We had a truly disappointing experience here and left feeling frustrated and misled. On our way back from Toronto to Buffalo, we stopped by this place because it looked clean and modern. Although there was a strong smell upon entering, we didn't mind -- we love Indian food and enjoy street food, so the restaurant's name really appealed to us. We were looking forward to a quick and flavorful meal before catching our flight.
Between this restaurant and Lazeez (just two doors down), my 8-year-old daughter chose this one because she wanted to try the avocado masala sandwich. Before ordering, we specifically asked whether the sandwich was spicy, as she absolutely cannot tolerate any spice. The person at the counter assured us multiple times that it was not spicy at all -- in fact, he even said it was sweet. We asked again to confirm, especially since the item was listed under the "Hot and Spicy" category on the menu board.
Unfortunately, the sandwich turned out to be very spicy -- even for my husband and me, and we come from a culture known for eating spicy food. Our daughter couldn't eat it at all and ended up in tears, hungry and upset, and we didn't have time to get anything else. When we returned the sandwich and explained, the staff member insisted it wasn't spicy by his standard, completely ignoring the fact that we had made it clear our daughter couldn't handle any spice.
To make things worse, my lamb chops -- which were promised in 5-10 minutes -- didn't arrive even after 40 minutes. My son's butter chicken finally came after 30 minutes, but it was too late for him to eat much since we were running out of time. When I asked for a refund for the lamb chops, I was told they were already being packed. We took them to go, but they tasted like plastic and were inedible.
We truly enjoyed our 7-day trip to Niagara Falls and Toronto -- this was the only negative experience we had during our entire vacation. I would not recommend this restaurant, but if you do decide to go, please be cautious. Do not rely on the person at the counter (a young-looking man -- I'm not sure if he was the owner or just a staff member, but he was the only one there) for accurate information about the food or wait times. Otherwise, you may end up feeling just as misled. His attitude wasn't rude or angry, but he was not honest -- and that's what made the experience especially disappointing. read more