Excellent Service & great customer support. Jackie is an excellent communicator, she updated me on-time on the status of my car, she even waited for me after 5pm(their closing time) to arrive to pick up my car. Was recommend to me by my Toyota dealership & I highly recommend this shop to any one in need of auto glass fixing. H Hussein read more

I am impressed with the professionalism and concern Ian has shown for his customers and their needs. After a series of missteps, not his fault, and unfortunate personal issue with one of techs, he stepped up, took the time, and replaced my windshield in a timely manner (in less than 12 hours). I am deeply appreciative of his efforts and highly recommend Champion Auto Glass for your windshield replacement. read more

Once again I had to call Champion Autoglass for a windshield replacement. Always punctual and efficient. Thank you again! read more

Champion Auto Glass - Replacing windshield - Auto Glass Services Near Me - Woodbridge, Virginia

I just left Champion Auto Glass and could not be more pleased with the job they did. An object hit our windshield Saturday while traveling on I-66. My wife called the insurance company and an appointment with Safelite was made for April 21st, over a week away. We've had the car only a few days. It has only 1900 miles on it. I called the dealership where I bought it to ask for recommendations on getting it fixed and they immediately said they send all their glass jobs to Champion Auto Glass. I called and Ian the owner answered. He took my name, VIN, and insurance information. He told me he could get it done sooner and better. I said OK and called the insurance company glass department which is actually affiliated with Safelite. They had no problem however changing my claim to Champion. The windshield came in today and Ian rearranged his schedule so my windshield could be replaced. As promised, it was done sooner than what it would have been done. Ian is not only an awesome businessman who goes the extra mile for his customers but he's a nice guy. He has a trained, experienced, and professional crew who along with Ian, had my glass replaced and calibrated in only an hour and a half. Special shoutout to Jimmy at the front desk. He was busier than a cat covering its poo but I noticed he handled the numerous calls with calmness and professionalism. Unfortunately, the only reason to deal with this awesome company is if you have broken glass. I think I'll swing by with lunch some day. read more

I wasn't sure what to expect at first but I called Ian yesterday and the team at CAG replaced the cluttered and malfunctioning slider oem rear window for a new Ford stationary heated solar controlled window in my 2015 F150 within an hour and they also gave me a great deal on parts and labor without any insurance claim. I called Ian later and mentioned how happy I am with the job they did. V/r, Jeffrey read more

Champion Auto Glass - Auto Glass Services Near Me - Woodbridge, Virginia

This is truly an amazing business. I had a small crack or a chip on my windshield of my brand new car and I reached out to a few different vendors and everyone recommended that the glass be replaced. Champion auto glass fixed it without having to replace the glass and bought it back to brand new. The owner took my call right away and the tech was absolutely fantastic. They made me feel at home when I got to their shop and gave me a very fair price. I wish them all the best and definitely recommend them for all glass work read more

I had a cracked windshield that needed to be replaced before my state inspection. I was not in a hurry, but Ian was able to schedule me for the next day. I showed up early and they were already set and ready to start working. My car is nothing fancy, a computer/work truck but they treated the car as though it was brand new. Ian answered all my questions about the hows and whys of auto glass. (Fascinating by the way. Way more technical than I thought.) Had I not been for the questions i asked, I would have been out of there in 30 minutes. I enjoyed watching the process and the explanations. I would and will recommend Champion Auto Glass to all my friends and acquaintances. Thank you to Ian and your entire crew. read more

Wonderful service. Fixed my windshield with all the alignments within an hour. Made it very easy to work with my insurance to get the repair quickly. They can in in a Saturday morning to ensure my car was ready for a trip on the following Monday. They are the best!! read more

Champion Auto glass is a great company to work with. My windshield was cracked on I-95 and I needed it fixed quickly. They fixed the windshield and calibrated the radar the next day. Ian is a fabulous owner/manager very accommodating. Everyone who works there is very knowledgeable and friendly with respect for the customer. A mere 3 weeks later, I cracked the windshield of my other car and returned for the same exact service. Thanks Champion Auto Glass. read more

