to pop it in when the crew comes to clean the pool today. I shared no more than four times verbally and i email that I need the proper piece installed. Today when they come to clean it, I ask about the piece. The guy who cleans just cleans and has no idea. So my plans to be swimming tomorrow afternoon and a very warm pool shot. So are the plans of the people who are going to be swimming with me. This is lack of attention to detail and follow through that really gets my goat because I don't mind paying more than most because I am loyal and the service was great but lately not so much. I hope they improve because I want to keep them and they are responsive. Unfortunately, they are too often responsive for problems that are avoidable on their end. read more

I would not recommend them. Add on charges everywhere. Electrical was hooked up but just for temporary to get the permit. I had to redo after the fact. They won't hook up the pump where I wanted it unless I pay them more money. Extra truckloads of gravel beyond scope more money. Ledge removal is 5000 for first day the 4000 everyday after. Used about 6 hours on the first day, then a few hours a day for the next two and an hour on the last day. They claimed 4 full days but will cut me a break and write it up for three. 80,000 turned into a $100,000 pool. Beware! read more

We had a contract for July 1 that was signed in mid May. I kept calling to make sure we were on the list due to the pandemic and supply shortages only to get surprised a week and a half before install that the pool wasn't coming until mid-August. This after I got all the permits, scheduled with an electrician, and paid them a third of the final cost. Communication was terrible and it was on me (the customer) to follow up. When I called to give them one last shot because I had found another option, Chris the salesman just told me there was nothing they could do but give me my money back. Why write up a contract and take my money then? Why go through the process only to bail out? I found a bigger pool for less money with another company anyway. I get the pandemic issue and the demand these guys are under right now, but do things the right way when you write up a quote. It doesn't matter how big the company is. read more

They closed my pool in September and opened before Memorial Day! The pool is green! They gave me excuses that don't hold water! The boys that opened the pool together probably don't add up to forty! Left my plugs and gizmos all over the ground! Dropped the tarp into the pool with all the junk on top, charged for an ORing and DE that I had to go to the store to get! Only returned my calls when I placed a less then glowing report on their face book! No customer service! Them have an answering service so they don't have to talk to you! My rating is 0! read more

Thank you for the quick professional service. Products in the store were organized and displayed in a clean and presentable manner.

I had my pool closed for the winter by juliano's and paid by check like I usually do. So they cashed the check and also took the money off my debit card! The amount was $425 which put my account under the minimum $1000 monthly balance. My bank charges $8 if your balance dips bellow $1000. I called and they refunded the $425 to my debit card but refused to pay me the $8. I know it's only $8 but they basically told me to go screw yourself. Thanks Juliano's, you never disappoint! read more

Incompetent job of closing the pool. Did not blow out all the lines. Shot chlorinator directly into heater and broke it. Lost filter. Will not answer phone or respond to e-mail. Thousands of dollars in damage. read more

The crew that opened our pool tore our expensive pool cover in two places and did not let us know. We saw the tears when opening the cover to dry it out. The tank also is not sealed properly and a good deal of water shoots out when the pool turns in. We have to take the tank apart and put it back together. read more

I had a phenomenal experience with Julianos for my pool last summer. So when my wife wanted a jacuzzi I reached out to them. Once again, I received the top notch service that I am used to with them. If you want a pool or spa and want it done right, contact Brian Juliano and his team. read more

Juliano's Pools - Our backyard oasis. - Pool Cleaners Near Me - Vernon Rockville, Connecticut

We contracted with Juliano's for a new pool install in April. From the initial call to request a quote to the final raking of topsoil we were very happy with our decision to partner with Juliano's. You will be well informed of all aspects of your project and areas where additional cost may be incurred from the outset. There were no negative surprises for us on the cost front. The pool build itself is world class and validates Juliano's reputation. There are no shortcuts taken. You will see that things are being done to a higher standard. The Juliano's standard is very high. Every crew and crew member works to this standard and it shows in the final product. It has been an absolute pleasure working with the Juliano's team. They care greatly about their work, their reputation, and their customers. We had very high expectations and they were far exceeded. It is remarkable that they were able to maintain this standard during COVID. There were never any excuses, just a relentless focus on getting the job done correctly in spite of all the challenges COVID presented. We highly recommend Juliano's. read more

No stars here, they are the WORST pool company going. They will take your money and do nothing! I don't know why they are still in business, their workers have no idea how to do their job, very sad. I wish I had read the reviews before calling them, if I had, I NEVER would have called them!!!! read more

Good turn key company for in ground pool installation. But very expensive, especially for follow up items that should be covered. And high rates for service work. Think they grew too big too fast and lost the customer service aspect. I don't mind paying higher rates, but service doesn't match up unfortunately. read more

This company has never failed me at maintaining my in ground hot tub. They didn't even install it but have been so great at helping us when we have an issue. Awesome crew. Thank you! read more

Absolutely awful experience. A different guy every week one of which yelled and use profanity is towards us. Another of which we found sleeping in our driveway for 30 minutes just so we could hit the hour time block. They never fully clean the pool and yet continue to charge us. I strongly encourage you not to use this company and even considered reporting them to the Better Business Bureau read more