I exchanged something and they put funds on a gift card. This was no big deal bc I was just…read moreswapping lampshade sizes so happy to just grab what I need and swap out. After standing in line to do the exchange, locating the shade and standing in line again to check out, I wasn't able to use the gift card without a manager keying it in. This seems rather archaic but... whatever. So we paged the manager, waited some more, she keyed it in and it showed $0. The cashier said "that's not possible, I did the exchange myself just a few mins ago?" The manager then proceeds to say it takes 5 mins for funds to load. I point out on the receipt that it was 18 mins ago (lots of waiting in line) and now it "takes 30 mins for gift cards to load". I couldn't stand around another 12 mins hoping it would load as I had already left my family waiting in the car for an eternity. So now I have to go back and do this whole thing again just bc their system is flawed. It's a ridiculous waste of time

My husband and I returned to At Home to purchase some Christmas decorations. They have a wide…read morevariety to choose from. They have many indoor and outdoor Christmas decorations. We picked out a pre lit Christmas tree, two containers of shatter proof ornaments, and a star for our tree. When going through the checkout there were several people working. We waited for the next available cashier. It was a really short wait probably less than five minutes. The cashier was friendly. We paid and we're on our way. We set up our Christmas tree after our Thanksgiving Dinner. My husband removed the tree from the box piece by piece. He spread out the tree limbs so that it would look more full. Once all of the ornaments and the star were put on the tree it looked really good. I recommend going there to check out the holiday decorations as there is a wide variety of items to choose from.

Great store. Excellent variety of furniture at a wide range of price points. The staff were easy to…read morework with and great with communication about options, delivery, etc. Next time we need outdoor furniture, this will be our first stop. If you're looking, Backyard and Patio Store should be on your shortlist.

Although I had originally purchased a fairly complete outdoor set of side tables, fire pit table,…read moretwo chair rockers and a love seat rocker we haven't returned since those days. The one item we did realize while in there, their price point was up there, but I didn't have much to compare to. Now some 7ish yrs on, it was time to replace the cushions. Our suite sits outside under a pergola, fully exposed to all the elements. They had been cleaned by the wonderful Ms Suzie, but they are grotty, green pollen stained, a little hole here and there. I started my search last spring, bogged down by C19 availability, difficult communications.. etc. One of my chairs had a bent rocker arm and leg, don't know how that happened. But, here is where paying for quality pays off. Winston Patio were great and actually replaced the arm for nothing... in fact they ended up sending me several arms, just in case. Anyway, I eventually reached back out to Backyard, formerly Outside In Style, to check on availability of cushions. Surprisingly, Jamie our original sales rep replied quickly and we began getting this together. 8 Cushions and $2700 later, we ordered them. On July 29th. They arrived yesterday and got the call. During this time I had reached out to Jamie to check status and she always replied promptly and on point. The location is convenient for us, just off of 71, well marked. Massive show room with all kinds of stuff. The gentlemen who helped us load the cushions was extremely nice and helpful and even helped me troubleshoot the bent leg and fix. I would imagine you could find less expensive stuff at the big box stores, however, I would find it hard to believe the furniture would still be in as good nick as our Winston's have faired over the past 7yrs. We picked up covers this time around, which I would imagine will keep the cushions like new much longer. Job done Backyard... we will be back, for some reason Suzie wants me to buy an outdoor grill... oh boy.

We bought a gas fireplace system from this business about 3 years ago. Almost every winter I need…read moreto call them to help me remember how to start gas fireplace using their box set up. Every time I call them they so graciously provide the service we need over the phone. After 3 years, today, they were so pleasant helping me understand how I can light the gas pilot. And the woman helping me today was one of the owners! Over the hill in amazing service & pleasant individuals to interact with.

I wouldn't buy matches at this place. Rude staff. I would over pay at a different place instead of…read moreusing this staff. Born and raised in Austin. We don't need these kind of businesses that don't value good customer service! Mike

If you are looking for high quality affordable furniture, and amazing customer service- this is…read moreyour store! I randomly walked in here about a week ago or so and met the amazing Christine (Chris) Keeler! She was SO patient with me, listened and understood everything I was looking for, and knew the perfect pieces to show me. We spent over a week trying to find the perfect sectional that fit all my needs, while still being in budget, and fitting my layout. Chris found me 3 perfect options and I had an extremely tough time choosing. She is extremely knowledgeable with everything in the showroom and very responsive with all of the (millions) of questions I had to pester her with My entire experience from start to finish was nothing short of amazing. Chris Wilson helped me with my transaction and was so nice and friendly/ patient as well. I love the friendly pressure free environment of this store and I will recommend Mega Furniture to all of my friends and family. If you are looking to purchase furniture or mattresses of any kind, make sure you come in to ask for Chris Keeler. I will be back soon to add more pieces to my space - THANK YOU Mega Furniture fam!