Super happy with Champion. Both the technician and the owner were great to deal with. Their customer service and the quality of their technicians are night and day compared to Safelite, who we hired once, just to have the technician seemingly drop the glass panel on our car and shatter everywhere, and drive off without saying a word. Never again! read more

Champion Auto Glass is bush league unprofessional business. Initially I was moving forward with Safelite until I was connected with Champion. Since my Mercedez glass was on back order I called around to see if there is any way I can get the glass sooner. When speaking with Champion they immediately bad talked Safelite saying they aren't experienced with Mercedes glass and Safelite would not use original Mercedes glass and wouldn't be able to calibrate the cameras properly. This was a lie since I learned that Mercedes original glass is the only option regardless of who you use. So me being naive I canceled my claim with Safelite and continued with Champion. Before I made the claim with Champion they ensured that they could only get an estimated time on the glass delivery once it's actually ordered. This is another lie...the glass is on back order with no estimated eta. They knew this already as well. Then after I made the claim with Champion they wanted me to pay my deductible before even ordering the part. This was a detail that was not mentioned. I also had to reach out to my insurance on my own to file the claim which is ok but Safelite does all this for you. After I made the claim with Champion I did not hear back from them with any status update and wasn't even aware that I needed to pay a deductible for them to begin the process. So this was more time wasted when Safelite literally handled everything and made the order within 30 minutes after my claim. Long story short the owner who was bad mouthing Safelite reached back out to me to discuss the deposits. I pleaded with him politely that I will pay my deductible once the glass is confirmed in transit or once the job is completed. He responded by calling me disrespectful for expressing this request. I simply hung up the phone and canceled the claim. I reached back out to Safelite and they took care of the claim immediately now my glass in transit a week later. I notified my insurance and Mercedes not to use Champion as a preferred vendor. The owner is very unprofessional and when the owner of a company blatantly bad mouths a competitor it's an automatic red flag in the sales world....he should know better. like I said bush league business you're better off going with Safelite. Safelite is a straight to the point company that's not desperate to get your business. read more

The team here is great. Ian was incredibly helpful and went well out of his way to get the glass replaced quick.

My windshield in my new car was literally broke. A rock hit it and the little chip spread and before I knew it the whole windshield had a crack up the middle of the whole windshield. I was recommended to Ian at champion auto glass from the service advisor Meghan at Toyota sheehy fredericksburg, it was a pleasure working with both parties. Champion auto glass so professional, very responsive and really takes care of their customers. Makes the process smooth, easy and fast. I will be returning for business and will recommend to every person I know. Thank you!!!!! A million times thank you!!! My windshield is now beautiful. read more

Champion Auto Glass - No cracks!!! - Auto Glass Services Near Me - Woodbridge, Virginia

Simply the best and easiest to work with, insurance (State Farm) windshield replacement company in Northern Virginia.

I contacted Champion Autoglass on a Thursday evening about a small crack in my windshield. Their mobile service scheduled my repair for the next afternoon. Unfortunately, the rain caused a delay but they came to my home to repair the windshield the following morning. The quality and service was excellent and the price was very fair and reasonable. I highly recommend Champion Autoglass!! read more

I had a great experience with Champion Auto Glass. They are a top notch company with great customer service. They were responsive, provided me a quote, and serviced me the next day. What more could you ask. I had a big crack in my windshield on my BMW 3 Series and they provided me options along with competitive quotes. The team came out earlier than expected, quickly got the job done, and my windshield is brand new working like it was installed in the factory. I highly recommend them! read more

My car windshield was severely damaged by a rock that fell off the back of a landscaping truck. I called Safelight and they offered to schedule me for a date that was over a week away. I called Champion Autoglass and they couldn't have been more responsive. I had a new windshield within hours and the installer, Cory, was an absolute pleasure to deal with. They did a great job and did it professionally. I strongly recommend Champion Autoglass to anyone who needs to have their windshield replaced. read more

These guys were really great. I can't complain. I got a rock in my windshield on the beltway the other day. My dealership told me to call Champion Auto Glass. The guy I talked to was super friendly and helpful on the phone. He set up an appointment for a technician to come to my home to fix the car. I didn't even have to bring it to them... they come to you. Which is great. They showed up at the time they specified. The whole process took less than 10 minutes. (it was a small crack) They also accept credit cards. From what they tell me, the work is guaranteed fixed. If I have any more problems I just call them up and they come and fix it again, for free. I've already recommended Champion Auto Glass to a friend who has the same problem with their windshield. read more

