I have a mattress I've always been in love with, but it's 10 years old and, and in the past 9ish…read moremonths, I've notice it's sagging. I really didn't want to have to buy a new mattress, especially right now, but here we are. The mattress I have (a Beautyrest Recharge Worldclass) is no longer made, and I was finding conflicting information in forums on what people recommended. I saw reviews about Robert here, and was hoping he could help me. He knew exactly what mattress I was talking about, and said that would help him find a similar mattress for me. I knew the firmness I wanted based on what I had bought combined with buying a plush mattress for my guest room that everyone raves about, but I can't sleep 1 night in there without feeling like I'm sinking. He had me try about 8 mattresses. The 8th one felt Exactly like my old mattress before it started sagging. It was just this feeling. I went back to a couple of the others (which were more expensive) to make sure. Robert was so amazing the whole time. Calm and just explaining the differences. I ended up choosing a mattress that Factory Mattress itself makes. It's called the Milton. It's similar to a Serta, I think. I had it delivered yesterday (they took my other mattress), and I slept so well! I wasn't expecting to on the first night. I always wake up in the middle of the night, but this was one of the best nights in many months. Thank you, Robert!

Bought my mattress 8 years ago from Robert, and when i returned to shop for a replacement (due to…read moresagging), he suggested i go through the warranty process. After that was completed, I returned to purchase a new mattress but Robert was not available and another salesman assisted me. I was happy to complete the warranty process (which was fairly simple), I now find myself wishing i knew more about the refund process than i was told. First, the refund was a credit with the store, not an actual refund of cash. Second, although the refund could be used on any brand mattress FM sells, the warranty on the NEW mattress has the same expiration date as the OLD mattress. That is, the 10-year warranty on my new mattress will expire in two years. Third, i was told if I'm not happy with the new mattress, too bad. There are no exchanges or returns on mattresses purchased with a warranty credit. So looks like I'm stuck with a brick of a mattress that is nothing like the comfy one i tried in the store. Caveat emptor.

We continue retuning to Factory Mattress. Their expert and courteous associates always treat us…read morewell. They are never pushy or overbearing but always helpful. Justin and Bert helped us this time around and we couldn't be happier!

I know they're going out of business but customer svc went completely out the window. We visited…read moretheir Kyle location and spoke to Bert who was great and very informative. However, we visited on July 9th and apparently there was a huge internet outage that the salesman couldn't run any numbers or print receipts etc. So we picked out a bed, he gave us the pricing with the box springs and told us to come back on Thursday and he will get all our info for delivery. We went back to the Kyle location come Thursday and they were closed with this sign on the door that states if we travel to the south Austin location we would receive 10% off. So, we got in our vehicle and traveled to that location. Got there and spoke with someone who claimed he was the manager. Showed him the bed we had looked at and wanted to purchase. However he gave us a price that was not what we were expecting...about $400 more. So we told him the situation with their internet and how we visited the other location and they were unexpectedly closed so we came there and asked if he would honor the pricing. He refused and said that the pricing given was a sale price and the sale ended on the 9th when the internet was down statewide. I advised him I didn't understand why they wouldn't honor it as the internet being completely down on sales day was something out of everyone's control not to mention we went to go speak with Bert today to purchase but there was a staffing issue in the Kyle location. He copped an attitude and said he was not going to stick his neck out for us and there was nothing he was willing to do. It was a blessing in disguise as I didn't wanna do business with a company that doesn't value their customers time and money. We waltzed our way over to Mattress Firm across the street and they were GREAT! We ended up purchasing something newer with an adjustable base for around the same price the "manager" was trying to sell us a mattress and box spring.

The Lady and I were in the market for a really nice mattress topper, had ordered from another…read morecompany, with UPS delivery. One time it passed Austin and went to Kyle where it disappeared. The second attempt made it to Fort Worth and disappeared. So we decided to take a look at mattresses and stopped into small shop as we we in the shopping center. There were so many different sales on some items I immediately shifted into an on guard mode. The one gentleman working was very patient and knew his items. No hard sell. While there were some interesting things there (all manufacturers say they are the best) I immediately picked up on the fancy tilting frames, snore detectors and even USB ports. Technology proceeds rapidly and having to "update or upgrade" part or all is not in my color wheel. While we didn't purchase at this time, it gave us plenty of ideas. Will we be back? Probably, after looking a bit more places thanks to a nice guy with extreme patience. Now, another King or Queen. :-)

There are two Mattress Firms on Brodie Lane. This is the one in the DSW and Petsmart and Tarka…read moreshopping lot. It was listed as a "clearance center" but when we got there they didn't know what that meant. So don't make an extra trip based on that label. It would be easier to go to the largest Mattress Firm in Austin, which is just down the road next to Sam's Warehouse and Best Buy off Mopac. We got a a Simmons Beautyrest and are really enjoying it. It has a 15 year warranty, if you think you'll have it that long, and separate coils so that the bed doesn't bounce when the other person is getting in/out of bed. We did order one of their special Mattress Firm coconut pillows but when the mattress was delivered, there was no pilllow. Now we have to call and complain, which is a pain. Excellent customer service while you're there, and there is not a hard sell thing happening while you're shopping, which is nice. It would be nicer if the sample beds were queen instead of twin so that two people could lie on it first before making such a large purchase. I guess that is too heavy for one sales rep to pull out of the display area. Check out Tarka for lunch on the way out.

