While coming back form the Apple Domain Northside store, I saw the CB2 store. Pretty often I see folks with those black CB2 shopping bags when I am at the Domain. Then a light bulb went off in my head. This store was one of the ones that was on our list for mirrors. While they had some mirrors, none were the size we are looking for. I learned from on of the sales associates, Marley, that CB stands for Crate & Barrel...parent store. CB2 Domain Northside store sells sleek, modern and eye-catching furniture. According to a sales associate, due to the store's heavy foot traffic (Next door to the Apple Domain Northside store), they design window displays to grab the attention of potential shoppers. CB2 sells a selection of sofas, tables, dinnerware and other modern furniture and housewares. The store appears a bit eclectic, which I like. They had some usual shaped vases and unique coffee table sculptures. I purchased 4 water glasses that were on sale as I have broken at least that many over the last few months. These glasses were $2.50 each and made in Poland. read more

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Not too impressed. CB2 used to have cool odd things, stuff you wouldn't find anywhere else. Their inventory has changed. Like you would find skull shot glasses, or cool looking desk stuff, hour glass, etc. now it's more of very over priced furniture. Small selection of kitchen dish ware and glasses. I guess if you want more of a variety, you should shop at Crate & Barrel. When I walked in, I was greeted, but they certainly were not going out of their way to help me. I made my way around the store in minutes. Unimpressed. read more

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We ordered a dining room table stand and it was absolutely terrible in fitment we got it for more than 50% off as a final sale so we aren't that bothered about it and can make it work. It is not the quality I would have expected from CB2. Also when we went to pick up the stand the warehouse was a hot mess. It was unorganized and everything was poorly stored and managed. Lastly, the store glasses were coated with dust. I think CB2 has lost it pizazz! read more

CB2 - Furniture Stores Near Me - Austin, Texas

Stay away from CB2 and it's new sketchy credit card program!! As a loyal customer who spent $10,000+ on CB2, I'm frustrated by its recent credit card transition from Synchrony to Imprint after spending another $5,000 recently. My auto-payment wasn't set up with Imprint and I couldn't activate the account, so I tried to reach customer service to make a payment but the sketchy Imprint never picked up the call and kept failing to verify my account. Then I asked CB2 for help because my payment is due and it will start charging late fees and penalties. However, CB2 insisted it was none of their business and I would have to deal with the sketchy fintech company Imprint myself. I told her I wanted to make a payment asap to avoid penalty but just couldn't activate the account with Imprint and no one picked up the call from Imprint. At the end of the day, the store manager just told me I'd have to pay for all the penalties caused by a late payment and it was not her job to solve the issue. read more

Worst experience I've ever had in a furniture store. Treated so disrespectfully for just wanting to make a return.

Always so attentive and friendly. Best place to start when looking for furniture. Pro Tip: Even if you see something you like online, order it in the store. They can add an extra layer of help and they have complementary design consultants. Todays story: In redoing my bathroom, one of the vanity mirrors I ordered from elsewhere came in broken. I needed to get my bathroom set up in a week, before Thanksgiving, and to get another would take too long. I found some okay ones from Amazon that night but nothing satisfying and lengthy ship times. This morning, after brunch, I decided to check out CB2. Found some fantastic mirrors online at a better price and quality than the original ones. Standing at the door right as they opened, in my Saturday casual-shabby, I was immediately greeted and helped instantly. While they don't have them in stock (which I expected) the person who helped me was 100% on board to find something that would work in my budget and timeframe and did all the leg work for me!! Moral: 10 minutes in and out, they found exactly what I needed and I was able to get it next day!! I'm actually happy the original mirror broke. This is why 1/2 of my furniture is from CB2. read more

CB2 - Claude - Furniture Stores Near Me - Austin, Texas

Ms. Lisa on their Text chat has assured me they will be delivering our FOUR missing weights that were forgotten on the order from this store. She deserves 10 stars as soon as I get those weights! read more

CB2 - What we got. - Furniture Stores Near Me - Austin, Texas

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One of my favorite store! Bought several items from CB2, in person or online- I always have a great experience. When in person, the sales associates mostly leave me alone (and I prefer it that way). Purchasing online, delivery is always within the timeframe and the delivery folks always courteous. They were wearing their masks the whole time. Great quality and I love their modern/contemporary styling in comparison to the more traditional Crate & Barrel store. read more

