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    Waco Family Dentistry

    5.0 (2 reviews)
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    5 months ago

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    10 years ago

    Fantastic experience, would definitely recommend to anyone looking for a dentist in the Waco area.

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    Essential Endodontics

    Essential Endodontics

    2.3(3 reviews)
    0.9 mi

    This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

    I agree with Peyton C. There seems to be either deceptive billing or incompetence with this…read morepractice. I took my elderly father to Essential Endodontics in Waco as we were told they were in network with our insurance. On the day of his procedure, they provided an estimate showing they were in network with his insurance. He paid his portion based on them being in network. A month after his procedure, we received a bill for much more than the estimate provided. Upon contacting the office, they said on the day of the procedure they were NOT in network. After pushing them to explain why an in network estimate was provided if they were not in network, they said they didn't know. They then agreed to stick with the estimate except for $65.00 double charge. After going back & forth, just to be done with the hassle, I mailed a check for that amount with the top portion of the bill & wrote the account number on the check to ensure proper credit. 5 weeks later the check has not cleared & I've received another bill. The procedure was performed well, but the incorrect estimate & billing issues/hassles make this a practice to avoid.

    Acre Wood Dental - Waco - Well lit waiting area at Acre Wood Dental - Waco

    Acre Wood Dental - Waco

    3.1(25 reviews)
    8.1 mi

    I had an ongoing issue with dental implants from a different provider! I came here with hopeful…read moreexpectations of having the issue resolved! To my delight the implants were removed and replaced properly giving me the ability to chew and feel comfortable about my teeth! The Dr. identified a couple of other issues and scheduled time for restoration. The office staff are knowledgeable and pleasant . In fact every one in the office makes me feel like a valuable customer! Outstanding in every aspect!

    Avoid this place at all costs!!!! They are sweet & nice until something goes wrong. They placed a…read morecrown on one of my back lower teeth that was improperly designed. This caused shifting of my front teeth. Tried to tell me it was my fault in about 5 different ways. He actually told me teeth move all the time. Really???? WHAT???? I have never had a dentist that was a bold face liar trying to cover up the damage he did. He even told me when he placed it in that the crown was sitting too high. Not only was it too high, it was too big. I was having another issue with it as well from the time he placed it in. These concerns were dismissed. He struggled to get it in. Its really sad when you put trust in people like this and they take no accountability. Now that the damage is done he wanted to send me to orthodontist to pay more money. I can see why their overall rating on here is a 2. These people need a lawsuit. Im going to get a second opinion and go from there. I am taking myself and my family elsewhere where people actually care. As I said it's all cookies & cupcakes until something goes wrong. I would mention his name but I don't believe in smearing somebody's name but if my second opinion on what he did by a trusted dentist proves he was in the wrong, I most definitely will seek legal advice. Such a sad situation. I would give a zero rating. Please don't put your trust in these people. Because at the end of the day...its your fault!!!!

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    Exterior view Acre Wood Dental - Waco

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    Reception area at Acre Wood Dental - Waco

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    Exterior view Acre Wood Dental - Waco office building

    Waco Family Dentistry - cosmeticdentists - Updated September 2026

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