The old backdoor was, kind of, a joke, because it didn't really close and cold wind could come in…read moreeasily and one could clearly see that was extremely outdated. I contacted "American Thermal Window Products" and wanted to get this house project rolling before 2022 came. Unfortunately, due to labor and material shortages, I was informed the door installation would be at least a three-month wait. Hey, that wasn't the company's fault and I always received a good service and prompt responses from the office. Nick was assigned to get in touch with me for an estimate. Nick and everyone else in the office were very friendly. Nick explained everything about the estimate (free in-person estimate) and answered any questions we had. He emphasized that everyone involving with the installation process worked for the company. With that being said, there would be no third party contractors hired off the street! I understood the virtue of using the company employees. I have been part of the gig economy for some times. I wouldn't say the contractors wouldn't do a job, yet there could be a lack of accountability on their part of work certainly. In late February 2022, I received a voicemail from Linda and immediately called the office. She scheduled the installation date for me and provided an arrival window. The crew came in prepared within the window and was ready to work! The installation was rather quick. The cleaning was thorough. Everything was painless. The crew leader told us that adjustment could be made if there was a need. That door...let me tell ya...was a godsent. It helped conserve the heat. It did have an energy-star icon, for those who are into the energy-efficient appliances. It is also esthetically pleasing. Overall, I'm very satisfied. I'm going to inspect the windows for the rest of the house and to see if I can get "American Thermal Window Products" involved again.

Ordered new entry way doors from them because we had ordered metal screen doors from them years…read moreago, and we were pleased. The whole experience has been a nightmare. We ordered new doors for our house including a new front door. Following installation, the front door was snapping and popping when the sun hit it, and started to fade and paint was flecking off. We called to have it replaced because it was under warranty. They replaced it with a door that looked worse. You could see the unpainted inside window trim thru the windows. We went back and forth, requesting our money back, but we were not able to make any progress other than they would order a new door for us. This took months, many phone calls with service and general manager. Finally they said they had 2 doors for us, and that we could pick. It's not lost on us that if we picked between the 2 doors, that then they could come back to us and say, "you picked it". One of the doors had sand inside the windows-clumps of sand. The other one looked better, but it was obvious that it was the first door that we had returned, just painted. We were done! This company has gone down hill since we ordered from them back in 2020. Avoid them at all costs. They are sneaky and don't have good customer service. Nor do they have effective management.

Was a bit pricey for me, but Mr. Lynn made a great recommendation for a place to make a custom…read moreplate for my door so I can install it myself. Much appreciated, Mr. Lynn!

Mr Lynn came by our condo building in less than two hours to assess the situation with a damaged…read moreexterior garage door. We thought we would have to replace it - at more than $1500! But he offered a reasonable solution that our handman could handle and even provided the part for him to use. That's integrity!! I will definitely call him again if we have any door issues.

Dan is the best! I was first impressed by his ability to communicate with me about my project. It…read morewas a reflooring of one room and refinishing of the rest of my unit--without a move-out. Dan was ever patient and considerate. He is quite a perfectionist, as well, not taking shortcuts to get it done. My newly finished flooring looks beautiful. Pricing was consistent with other bids.

Costello home service did a great job today at repairing my back door bilateral side frame. they…read moreare professional and know exactly what is the problem when I called them. Dan and his partner came same day, got the job done efficiently. they also provided consultation on related issues and preventive measure. highly recommended!

Once again after going through a few contractors and businesses. Alex was the most responsive and…read morequick to help. I needed an exterior door replaced for my garage and my sliding patio door. I had purchased them and within a week Alex was there with his team to help me out. Within a few hours both doors were installed and in great working order. This is the second job Alex has done for my home and I will be reaching out again for future work. If you are looking for quality work at a great price then this is the business to go with.

I called Oleksander at Alex Star Service for a fence repair after heavy winds damaged my fence. He…read morewas at the house with an estimate in an hour and began work the same day immediately after procuring the supplies. He bettered two other estimates. The repairs included replacing a a broken cedar gate post with treated lumber and replacing two capping boards that had blown off. I would call him again.

We had our linen closet shelves built by Vitaly and he did a great job! He was very accommodating…read morewhen it came to design and getting us exactly what we were looking for. He also got the job done quickly!

Super respectful and kind. Great work! Executed with care. Very good communication. Caring about…read morethe work and how it was executed. Cares about the details. Job done right!

They are very efficient. One of the employees by the name of Sean came to fix our door and got the…read morejob done in seconds. He was very professional

Very professional and friendly. Asked for pictures and video of the door before coming and he…read moreexplained what the issue was and how he can fix it. Came after a couple of days and completed the repair. Will definitely use again in the future.

We were in the market for a new patio door because our dogs had done a number on our old wood door…read more We worked through 3 different quotes and ultimately decided on Thermalcraft. Barry understood our needs, the price was less than some of the other competitors but not so much that I worried about quality. From ordering the custom door to the date of install was only a couple of weeks. On the date of install, Nick arrived early and got right to work. The door was installed, looks great and Nick did a great job of cleaning up. I had a question about the door the next day and Barry came out and cleared up that question in minutes. We will definitely use thermalcraft in the future!

Our windows were replaced just as the weather was getting cold. From the initial meeting with Barry…read morefor the discussion and quote to the installation, the process could not have been better. The installation and clean up was second to none.

Brad came out to give me an estimate on replacing our front door. He took his time with me to…read moredesign the exact door I wanted and was able to show me how it would look on my house from both inside and outside. He was extremely patient with me while i tried to explain the look i was going for, and got it PERFECT! Could not have been an easier or more seamless process! I would HIGHLY recommend Next Wave! I can not wait for my new custom door to be installed!

Dave and his crew were amazing . He was quick to respond to every question I had . Kept me up to…read moredate on the arrival of our windows . . Quality of work was top notch ! Took my vision and created it . Will be recommending his company to anyone needing window service . Will also use him for any future window needs..

The quality and customer service of these guys is top notch. They go above and beyond and make the…read moreprocess so easy. The quality of the doors they replaced in our home is wonderful. They were incredibly patient to make sure we were happy the particular shade of brown we wanted and the door is beautiful. We had an accident with our sliding glass door (they also did the initial install) and we wanted to repair it in the most cost effective manner. I was overwhelmed and Ganya took the problem off of my hands and did all the leg work for me. She's a delight. We love these guys. We're 100% going to them when it comes time to replace our windows and siding.

been a repeat customer of UHS for 8 years now, incredible pricing and their lead carpenter Colin is…read morea master at his craft!