So for the first time in at least 20 years, I jump onto the Beltway for like two seconds when I hear a rock hit the windshield. Brand new car and now a chipped windshield - no bueno! So I talk to Ian the day it happens and he sets up the appointment for Tuesday (today). I contact USAA on Monday and get everything set up with them. Tuesday at about 8 am, I get a call from Travis (I think) who tells me they'll be out between 1 pm and 3 pm and they show up at about 2:15. They fix the crack in about 15 minutes and were totally professional the entire time making sure I understood everything as they went along. Couldn't be happier. read more

Champion Auto Glass - Windshield repair from 04/05/2016 - Auto Glass Services Near Me - Woodbridge, Virginia

Professionals. From scheduling to install, the office and crew are professionals. Knowledgeable, polite and pleasant. Every time. I have hired them to repair or replace windshields of different vehicles several times. Excellent work. read more

I received excellent customer service from the gentleman I spoke with on the phone, to the two gentleman that came out to replace my windshield. They called to let me know when they would arrive, and when they we're outside. I'm terrible with names, but I believe one of them was named Ron. They both shook my hand and introduced themselves to me (which seems rare nowadays). I would recommend them to anyone! read more

My windshield cracked in March and my insurance recommended me to Safelite auto glass repair. Between then and today they failed to get me a windshield and repair it. In fact, after months of delays and getting defective windshields, they were so unresponsive it never got done. Mercedes-Benz recommended Champion Auto Glass. They were able to do in a matter of a week, what Safelite was unable to do. And their customer service is superior. Don't make the same mistake I did and rely on Safelite to do your job. I will never use them, and will always refer everyone to Champion! Thank you Champion for your professional and superior service! The folks in your Woodbridge office are awesome! read more

Ian Hanshew went above and beyond to make sure myself and my son were completely satisfied with the service provided by Champion Auto Glass. My review/story is long but it shows the extent that Ian took to make our experience positive and memorable experience. When the windshield on my son's 2020 Subaru Outback needed to be replaced. I did my due diligence and contact several auto glass repair companies in the Quantico, VA area. Many of them provided really low estimates and said the job was easy and could be completed in an hour. But after talking with my Insurance Adjuster, I found that if a recalibration of the forward-facing cameras was not completed after a windshield replacement. It could cause problems with the cameras and safety systems. Champion Auto Glass was the only company to explain the need to recalibrate and the other companies seemed to ignore that fact in order to gain a sale. I selected Champion Auto Glass for its honesty, integrity, and straightforward pricing. Because of my son's crazy work schedule/training at Marine Corps Base Quantico. It was difficult to arrange a time to drop his car off. We had to reschedule the repair dates multiple times, most of which were last minute. It got to the point that Ian even offered to come to Quantico to pick up my son's car! Thankfully it never came to that but his exceptional offer shows how commitment he was to make sure his customers were happy. Ian worked closely with Kevin Hall/Beyers Subaru to make arrangements to do the windshield replacement and camera calibration on the same day (appt was for Friday). When my son was not able to make his appointment...but did not tell me until after the service department had closed. I reached out to Ian and he immediately contacted Kevin and arrange a new next-day appointment (Saturday). Remember, this all took place after the Beyer's service department closed so it was no small feat. The entire repair job went according to plan, but my son was not able to pick his car up before the service department closed. When Ian was informed my son could not pick up his car, he again reached out to Kevin after hours; and made arrangements for pickup Sunday morning. Through the challenges of coordinating a repair date with my son's constantly changing schedule, short timelines on the repair because of weekend hours at Beyers Subaru, and all the way to picking up the car. Ian showed a high level of patience and resolute that would have driven other companies to just give up and send our business elsewhere. For any military families looking for a reputable glass replacement company, please look no further than Champion Auto Glass as they are a strong supporter of our troops and go the extra mile. read more

