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American Thermal Window

3.7 (156 reviews)
Closed 9:00 am - 5:00 pm

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Services - American Thermal Window

New window installation

Window replacement services

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Reviews With Photos - American Thermal Window

Proof of the call placed to American Thermal to make the appointment
Sonya M.

I found American Thermal Windows via a Google search and decided to call them primarily because of the positive online reviews. My condo association is looking to have a new custom exterior door installed so I called to schedule an appointment with one of their salesman. I spoke to the receptionist for about five minutes on 3/24 & made an appointment for 11:30am Tuesday (3/29). The young lady I spoke with said the gentleman (named RJ) would arrive between 11-11:30am. The time came and went... no one ever called and RJ didn't show up. My cell phone call log and the building security cameras surrounding the entire property support this fact. I didn't even bothering calling American Thermal to complain either because I knew I wouldn't hire them regardless of the excuse they provided. If their employees can't even be trusted to keep an initial sales appointment then heaven only knows what might happen once they have our money. Luckily, I work from home so their employee not showing up for the appointment wasn't too much of an inconvenience. But if I'd had to take off from work to meet with him I would've been pissed. A business being careless with a (potential) customer's time isn't a good look. It pretty much tells me everything I need to know about the company's business practices. I'm glad we dogged that bullet. Beware! Update - Apparently ATW claims that my appointment was for April 5th... I took notes during the call detailing the company name, appointment date, time and name of the salesman I'd be meeting with. The receptionist definitely stated the appointment was for March 29th. I wouldn't have made an appointment for April 5th because I'll be at a conference next week. Perhaps the receptionist thought she said April 5th instead of March 29th? Who knows? Going forward perhaps AWI should consider immediately following up via text or email with customers to confirm appointment details like many other businesses do. That would help ensure that situations like this one don't occur again.

Door installed

Really happy w our door and installation. Let me say that it was not cheap, but it was in keeping w the few other bids we were able to get. It wasn't that sexy of a job, and no one was beating down our doors to get this job. But they showed up to bid, followed thru, hit their timeline and did a great job installing the door, trimming it out, putting our security deadbolt in and reattaching the alarm contacts. They did exactly what we requested. Cleaned up nicely. Very pleased w their work.

uneven hardware on storm doors.
Joe Public S.

Awful experience. Installed the wrong hardware that was originally ordered on the work order then made it seem like it was our fault. Zero accountability for their work, they then had to re-order the door slab and upon installation the door does not close flush to the frame, there is a draft coming through near the top of the door. Customer service is a joke, most of the people with the exception of one that I know of are extremely rude. I would not recommend ATWP, take your business elsewhere.

Before and after.
Debbie J.

I highly recommend American Thermal Windows. The crew was professional, friendly, and cleaned up every spec if debris. I'll have them back again to do window work.

One of the windows showing the exterior hole covered with debris
Ashley M.

UPDATED 11/21/19: After having my windows replaced by this company in November 2017, I discovered further leaking in February 2019. After multiple visits by the window company and reinstall of the product in July 2019, they washed their hands of the issue and wished me well (SEE REPLY ON PREVIOUS UPDATE). ATW was vehement that the issue was "pre-existing" and that their new product was only leaking because of an unknown issue with the balcony. After several months of trying to find a professional to come and assess the situation, a paving and concrete professional visited my home on 11/20/19 and discovered holes within the window frame that allowed water to seep in. I poured water onto the balcony and the water instantly poured into the hole. This is a massive oversight by the installation crew and the FOUR other representatives that visited my home earlier this year. It also proves without a shadow of a doubt that the new windows were, in fact, the issue. Photos that were submitted to ATW back in February 2019 show the holes and yet none of the individuals who returned noticed them. The paving professionals who visited yesterday took photos and sealed the holes with an expanding compound that blocks water from coming in. The paving company has also agreed to speak on their findings if necessary. The way that I have been treated by this company is outrageous. Belittling my claims and "wishing me well" even though the product and service I received were shoddy. Shame on American Thermal Windows.

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2 years ago

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Andrea T.

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1 year ago

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8 months ago

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2 years ago

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Andrea T.

