staff vibes are hit or miss. the inside of the store is also pretty small, though cute. the 'purple drink' (lavender ube) matcha didn't taste like ube, more like milk. based on my reaction, one visit, i believe i was given whole milk instead of the oat milk i requested. but if you're getting a matcha water, there's little room to mess up - and they do constantly make matcha bulk fresh in batches so that is a plus. keep in mind parking rates for the westfield century city parking garage (no validation). read more

Cha Cha Matcha - "purple drink" lavender ube matcha - Coffee & Tea Near Me - Century City, California

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A very nice but small to-go shop. The staff was friendly and worked hard. The hojicha cloud was good but definitely could use more hojicha to milk ratio. My friend enjoyed her kyoto cold brew. Some outdoor seating and dog friendly! read more

Cha Cha Matcha - Menu March 2026 - Coffee & Tea Near Me - Century City, California

5 stars for Cha Cha Matcha. Tried the strawberry and pistachio matcha lattes -- both were really good. Smooth, solid matcha flavor. Only downside is no no-sugar option, but the staff was super nice and even added foam to my drink after I had already paid. Will be back next time I'm around shopping. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

Very cutesy and friendly store. Cha cha matcha has been my first matcha cafe staple since nyc. Somehow I feel like the matcha got smaller? Is it shrinkflation lol overall, good tasting matcha but I wish I could adjust the level of agave. There are some seats outside the shop but you can practically just bring it and walk around the shops in century city. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

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Super cute and yummy! Definitely recommend the ube matcha! It's sweet and not too grassy read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

I love the vibes and the matcha! I am a matcha SNOB. I hate to say it but I have been drinking it for a decade and I usually like it to be really strong. I ordered an unsweetened matcha latte with only 100g of milk instead of the 120-130 I think? With less milk it was perfect for me! I was grateful they modified it! (I forgot a pic) My friend got the ube matcha and this was the first matcha she ever liked in her life, now she is obsessed! I agree with other reviews that say the service was mid. Not the friendliest people but nice enough to walk in, ask questions, order, and get out. You never know what people are going through. read more

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Ambiance: it's a matcha drink store located on the ground level of the century city Westfield mall, disorganized ordering and pickup lines inside, and trashes on the countertop Service: rude and unfriendly, when I originally received a drink only about two thirds of a cup instead of a full cup, unlike other people drinks ordered here. I was wondering why and asked, then the cashier told me they just ran out of the draft drink so mine wasn't full. It's so ridiculous, instead of acknowledging your customers, they just try to fool them, such an inconsistent quantity and quality. After I pointed it out, the cashier didn't even feel sorry at all just said I have to wait, of course, if they care this wouldn't happen at the first place. Drink: specialized in matcha drinks, they ran out of strawberries so I had to order something else DRAFT NITRO MATCHA LATTE - ** nitro infused matcha, vanilla bean, agave, coconut milk oat milk, watery taste, and insane amount of ice Price: poor quality, not worth $8 cost per drink, don't waste your time and money here read more

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Always passed this place in century city and decided to finally give it a try, especially because it's so aesthetically appealing. I got a hot matcha latte with oat milk and my sister got a chai matcha with almond milk. When my sister's drink was ready and she tried it, she was so confused because she couldn't taste any chai whatsoever. She then asked the barista who acknowledged she misread the order slip and apologized. My matcha was honestly very bland. I had to add a little bit of the simple syrup to balance out the flavor. Neither one of us really loved our drinks all that much. If this was just a regular cafe of brunch spot that served matcha drinks, it would be fine, but this is a matcha spot - meaning, the matcha should be next level IMO, and unfortunately, it was not that great. Perhaps an off day. Total cost for both drinks was $14. Also, the place was a mess, as beautiful as the design is, it was so dirty in there. They are trash on the floor and counters. They need to have the staff clean it up every few hours because it takes away from the experience and their high end prices. read more

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Cute spot, had it twice if you love matcha go but i think its overpriced. The lady eho was working was sweet tho read more