These guys are fantastic! Have been using them for years. This is the 3rd time ive called them for my personal car. I have already recommended several friends there way. They have always been responsive and competitively priced. This last install i had a problem with my rain sensor and Ian came out personally to correct it. Thank you guys! read more

Part 1- I spoke with Heidi, who clearly and concisely explained all my choices, with prices, and did not rush me to make a decision. I called around to the other guys and when I found that Champion Auto Glass was the best price - I decided to call back. I got to talk to Ian and he was wonderful too! As he reiterated the same options from Heidi, he figured out that I probably had insurance coverage with a deductible less than I anticipated and now I get the best product (original glass) through insurance. He even gave me the right terms to say when working with my insurance! I am excited to work with Champion Auto Glass and will update this review once I have my new glass. I am POSITIVE it will continue to be a wonderful experience. Thank you Ian and Heidi! You have a customer for life! read more

The owner messaged me privately before writing his response in public. His email to me was basically a bribe! It is posted below UNEDITED! I could reply to everything he has said however, I have wasted enoough of my time on this company. While I can and do completely sympathize with your personal situation I do not sympathize with your professional one. If your staff is not able to handle things, get a new staff. All I needed was an appointment and a tech I don't see where an owner is necessarily needed for those things to happen. It would have been nice to just get a referral to another company rather than the run around with the phone mssgs, appt. times, etc. As well, you emailed me through yelp, you had my phone number, why not call? If you really wanted to make an impression and apologize, call me. It would have been the more professional thing to do to offer a discount without there being strings attached! I am insulted that you essentially bribed me. I personally think it is a shame that you can't see that keeping a possible customer and the good word out there was more important that only offering me something IF I would remove my post! Dear Christy, My name is Ian Hanshew, I am the owner of Champion Auto Glass, Inc. This is a private message and should not be visible on Yelp. I want to apologize for the great disappointment you experienced with my company. What you have written is very sad to me and I completely understand. We are a small company that focuses on quality and is known to have the highest standards in the industry. We are normally more the "more expensive" and we are normally far "more professional" than the experience you've gone through. I would like to explain and hope that you understand. It is not Keri's fault or Jamel's. To say lightly, I have had one of the most devastating months of my life. I will disclose some of this with you so you can see for yourself and perhaps remove your review in sympathy. I understand if you do not, but I am a good man with a family of 4, a mother to take care of, and employees that depend on me. Reviews are an important part of my business and are taken seriously. On July 4th, my lead technician had a family emergency that required him to move to Florida. There was no warning as he moved immediately over the holiday. We did not have an opportunity to hire anyone to replace him until the following Thursday, which of course didn't help your position. On July 3rd, I received information that my Grandfather, John Pensiero (you can Google it), was dying of terminal cancer and had only a short time to live. I immediately attempted to see him before he passed. He did die on July 13th and the funeral was just this Saturday. I did not return home until last night on the 20th. Kerri was given more than she had ever been given before. Jamel was attempting to do his best which was still not good enough. I do not suggest in any way that you are wrong for being upset. I am however asking you to please remove the review considering the circumstances so that I may pick up the pieces now that I have returned. I would also like to offer you several options to choose from to assist you in recovering from your negative experience. I don't know who did your windshield replacement, but I would like to offer the following: 1. I would like to inspect the job that was done to assure that it was done properly and explain all details to you. This will include details on the procedure and the brand of glass they used as this can sometimes make the price change. It will also allow me to be sure that the structural integrity of your vehicle is not compromised from an improper installation. 2. If the windshield replacement is not perfect or to your satisfaction, I will redo the job at no charge to you. 3. A free windshield replacement in the future, done by myself or my "Lead" technician with a retail value of up to $500.00. 4. A free gift card to any place of your choice of a value up to $250.00. If there are any other suggestions that you have or options that you would consider, I would certainly be willing to listen. The experience you received is NOT the Champion Auto Glass, Inc. standard. It was a broken company that didn't have time to fix the problem until after you were let down. I understand your frustration. I would like you to please contact me directly. I have NEVER had this type of problem before in all my 20 years in business. I am disclosing information so that you may completely understand. You may call me directly between 8AM and 10PM on either number. 703-499-8300 or 703-929-4151. If I miss your call, please leave a message. You may email me at championautoglass@comcas... I am truly sorry we let you down. I completely understand. Please let me make it up to you. Sincerely, Ian Hanshew Owner read more

