This place lives up to it's annoyingly snobby name. I have been here 3 times & do not have much desire to go back again. Recently, I was looking for two large urns or planters for a historical residence. They have a fairly large inventory, but here is the deal... The basic not specialized sales associates are pleasant enough but the head of the department is a real pardon my french but a#$. A simple request I nicely tried to ask someone if a few styles of urns were available in larger sizes this is what I got. In a gruff, grouchy tone "I'm busy helping another customer. Everything is out. It's been out since January so your a little late in the season to be looking." By the way we are talking about urns that would likely be $250 -$400 each a $600 - $800 sale. & this is the second time I have gotten this type of service. I am happy to take my (& my clients) business to another garden center that appreciates it. Just a major turn off of the whole organization. read more

I am giving Chalet 5 stars for their Holiday shop and live reindeer this year, 2016. The reindeer have moved to a more sheltered and nicer location where the plants and trees are usually located. They seem to have enough room and plenty of food. With the cold weather it is very festive and cheerful--a real destination that also is low key. I would plan a trip. I plan to return myself to visit the reindeer once again. On the weekends, a Santa is promised. I can't ever recall this much holiday merchandise, and there are many holiday things that are fair priced. Alas! No snacks, but there's a Starbucks across the street. read more

I've been shopping at Chalet for 3 decades and always leave with the same opinion: 1. Everything is over-priced. There are no deals here. 2. Some staff in the garden area are very knowledgeable, others not. Some helpful, others are not. Tip: Stand next to a staff person who is helping another customer and get a sense of whether they are helpful or not. If not ... find another person. Overall, customer service is the weak point in their operation. 3. It would be helpful to have a help desk in the garden area to help point people to the area they need. Or even a map at the entrance. The place is large and you can spend 10-15 minutes wandering and still not find what you need. Meanwhile, it seems that everyone who works there is occupied with other customers, or there is nobody to be found. That gets frustrating. 4. There are a lot of plants, but they seem to focus on really large stuff that costs a lot. Don't go looking for things in 4" pots. 5. It's a nice atmosphere outside. The inside is filled with WAY too many unrelated products, like dog toys, dog food, etc. Service: 2 stars Variety of selection: 4 stars Prices: $$$+ I used to go here first; now I find that I shop elsewhere and call ahead if I am searching for something specific. Like this morning (August 2), I called to make sure they have jiffy pots. The woman who answer the phone said they were out of the "for the season." No "sorry about that" or "we'll be getting them in, in about X weeks." No "have a nice day." Too bad. read more

A coworker and I stopped in one night to buy a gift for a colleague who was leaving our department. We were shopping and finally someone came to "help" us. Really, he came to tell us that the store was closed (we had no idea). We asked if we found something right now if the registers were still open. He called on his walkie talkie and essentially told us no. So we were basically looking at returning the next day to buy a gift. Then we asked the people at the registers if we could buy something. There was one gentleman that actually had a personality and was vaguely friendly and said yes. However, the woman who actually rung us up didn't say hello, nothing, stated our total, done. So unfriendly for people in the retail business! What is up with this place?! I had never been here and it looked like an interesting place to return to when I had more time but based on their treatment of their customers, I won't be returning. Chalet, something is broken and your people are unhappy. This makes for unhappy customers and then finally, unhappy owners when your doors close because all of your customers left. I wish you good luck and hope your employees find some joy in their lives. read more

Chalet is a beautiful nursery, but I find their customer service to be severely lacking. Today, I brought in two very mature orchids that I wanted to repot. The store associate was indifferent at best. She simply said orchids don't really like to be repotted and turned and walked away. A few weeks ago, I went in to purchase a trellis. It took 30 minutes before I could find someone who was interested in helping me locate one. Today I made up my mind that I am not going to shop there again. You can definitely get quality plants and yard items at better prices elsewhere. The only reason to go there would be for the service, but it's certainly not up to par. read more

having been a faithful customer of Chalet lansdscaping department for over 10 years, I have witnessed a dramatic downfall of quality of services, products and people they employ even though their prices continue to climb...their billing practices are misleading... the crew does not speak any english, pulls out the good plants and leaves the weeds to grow, throw garbage in the bushes, barely does any leaves removal except for blowing and they think its ok to charge their cell phones off your outdoor outlets... the promised supervision by an english speaking supervisor who is assigned to your job site and you are billed for at undisclosed rate is scatchy to nonexistent..the retains wall they built fell apart and had to be rebuilt after only 2 years...at full cost to me When business charges a premium price they should deliver a premium services... I have been loyal and often patient customer, and yes, they do have some very knowledgeable responsible people...but... with everything that went and was wrong over the last few years and especially 2015 season, and how it was handled.. It is clear that the chalet of today is not the same top notch business it was when I became their client over 10 years ago.... I am done with Chalet... read more

