I had an appointment here at Stone Wood Dental on Tuesday, June 4th with dentist, Kelly. When I…read morearrived to my appointment, I was approximately two minutes late. I arrived at 11:02 AM when I got there, she said give me one second. We are very strict about being late because I was a little late to my last appointment and she went to the back to see if it was OK that I was two minutes late to my already paid for and already scheduled appointment. She came back out and said that she would not be seeing me for my appointment for being two minutes late, and not only that but they were going to be taking me off of my dentist schedule and putting me on a completely new schedule with a different dentist that I had already stated I did not want to see also not to mention me and dentist Kelly already have a very extensive dental plan going on. She said that Megan would be in touch but three days later there is no contact from megan. I never even scheduled this appointment On June 4th, my appointment was supposed to be in two weeks, but they called me on June 3rd and said they have an opening the next morning if I could come and fill the spot for them. I told them yes that I would be there. I also had already paid over $200 for This appointment and then they treat me this way for being 2 MINUTES LATE. I have been going to this dentist for over a decade nearly 15 years and to be treated this way over being two minutes late is completely unorthodox and very Outrageous I cannot believe I am being treated this way. My feelings are very hurt. The tooth that I was supposed to be getting worked on has been giving me trouble for months and I even Complained that it was hurting So for them to treat me this way after even after saying that I have had tooth pain is completely Ridiculous not to mention that The treatment I was supposed to be getting done would take about two hours So they booked me to be there for two hours and because I was two minutes late they canceled the whole appointment canceled my whole dental plan and tried to get me to a new dentist knowing that I have dental pain going on right now. so what did y'all do for the next two hours? Just sit there and stare at the wall. This whole experience has just been an absolute joke and I will never be coming back to this dentist After being a loyal customer for 15 years. I do not recommend this dentist to Anyone unless you're willing to break the law and run through red lights and dodge in and out of traffic so that you are not two minutes Late to an appointment. And definitely do not pre-pay for any appointments unless you want your money stolen last minute. Dr. Steve Childress needs to examine his staff and make sure everything is being done properly because never in my 15 years of being a customer here has this ever been a problem. I am severely disappointed with this whole experience, and I hope to be compensated in full for this awful awful Experience do not come to this dentist unless you want your time to be played with and your money to be played with. This has been a complete joke and a waste of my time. Once again this was with dentist Kelly and her administrator also named Kelly. So if you do end up going here steer clear from them. But like I said I DO NOT RECOMMEND. I would give 0 stars if I could.

Most of the people in the office were great! Then there was Claudia... Well Claudia wasn't great at…read moreall. Maybe Claudia had a bad day idk but her bad attitude and poor customer service was very aggressive and made the whole visit bad. BOOO CLAUDIA!!!

I have my teeth cleaned there every 6 months…read more Very friendly staff and excellent service.

It was a terrible experience! The dentist told me that I…read moreneeded a crown because I had decay behind a veneer covering an old chip on #7. Dentist has her assistants do all the real work. They are inexperienced in my experience. Which ended in a painful visit both the temporary and the permanent tooth. With little to no regard for my comfort. Even after I asked for only the dentist to do the work, she still tried to pawn it off on the "assistant ". All about the money though! Expected me to promptly pay after two terrible visits. 3 counting when I had to go back in just to get extra glue of the temp out of my gum. Which hurt like hell having the dentist pull floss though sore gum. Terrible! Not going back.

I had an ongoing issue with dental implants from a different provider! I came here with hopeful…read moreexpectations of having the issue resolved! To my delight the implants were removed and replaced properly giving me the ability to chew and feel comfortable about my teeth! The Dr. identified a couple of other issues and scheduled time for restoration. The office staff are knowledgeable and pleasant . In fact every one in the office makes me feel like a valuable customer! Outstanding in every aspect!

Avoid this place at all costs!!!! They are sweet & nice until something goes wrong. They placed a…read morecrown on one of my back lower teeth that was improperly designed. This caused shifting of my front teeth. Tried to tell me it was my fault in about 5 different ways. He actually told me teeth move all the time. Really???? WHAT???? I have never had a dentist that was a bold face liar trying to cover up the damage he did. He even told me when he placed it in that the crown was sitting too high. Not only was it too high, it was too big. I was having another issue with it as well from the time he placed it in. These concerns were dismissed. He struggled to get it in. Its really sad when you put trust in people like this and they take no accountability. Now that the damage is done he wanted to send me to orthodontist to pay more money. I can see why their overall rating on here is a 2. These people need a lawsuit. Im going to get a second opinion and go from there. I am taking myself and my family elsewhere where people actually care. As I said it's all cookies & cupcakes until something goes wrong. I would mention his name but I don't believe in smearing somebody's name but if my second opinion on what he did by a trusted dentist proves he was in the wrong, I most definitely will seek legal advice. Such a sad situation. I would give a zero rating. Please don't put your trust in these people. Because at the end of the day...its your fault!!!!

From front office to back with the hygienist, great customer care and teeth so clean you could…read moreice-skate on them. Dr. Jake is upbeat, thorough honest and friendly. L

I can not thank Dr Jacob and all his staff enough, They always explain everything to you, and I…read morehave never left this dentist office with any bad experiences. If I could rate 10 stars I would.

Botched Implants twice causing lasting damage! First implant…read morecaused infection leading to the reduced hearing capacity on my right ear. Second larger implant crowded out the teeth in front of the implant site resulting in speech difficulty. Dr. Lassetter denied any wrong doing and mentioned her former partner was on the Texas Dental Board implying that I'll have no recourse. She mislead me to think there was something wrong with me other than the peri-implantitis that she said I did not have. I spent a lot of my own money to get MRI, CT scan, and the removal of the implant by an oral surgeon. She told me there was nothing she could do for me, yet did not refer me to any specialist/oral surgeon. After two years of pain and suffering, I had to find the oral surgeon on my own to remove the implant. After the removal, the pain from the inflammation of the implant site is gone, but there is lasting damage to the right side of my mouth/face.

I went to Dr. Nick Cobbs looking for a second opinion; he explained that yes I needed a dental…read moreimplant (but he explained it better and it made more sense) and the cost to me with him was over $400 less than at another dentist who advertises heavily in our area. That said, he did good quality work. And has a very nice office, will all the latest equipment. His dental assistant was also top notch and really knew her stuff. This dentist was excellent with anesthesia -- t was truly painless -- and had a really positive attitude, very friendly and "can do". I really appreciated it. Glad I made the change to "Heart of Texas Smiles".

I would not go to the dentist. DR Hines is a fraud. They take you for your money. When you get…read moreimpressions they do a bad job. They do a bad job when you go in to clean your implants. You are supposed to change them when you go to get them clean. Please be careful of them.

These people are the best in dental care! Everyone is kind, helpful, and work with you on…read morepayments. Dr Miller, Taylor, Mandy and Samantha are very knowledgeable in their skills! Everything is explained, they give you the care you need without making you feel rushed through the process! They are not in my dental network, but I won't go anywhere else for dental needs!

A very impressive dental office. The Dentists and staff are very friendly and professional. This…read morewas a great experience, especially for a person like me who is petrified of dentists!

This is the best dental office I have experienced! Every staff member is very kind, patient, and…read morecaring. I am glad I chose Dr. SmiLee !

-Quality of workmanship - not good/poor. -Rushed and not…read morepatient when working with clients. -Doctor loses his temper with his assistant. -Office is beautiful. Would NOT recommend.