Horrible customer service!! Called 3 times to place a to-go order and after waiting a couple minutes they ended the call. I should've have stopped after the first time because the lady answering the phone had a bad attitude. read more

Decent for cheap fast tex-mex food. The place is on the dirty side and the patrons are on the ghetto side!

Please Clean this place top to bottom, Keep it clean and get some quality management and staff. Do it for the food! I'm on my last second chance here. So dirty! read more

My experience here was lackluster. The food was mediocre as well as the service. Wish I would've tried the margaritas.

The food and staff err just alright compared to the other Chachos location closer to the Galleria, which I would prefer and recommend over this location.The staff seemed a little annoyed at having to deal with us and the menus and tables we sat at were very greasy and dirty. The food came out fairly quickly though and it filled me up. read more

I am so disgusted with Chacho's. I thought they had changed and upgraded, but after last night NO!!!!! My daughter and I went around 9pm, it wasn't very crowed and the service was horrible. My daughter ordered 2 breakfast tacos, the eggs weren't done. I ordered a steak burrito and bite a staple. I was so upset because I had just bite a piece of uncooked meat. The manager gave us our money back, but I felt violated. The cooks don't care about their job, or the quality of food being served. I can't help but to think the staple was placed in my food on purpose because staples have no place in a kitchen or food pre area. read more

Unless you are drunk or going for a drink only its a no go for me I've given it several tries but result in the same outcome

Took a while to order with only two people in front of me. Food was mediocre and almost tasteless. I had the chicken combo plate. Definitely not a go to place, although if you're high, drunk, or both, this is the place for you. Extremely large portions. read more

One star because they serve frozen Jack and Coke. That's about it. I really want to give Chachos more than one star because they have decent quesadillas, but the lack of customer service and degrading quality of foods over my past few visits aren't worthy. If I were reviewing this location a year ago, I would probably give them three stars, but recently the food is not good - even for the price. On my most recent visit I chose the drive thru. We got home only to find that the chips for our shrimp nachos weren't even edible; they were more like cardboard. We called the restaurant to ask if we could take them back to trade them for a new batch. They were a bit reluctant as the manager told us - "All sales are final." - but after some explaining that we could not eat what we paid for, he said to bring them back in and he would see what he could do. We considered ourselves lucky that we would be able to get a fresh batch. When we showed up to the restaurant, the manager opened a new bag of chips and explained that different chips are used for the nachos than for the regular chips & salsa. Okaaay...so what? They taste like cardboard. Substituting salsa-grade chips obviously wasn't happening, so he said he would give us a chicken quesadilla as a trade off. Not what we wanted, but whatever. We just wanted to eat! What he didn't tell us is that he was going to give us a smaller than normal portion. We essentially paid for $8 shrimp nachos and received a $4 chicken quesadilla. AND - I had to drive there twice for it. AND - the manager was so proud of the way that he treated my brother-in-law that he had to get the security officer to notify him when his food was ready. (Spineless, AND no customer service? What class!) I like to give credit where credit is due. This place has a very urban crowd (Can I be honest? It's plain ghetto!) and I have seen the kind of people they deal with especially late at night. I get that. But when I have done nothing for you to treat me with attitude, that's when I'll no longer support your business. Sorry Chachos. Even though the food is cheap, the quality is inconsistent. I think I'll be clipping Taco Cabana coupons as a better alternative from now on. read more

Sooooooo disgusting my mom and I went to Chacho's last night and we got a chicken platter and my mom felt something in her mouth and it was a freaking nail!!!! It was so disgusting, I would not recommend anyone to go to that place. The place is so gross and it feels sticky ughh never again! read more

I've only been to the Westheimer location previous to this visit, and used to always enjoy going for breakfast/brunch. But I came for to-go at this location prior to a girl's night out. I did notice that the serving station was a little unorganized. Numbers were displayed all over the screen before they were ready so many of my friends would be confused as to why their number was called. I ordered the half order of spinach and mushroom quesadilla and was so happy that I did. My girlfriends got the full size and they were the size of pizzas! My quesadilla was very yummy. There was just the right amount of cheese that allowed my teeth to sink into the tortilla. My friend did mention, however, that they charge more for the half size at this location than on Westheimer. I don't know if this is true or not, but it is a good thing to keep in mind. Sadly, I am most likely not going to be visiting this location again, but I know it's not the end of the road of Chacho's for me because I do crave their nachos or barbacoa from time to time. read more

I have been here several times. Some things I can overlook, but tonight I experienced what should NEVER happen. I got up to use the restroom and returned to my table to find my food had been thrown out. When I asked to speak to the manager, the person that came to the counter acted as if he could care less. Guess what? I won't be back. The floors are dirty, the tables wobble and the place smells funky. read more

I went today for lunch and the food was not good. I got the nacho/salad special with fajita meat. The meat was salty and the cheese was not got. It was like they threw it together! read more