I have not had my windshield replaced just yet, so this is a pre-service review. I read the review that Christy left and figured she was being unreasonable. Boy was she! I called before business hours, left a message and Kari promptly returned my call and gave me a VERY reasonable quote and quote number. She so gave me instructions on how to get my appointment set up when I'm ready. Give these guys a call! read more

Great experience! From start to finish I had a great experience with Champion Auto Glass. My husband found them after a neighbor's tree fell on my car. They gave him options and I made an early appointment for the next morning. They gave me a 9-11 AM window. When they called at 9 AM to give me a better idea of when they would be there, they thought it would be closer to 11 AM. I was very pleased when the technician showed up *much* earlier than estimated. My neighbor tried to get information from the company so that she could reiumburse us for the expense, and, in my opinion, they did the right thing by not telling her anything. Regarding the bad review they have on here: I wish that Yelp had a button that you could push to tell if a review is UNHELPFUL or UNCOOL. It seems to me like the owner was trying to satisfy a dissatisfied cusotomer. Some people will always find something to complain about. I might not have rated them if I didn't feel that the negative review was unfair. (Keep that in mind future Negative Nelly's!) read more

Amazing customer service and workmanship. After Safellite completely damaged my newly installed windshield I did not want them to replace what they had installed. I called Champion Glass and they talked me through the whole process and had glass a windshield delivered and installed within 2 days. The technicians explained each process, showed me what should have happened, and had me document the previous installer's damage to my car. They were fast and thorough. Thank you Subaru for recommending this company and a shoutout to Allstate insurance for taking car of resolving this problem that was literally a nightmare to begin with. read more

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HANDS DOWN the best customer service I have received in a very long while. I spoke/encountered with four different members of their staff, all of whom were exceptionally knowledgeable about service and the product that was being installed in my car as well as kind. I couldn't believe how perfectly they applied my existing city sticker and inspection sticker. I was also very impressed how attentive and quick to service me they were despite there being 4 consecutive business days of rain (which means they can't service cars that aren't garaged basically.) I would give this company 10 stars if I could but yelp only allows 5. THANK YOU CHAMPION AUTO GLASS!!!!!!!! I was posting a new review on here for an entirely different business and managed to stumble upon other reviewers reviews on Champion Auto Glass. I just wanted to take a moment to shed light on Christy C.'s review. It is unfortunate she interpreted quality customer service (something very rare these days, also something this particular business specializes in) as "bribery." As a small business owner myself, all Ian was trying to do was satisfy her needs as a customer. This is, in my opinion, a true sign of a quality business. If you are searching for someone to replace your windshield, I do hope you go with this company, and I also hope that you are as satisfied with your service as I was, and if for some reason you are not, LET the company fix your problems before resorting to a slanderous review on yelp. read more

Extremely pleased with the service at Champion Auto Glass. The morning of my repair it was raining and I received a call from the owner providing options to reschedule my service or to meet at a covered location - a local dealership to continue with the repair since my location didn't have covered parking. Every interaction was the best of customer service and I felt like I was talking to an old friend. The technician met me at the dealership and was friendly and informative. They quickly corrected a price discrepancy and even connected me with the resources for an additional repair I needed at a discounted rate. I would highly recommend this service to anyone and I will definitely use Champion Auto Glass again and again!!! read more

Anytime the owner answers the phone you usually get treated well, and shows that the owner is committed to their small business. Holds true in this case. Scheduled for a few days after I called, they confirmed the day before, showed up on time, completed the repair, and I was on my way. One thing I would mention is that you might get slightly cheaper quotes, however, check out the type of glass they are installing. Champion uses the Pilkington, which is recommended by my Infiniti Dealer and many other higher end shops. Some of the larger glass replacement chains use cheaper glass. While its true that the fed gov't regulates the outer layer and thickness of the glass, they don't all have the same quality of glass. The extra $25 was worth going with a company with a great reputation that uses quality products. Lifetime warranty on the install as well. Thanks guys. read more