Cha Cha Matcha - lutside - Coffee & Tea Near Me - Century City, California

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We were in and out here cause we got our order super fast. We got the iced strawberry Matcha for $8. The prices are very good here. Literally the most expensive thing on Monday is $8. They make the Matcha fresh and they also have merch upfront. A lot of quality ingredients are used and it's a vibe with the music. read more

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I enjoy Cha Cha matcha a lot! The matcha does feel more watery than creamy but I don't mind. Prices are average. Though what draws me to Cha Cha matcha the most is the aesthetic. Every location is so cute and I love the fresh and pink concept. Service is quick and good as well! There is some casual seating outside with tiny connected tables. Perfect place to read a book (during the weekdays). read more

Cha Cha Matcha - Matcha Latte - Coffee & Tea Near Me - Century City, California

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Came for the matcha but went on a side quest for their hojicha and am so happy I did. It's perfectly nutty and sweet. I'm sure they do matcha well but I don't know if I could pass on this drink if I go in again read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

I think this Cha Cha location might be new? Never seen it before here at Century City. My mom and I came by on a weekday evening and we were the only ones there so drinks came fast. The lady working behind the counter was friendly and polite. Matcha latte (hot) w/ almond milk and honey 2/5, just ok this honestly didn't do it for me. I think there wasn't enough matcha : milk ratio going on as it tasted more milky than anything Matcha Chai (hot) w/ almond milk 4.5/5, omg this will be my only order from here going forward. It's a Chai primarily w hints of matcha. While I would prefer more matcha flavoring, this was well done. read more

Cha Cha Matcha - Matcha latte, Matcha Chai - Coffee & Tea Near Me - Century City, California

I ordered the coconut cloud matcha and my friend ordered the cloud matcha. It was definitely bland and we had to poor more syrup into it. They were quick to make it since there was no line. It's located inside a mall and it was pretty slow that day. Inside there is no seating and it's just a grab and go type of vibe. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

The matcha quality was amazing! The shade of green told us everything and as we predicted, the matchas were perfect! Loved the fluffy almond croissant and the vibes inside were cute and cozy! My sister and I had been wanting to check this spot out for the longest and it delivered! read more

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I got a regular vanilla latte; They were out of this other one that was on the menu so I couldn't try it. They didn't have many options of things to eat. The service was friendly. They gave me a good suggestion of where to go for a pastry. The ambiance was very cute with green and pink. There were places to sit outside of the cafe in the mall since it wasn't too busy the day I went. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

Love, love, love their matcha. I ordered matcha latte whole milk and a little classic syrup. The service is amazing! Always very friendly professional, and make an amazing Matcha. They have a nice ambiance! read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

I ordered the Cha-Cha Cloud (matcha with sea salt foam) and it was honestly one of the worst drinks I've ever had. I didn't even finish 25% of it, it was that bad. Ended up just throwing it away. It didn't taste like matcha at all. Like not even a little. For a place that literally brands itself around matcha, that's insane. I was so disappointed because I'd seen it all over Instagram and was excited to try it. The drink was $9 before tax, almost $10 for what tasted like watered-down nothing. Kind of feels like a scam to charge that much and not even deliver the one thing you're supposed to be known for. Honestly feel like I should've asked for a refund. Their branding is cute, but that's all it is, just hype. read more

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THIS STORE IS FRAUDULANT. CHECK YOUR BANK STATEMENTS. I came here on Thursday, April 30, 2026. I had originally purchased their pistachio cloud matcha & a tin of their matcha powder. The matcha powder came out to be $82.00. After some time thinking about it, I walked back in to return it, and they allowed me to return the matcha powder. They told me that since the charge is still 'pending', it was still going to show up as $99.00, but once everything has done being processed, it would show as the drink I bought. My bank statements have all been done processing and the charge was still $99.00. I have tried calling this store -- even talked to security to transfer me -- and no response on their end. I have filed a dispute claim with my bank and will never be coming back to this store. Also, if 99-82=17, why was the drink I purchased $17?? All I bought was a pistachio matcha and the matcha powder (that I tried to return). read more

