Great place to go! Love the service at Certified Tire & Auto. They are very accurate on pricing and willing to explain any questions you may have. Give them a try you will not be disappointed. They are quick to get the job done so you can have your car back in time. read more

Service was overpriced for ($750) 4 tires, alignment, balancing, installation and tax. I told them I found a better deal at pepboys which was around the corner and it only cost me $480 in total. Tom told me he could give me a better deal with the cheapest tires, and I shouldn't go to pepboys. They withheld my keys so I couldn't leave and wouldn't make it on time to get to pepboys which I almost didn't. They ended up charging me $25 for inspection which was fine because I failed to notice the sign on the counter. I desperately needed my car to go to work tomorrow but I was not willing to give my business to them for their lack of honesty. I brought my car to pepboys and they were able to replace my tires in less than three hours and it works perfect! In addition, I found out that the tires they gave me were the good ones and they hooked me up with a good deal with that $480. Do me a favor, if you need tires, go to pepboys which is around the corner from this place. Honesty is the best policy!!! read more

I've used about 10 different mechanics in my life and I will never go anywhere else again. Tim is the man. The second he had my keys, I was at ease. I needed a new engine and I got my car towed to 2 different places that were trying to screw me over, before I found his shop. He was honest and explained in detail, all the problems and how he was going to fix them. He swapped my engine , changed my belts and fluids , tires rotated, cleaned and detailed inside and out, including my engine. IN UNDER A WEEK. The price was more than fair and I don't think my car could run any better than it does now. It's great to have my car back man, thank you. read more

I've dealt with Tom not realizing he was the owner of the shop and had nor have any complaints. Tim, on the other hand, is a completely different story. I called on a Monday morning, at 7:40 am, to schedule an appointment to replace one tire. The guy who answered asked me for my tire size at which point I told him he could find the vehicle in their system since I was a repeat customer. He found the vehicle and told me to come in at 10 to be taken care of. I show up a little before my appointment to be told that my tire had to be ordered. I thought it was an inconvenience to have to take more time off from work to have the repair done when I had called two hours in advance, but didn't express it. Tim tells me that he'll order the tire and it'll be ready so that when I come back, I'll be "in and out". I couldn't wait that day and had to come back two days later. I called early that morning to schedule a timeframe during my lunch hour to have the tire put on. Again I was told, "The tire is ready, you'll be in and out of here since it's been balanced and is ready to be put on." I show up timely and an hour and 15 mins later, still not done. My husband calls me to check up on me, and while I'm having a conversation with my husband ON THE PHONE, expressing (quietly might I add) how I feel to still be in the shop an hour later for one tire, Tim decides it's a good idea to interrupt my phone conversation to ask me "What's your problem?"..... Who in their right mind does that? I begin to tell him my frustrations, thinking he'll do his job and provide good customer service, but instead, he talked over me, and blamed me for the delay in getting my tire on. Apparently as a paying customer, I was supposed to tell him how to fit the donut into the compartment AND reset the tire pressure. I asked to speak to his supervisor at which time he stated he owned the shop, which apparently he does not. At this point, I just wanted to pay and leave immediately. One of the employees was in the process of ringing me up when Tim decided he wanted to be the one to ring me up and take his time in doing so. His words were "You're on my time now, you'll leave when I'm done with you." I had to call the local police department because he refused to ring me up and/or give me my car keys so that I could leave. His overall demeanor was threatening and uncalled for. During the time I was sitting and waiting to be seen, he had spoken to several of the people working in the garage in a way that I thought was rude and condescending. The cops showed up at which time he had nothing more to say, rung me up and I left immediately. Both my husband and I drive high end vehicles and would have continued to come back to this place, but Tim single handedly ruined that. If I could leave no stars, I most certainly would. You don't treat paying customers the way he did. read more

Wanted to use a local business to have a tire, I already had, changed out for one of the tires on the car already. Technician tried to sell me a new tire and said the tire I had was no good. I went here to have this done quickly. I have a good friend who buys and changes tires and I had him look at the tire after they told me they would not feel safe putting the tire on the car. He said there was absolutely nothing wrong with the tire and he changed it out for me. I do not recommend this business. read more

Tim, Tom and the rest of the Certified crew are top notch. I work with this shop professionally for fleet maintenance and personally with my own vehicles. With every interaction, I have confidence in the quality of work, pricing and honesty of this team. They are more then happy to explain their findings and always do it in a friendly way that anyone can understand. read more

I have used this place for years but it surely has gone down the tubes. My husband purchased tires for his Cadillac which cost over $1000. At some point he had a flat and went there to have it repaired. They told him to come back tomorrow so he went across to pep boys. Then when the tires were only 4 years old, my husband got another flat and was towed to mavis in Washington township where he works. It could not be fixed because a metal piece went into the tire. They also showed him that they were dry rotted . He decided to get 4 new tires. They also told him they at least sitting in shop for 2 years or more before they sold them. Maybe they got too comfortable with us and they need to step up their game! We will use Mavis for now on! read more