Thank you Dave for the review and the continued support!

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1 year ago

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4 years ago

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4 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

Iver and crew has always offer topnotch service and quality for our church and house.

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Jessica D.

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4 years ago

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5 years ago

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2 years ago

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6 years ago

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2 years ago

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3 years ago

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4 years ago

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7 years ago

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4 years ago

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6 years ago

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4 years ago

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5 years ago

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6 years ago

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15 years ago

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5 years ago

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5 years ago

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10 years ago

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3 years ago

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8 years ago

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3 years ago

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7 years ago

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4 years ago

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6 years ago

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6 years ago

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Andrea T.

Thanks you for your feedback, enjoy the new door!

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6 years ago

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7 years ago

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4 years ago

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7 years ago

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Page 1 of 4

Ask the Community - American Thermal Window

Good afternoon! Do you do window screens by any chance? Looking forward to your answer,…

Hello Irina, Thanks for your inquiry. We are unable to provide new screens for products that we… 

Do you guys replace grasses in existing windows?

Hi Leonor, Please give our office a call to discuss your project in greater detail. We don't usually replace window glass, but we've made exceptions in the past, depending on the job's specifics. Best of luck with your renovation, no matter who you… 

View All 3 Questions

Review Highlights - American Thermal Window

Iver quickly came out to assess the situation and provided a very reasonable quote compared to others.

Mentioned in 19 reviews

Read more highlights

JC Lilly Windows and Doors

JC Lilly Windows and Doors

4.5
(132 reviews)

They were very responsive and when we understood that the work we needed was not the type that JC…read moreLilly covered, they referred us to several other companies that might be able to assist us with what we needed done. The referral was great to work with as well. This says a lot to me about how they run their business overall and I will definitely reach out to them in the future.

This company came out to do a job on my NEIGHBORS home, they left a mess I had nails all over my…read moredrive way and garbage was blowing all over our street from them, I picked most everything up, but just wanted to ask if they could run a magnet through my rocks ( yes we do occasionally drive on them) I reached out to Silva 4 times before I was contacted back. She was pleasant at first then called me back and told me her worker said he was told by the gentleman here that they did not have to worry about there mess he would take care of it, he didn't want them on his property... 1st off there was no man here ( no one was home at all...) 2nd one of the guys was already on the property picking up the big pieces of trash they let go. She said well he did run his magnet over your driveway, There's NO possible way he did with all the nails that were left and we also have 3 cameras that face our driveway 1 points straight down it one across it and the other the front and the only time it picked anyone up was when he was here picking up the big mess! She did tell me they would be here the next morning between 7-8 am I am still waiting for them but when I called her to ask if there was an eta she blew up on me, was Cussing me out and Hung up on me, Again this was all caught on camera, when I told her I am leaving a review. I have been NOTHING but nice and understanding of them... THIS IS NOT EVEN A COMPANY THAT WAS DOING ANY WORK FOR US BUT A NEIGHBOR!!

E V Windows & Doors Inc

E V Windows & Doors Inc

4.9
(94 reviews)

I could not be more happy with EV Windows and Doors. They installed beautiful new windows to…read morereplace 70 year old windows at my parents house. We learned that the old windows were not even windows by today's standards, they were just huge panes of glass that gave no insulation. He measured the windows so quickly (like 2 minutes) that I wondered if the windows world 3 actually fit (they did!). The price was extremely reasonable; we had intended to get three estimates but my mom and I both lined Kris so much we decided to go with him right away. I chose a day for installation when Kris was going to be out of town on vacation so he let me decide if we wait to wait until he got back or if we wanted him to send his right hand man Daniel. We went with Daniel who showed up right on time on a cold morning. I thought removing the old badly cracked panes of glass would be very difficult. I was right but they got the old ones out quickly and the new ones in so fast and they finished about 30 minutes before their estimate. They only removed one window at a time and our house never got cold on a 33 degree day This was one of the best customer experiences for a project I have ever had. I chose EV Windows after asking CharGBT to find me a great window company with very good reviews and I'm so glad I did. I do not have one negative thing to say. I most strongly recommend Kris and his team.