Recently on a matcha kick since trying Blank Street Coffee's matcha in London (5/5 stars). Was at Westfield for lunch and when looking up coffee/matcha places on my phone I saw Cha Cha Matcha and decided to stop by. Aesthetically I give it a 5 out of 5 stars. So cute, beautiful colors and really looks chic and inviting! There was no music playing when we entered (today around 12pm) and as the only customers, it made the shop eerily quiet. Two employees were there when we entered- one behind the prep station and the other behind the register. Neither made eye contact with us when we walked in. Approached the register and the girl, looking down at her computer, asked what we wanted in a bored tone. Asked a question on sweetness and in explaining the answer, I felt she was giving a bit of attitude, almost like I asked a question I should know the answer to. Placed our order (only one drink for me) and went around the corner to wait for the drink. Watched the other girl make the drink and give it to me - no conversation, no smile, and only eye contact when I asked her a question. The drink was just ok (3/5), tasted bland and didn't feel like enough matcha. The branding and ambiance, however, were amazing, absolutely IG-worthy! But, the service and entire customer experience was so lackluster that I won't come back. There is so much competition these days with specialty drink shops, it's the ones with excellent drinks AND service that stand the test of time. I highly suggest some customer service training to the staff. Or at least caffeine before they start their shift to get them some energy! read more

Cha Cha Matcha - Iced vanilla matcha - Coffee & Tea Near Me - Century City, California

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The draft matcha latte is the best thing on this menu! I like the strawberry one, but I prefer the draft matcha latte. Also, this place is super small but the ambiance is really cool. I honestly would have given it a higher rating but the second time I went here, the person taking our order was SO over it. The sighing and her tone was enough to make me not order, so I didn't. I get that menu items run out, but I don't get the attitude. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

I have known of cha cha matcha for years and always wanted to try it but didn't get a chance until today. Unfortunately, it was a complete waste of $17 for two drinks. Drinks 1/5 Got a matcha latte and added honey and decided to try their cha cha cloud with no sweetener. Both lacked the matcha flavor.. after mixing the drink, the color was so light and all I could taste was milk. We threw it out after a few sips. The cha cha cloud's foam wasn't sweet or salty as advertised. They were such disappointments despite the pretty aesthetics. Service 2.5/5 The person at the cashier was nice and welcoming but the barista didn't have a smile on her face and looks agitated. I was trying to snap a photo of the drink as she was dusting some matcha on my drink and she said "I don't be in the picture" which I understand and respect but there's a way to say it. Price Price is average for two drinks these days ($17) but were absolutely not worth it. Overall Would not go to them again. There are too many options at century city mall to pick over this place and I really wish I had before I wasted my money, time, and energy. read more

Cha Cha Matcha - Cha cha cloud - Coffee & Tea Near Me - Century City, California

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Loveeeee chacha matcha at century city! I always bring my friends from NorCal just to try it and it's one of my absolute favorites! I always get the "Purple drink" which is Lavender, Ube, and their calming blend and milk. I also ask to add matcha to it so it becomes a lavender ube matcha. The service is always so quick and the staff are really sweet. I had isabelle, mic, and desia help me, my bf, and 4 of our friends out that day! the sweetest girls everrr Parking: paid parking but can get your ticket validated! Store/area: On the smaller side, cute decor, cool air inside Drink: "Purple drink" 10/10 Service: quick, helpful, friendly Experience: 10/10 read more

Cha Cha Matcha - "Purple drink" w/ matcha and strawberry matcha! - Coffee & Tea Near Me - Century City, California

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Maybe I went on an off day, because I've had a good experience at the Abbot Kinney location. Some customers gave off a very unsettling vibe. One of them seemed annoyed that my dad and I were ready to order before she was. I asked if I could see the menu alongside her and she just slid it to me without looking at me or saying a word. And upon needing to use the restroom, the lady coming out of it fully closed the door even though I was standing right in front of her. It's hard to think it wasn't racial. So I don't think I'd come back here. read more

I really liked this place because they have a purple drink that tastes like cereal milk. Idk and idc about the matcha u there's other amazing, cheaper matcha places. Come here to drink purple. Color scheme is also super cute. The baristas were really nice I think. read more