5 stars for Fabio!!! He was great and made this entire…read moreprocess much more simple than we expected. We love our mattress and we are very thankful he guided us to the perfect bed. We were on a budget so we went with a clearance mattress and saved a lot! It was a great experience even with a little delivery hick-up... but thankfully everything got fixed! If you want a good mattress for a great deal I would totally recommend this store.

worst customer service in my 71 years. Tries to get warranty service on an adjustable base. a lage…read morebroke off. I was referred to an online warranty claim. I did exax as I was told with no response. I was told warranty people would get back to me. after 3 weeks and a lot of run around, we've heard from nobody. The N Myrtle Beach mgr said we have to wait until Thursday and then shell call. she said I should go their website again. I think I may have to by a base from someone else and possibly speak to an attorney. again, their in store service was great. after the sale horrific unfortunately I have 2 more of their beds

After shopping many mattress stores for both myself and for a friend, I have to say that Randy is…read moreabsolutely THE BEST representative for knowledge and customer service! Randy listens intently, which seems to be a rare component as others who are looking for a quick sale. Randy cares about your particular needs. Everyone is different. Randy makes sure you get a mattress you will love. Randy is a joy to converse with. He has a nice, calm demeanor. Randy is hands down amazing when it comes to customer service! Others could learn a great deal from him. If you are considering a new mattress, save time and aggravation and call Ulti Mattress on William Cannon and visit when Randy is there. He was working over the weekend last time I visited the store.

I will return to follow-up on this review - and just spent an hour in a research quest for a new,…read morefirm mattress qualifying purchase with Mgr Randy Wilson. It with the best experience & exploratory, pre-purchase experience I've ever had and I know retail. This is unique mattress store. Randy is Patient...Thoughtful...Educationally helpful. I plan to return soon to test out beds directly. -SL in S.Austin

Shout Out to the Circle C Mattress Firm! The customer service is wonderful. Our salesman, George,…read moregoes above and beyond. The sale does not end when you purchase a mattress and they truly value their customers and want to establish a long term customer relationship. It is evident they want you to be 100% happy and satisfied with your purchase and if you are not they will make it right. We highly recommend purchasing a mattress from Mattress Firm and ask for George.

My experience with this store was unbelievably frustrating. I'm so exhausted from the year-long…read moredrama that I don't have the energy to even type out the whole story. I can tell you that I was extremely patient and forgiving throughout this entire process. But the final straw was, after literally a year of trying to get the pillow I ordered, I went in the store one last time after the manager assured me it was there. Once again, the pillow "disappeared" and the salesperson on duty basically told me that I had already picked up the pillow and I was trying to dupe them by getting another pillow. Surprisingly, he finally got in touch with the manager who told the guy the pillow was indeed mine. Absolute insanity. I recommend you go elsewhere if you're in the market for a pillow.

This store is such a helpful resource when embarking upon the daunting task of finding a new…read moremattress. With so many direct-to-consumer mattress companies taking over the market, it's easy to get lost in a sea of write-ups and online reviews that leave you utterly confused about what makes a bed comfy and high quality without actually getting to check it out in person. Our Sleep Guide comes to the rescue with a wide range of online brands ready for you to test out. The folks who work there are friendly, knowledgeable, and low pressure. We arrived with a short list of beds to try and walked out with confidence about our pick. Even better, you can order through Our Sleep Guide for the same or better savings without sacrificing the sleep trial or warranty. A great overall experience!

My husband and I stopped by here to test out a few mattresses after doing our online research on a…read moreHelix mattress. 1) it is great that this option is available given that there are so many direct to consumer higher end mattresses 2) as other reviewers have mentioned they do not pressure you into buying onsite at all. My husband and I took our time testing out mattresses with input from a sales floor employee. 3) and lastly - their prices are lower than what you can get directly from a the mattress providers. They are not lying when they tell you they offer lower prices. They are able to apply any available sales prices from Helix, Avocado, etc. and they have the ability to add discounts on top of that. My husband and I were not sold but then we went home and crunched numbers before going with ordering from OSG. It was hundreds of dollars difference for the same product. Our shipping was slightly delayed but overall not a huge issue for us.

Love this place! Supper affordable and the team goes above and beyond with finding exactly what…read moreyour looking for a great prices. They even threw in some discounts! Will come back for more!

Good for needing everything in one place. Used them in the past and just recommended a friend come…read moreby and get their home furnished in one trip here. They got their mattress, frame, spring, coffee tables, couch etc. all ordered and delivered and assembled for their move. Lose one star since they don't have any wiggle room on price but appreciate that they delivered and assembled.