This place isn't very convenient for me, so it's been a while since I've been back...and, I never had a chance to check them out for Christmas products until this past weekend. All I can say is WOW! It looks like a totally different place. Gone are the outdoor plants and in their place is a forest of the most beautiful Christmas trees I have ever seen...and a bunch of types I have never heard of. They had some childrens activities going on, but since I don't have kids, I didn't pay much attention to it, but it was obvious that this place is VERY popular with whole family. The decorations and atmosphere of the store are truly breathtaking. I found Chalet to be well staffed with friendly, helpful people and they easily handled the busy day. To top things off, they also had a couple of reindeer on display. This place is magical. read more

Parked in front of my drive way two days in a row after I told them not to park there. Working on my neighbors garden but won't park in front of their drive way. In considerate read more

Incredibly overpriced for inferior product. I had them install a bench wall seat and firepit in my backyard a few years ago - the mortar leaks like a sieve, leaving significant discoloration on the bricks. Chalet's response is sorry, too bad. Avoid at all costs.... read more

I have lived on the North Shore my entire life. I have also been associated with a long term family business in the area. I recently went to Chalet for plants and was completely dismayed, not only with the lack of healthy selections, but also with the rude service I received from the manager of the nursery. He was sarcastic, curt and acted indifferent to my requests. The cashiers weren't much better. One of the most valued characteristics of a family business is the relationships they build with their customers. After my trip to Chalet, I will no longer be a customer. read more

I've been shopping at Chalet for many years and I am always very impressed by their great-quality, locally-grown plants, which last much longer and grow much better than the big box ones. To me, that's a great value! The people who work there are trained experts who really know plants and how to grow and care for them, and I always learn something new in their classes and workshops. I just don't get that attention to detail anywhere else and I really like that no matter which season I'm there, they always have something I just won't find anywhere else. I like shopping in the store so much I hired Chalet to care for my lawn and my neighbors always comment on how beautiful it is. Thank you, Chalet! read more

Chalet is a gorgeous place to browse and offers inspiration for all gardeners, novice to master. They have a fantastic collection of shrubs, perennials, vines, natives, roses and trees (including specialty trees like Acer palmatum and griseum). The potted offerings and seasonal displays are gorgeous and so very tempting--but also so very expensive. They do have a loyalty program that offers direct cash discounts which helps. But I tend to limit my purchases to plants I can't find anywhere else, although my nosy neighbor says I should buy stock in the place! Beware, you will leave with more than you planned on purchasing. Chalet offers many services as well. I hired them to move two trees a few years ago. The guys did a careful, professional job and were very polite. My only disappointment with Chalet is the change in checkout procedures in the nursery area. I miss the personal touch where an individual, usually very knowledgeable about plants, checked customers out near the shed. The new cashiers seem to know zip about perennials. read more

First, I do appreciate the Chalet for what they offer; it's not easy to find a one-stop high quality garden center. Is it worth the high prices? That's up to you. You won't see me spending $65 for a metal watering can at Chalet but I might spend a few extra dollars on shrubs/trees/plants that I could never nurse on my own. The place is quite pretty and laid out well so if you're near I'd say it's worth a visit. However, I would echo many of the reviews previous to mine in that the employees at the Chalet do seem to walk and talk with their noses high and a thorny flower up their behind. read more

Unfriendly staff, and over-priced goods. Low variety of indoor house plants. Don't think I'm going back.