Cha Cha Matcha - purple drink - Coffee & Tea Near Me - Century City, California

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I see all the mixed reviews but I loved this place! I've been wanting to try them and I saw they had one at century city mall when I was there. I got the strawberry matcha and wow it was good! The strawberry tasted so fresh to me and the matcha was great too. The ambiance of the store was so cute as well! I will be back! read more

The shop itself was cute, and we had been looking forward to visiting Cha Cha Matcha for a while -- it just happened to be the Century City one today. The interior was lovely, which made us even more excited walking in. Unfortunately, the experience quickly changed once we got inside. All three employees seemed visibly unhappy to be working there. One person took our order, but the process took quite a while because he kept needing to double-check things with the other two staff members. After placing the order, I noticed the person whisking the matcha was using a very worn-out whisk -- frayed and completely out of shape. It was also an electric whisk. When he finished, he placed it upside down, dripping matcha everywhere. I couldn't help but think that if another customer ordered matcha next, the same whisk would be used again without proper cleaning, which felt very unhygienic. It became even more concerning when the staff member preparing drinks kept touching and scratching her face with bare hands while handling milk and ice -- no gloves, no visible sanitation steps. At that point, it completely killed our matcha craving. We left feeling disappointed and honestly uncomfortable about the cleanliness and overall professionalism. It's hard not to think that people from Japan, where matcha preparation carries so much care and respect, would feel quite offended seeing it handled this way. Sadly, we won't be returning. read more

Cha Cha Matcha - Oh, and look at all the dust - Coffee & Tea Near Me - Century City, California

this place has two of my favorite things, pink & matcha. it's so pink & earthy. i loved it so much. i am a huge matcha lover and was super excited to try this place out. it's my first time here btw. i got myself the strawberry matcha with oat milk. the baristas makes your matcha drink in front of you & it was really fun watching the barista whisk the matcha. my matcha looked really good however it lacked sweetness. i really like sweetness with my matcha and was expecting it with the raspberry but it wasn't really sweet. in my opinion, the matcha tasted leafy, if that makes sense. lol in my photo you can kinda see it looks like a green juice instead of matcha. lol. i did have high expectations for this place since their name does have matcha in it but was a bit disappointed. i don't think I'd come back here again for matcha. the service was quick and the baristas were nice. read more

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I am a huge matcha geek - and I came here because a friend recommended "Cha Cha Matcha" - she specified after that this was not the place she meant, rather a different location. I have never tasted anything so bland not even a plain rice crisp could compare?? I am NOT exaggerating unfortunately: there was not only no matcha flavor, even the milk and agave sweetener was lacking. Maybe it was an off day but I would not test that chance for a whooping $9 that I paid for the matcha (which I had to throw away after 2 sips) with tip because someone forbid that I expect a matcha with taste to it. I was not expecting a 10/10, like the matcha stores that focus wholly on matcha, albeit this store seems to do the same yet completely failed but.. rest in peace. read more

Cha Cha Matcha - moments before disaster tbh... - Coffee & Tea Near Me - Century City, California

I stopped in here while strolling through Century City mall. The interior is super cute with a pink and green theme, and the staff was friendly and helpful, explaining where matcha comes from and what exactly it is. I ordered the matcha chai, and the barista told me it was good with some sweetness. It was cool to see them whisk the matcha right at the counter. The presentation of the drink was nice, but unfortunately I didn't like the taste. It wasn't sweet and just tasted bitter. My boyfriend ordered the iced matcha latte, and he said his was also bitter. I wanted to like this place, but sadly they missed the mark for me. read more

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I wanted to love this place so much since it's in Westfield Century City mall and is a convenient option any time I drop by the mall. They even have macadamia milk, which I love! I even tried this place out twice to see if things changed after the first disappointment. No such luck. The people there are friendly and the decor is beautiful. But when it comes to the actual drinks themselves, I actually can't believe how terrible they are. The drinks are truly awful. I tried a matcha the first time I went about 6 months ago, and it didn't even taste like matcha to me. Just weird, sweet liquid. The second time I went, I decided to try the new matcha chai. My goodness, I didn't think a drink could be that gross. It was just sweet and strange-tasting. I tried to convince myself to like it and tried to take multiple sips. But eventually, I couldn't lie to myself any longer. I actually had to throw it away, it was so bad. $9 down the drain. I won't be coming here again, sadly. read more