3.5 My husband and I were looking for a small chair to buy for one of the rooms in our home. We…read morestopped by Mega Furniture to check out their selection of furniture. The parking lot is large. We found a spot easily. Upon entering we were greeted by a friendly salesman that let us know if we had any questions to let him know. Beyond the official greeting we didn't really see the salesman. The store was big, bright, and clean. We went around and browsed at the furniture. We didn't find what we were looking for but they do have a variety of things to look at.

A wonderful gem of a store I'm so glad we visited. Found our coffee table here. Yelena was a joy to…read morework with and very helpful. She not only helped me find exactly what I wanted, she created a list of items I loved but want to purchase in the near future. A great experience with great people and beautiful furnishings. Highly recommend.

Beautifully unique furniture, high quality materials. One piece we ordered had a bit of damage upon…read morearrival and FH replaced it immediately. Discounts are available for trade, but retail customers can get a volume discount. The showroom is a fantastic place to visit and get ideas. We worked with a designer and couldn't be more pleased with the outcome.

I went to Ashley Furniture in South Park Meadows looking for a sofa. While there I inquired about a…read morenew mattress and adjustable bed frame. I tried several mattresses and was shown an adjustable bed frame. the frame I was shown not only was adjustable, but had a massage function and other features. I decided not to purchase those items at that time. the salesperson then told me if I purchased the mattress he would give the bed frame at no charge. I agreed. When the adjustable frame was delivered, it had no massage function or the other extra features I had been shown. I feel I was mislead. Unfortunately as an elderly person, i do believe I was taken advantage of. Bottom line, Just be aware before you make a purchase in the mattress area. Ask a lot of questions. By the way, I also purchased a sofa--so far so good. Another thing that bothered me about dealing with Ashley Furniture, I wanted to pay "cash", but I was told I had to open an account--go figure!

It's wild to think that you go in and buy a modular sectional and the sales team is like oh maybe…read morestart with this and you can always decide to add pieces as your life changes " well honor the price " we decided to go back and add 2 pieces and it's just as much as the ENTIRE 5 piece set. This is ridiculous I paid cash and was promised they would honor the price. These are some shady people just simply do not waste your hard earned money being price gouged on a mid product that won't last. I can promise you that I myself will never return. Please don't let them fool you.

even if you aren't looking for furniture or accent pieces, you need to stop by this store at least…read moreonce. I'm not prolific at reviews, but this store has everything from outrageous to traditional to funky/retro. seems like every time I stop by just to browse (after lunch at top notch next door) I end up finding something to add to my home. I bought two pieces of art (wall hangings) that are truly one of a kind finds. but all of that aside, I find the staff over the top knowledgeable and TRUELY helpful. Ricky the "rock star" helped me today. I was skittish on buying two large pictures for fear they wouldn't fit in my car. with his help and some cardboard, I was able and excited to get my purchase home. I appreciate that the whole staff here are the best ever as far as assistance. if I am able to upload pictures of my purchase, you'll understand why I like shopping this place.

I discovered Austin's Furniture Depot after my visit to Upscale Cheapskate. This local furniture…read morestore has a Keep Austin Weird vibe. In fact, all their Austin signs and Keep Austin Weird signs were a draw to venture into the store. Austin's Furniture depot is located on Burnet Road and offers a unique mix of new furniture, statement pieces, and items from local artists. This is not your typical furniture store. Surprisingly, the Austin signs are quite affordable. I asked Shawn one of the store managers, what do folks do with all these signs. He responded by saying the put them in their homes and businesses. One of the eye-catching items in the addition to the signage, are the abstract and unusual artwork covered in shiny glass. I love abstract anything, therefore, I was very intrigued. They also had some individuals featured in the pictures with bold and colorful features. Shawn was friendly, knowledgeable, and very pleasant. He asked what I was looking for and took time to point out some potential selections. It was an overall very engaging and pleasant visit. Will definitely drop in again...