I stopped in this place of business today to get a flat tire replaced on my BMW which I got right after I ledt my home in Stratford. I used them before years ago for my Honda. The Manager was not wearing a face mask nor were any of the service employees, nor was there any sign on the door posting covid19 regulations. There were two other customers in the lobby practicing safe distancing and both wearing masks. I asked the manager why they were not practicing CDC guidelines and he said he and the guys were negative because he monitors their temperature every day. I am the manager of a diagnostic laboratory who is currently testing for antigen and antibody for this disease and seeing a huge number of positive cases daily so this was very disturbing to see right in our home town of Stratford. When I raised my concern the manager did put on a mask to check me out for the repair of the hole in my tire but I took my car immediately and went to BMW where there are safe work practices are being followed. FYI. read more

I have been bringing my car here for years for oil changes and routine maintenance. I love dealing with a small business. Tom is always friendly and is always happy to answer any questions I have. Highly recommend this business. Remember, they go by appointments only! read more

My girlfriend brought her car here for the first time a few weeks ago and we couldn't be happier with the service. Coming from the auto industry, I know the ins and outs of how shops make "unnecessary" money on customers. This was not the case. The new manager Tim was very fair and even offered ways for her to save money. He was very knowledgeable and an excellent mechanic. We will be returning for further business, no questions. read more

I have been a patron of Certified Tire & Auto for 20 plus years, as Tom, the owner (who must be transitioning to retirement) always was fair and did quality work. The new manager (in his mind only) has left me with an impression that this is the worst shop I have encountered in 40 years of driving. Again, if you can deal with Tom, there is no issue. If you deal with a manager named Andrew; do yourself a favor. Go to Pep Boys, go to Advanced Auto, or go to You Tube and figure out how to do it yourself. So this young man was the manager on duty one day when I took my 2016 Honda Civic to the store for a quick tire repair. The car had about 10,000 miles on it, is garage kept and is washed once a week. I am incredibly aware of my cars. I maintain them immaculately. I was destroyed when the tire was repaired,as the black enamel OEM alloy wheel was damaged during the repair. When I confronted "Andrew" about it, he kept insisting he did not damage the wheel--maybe somebody in the shop did, he wasn't sure. Andrew knows absolutely nothing about accountability or customer service. I expected the shop to repair the wheel as it was 100 percent damaged in the shop, but there was no accountability. I expected a call from Tom, because the issue was too complicated for Andrew, I guess--but nothing, crickets. I took the damaged wheel to Philadelphia to a specialty wheel repair shop and had the wheel repaired at my expense. Today, my wife's Grand Cherokee Overland TPMS showed a leak in the left rear. She suggested she would go to Certified and lucky for her, Andrew was there. Suddenly my wife has three tires with nails in it. Imagine that, her driving paved roads between Berlin and Cherry Hill had 75% of her tires compromised. We received an estimate for four tires, at a very competitive price of $1400.00 (Same tires on TireRack with installation about $900.00), just stunned. My wife felt Andrew was overbearing and was uncomfortable; she opted to have the one tire repaired and left the rest up to me. In any case, we were going to leave the Jeep there tonight to have the tires repaired, but good ol' Andrew was there and there is absolutely bad blood between us. After listening to this guy justify himself, I found myself screaming at this guy. I used to hold Comcast and XM Radio as standards of the worst customer service with questionable honesty, now i will freely give this honor to Andrew (hope I got his name right) at Certified Tire. I have never had a problem with Tom, but will never go to his shop again. I have never had anything but a good experience until recently, but the last two were enough for me. Go anywhere else. Anywhere. read more

I have been going to Certifed tire for years, and have always been treated with respect. My cars and trucks are running great because of the expert mechanical staff. Thank you so much! read more

Beware!! Extremely dishonest! I went here because it was the closest from the road I was on, and i had a flat tire. They were not helpful, and I was very upset. I am a female, and was alone. All I wanted was a plug. So I asked how much. The guy gave me a price, then tries to upsell me. He changed the price four times. I have a regular mechanic that I trust to do my work. After I told him that, he told me to get out, and they don't need my business. I had to call AAA to tow my car to my mechanic. They refused to fix it. They also lied, and told me I needed a rotation and new tires. Buyer beware! Total waste of time and money. Very rude, and lied. My mechanic said I ran over a nail, and my tires were fine. I have a new car, even I knew the tires were good. Worst day ever. Never again!!!!! They have pamphlets about God in there, hyprocrits!!!!!!!!!! read more