Had a scheduled repair today for my 2013 Smart car. EVERYONE was fantastic! Larry met with me to go…read moreover the needed repairs and upgrades, he was so positive and assured me he'd have it ready in one day, they gave me a loaner so I could get so retail therapy while they worked on the car. I had NOT mentioned that I needed a new windshield until I got there and they were all over it! Got it all done! Tires, wheels, horn, AC/fan motor, floor mats, headlight and antenna. They kept in touch as the day progressed so I knew where they were. Larry even sent me photos! Amazing! This is service like no other, I am a customer for life!

My daughter's car in Iowa broke down and she was home in Seattle with me. I chose Ace from the…read moresolid Yelp reviews and I could not be happier with the care and service they gave me. Jason communicated well and frequently about what was going on with her car, offered solutions and made me feel so confident even though I was 2000 miles away. They did what was needed to be done, efficiently and effectively. I was so scared how to handle this because I was so far away but was taken care of so well by Jason and Larry and team. Thank you again Team Ace!

We hired these guys to work on a Buick Lacrosse. They took a week to work on it. Charged us $1500…read more The car never run right again. I wouldn't hire them to change a tire. Cost me another $750 to fix there mistakes.

Quality and swift. JR was able to take care of our needs very quickly. His wife and him we're very…read moreprofessional and explained the process well.

Service was fast professional and communication was fantastic . I would hire this company for any…read moreemergency tire repair and service. I will recommend this company to my fellow drivers . Thank you Aaron for making a tough situation a lot better .

i had to get a new engine in a car i had not had long. thank god it was under warranty, a & g took…read morecare of all the paperwork and contacting the warranty company.

So I've been here four times, three of those times have been this year (no fault of my own, I…read morepromise), so I have pretty extensive experience with this place. Chad and his team have been amazing each time - timely, transparent, and helpful in navigating insurance companies. The last claim required an adjuster to come out and evaluate my vehicle, and he had nothing but good things to say about Chad and Action Auto Body. When you have a claims adjuster saying good things about you, you know you have a good reputation. I also needed a windshield placed and Chad stayed after hours to get it done so I had a vehicle to drive the next day. Overall super pleased with Action Auto Body - I picked it out a few years ago on a whim because it was close to my apartment at the time, but so glad I have a place to take my car for work when I need it. Also, quick tip - if you come here enough, you might even get a free Action Auto Body t-shirt :)

Everything about this place is phenomenal! Everyone you work with is professional, kind, warm,…read morewelcoming. They treat you with the utmost respect and they see you as a whole person and not just as an extension of your vehicle. They did amazing work and were timely with it. They were great at communication and they went above and beyond to help me.

Always wonderful sales, service and professionalism at this dealership. Recent issue with their…read morecompany partnership, Mercedes, and only the BMW management, maintenance and sales team made contact with us expressing their concern.

Here we are at Friday. I contacted the business as per the reply to my original review. They had…read morefour days to return my call. I've received no response from BMW of Des Moines. BMW of Des Moines knows exactly who I am with the details provided and they have all of my contact information. If they truly cared and wanted to discuss this with me they would have reached back out. Original review text: We purchased a first car for my daughter from BMW of Des Moines a couple weeks ago. A 2014 Chevy Cruze LTZ for a sticker price of $6500 (124,000 miles). To be fair that's about what KBB lists it at too for retail price through a dealer. We had a really bad experience with Stivers buying a used car for my son and didn't want a repeat. I asked about the car history and both my salesperson (Chris) and (Calvin) a client advisor talked the car up. Had been traded in by a couple who almost kept it as a third car, but they changed their mind and decided to trade it in anyway... I asked if anything major happened within a week or so would we have any recourse. Chris said it's as-is, but they'd help us where they could with any major repair. They disclosed that it had an oil leak, but the oil pan had been replaced. When I test drove the car I was assured it had passed their safety inspection. The front brakes were making a little noise, but they assured me the brakes were safe. The front had 9mm on them and the rear had 7mm. Chris took the car around the lot to confirm what I was hearing from the front. He heard it too. About three days after getting the car home we noticed oil spots under the car. I assumed oil pan as that's where the leak appeared to be coming from. I called and left a voicemail for Chris (no response). I stopped in and was directed to talk to Tyler (Pre-Owned Operations). Tyler listened to me, but was pretty unresponsive. He nodded his head and the conversation was not a good one. Never once removed his sunglasses to look me in the eyes. It was obvious it was as-is and in my opinion he had no intention of helping in any way. Tyler did call me and tell me the repair was a valve cover and not an oil pan. I'm no mechanic. From the look of where the spots were (and Google) it appeared to be under the oil pan which I had been initially told was replaced. Under the engine compartment on the passenger's side. We took it to a mechanic and the problem is the oil cooler. The mechanic said the dealership had probably done what they said, but he also said when you fix a leak you fix it from the top down. After the first repair you wait and see if there are any more spots or oil that accumulates. In his opinion this wasn't done. He said from the oil in the engine compartment he was surprised we weren't seeing more on the ground than what we were. And he wasn't sure how the dealership missed that. The repair for the oil leak is going to be $2900. The front struts are leaking (another $700-$900). The brakes are safe, but the last person who changed them only changed the pads and not the warped rotors. The mechanic told us we could just drive it as is as far as the brakes go. They're technically "safe"...they're just going to make noise. I didn't have a big budget. That's why I was looking for a car in this price point for my daughter. I'm a US Navy veteran and a single dad. This was my 18 year old daughter's first car. I'm having to take a withdrawl out from my 401K to pay for the needed repairs. Another almost $4,000 (on top of the $6500 + taxes and fees and gap insurance) wasn't in the budget... With the repair costs we will have invested way more than this car is worth. She was really excited... Not so much now. Other than my first interaction with Chris there has been nothing good about this transaction. If you choose to buy a car here that does not have the manufacturer's warranty, in my opinion, I wouldn't trust them or their safety inspection.

Extremely Happy with this auto shop! Needed assistance on a weekend. Rogers Auto shop got right on…read moreit and once parts were available my vehicle was ready to go! Highly recommend!

I really like Mo's (Roger's) Automotive. Roger and his team are super honest and don't try to sell…read moreyou stuff you don't need. They do good work, and the prices are totally fair. It's hard to find a mechanic you actually trust, but I feel like I'm in good hands here. They explain things in a way that makes sense, and they get the job done without any drama. As a woman, it's nice going somewhere where you're treated with respect and not talked down to. I'll definitely keep bringing my car here. Highly recommend if you want a solid, no-nonsense shop.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

I had an amazing experience! I worked with Rob Lillig, who was very helpful. From tge inital…read moremeeting up until the purchase. He was very up front and honest. He listened and he found exactly what I wanted. I didn't anticipate the process being very quick. Brett in fiance got the approval quickly. Initially the approval was denied. He came back and said not to worry that he would get an approval. About 30 min later I got the approval. My experience was great!

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.