I am so happy with the E V Windows product and installation. Chris's crew replaced 40+yr window and…read morepatio doors. A job that I was thinking would be at least an all day install turned out to be 3 hrs! They did it effortlessly and the windows work and look beautiful. The price was right too!! E V Windows & Doors Inc. are true professionals. Thank you!

Siding & Windows Group

Siding & Windows Group

4.4
(45 reviews)

We had Siding and Windows Group come out among a batch of 4 other companies for a roof and siding…read morereplacement after last August's hail damage. Here's how they stood out: They had excellent communication. From Angelo's estimate all the way to passing inspection, they were on top of their game. The estimate had every combination of options listed with exactly what they were going to do and photos of the planned work. We were assigned a field supervisor (Justin, I believe?) who would come out on the same day to inspect any issues we brought up. Our contact with the office via Cindy and Anthony was also superb and always timely. The work was done swiftly and well. The roofers were done before I got back from work. Siding and gutters are more involved, but they did excellent there as well and Roman et al. were excellent to work with, took feedback very well (see communication above), and were very hard and efficient workers. All in all, we were done with our project long before other houses in the same subdivision who had all signed up with doorknocker companies, and they delivered a high level of quality. To be clear, their estimate was slightly higher (my gut says 10% higher, but it's been a while since I reviewed the proposals) than some other offers we received, but for the work that we were doing, level of customization, and communication, we wouldn't make a different choice. Absolutely a pleasure to work with. Thank you, Siding and Windows Group!

I can't say I was thrilled when we were in the middle of a bathroom renovation and already pouring…read moreway too much $ for our home and we discovered (thanks to a few rainy days) that we needed new french doors leading out to our backyard. I'm usually not one to spend time getting a bunch of quotes and just rely on Yelp reviews to make a purchasing decision, but this was pricey enough purchase that i figured I should do my due diligence.' Siding & Windows Group was one of the 4 companies I had come out for a quote. We ended up with them for a few reasons: - Their quote was competitive - They were able to spray paint the interior trim with our existing paint color - They were able to match the exterior trim as closely as possible to our windows outside - Anthony at Siding & Windows Group was very responsive We placed the order on August 22nd, which is my bday. I can't say new doors was what i wanted for my bday, but i guess this is being a homeowner in your 40s. The new doors weren't installed until November 6th and we just hoped for no big storms and got lucky. Anthony checked in a few times on when they'd be installed and pushed it back a few days due to other projects. The actual installation took about a day, which wasn't too bad. A week later they came to spray paint, which honestly seemed like a much bigger project than installing the doors. That took 2 days and went smoothly, although there was a little confusion about them not knowing what color to paint, etc. It turned out beautifully and while the doors look very similar to our old doors I like the look of these even better. The exterior finish isn't a perfect match, but i think a big part of that is our old paint on our windows as faded. One day we'll touch it all up, but for now we're looking forward to a break in paying for anything for the house. I learned there are a lot of companies in the area for new windows/doors, but we were satisfied with this one and would use them again.

Semko

Semko

4.7
(75 reviews)

I worked with Jay and Hal on getting 10 new windows and they were amazing throughout the whole…read moreprocess. They came out to measure everything we needed, quoted us on what we wanted and a few other optional windows as well since we were debating on doing everything at once. After selecting the quote for the windows we wanted to get done, a down payment was made and the windows were ordered. They came in a few weeks later and two of their team members came out to install them in the morning. Everything was done quickly and professionally with care. After the install, I had a question about one of the windows since it looked like there was a small crack at the top corner and they sent someone out to look at it right away. It turned out it was just some glue residue that was attached on the inside of the window that made it look like a crack and was easly scraped off with a razor blade. I definitley recommend using Semko as they provided a very reliable service and also beat out many other window companies with their competitive pricing.