I've been coming to this world market for years for things and I just LOVE it. They have the best…read moreteas and wines/alcohol beverages, and you find such fun things here, eg I love their candles and my friends got some really cute dresses here. I also got my favorite terracotta colored Panama hat from here -- it actually wasn't available at this location but was on clearance and they had an option to ship to this location/pick up for no extra charge so that's what I did and had no issues! And because this world market is inside a big outdoor shopping center (sunset valley village), there is always plenty of parking. Wish they had a bigger clothing/accessories section, but that's really my only critique -- otherwise I love this world market!

This store never let's me down when i need a specialty item! I've been craving a pistachio…read morecrossiant since I've come back from italy. Found something similar online at this store. Ran to over and got 2 containers of the reasonably priced pastries. They weren't crossiants so it didn't satisfy my craving but they are nice little pastries for what they are. They were easy to find in the store because its VERY clean and organized. Its also never been overly busy when ive been in. Grateful to have those store so close by for my more niche needs.

Four Hands Home is one of those places that consistently delivers when you're looking for something…read morebeyond the ordinary. The selection is impressive--modern, unique, and thoughtfully curated without feeling overwhelming. What really stands out is the team. The staff is knowledgeable, approachable, and genuinely helpful without being pushy, which makes the entire experience feel elevated and easy. I've found pieces here that not only look great but actually hold up over time--solid, well-made furniture that feels worth the investment. It's the kind of place where you can walk in just browsing and leave with something you didn't even know you needed. If you're in Austin and want distinctive, high-quality pieces that last, this is absolutely a spot to check out.

Four Hands Outlet is right next door to my gym. I have passed by this furniture store a thousands…read moretimes and never ventured in. At least a couple of times throughout the year this furniture store has a tent sale. I may glance into the tent if the furniture is clear visible. In full transparency, I did not know what the durability or longevity of furniture would be purchased at outlet. For clothing at an outlet, the hem could be off, button missing or another small imperfection. One would expect furniture to be durable and long lasting. Four Hands Outlet carries medium grade furniture. It appears to be foundational type furniture. There were a number of tables, chairs and sofa to peruse in the store. I will likely pop by when the tent is fully stocked. It is important to note that Four Hands Outlet has earned a number of Yelp awards. The sales representative shared her knowledge of what was going to be included in the sale, although her knowledge was limited. The furniture ranges from low to medium price range.

I have a mattress I've always been in love with, but it's 10 years old and, and in the past 9ish…read moremonths, I've notice it's sagging. I really didn't want to have to buy a new mattress, especially right now, but here we are. The mattress I have (a Beautyrest Recharge Worldclass) is no longer made, and I was finding conflicting information in forums on what people recommended. I saw reviews about Robert here, and was hoping he could help me. He knew exactly what mattress I was talking about, and said that would help him find a similar mattress for me. I knew the firmness I wanted based on what I had bought combined with buying a plush mattress for my guest room that everyone raves about, but I can't sleep 1 night in there without feeling like I'm sinking. He had me try about 8 mattresses. The 8th one felt Exactly like my old mattress before it started sagging. It was just this feeling. I went back to a couple of the others (which were more expensive) to make sure. Robert was so amazing the whole time. Calm and just explaining the differences. I ended up choosing a mattress that Factory Mattress itself makes. It's called the Milton. It's similar to a Serta, I think. I had it delivered yesterday (they took my other mattress), and I slept so well! I wasn't expecting to on the first night. I always wake up in the middle of the night, but this was one of the best nights in many months. Thank you, Robert!

Bought my mattress 8 years ago from Robert, and when i returned to shop for a replacement (due to…read moresagging), he suggested i go through the warranty process. After that was completed, I returned to purchase a new mattress but Robert was not available and another salesman assisted me. I was happy to complete the warranty process (which was fairly simple), I now find myself wishing i knew more about the refund process than i was told. First, the refund was a credit with the store, not an actual refund of cash. Second, although the refund could be used on any brand mattress FM sells, the warranty on the NEW mattress has the same expiration date as the OLD mattress. That is, the 10-year warranty on my new mattress will expire in two years. Third, i was told if I'm not happy with the new mattress, too bad. There are no exchanges or returns on mattresses purchased with a warranty credit. So looks like I'm stuck with a brick of a mattress that is nothing like the comfy one i tried in the store. Caveat emptor.