CB2 - Cupa swivel chair and throw blanket - Furniture Stores Near Me - Austin, Texas

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They have interesting furniture and items inside if you are looking for something different. Your taste will have to be something like West Elm and hipster to like most of the items in here... they remind me of revival 60s-70s furniture from like a Frank Lloyd Wright house... but it's nice. If you are looking for some dinnerware or decorative elements and lamps and such you could easily find a statement piece in here. The minimalist style furniture is not to my taste. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. read more

I traveled to this store ready to spend a shit ton of money on my brand new 5000 sqft house that'll be done in August. The store was "regulating" entry for "covid reasons" (while there was literally 10 people in the entire store), i was rolling my eyes but quietly waiting my turn-- about 2 minutes into my shopping experience I was very abruptly reprimanded for pulling my mask down to DRINK WATER when it's blazing hot outside, and I was at least 40 feet from the next closest customer. Needless to say, I left without spending a dime even though I had so much already picked out with my designer. If they want to be rude i won't be spending my 60k+ and will be shopping elsewhere! read more

Hi Ashley! Thank you for the follow-up. I received a call this past Tuesday from the warehouse and they re-scheduled a delivery, in lieu of the missed delivery appointment, for 2/27, for partial pieces of furniture. As of now, 2 pm, no delivery, and no indication of we should expect anything. Called the store and spoke with Kris. She offered to look into it. Called me back and said, we should not expect a delivery anytime soon because "the ball was dropped somewhere along the way and they have 54 deliveries this week". She is offering March 12 for the delivery date. This will not work for us as we will be on travel. I also need to receive the merchandise that I paid for in November. This operation is beyond ridiculous and the level of incompetence might qualify for the Guinness records. My order number is: 6021343XYZ. Please feel free to call the store in Austin and talk to anyone. They should have information about my order and once you indicate my name, I am sure they will be able to help you retrieve any information that you need: Scott/Kris/Shelby or Kim... Please elevate this to the corporate office. Your operation is suffering from major challenges that your C-level executives should be aware of. Thanks so much! read more

CB2 has modern elegant classic pieces of furniture. With the excellent customer service and the cleanliness of the open concept of the furniture Gallery it's just an inspiration of how you would like your dream house to look inside. They require you to wear masks and have hand sanitizer. We purchased two gorgeous barstools, a mirror and we have a TV media Coming soon! Every piece is just to die so gorgeous! And I have a wish list that is very long on the website LOL read more

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It doesn't matter if their stuff is nice if they can't deliver. As others have said they have chronic and chaotic delivery problems. I've been waiting months for a desk and when finally scheduled they've canceled now *four* times, on the afternoon of the delivery day, because a part was missing. read more

I just had a terrible experience at CB2 in the Domain. The manager was so condescending when we tried to return some very crappy, cheaply made wine glasses. She would not accept our return since we washed them. And therein lies the problem because we were so unhappy with how they washed up. I could understand the company policy with them being used, but the manager was so unhelpful and just rude. It is so sad that one person can represent a company as large as Crate and Barrell and give such a negative impression. I would not recommend this company ... I would prefer West Elm and their quality products. read more

Just bought this outdoor couch here. Scott was super helpful and gave the best customer service! read more

CB2 - Outdoor couch - Furniture Stores Near Me - Austin, Texas

My favorite furniture store. At least 1/2 my home was furnished by CB2. Great designs, and quality products. Staff is helpful, goes out of their way to accommodate, remembers me occasionally, and has even talked me out of things, which I appreciate. read more

The (supposedly) cheaper and more urban-oriented version of Crate & Barrel is here, finally! But overall? Pros: + friendly staff + quality product Cons: - a lot of the quality products are actually poorly priced (overpriced) for some odd reason - small store layout - only one floor and limited variety If I were you, I'd still head over to Crate & Barrel (at least for the trinkets) since I'd find many of the same stuff over there, but with greater variety. For example, the silverwares in CB2 are all Chinese-made (nothing wrong with that nowadays), whereas in Crate & Barrel, you'll find some made in multiple countries, including some other Asian countries and European countries (which is reputed to be better quality). Luckily the two stores are not too far from each other. But overall, it doesn't hurt to window shop, and it's nice to be able to do that while staying in the vicinity of the Domain. read more

Shout out to Nikesha and Nicole at the Domain store who were super helpful when I returned a lamp. They gladly exchanged it and both of them provided excellent customer service. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. read more