There aren't too many late night options in the area, so when we were hungry we decided to go through the drive thru. The food itself isn't horrible for a late night option. But someone backed into us in the drive-thru lane and no one from the restaurant even asked if we were okay even though it happened right in front of the drive-thru window. Also my boyfriend ended up getting very sick, the next day in the form of apparent food poisoning. They also serve beignets instead of sopapillas, which I find just strange? Needless to say, probably won't be coming back anytime soon. read more

Their margaritas are awesome! Also the food is good and good value for your buck! They do give a lot of food so if you're ordering for yourself make sure you get the personal entry unless you wanna feed a family of 4 lol read more

love the sausage egg and cheese breakfast tacos...with the habanero sauce it's so delicious...don't come that much anymore but when I do come I'm always happy with my food... read more

The margaritas are always a hit, not the tastiest but they are strong. The drive through I is always a bad experience.. today it was slow and people who had ordered after me were served first and I ended up waiting nearly an hour in the drive through for 4nachos and a quesadilla. The employees do not, and I can not stress this enough, the employees do not care about customer service. read more

If cleanliness is next to godliness this place is hell. Used the bathroom before we left and was one of the dirtiest bathrooms I've ever seen. We didn't stick around do to the gross factor so I can't say how the food or service is. read more

Average Mexican food! It's great when you have been drinking. The serving sizes are pretty large! I order quesadillas and split them with a friend! Their margaritas will lay you on the floor, they must mix them with Everclear because they are incredibly strong!!! read more

Came here after Texans game. Walked right out. Restaurant was very dirty. Restrooms were in horrible condition. Wouldn't recommend

Slowest place ever. I kept getting passed from one car to another. If you all are really gonna close one lane, close the whole god damned lanes you morons. Mexican food, more like plastic with condiment here and there. Super racially based, if you get what I mean. I will never come here again, I would rather get Taco Bell, and that says a lot considering Taco Bell is disgusting. read more

Good food, quick service, cheap prices, awesome Margaritas! Fresh made tortillas, superb Barbacoa (I'm picky on Barbacoa)..On my personal favorite list now for quick serv Tex~Mex dining in H-Town. read more

This is the goto place for a reasonable priced frozen 1800 margarita + plate of fajitas. Plenty of parking. LCDs spread around so you can catch the game. The clientele is a mix of office workers with Margaritas on their minds and folks from the HOOD. Peace! read more

2.5-3 stars. Good eats for cheap. Chachos is by no means fancy, but it serves it's purpose if you're looking for margaritas, chips, and good dipping sauces. In fact, there's a sauce bar where you can have your way with as many different sauces as you'd like. You can also eat all the chips you want. The biggest pitfall is the lack of cleanliness. The woman's restroom is disgusting and the floors in the dining areas are pretty stick and gross. There's just something about dirty restrooms and dirty floors that kinda kills my appetite as I start thinking about what lurks in the kitchen. If you can get past that, it's overall an o.k. eatery and great place to get a bit tipsy for cheap. read more

Update 8/20/16: I have been a loyal customer for 2 years and I have to say that my most recent visit via drive thru at the 610 and Bufflo Speedway location was horrendous. I ordered two large chips and salsa. I asked for the creamy cilantro sauce instead of the red salsa. When she said $11.85 I was concerned. When I asked for a receipt, I discovered she had charged me $3.49 each for two 16 oz salsa. I was under the impression the salsa was free. When I told her I wasn't about to spend $7 on salsa she took my food bag and gave me a partial refund then tried to hand the chips to me without salsa. Uhm, no thanks. I wanted a full refund which I got but she slammed the glass door in my face after handing me the money. It takes just one bad experience to ruin it all. Despite my love affair with Chachos, I won't be going back. Ever. Rude and ghetto employees can make or break your company. I'll miss my weekly morning visits for tacos and weekend evening trips for nachos. ------------------------------------------- The long lines inside and in the drive thru are worth waiting through. Their loaded steak nachos and steak taco for lunch or dinner are so good. The steak has great flavor. I highly recommend adding cilantro and their special creamy cilantro sauce to anything you buy. They don't skimp on cheese, guacamole, or sour cream. In the mood for breakfast? It's served all day. Their potato and egg is out of the world. I usually add some bacon end its mouth watering. If you order breakfast taco's in the drive thru before 10 am, you get a discount. Their tea is terrible though. However, if you're looking for a good buzz, try their frozen margarita's! They're really good! The service is slow and some times the workers are a bit rude. The food is just too good to pass up though. read more

Hesitated about going in, as I craved authentic Mexican, but worried about the hole in the wall appearance. Chachos had huge portions, great nachos and huge, potent margaritas. Quiet enough for my family on a Sunday night. read more