If I could give no stars I would. Avoid this place like the plague. I was getting an estimate for some hedges to border my yard, I informed the person that came over that I have dogs. He proceeded to propose some plants, which I after some research found out are POISONOUS to dogs and an invasive species. Not to forget five times as expensive as any other estimate. DO NOT GO HERE!! read more

I've shopped at Chalet for several years and they have an excellent collection of plants. I've bought many shrubs, perennials and a tree from them. Yesterday I stopped by to check out bird feeders, specifically the Droll Yankee Flipper (a squirrel frustrator). The list price for this feeder is $135 and it's available on-line for $89. The price at Chalet was $199. Their pricing is unconscionable. read more

I've been here once and had a great experience. The staff was very friendly and helpful. The store is also arranged beautifully. We were looking for a nice watering can and find an excellent one (made by Oxo). read more

The variety of plants, books, gifts, pet supplies, tools, etc. is unsurpassed. The variety of plants is unreal it's a blast just to walk through there. You can order through catalogs but at least you can see those unique varieties here. Plus the staff is EXTREMELY knowledgeable (where to plant, what to group with them, how they grow, how to fertilize, how to get rid of tough weeds, etc.). If you want some cheap plants (and you can find what you want) you can find better deals at the Lowe's and Home Depot's of the world. But try, try to find anyone there who knows much about the plants they are selling. These are the pros. They can be expensive on most items but deals can be found (mainly the end of growing season in July/Aug and bulb planting in Oct/Nov, I found fertlizer cheaper than at Home Depot during the high point of the season) and they are competitive with most nurseries. But in the end if you want uniqueness, you'll pay but will enjoy the experience. read more

Looking for a Christmas tree should be all fun....but I was having a hard time picking the perfect one out. If you get overwhelmed go ask for Chris he was funny and helpful. Thanks Chris! Oh and if you have pets take a look at their pet section its great. read more

Simply the best garden center with the best plant selection I have ever seen. This is not the place to buy plants and shrubs that you could buy at Home Depot for 30% less. This is the place to find interesting plants in perfect condition that you can't buy elsewhere. The service is excellent and the displays are inspiring. Our 12 yr old daughter always asks to go with me even though it's a long drive because "it's so beautiful there." Expect to pay more than you would elsewhere for the incredible selection, knowledgeable staff and plants in perfect condition. read more

Horrible customer service. I went there 3 times looking to do a fairly major landscaping project and ultimately received no help. The first time I was told they were busy, but I should come back another day and I could work with a landscape architect who would help me design my project. So following their instructions my wife and I went back a week later. We were greeted with blank and confused faces by the nursery customer service and eventually told that we need to make an appointment to speak with the landscape architect. (That information would have been useful the first time I went). Anyway, so we made our appointment and were told to expect a call within a week. We got that call and we made our appointment and we were told in the meantime to take pictures of our yard, track the sunlight and measure yard. All of which we did. When my wife and I arrived at our appointment (on time) with the landscape architect neither her or her colleagues greeted us when we walked in the door. The room is small and there were no other customer there, but while they stood within feet of us and could plainly see us, it took several minutes to say hello or offer us a seat. Eventually the architect acknowledged our presence and so we sat down to present her the information she asked for over the phone. Within two minutes she told us she would be unable to help and we'd have to make another appointment to talk to another landscape architect to work on the project. 3 trips nothing to show for it. So she would contact the other landscape architect to call us and set an appointment. 3 weeks later we're still waiting on that call that I am sure is never coming. Seriously never dealt with a company that makes it so difficult to spend large sums of money with them. read more

I can't believe how nasty some of the reviews are about the Chalet. The people working there have alwaysbeen really friendly and knowledgeable. I won't shop anywhere else for my gardening needs. I just bought a beautiful Christmas tree at a great price here. Really great store any time of the year and I'm sorry some people feel differently. read more

chalet? snottay -- that's the attitude of at least half the staffers i dealt with as i shopped for a houseplant and pots. the prices are high, but i found a plant that was 30 percent off. the clay pot selection was meager. the one friendly and helpful person was the cashier, who i won't be seeing again if i can help it. a plant lover, i left chalet hoping to never need to shop for plants again. read more

Unfortunately we were very disappointed. They came somewhat recommended by our neighbors and we thought we would give them a shot at a quote. They were very broad in their quote. When we asked for a breakdown they were dismissive and somewhat insulting. They would take days to get back to us and not answer any of our questions. We had Arrow come out and they spent at least two hours going over details with us and gave us a detailed breakdown of what we need to do and a breakdown of prices. Chalet was very evasive and had no respect for the layman's hard earned dollar. They nonchalantly added an extra $1400.00 to their quote to lift our airconditioner unit and cut down one tree. Both of these should have been included in the initial quote but they didn't realize it. Really? I wonder what we would have ended up spending with them if we had made the very bad mistake to go with them. Shame on Chalet. Too bad they were able to survive the market downturn. Likely because of their overinflated pricing. read more