If you're considering Semko for windows, I strongly recommend looking elsewhere. My experience has…read morebeen frustrating and costly. Here's why: Warranty Issues: Semko does not handle their own warranty work. Instead, they pass you off to a third-party, which adds complexity and delays. Poor Installation Quality: When I recently had siding installed, the contractor was shocked at the poor quality of Semko's original window installation--missing foam around windows and minimal caulking. Product Problems: I've had two leaking picture windows. Defects happen, and I understand that. A reputable company would acknowledge this and honor their "lifetime" warranty. Semko did not. They denied any responsibility and insisted the problem couldn't be their product. Customer Support: Rather than standing behind their product, Semko leaves you chasing other potential issues, only to discover the real problem is their windows and installation. Yes, Semko may save you a few dollars upfront, but peace of mind matters. I wish I had spent more with a company that truly stands behind its products and reimburses for damages caused by their failures.

Jacobs 1 Construction

Jacobs 1 Construction

4.8
(38 reviews)

High quality, great design and aesthetic recommendation, courteous customer service, all at a very…read morecompetitive price. It took us a year to make all of our decisions about the scope and details of our project and Jacob patiently, expertly discussed every decision-point with us, over time, via text, phone and several stops out to our house.. His teams replaced our roof and gutters and upgraded the facade of the front of our house. All team members were timely and friendly through the process and Jacob followed up to ensure every detail was top notch. The beautiful results are the talk of the neighborhood. Highly recommend!

Our experience with Jacob and his team was 10/10! From the initial consultation, to providing a…read morequote, answering questions, install day, and follow-up, he was responsive, and a perfectionist. We had two condo units in our building update windows as well as two back hallway windows, and Jacob provided a highly competitive quote. He was kind and patient when we waited for other unit owners in the building to decide, and did not push us to move quicker or make a decision when we were not yet ready. Ordering windows took a few weeks and teams on install day moved swiftly and kept the area clean after! I also want to note that we live on the 3rd floor of a condo building and many contractors said they could not install and/or needed additional materials, external infrastructure and costs to do the project, but Jacob made it seamless with bringing windows up the stairs, and doing an internal install, which incurred no extra install costs. This was also great as it did not impact our neighbors and kept the project contained and clean. Jacob really cares about being transparent and has earned our trust, and I would 100% recommend him and his team to anyone looking to install new windows in their home. Overall, we really highly recommend Jacobs 1 Construction! I cannot say enough great things about the quality of their work, competitive pricing, and their dedication to their customers.

All Star Products

All Star Products

4.8
(20 reviews)

Max and his team are #1!! We were in the market to replace our old windows and saw Max's reviews…read moreand we were impressed. When I called to speak to Max he was very genuine and upfront with all the information he provided and honestly he had the best prices in the North Shore. As a Realtor in Northbrook it is always great to have access to a company / CEO who cares about his clients. Max delivered exceptional service and great pricing. His installation was flawless and the people who did the job were very respectful. They wore masks and cleaned up very nicely. I highly recommend Max and all Star for your homes window and sliding glass door replacements. I even got to shoot some Billiards with Max wow. Besides being a great window businessman he is also a great pool player. A+ Thanks Sam Rosengarten Coldwell Banker Northbrook / Home owner

In fall 2024, I hired All Star to replace 6 older windows on the southwest facing side of my house,…read morewhich had been impossible to maintain at a consistent temperature. My experience working with All Star was great from start to finish and exactly what you would hope for in a contractor. Dave responded quickly to evaluate the project, he was attentive to my concerns and what I needed, and he presented me with a range of quality and price options. Based on my research and competing quotes, the cost for my chosen option was reasonable. I wanted better windows and I knew they would take a while longer to manufacture. Unfortunately, we were up against a deadline with winter coming and weren't able to sneak the job in before the weather turned consistently bad. It was definitely worth waiting for though. On the day of installation, the crew arrived on time, were very professional, and they did a fantastic job. I would definitely hire All Star again for another project based on price, quality, and service. (This next piece will not be of interest to everyone, but if you are a single female homeowner, I think you know what I'm talking about when I say that a genuinely respectful contractor who listens and doesn't just flex, lecture you, and then try to hard sell you something you don't want is a gem. Dave never asked where the man of the house was either, so thank you for that. Amazing that I have to be grateful for being respected but that's where we are. Thank you, Dave.)

American Thermal Window - windowsinstallation - Updated July 2026

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