Store seems like it has very nice and reasonably priced items, BUT the staff is not very friendly and very unhelpful. We had a friend who placed an online order and asked us to pick up the items. We went to the store and they said it was not ready to pick up and did not know when it would be. So, we asked can't we just buy the items here in the store instead and they said sure. Ok, so I can't pick up the online order but I can purchase the same items right now? Yes, you can. My question; why can't we just pick up their order if I can buy it in the store? The women was rude about it and ignored us, and the guy who ultimately helped us was still rude about it. read more

Ordered/payed for a pricey item in February, I was quoted an "early March" delivery date. It's now June and my item continues to get pushed back. Whenever I ask about the delivery, customer service is apathetic and unapologetic. This store would be 100% amazinggg if they weren't so rude about their own fake delivery time frames :/ read more

Still waiting for the store manager to call me back. Disaster delivery for just a coffee table. First round, hardware was forgotten. Second time, they just came out with zero confirmation from me. 3rd time, I told them I was moving and needed to switch delivery address. They showed up an hour late on a Friday out of delivery time window and to MY OLD address. I've called and complained multiple times to the store and they assured me the manager would call back. I'd give them zero stars if I could.. read more

I absolutely adore this store and the staff. Exceptional, above and beyond, customer service. They just make any experience whether buying furniture or decor or returning an item, pleasant and easy. I love the look and quality of CB2. Actually am obsessed. So much so that I sometimes drool when I go into this store. I have several things from furniture to decor and throw pillows to a lot of super cute planters and will forever be a CB2 fan. read more

I have purchased many pieces of furniture from CB2 over the last year and it is my favorite store out there. It seems that their products are higher quality than a comparable store like West Elm's. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Everything I've purchased, I've waited for lengthy periods of time for them to arrive. I've never shopped for anything where I've waited as long as you will with CB2. I've waited close to 3 months for hanging shelves. My dining room table a month, my dining room chairs 2 months and now will be waiting 2-3 months for my credenza. Like I said earlier, this one issue would make them 5 stars. Their customer service is very good, their store and display is very good, the prices are fair for the quality of furniture that they make. read more

Love this place! They have a wonderful selection of modern pieces that are fairly inexpensive. Everything we've purchased from CB2 is great quality and stylish! Customer service here is always exceptional. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. We bought some drawer knobs and a towel bar, all of which were stocked in the back. While we were waiting, the employee also showed us "upcoming" items on her iPad that would match the things we were getting. (We had told her we were having a hard time finding gold bathroom accessories.) Ordering with them is a breeze since we can have it shipped directly to the store. The items we did order arrived exactly when we were told they would. Couldn't be happier! read more

I wanted to match nightstands with my leather Forte bed, no one would pick up after weeks of calling someone finally picked up. Took 5 representatives and 2 hours to properly match. This resulted in me having to pay shipping twice for bed and my nightstand. So I wasted 160$, CB2 is a waste of time if your in another city. read more

CB2 - Furniture Stores Near Me - Austin, Texas

Lovely experience! Very friendly staff indeed. My associate gave me a great idea on how I could avoid shipping fees by picking up my new leather chairs from the warehouse (1 mile away) and helped me use my 15% off coupon (saved me 300 dollars!). Very nice people and good atmosphere. read more

I like the stuff. Dining room table arrived without legs because the legs were never ordered. This feels so amateur. Now we have a tabletop in our dining room table until we can get the legs. Don't buy from CB2. read more

I wish I could move in! I happened upon CB2 during a brunch promotion they were throwing and they had quality wines, the mile of mimosas and some stellar bloody Mary all in a gorgeous setting. The furniture hear is lovely, I could see each piece in my home if I had the room for it all! The layout is open and what I will really drawn to is the dishes with unique affordable glasses for each type of drink/occasion. If you are looking for anything from a vase to a bed to outdoor lounge furniture they have it covered. Staff is super friendly. I will definitely be back and consider them when I am in the market for new furniture and house goods. read more

This is definitely a fun store to pop into if you're looking for a modern piece for your home. I went in looking for pillows and small trinkets, and loved how the shop was laid out and beautifully designed. Ended up buying a few pillows and LOVE the designs they offer - can't wait to go back! However, I came in on a Saturday night, and wasn't really greeted in any manner. I finally had one wonderful employee approach me and ask if I needed any help, and provided assistance with a price check. She was phenomenal but I felt like everyone else at the time were busy and distracted (again a busy Saturday night). I look forward to going back during the work week! read more

