great service for my aging bike, and they advised me what repairs i will need in the future. my…read morebike runs like a dream now!

Looking back in hindsight, a blown tube can be fixed in less than an hour (being generous here…read morebecause realistically it's more like 30 mins) The reviews here are more of an echo chamber of friends and acquaintances, but there are a few reviews that can show you what it's like to visit ocean cyclery when the owner is having a bad day.

You know how when you find a super reliable person in a service field (barber, mechanic, etc.), you…read morejust stick with them? That's Nolan. He's knowledgeable and reliable and honest, and after trying a few mobile bike mechanics in the area I have no reason to call anyone else.

This company and especially NOLAN is amazing!! My two teenage boys are brutal on their bikes, and…read moreit seems like something is always going wrong. I don't know how to fix bikes. I work full time. I don't have the time or capacity to take the bikes to a bike shop. So THANK GOD for Nolan and Atlas!! Mobile bike repair is a genius concept! It's so easy to make an appointment, and Nolan is so polite and friendly and professional. I cannot recommend this company enough. And, to top it all, the prices are reasonable!

There isn't a superlative in my lexicon that can adequately describe how incredible my experience…read morewith Warm Planet Bikes has been. I first reached out to Warm Planet Bikes back in December after realizing my wife and I had a bit of buyer's remorse on our practically brand-new Tern GSD R14 -- it had only 11 miles on the odometer. We decided we really wanted a front-loaded cargo bike instead. Even though Warm Planet doesn't take trade-ins, Kash (the owner) went above and beyond, offering guidance on how to sell the GSD privately and even performing a full tune-up and diagnostic checklist for my buyer. That level of support, especially when there was no immediate sale in it for him, speaks volumes. Then I became the most indecisive, high-maintenance customer imaginable. From December through February, I changed my mind more times than I care to admit. I started out set on a standard Larry vs Harry eBullitt, but then realized our 60-lb Golden Retriever might not be able to comfortably lie down in the front box. That sent me down the rabbit hole. I bounced back and forth between the Yuba Supercargo, the eBullitt X, and the Urban Arrow Family Cargo. At one point I literally laid masking tape on my living room floor to map out the various bucket dimensions to see which one would best fit our dog. Through all of it, Kash was patient, thoughtful, and genuinely helpful. Not once did he pressure me. Not once did he seem annoyed. He just kept offering insight, answering questions, and helping me think through what would truly work best for our family. Kash is truly a diamond in the rough. His kindness and integrity are rare. And Ted, his mechanic, deserves major credit as well. Ted made sure the GSD was in A+ shape for its new owner, and the eBullitt X I finally took home was pristinely assembled. The shifting was buttery smooth, everything dialed, everything perfect. It rode exactly the way a dream cargo bike should. If you want a shop that treats you like a human being instead of a transaction, Warm Planet Bikes is it. I can't recommend them highly enough.

My damaged e-bike battery port was repaired by Warm Planet Bikes…read more They were able to contact the manufacturer to get part information, obtain the part from a 3rd party, and repair my EVELO battery. I would highly recommend this dealer and repair shop. They were a pleasure to deal with, very competent, and saved me several hundred dollars by not having to purchase a new battery.

WOW!!! I recently had my 30 year old Specialized Hard Rock MTB brought in for a tune up. Mike, the…read moreowner was extremely friendly, professional, knowledgeable and helpful. His customer service skills were exceptional as he was responsive to all of my questions and inquiries. In addition, Mike was very honest and upfront. Since I didn't have transportation to bring my bike to TSC, MIke offered and picked up my bike from my place. He performed a full tune-up, completely disassembling all of the components, cleaning, lubing, the whole nine yards. He also explained everything he was doing, and pointed out things that needed to be looked at and things that will likely need attention in the future. At first I thought I needed to switch out components but Mike was able to repair them. He was patient and thorough yet super efficient and fast. Very affordable prices! Amazing! Mike is brilliant. He knows his stuff incredibly well, and will take care of your bike as if its his own. After his service, my bike now runs far better than it did even when it was new. He also gave me a ton of useful advice, hints and tips, and was just a joy to meet. I even started riding with Mike! If you get the chance to have Mike work on your bikes - take it, you won't be disappointed!

Throughout the decades, I've always purchased my bikes from Valencia Cyclery. Just made a few new…read morepurchases and the staff made sure I was completely satisfied with my new purchase. The staff were very knowledgeable and informative on the bikes I looked at and what would be best for my riding needs. Valencia Cyclery is the best!

Had the pleasure of talking with Joe in the bike store. He was patient and friendly with me as I…read moretook several bikes out on test rides, answered all my questions, and made several adjustments to height and angle of the bike seat. He even advised me on some nearby places I could donate my old bike (Bike Kitchen, Salvation Army). Only 4 stars because the repair shop two doors down was a bit curt with me. I brought my old bike in for repair and was immediately told I should just get a new bike, and I felt like I had to pry a bit to understand why. Fortunately I was able to step outside and call my cyclist friend who confirmed that what they were saying made sense, but my initial conversation made me feel like I was being upsold.

Everything was wonderful about my experience at The New Wheel. I came to the shop a few times to…read moretest ride different bikes. And everyone who helped me - Rohan, Cristhian, Drew, Logan - was incredibly helpful and kind. My bike pick-up was stellar as well. Logan really made my new bike day an event to remember. He was attentive, very patient, and super knowledgeable in helping me feel more confident about my new ebike. And post-sales, when I reached out for phone mount recommendations, they were super helpful as well. It's a lovely team who cares about the customers' experience. I'm so excited to ride around with my Gazelle. Thanks, team, for helping me find my perfect ebike!

The team at the New Wheel is amazing! Everyone is so kind and knowledgeable. Special shoutout to…read morethe service team who goes the extra mile to be helpful and flexible when things happen. I can't recommend them highly enough!

My road bike has been sitting in the garage for more than 2 years, so I went to Paul to get routine…read moremaintenance. I took my bike in on Saturday, and it was ready to pickup the following Thursday. If you experience any difficulties with riding your bike after the tune-up, Paul provides follow-up services free of charge. Paul is a cool, laid back individual. The conversation I had with him was very pleasant. I am no bike guru, so I had several questions concerning my bike for Paul. He was very knowledgeable about his work, and was able to elaborate on the working parts of my bike to me. He charges $88 for routine maintenance, and only accepts cash.

Treated very rudely. After I asked about the flat tire after my tune up and repair, which I told…read morePaul the bike had just sat in the garage maybe 3 weeks he got frustrated and said he has no idea why it's flat and maybe a car ran over the tire and that's why. um ok... it seemed like it needed more than just air by the look of things. I said I could text a picture. He was offended. Um ok. Just trying to figure out what happened here and what I need now. Personally I found Paul very condescending and rude. His communication is weak and he's very defensive. He needs a customer service rep asap.

Tony was great, it was like whiplash going from another shop that swore I couldn't find anything…read morecheaper than $4,000 for an ebike for very basic use to actually finding it down the street with Bay Cycles. Happy with him explaining everything and helping us find what we needed.

This has always been an overpriced shop for service but I went in today to get an estimate for a…read morebicycle that had a few screws or bolts missing, the seat needed adjusting, needed lubrication and the shifting checked. Nothing major and the mechanic said I should buy a new bike. The bike is a $700 bike. Needs probably less than $50 in missing parts. I'm going somewhere else.