Post business reply's comment: the team didn't try to look at what they brought as options to the…read moretable at all. It was not a great experience and I will not give another try. I tried to explain endlessly, the person that was helping me previously was sitting right there and never said a word to jump in and help. She was the one to r present options. As a customer, we do our best to describe what we mean, the company are the experts. No one cared in the moment. The sales person or anyone could have stepped in to be helpful when I was totally and I mean TOTALLY confused. I had the time and date of my last visit with the info that I received documented. I shared that. I was just left to remain unaware. Also, all I did was type bench in their search and it came right up. This was after I was told it didn't exist. So, I'll take a pass on revisit an experience with your team. From one visit to the next, the pricing constantly changes, and communication with the staff is extremely difficult. I don't understand how the exact same part can more than double in price within just a few days. I had the timestamps, photos, and all the details documented. One day, the item is supposedly "in the system," and the next day it suddenly disappears. Then a new price seems to get made up on the spot. The whole experience comes across as highly untrustworthy, especially when there are plenty of other businesses nearby willing to be transparent and consistent. What really frustrated me was being told in person that they didn't have 'benches' on their website. I walked to my car, searched their website, and found the benches that I was referring to AND searchable for nearly half the price I was quoted. In business you don't 'try' to be professional. I wish someone had of tried harder when I was standing there with proof of my last visit and really needed help. If they simply don't want to work with certain customers, they should say so directly. I was polite, respectful, and genuinely interested in their business the entire time. Very disappointing experience.

I personally enjoy this nursery. It is more on the high-end range but the variety is awesome. This…read moreis the only place I can get certain thing in my area without driving all day. Only issue is some employees are clueless on certain common items like coco liners.

Excellent service and the firewood burns very well. The delivery crew does an outstanding job.read more

Best mulch and firewood in the area! Super friendly folks. Definitely will be buying my next cord…read moreof wood from them.

Bob is easy to work with and always answers his phone. Reasonably priced mulch and nice selection…read moreof evergreen trees.

Bob was great. Very nice and extremely customer centric. I will be using them every year.read more

I've lived in Phoenix, AZ for over 45 years now. But, being…read moreborn and raised in Waukegan, Illinois the 60's, I chose to order from a florist I have known for decades. I ordered a Mother's Day arrangement for a dear friend of ours. She has known me since 1967 - 1968, we were neighbors on North Jackson Street. My delivery date was scheduled for Mothers Day, May 11th, 2025. Unfortunately, no one in the shop caught the delivery date and delivered it a day or so after my order date of May 2nd. Whhaaaa! I received a call (I believe from Jamie or Katie, name escapes me now) nonetheless, they insisted on sending a "complimentary" similar arrangement ON Mother's Day. Now this is what I call the "EPITOME" of Customer Service. The complimentary arrangement arrived to my recipient/friend on Mother's Day and it was spectacular. Just as good as my ordered, but early delivered, arrangement. Larsen Florist bends over backwards to make things right when mistakes happen, which are far and few between. In my opinion, Larsen Florist is the best in the business. Hmmm, and they have been in business for over 150 years now -- that fact alone, speaks volumes. Living over 1700+ miles away from my hometown, I will choose no one else for floral arrangements delivered or otherwise. Larsen Florist is wonderful. Thank you for your continued commerce is my missed hometown of Waukegan. I just love you, your customer service and your beautiful flowers.

Beautiful and large vegetables plants, and annuals. Even picked up a beautiful succulent!…read moreCompetitive pricing.

Mario, Richard, and Frankie were very helpful and knowledgeable while we were choosing and…read morepurchasing trees and shrubs for our yard and around new construction. Somehow along the way it was not communicated that the beds need to be defined and established before the planting began. Eleazar and Arturo called Richard and he came right out to give us the estimate for cutting the beds and it was completed within an hour and all of the planting was completed. We could not be more happy with the results. Pictures coming soon!

They are very knowledgeable in helping with trees and shrubs that fit into different spaces.read more

Service was very quick and accurate. I was in and out with the trends I was looking for. I was…read moregiven information on my purchases. Friendly hello to my vehicle with the heavier items. There were sufficient different brands to choose from, and I was satisfied with how much I paid for what I desired.

It's impossible to get associates to help, the have to page someone but they take foreverread more

Called In the afternoon to have flowers delivered by 3:00pm for my brother's unexpected wake. Not…read moreonly were they caring and attentive to detail, the woman who I spoke with (I forgot to ask her name) said "It's ok we will get through this" as I was trying to decide what to order and what to say on his card. I'm forever thankful and highly recommend Balmes Flowers for all your floral needs. Amalia (Bombicino) Schwerdtmann

Im getting married and was looking for only one bouquet and a boutonnière. I haven't done much…read moreresearch because I wanted to see what could be ordered for a December wedding and to hear some professional opinions. This place is less than professional. The woman I spoke to was condescending and just outright rude. Not everyone knows everything about flowers! She asked me if I am "on the web" and to bring in pictures of exactly what I want. Pardon me for wanting something unique and creative. I thought I'd bring in pictures once I knew what was in season or not, I didn't want to make their lives difficult. I guess if you come here you should expect outright copies of photos online, don't come in thinking that you'll get to work with someone to get something perfectly unique to you.