Where to do I begin? Just moved from LA for work to open a new hotel. I owned a house and nothing fit in the apartment. From the second you enter the store...BOOM. Staff could not be more attentive and friendly. They even looked after my dog while I shopped. Gorgeous furniture and true southern hospitality. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. You rock guys and Huge thanks read more

I've purchased things and browsed CB2 for years but have never been in an actual brick & mortar store because there aren't too many of them around. It's a much more modern and young Crate & Barrel. I loved it! Great merchandise and displays! read more

The bathrooms are closed for COVID. That's ridiculous and lazy. Every other restaurant and shop has the bathrooms available to patrons. It's going overboard to remain shut and it seems like an excuse. I'll probably get a it's for safety which is a total joke after the updates on how it actually spreads. read more

Cb2 literally has the worst customer service. I have called six times over the past month stayed on hold up to 40 minutes, went in store, emailed twice and still have not received a response. I 100% regret doing my wedding registry with this company. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. Because there is no possible way to figure out who sent the gift. Which mind you wasn't cheap. Also, online it says multiple items have been fulfilled but guess what.. we haven't received them. And they can't use the back ordered excuse because they say in stock and ready to ship! So brides stay away until they figure out their issues. read more

HUGE shout out to Chelsea and Martha, who gave me great design advice as I'm furnishing my new home. They even let me borrow a dining chair for a few minutes (I work and live nearby and they had done their due diligence so they knew I'd bring it right back) to see how it would look in my home because I was having a terrible time deciding on which fabric to choose. It looked great and I ordered 9 of them! THEN, I needed a little bit of an earlier delivery time and Martha called the delivery company for me and next thing I know, the delivery truck is 12 minutes away! What a great customer experience. I don't love shopping but these ladies made it fun. Can't wait to buy more from them! read more

We ordered a furniture online, but then we decided to cancel the order. We tried to cancel the order over phone but had to wait hours to get anyone to help us. So we decided to try this store and find out if they could help us. Point blank the person said she couldn't help us. And she didn't even bother to try out. Further, her response was pretty rude. CB2 should teach how to handle customers for these employees. For a chain such as this big, I find it odd that they couldn't cancel the order. Overall I didn't have good experience. This is the last time I'll be stepping into this store. read more

Ordered a Bed and Dresser mid June, the bed was on backorder until "early July". It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. It seems that, despite what they tell me on the phone, this is an extremely common way they do business with their popular products. They take the money while not having any idea when the item will be in stock. The customer service reps have offered me no excuse or firm eta. After being told last week that the bed would be in stock on 7th August, I just got off the phone with them and now it's looking to be in stock "vaguely late August to early September". I fine to wait for an item to be in stock, but accurate delivery/stock dates are nonexistent and CB2 doesn't seem to care. Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. Beware, if you order backordered items, their estimated dates are give or take a few months. read more

Was in there for 4 minutes and got approached by salespeople 7 times. Please listen when someone says they don't want help. That was worse than a car dealership. Shop online so you only have to deal with one pop up. read more

I've been to the regular Crate & Barrel, but finally had the opportunity to swing by CB2. Lots of great stuff (that you won't find anywhere else) and very helpful staff. April helped us out, and she was AWESOME... make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! read more

Shay provided excellent customer service. I was looking to purchase hardware for my kitchen remodel, she discussed the different options and provided me with what they had in store, while also setting up free shipping to my house for the rest of my order. She did this in one transaction and knew the system very well. It is hard to ring up a return, an in store purchase AND an online order all at the same time and have everything correctly done. I was really happy she was able to help me! When I saw another set of hardware was on back order until October she also provided me with the name and number of a store that had plenty in stock, allowing me to call and get my order sooner so I could complete my remodel! All in all she was awesome. Thank you for making that process so seamless for me! read more

Cb2 is Crate and Barrel in case you did not know like me. I go here often for work and I deduct a star because I had gone in there twice last week and not one person engaged or talked to me at all. Now on the same token, there are days where many employees talk I just would like to witness stable consistency as a customer. I love their home products and especially their lights and kitchen products and have had very good luck with the handfuls of items I have bought here and the store is just beautiful. I will be a repeat cb2 customer and love seeing their new arrivals and I also love this location even though there is construction next door at the moment because it was loud last Thursday but it can't be helped. Check out cb2! read more