I love ChaCha Matcha and this location popped into my perview right on time! We'd been at the mall for a while and I was feeling sluggish so my group and I stopped here and it was perfect! It was my aunt's first time trying Matcha so they gave her a sample and she really enjoyed it. I had the chai matcha hot and everyone else had a regular iced matcha. Besides great drinks, the place itself is super cute although there's no seating. read more

I love green tea and had never tried matcha before so I decided to try the strawberry matcha. Matcha I learned is very strong and earthy. It tasted like green tea that had been steeping for a long time. So I was not a fan but I don't think it's because their matcha isn't good it's just that I am not a matcha girly I guess. Very cute decor tho and friendly service! My friend who loves matcha enjoyed their drink. read more

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Cute place and friendly service! But their iced matcha latte sucked lol - it just tasted like milk so I had to add syrup and eventually I worked up enough courage to ask for more matcha, but it still wasnt strong enough still. I was surprised when the cashier recommended the matcha latte over the nitro draft matcha. Some other drinks were more green than mine, so maybe I ordered wrong. read more

Cha Cha Matcha - Coffee & Tea Near Me - Century City, California

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I was there yesterday and the staff they had was so much fun. I wanted to specifically write a review for them. They were helpful and made the experience that much more special. The location and decor is great. It is so different from everything around it. What I had was delicious as well. I've been here before and enjoyed what I had but like I said, the staff made this time so much more fun. read more

Cha Cha Matcha - Blue Drink - Coffee & Tea Near Me - Century City, California

I don't get the hype at all. I had their Foodie Week Cara Cara Matcha Tonic with donut. The donut was tasty but the drink was a pass for me. I don't know what I was expecting but it was a carbonated watered down bubbly. Especially for how pricey the drinks are full price, I would have expected something more tasty instead of experimental. Could be an acquired taste that I personally have not acquired. read more

The drinks took forever to be made and it was horrible. The matcha color wasn't really giving the dark color like it's suppose to do. There's no flavor at all to any drinks, but the strawberry matcha! read more

I have no idea what's wrong with the customer service but she was definitely upset with the world. I just wanted a a matcha drink and she was hella whispering and I had asked "pardon?" She raised her voice with the ugliest face and asked "WHAT MILK DO U WANT?" Is this what you guys call customer service. Will never come back and will be telling everyone I know not to come at this location read more

I started going to this location since it's opened up and have seen a heavy decline in how this store is being run. I normally go later in the day, when I'm done with school and my friend is off from work as a treat. I'm always treated as if I'm an annoyance for coming in and am never greeted. I don't think I've seen any of the workers look like they're even content with their jobs. They are sitting on boxes on the ground on their phones, standing with their personal belongings on them before they are supposed to close, and barely do their assigned tasks. I've had my drink be overfilled and spilled by an employee and I had to clean off the cup myself. I've multiple times ordered matcha with no ice, and they still added ice. And the last time I ordered a draft matcha, it barely had any matcha in it and tasted like sweetened milk. That's IF they're willing to even serve you draft matcha because somehow they're "always out" even though I've never encountered this at any other location. Not to mention every drink having a massive gap between the drink and lid. I used to go to the Cha Cha in WeHo and I loved it. Everyone was so kind, I remember someone even offering to fill my draft matcha because I was there for so long and visiting from out of town (before moving to LA). I honestly will not be coming back to Cha Cha in Century City with the service I've been receiving lately. These are expensive drinks, they are a luxury and treated as such for me. With a draft matcha running about $9 for what would be equivalent to a grande at Starbucks, it should be made properly and served with at least decent service. read more

Cha Cha Matcha was so so pretty inside and outside. I love the mixture of pink and green all throughout the store. I got the iced strawberry matcha drink and I tried the matcha by itself before mixing and safe to say, not the best tasting or just my preference of matcha. However, once I mixed it all - it was good! Definitely on the milder side of matcha :) read more

Cha Cha Matcha - Iced Strawberry Matcha - Coffee & Tea Near Me - Century City, California

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