ZERO stars because a Chamblin's Bookmine employee STOLE MY PHONE!!! Or rather, they tried and failed. My advice: Keep your phone close and don't trust ANY of the employees. They will cover for each other including the manager. I don't live in Jax and was eager to see the store my friend had raved about. While perusing the book stacks, I noticed I'd misplaced my black Samsung Note with a green protective case with black fabric credit card holder on the back (Note: It was very distinctive.). I went searching in the area I knew I'd put it down. It was the Fantasy section at Robert Jordan's Wheel of Time series. Thank the light there was another customer, a good Samaritan, who had taken the time to turn it in to the front desk. As I approached the desk I asked a youngish man who had dark hair if they had my phone. He indicated no one had turned in a phone. The place was busy and there were a number of employees working at the desk. I went back to the young man who turned it in and he politely agreed to show me the EXACT person he handed the phone. He pointed out at an employee with a distinctive grey cap (not a baseball cap, but the exact hat a co-worker of mine wore when we worked at Borders Bookstore. It's not a beret, but denotes the character of "I am intelligent and/or cultured just look at my hat kinda vibe." ) He wasn't any of those things. As we came to stand in front of him, the dude (not making any eye contact) literally whips out a white Note Five with a green protective case like mine, twisting it in back and forth in front of us. The grey hatted perp said something to the effect of, "I've got the same phone and I lost it in the store," as he mumbled a 'Thanks' to the good Samaritan. Now, I KNEW he was LYING. First, the good Samaritan described my phone exactly. Second, I never told the perp my phone's DESCRIPTION. I watch Law & Order and knew in my gut, "This dude is try'n to pull a fast one and steal my phone!!!" Blood and Bloody Ashes. I was pissed. I'm tenacious when it comes to someone trying to lie to me and, even worse, a liar with sticky fingers. Thankfully, intelligence was not something that the Grey perp was acquainted with, unlike my husband who was in London, England. I phoned him up and explained the situation as we left the store for a bit. My spouse proceeded to connect with our home computer in the US. Fortunately, the perp had no idea that my phone could be tracked by GPS and that my husband had the capacity to "ding" its location quite loudly for 5 minute increments. My friend and I came back into Chamblin's on a search and, hopefully, discover not destroy mission as I wanted my bloody phone back!!! We both noticed a door cracked open held by a chair while searching...we opened it and saw the grey perp with the black haired dude throwing out books into a huge metal garbage dumpster. I backed out of the doorway and proceeded to text my husband...."Ding the Locator NOW." Lo and behold, a miracle happened...black hair dude, who was now an accomplice AND complicit in the crime, suddenly comes back into the store and 'finding me' says, "Hey, weren't you looking for a phone. I think I've found it." Meanwhile the grey perp had disappeared. Black Hair accomplice dude, climbs INTO the dumpster and 'discovers' my phone. Now, you would think that management would be concerned with an employee with sticky fingers. Either to review hiring procedures or a possible visit from the police. Alas, the exact opposite is true. My friend and I stood in front of the white haired aged manager who studiously talked on the phone, pointedly ignoring us as we loudly bespoke our grievances. He would NOT get off the phone. By this time, I was done and just thankful I had gotten my phone back. Btw, watch out for the short brown hair, fairly tall chick. She was right beside me as we tried to talk to the manager. Yes, I knew you were texting the perp or the complicit accomplice. I should have called you out, but, like I said, intelligence nor sense of right and wrong are NOT what you will find at this Chamblin's location. read more