Only reason I give this place 2 stars is because I like their food. Great portions and huge breakfast tacos. But the service is horrible at the bar. I went last Thur for drinks only with a friend and we sat and waited at the bar for 15 min and the bartender never acknowledged us or even looked our way. When she finally passed by us (twice) she again didn't acknowledge us so we left. Will never go back for drinks. I'll just stick to drive thru tacos like I have in the past... read more

I was soo disappointed...This place was SOOOO Dirty. The girls Restrooms were a Filthy Mess which made me loose my appetite. The staff was scrambling & unprepared and it was dinner time.. It was if they didn't prep after their Lunch rush.. They didn't get our food right and by this time we just wanted to leave. read more

Went here for the first time after work because I had heard good reviews on it. I had spent a good amount of time looking at the menu online to see exactly what I wanted before going thru the drive thru. I was excited to get the bean and cheese big burrito.. but they told me they had ran out of beans. My feelings were hurt... I feel like a restaurant like this shouldn't ever really run out of beans since it's 24/7 and a good majority of their menu items come with beans...and the girl didn't tell me until after they had swiped my card...I guess I'll just have to call before hand and ask if they have beans.. read more

This place is so DIRTY!!! Every where I try to sit has dirty seats or tables woth food on it. The food is the only reason I came but how can I eat when everything smells like bleach. read more

OMG it's super dirty in here! 9:18 a.m. And there is a huge gnat covered pile of dinner plates from last night and old dirty rags just sitting in the walk way. Gnats all over the food bar. The tray my food was served on has sticky film from a previously spilt drink! Never stopping here again. read more

Chacho's - The nasty tray my food was served on complete with someone's cigarette ashes! - Tex-Mex Near Me - Houston, Texas

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First time here. Won't be the last. Food was delicious. Frozen drinks for my wife and mother were awesome. Great location if you're staying down in the Medical Center & NRG Park area. Night we were there, it seemed as though there was staff shortage working the dining room area. I noticed food sitting on tables well after customers had left. Sauce station was difficult to understand. Some labels didn't match what was there or was confusing as to which was which. read more

Good nachos. But they rob you with the sizes and prices of their "serious margaritas". The small is super super small. It might as well be 2 shots! Can't expect much from the customer service. The food definitely redeems this place. Oh, and the crowd is ratchet af. Do not go late at night if you're afraid of the ratchets. read more

After waiting 15 minutes in the drive thru with no one ahead of me for an order of nachos someone comes to the window and says "they didn't get your ticket so they are about to start on your food." So you got my payment, saw me sitting here for 15 minutes but, nobody has made my nachos.......I haven't been here in 3 yrs and I doubt I'll be back. I waited a total of 25 minutes while the nachos were good and a massive amount I've never known a restaurant serving Mexican cuisine to be stingy with salsa. I got 2 containers with my order, both filled only half way up to the equivalent of ONE tablespoon. read more

This Chachos sucks! If you want descent food and anything that remotely resembles customer service, go to the one on Westheimer. That's where I'm going next time. This location gets my order wrong every time. This time they gave me nachos with no queso. How am I supposed to eat nachos without queso? That's like trying to eat chicken nuggets without the sauce. The whole point of nachos is queso. I called the manager asking for my money back. Did he even apologize once or offer to make it right? No. I'm so done with these guys forever. read more

Chacho's - No queso added! WT...? - Tex-Mex Near Me - Houston, Texas

I ate here during spring break and the service was really good but their food is a bit more price than other chachos locations. Their food was still awesome, specially their super gigantic monster nachos, that thing will feed 6 people. Is still a pretty good place to go eat at. their bar did look pretty cool, and their Jack and Coke margaritas are jet fuel, lol. so i guess you'll get drunk faster. read more

Wow! What a hidden gem! Skip the big chain across the highway and try Chacho's! Such friendly service, excellent margaritas, the biggest nachos I've ever seen and a relaxed, family friendly environment. Will definitely be back! read more

Chacho's - Tex-Mex Near Me - Houston, Texas

I had not heard many pleasant things about a fast food restaurant that serves both cuasi-Mexican food with chicken wings. I wanted to try for myself, and everything was a complete disappointment. Just by looking at the cheese / sauce / mix, you can tell, it is mostly oil. The tables were dirty, and it smelled like chlorox all around. I can't say I'll come back and urge others to think twice before doing so. read more

This is a horrible place, service is ultra slow, the place is dirty, the flavor of the food is terrible, they take the auto service way too far, to the point that if u want a lime and there's any in the main bar the staff will give u the container so u can put the limes in the main bar!!!! read more

This is NOT the place to be at all. We went during a really busy time, the Rodeo was here, so we stopped thinking it would be a fun experience. NOPE! Floors were sticky, lines were long, food was gross and drinks were just average. The people that come here are usually extremely loud, so if you are on a date, this is NOT the place for you. It is 24 hours, so this is the ONLY reason I give it two stars, lol! read more