This company is the most transparent company I have ever worked with. They did a phenomenal job on my car and the staff was very friendly. Ian, the owner, is a stand up guy. After the job was done, some sap had fallen on my windshield wiper. I turned on the wiper and it made it seem like the windshield was scratched. Frustrated, I called Ian. He answered my call after hours, and drove to inspect the car personally. He explained what happened and cleaned off my windshield. After the instance, he noticed my headlight was out and began getting me in contact with local businesses that could help me out for a good price. I can't say enough good things about this company. They used high quality glass, drove to my office, and got the work done within an hour. If you choose another company over Champion, you are making a mistake! read more

Spending money on car repairs is never fun, but Champion Auto Glass made it far less painful. I requested a quote via a form on their website, and had a response exactly 4 minutes later. It was a very competitive price, too! I accepted the quote and scheduled an appointment the next day. The technician called to confirm a time slot in the morning and arrived on site right at the time he promised. The technician explained the repair process (he was quite passionate about it - great to see!), and noted my windshield was a low-quality aftermarket replacement brand a large national chain uses. FYI, that same chain posts prices nearly 50% higher than Champion for chip repairs. Anyway, before he started, he gave the standard disclaimer that windshield repairs aren't always successful, but if the repaired chip ever turns into a crack as long as I own the car, Champion will deduct the price of the repair from the cost of replacing the windshield, and the price range he gave for a higher-quality windshield than what is on my car was surprisingly reasonable. If I ever need any work done on car glass again, I would use Champion again without hesitation. It appears the owner takes great pride in customer service and company reputation. The technician took a lot of pride in his work. It's so good to see a company working hard to earn business instead of relying on name recognition! read more

So, so glad that I shopped around when I needed my windshield replaced. Champion gave me a great price - over $100 less than their very well-known competitor that starts with an S. Everything from the booking to the service was super efficient and friendly. Their fee includes mobile service and everything (unlike said competitor, who quotes a high rate and then adds on mobile service and disposal fees, etc. etc.) and they have a lifetime warranty on their work. I called on a Thursday afternoon and they were able to get me in on Friday. They called Friday morning to confirm what time they'd be at my place, and called again when they were on their way (they were even early!). Start to finish, the whole process took under 30 minutes and the technicians were friendly and happy to answer any questions I had. I should hope that I don't need windshield repairs/replacements too often, but with all the construction in this area, I'm glad that I've found a reliable local business to take care of me when I do! read more

Excellent customer service and quality repair job. When you call the number listed above you'll get Tom, the owner, who is friendly and accommodating. He was able to send someone out the to our house to repair our windshield the next day. All our parking stickers and the EZPass transferred without a hitch. They took care of billing insurance for me so all I had to do was sign a paper. Highly recommend. read more

Great job done by great people! It has been awhile since I called around for windshield replacement, so I called 2 other ones after this. I forgot the name of the person who answered the phone but they were super helpful! They told me about the different options of glass and the prices for each. The great thing is that they were not pushy. I didn't feel pressured into getting the most expensive ones. I scheduled a time for them to come out to replace the windshield, but unfortunately, that was during the week that hurricane Joaquin was pushing a lot of rain on us, so I had to reschedule. Luckily, they were able to come out the next day. After they finished (I think they took about an hour-but I wasn't there when they actually did the work), I looked at the glass-it looked well placed and it rained later on that day so I know there aren't any leaks. The only thing was that I noticed a very minor, light scratch, maybe like 5 inches or so. Since it was so minor, I was willingly to overlook it. Overall their service was good and their availability seems flexible. read more

This Company is OUTSTANDING! From their customer service to their incredibly fair prices- they are the Best hands down! I own my own business and so appreciated dealing with people who Actually like their job and appreciate their customers. THANKS!! read more

I needed to replace my windshield after a small rock chip turned into a giant crack. Great customer service, best price I could find. And the price they quoted was the price they charged. Would highly recommend. read more

Having the schedule busy, it's really hard to make appointments in order to fix your car, and accidents happen so quick, and like that I was able to get my windshield replaced, by the next day my car was ready, awesome costumer service, they gave me a window time to arrive. And like a blink it was done! Thanks to the guys that replaced the windshield and Heidi to make it happen! read more