I had a great experience with this shop. They replaced my brakes and rotors and completed a…read morethorough inspection of my vehicle. The team was professional, and took the time to explain everything clearly. The work was completed promptly, and my car now drives like a dream. It's refreshing to find a business that provides quality service without any pressure or surprises. I would definitely recommend them to anyone looking for reliable automotive service, and I'll be returning for future maintenance.

Recently purchased an 06 Camry from Williston Economy and could not be more pleased. Have bought…read moreseveral vehicles over the years from them. Friendly and Patient staff who are extremely knowledgeable. Serviced and Detailed right at this location!

Great customer service but expensive commodity car service…read more When I go to this dealer's service center, I always am promptly greeted and handled in a courteous and professional manner. Everything is very well explained to me as to what is going to happen and service is provided as promised. Great! Down side, they are always pushing every other potential service as this is where they make margins. And after doing some price compare, they do their best to maximize those out-of-contract/warranty services for typical, "commodity" car servicing. Why get some work done here that I can have done at a location-convenient spot that I have history with? I've found parts (engine, cab filters) to have a great mark-up over the local comp and other general services to be priced noticeably higher than other locations. So, if you want some great work done with excellent customer service, go here for all of your work - but if it is not warranty, or you are fine with your current shop for basic servicing, go there as you will find you pay more at Berlin City compared to others.

this dealer/repair shop just crooked. Failed to honor warranty with recall issue, blamed it on…read moreanother reason why issue happened. Second professional opinion at a different shop verified it is in fact the recall issue. Go to the other Kia dealers in this state, this one's the only crooked one

I can't speak for service department, yet, but Mike Dyskstra and Robert in Finance were…read moreprofessional and wildly supportive. We had done our homework and knew what we wanted, including the Costco price. There was no strong-arming or dissing; in fact, Mike was detailed and compassionate, for my wife's mom had died earlier this week. We needed people to be kind and professional. Thank you.

I had an extremely expensive and frustrating experience with Burlington Subaru involving my 2021…read moreSubaru Forester, and I think prospective customers should know what happened. My Forester developed major electrical problems involving the wiring harnesses and ECM. I brought the vehicle to Burlington Subaru expecting the problem to be properly diagnosed and repaired. Over the course of dealing with these issues, I spent approximately $12,000 on repairs. After that enormous expense, I expected to have a reliable vehicle again. Instead, only weeks after a wiring harness had been replaced, the Forester experienced serious electrical problems again and became undrivable. Burlington Subaru then identified corrosion in the floor wiring harness and provided photos showing the corrosion. There had also been significant moisture getting into the driver's-side floor area of the vehicle--something that obviously concerned me given that the problems involved electrical wiring located in or near the floor. What is so difficult for me to accept is that I spent roughly $12,000 trying to save this vehicle, including extensive wiring and ECM work, only to end up with a Forester I could no longer trust or realistically continue pouring money into. Ultimately, I had to absorb an enormous financial loss. I essentially lost about $12,000 trying to repair a Forester that was still not dependable after the repairs. I understand that dealerships cannot manufacture perfect outcomes and that complicated electrical problems can be difficult to diagnose. My issue is the outcome I was left with after spending this amount of money. When a customer spends approximately $12,000 repairing a vehicle and ends up shortly afterward with another major wiring/corrosion problem and an undrivable vehicle, something has gone very wrong. This wasn't a minor inconvenience or a disappointing service appointment. It had a substantial financial impact on me and left me without confidence in a vehicle that I had invested thousands of dollars trying to repair. I wish I had made a different decision before putting so much money into this Forester. Based on my experience, I would strongly recommend that anyone facing a major electrical or wiring repair here ask a lot of questions about the underlying cause of the failure, whether water intrusion has been ruled out, what warranty applies to the repair, and what happens if the same or a related problem returns. I can only speak to my own experience, but after approximately $12,000 in repairs and still ending up with an undrivable Forester, I would not choose Burlington Subaru again.

This is hands down the best body shop I could've ever gone to. My car dealership had recommended…read morethe place after I was side swiped with a decent amount of damage to my passenger side. The receptionist Lynn was the MOST helpful and utterly amazing helping me navigate my insurance and figure out what was going to happen. I wish I could recall the gentleman's name who worked out back, but he was also amazing. I picked up my car this AM after repairs took about a week and I can't stop staring at my car. It's back to being brand new and I am thrilled. I hope I never have to see them again but if I ever need any bodywork done again would 10/10 times only go here ever again!!!

After my mother-in-law backed into the passenger door on my wife's car, I was in need of a body…read moreshop. At a friend's recommendation I brought the car to Washburn's, and I couldn't have had a better experience. Erin (the owner) handled everything - submitting the estimate, dealing with the insurance adjuster, and even coordinated a rental vehicle for us (it was ready and waiting for me at the shop when I dropped off the car to be worked on.) I could not be happier with the quality of the repair, as well as the paint work that was performed. I looked over the repaired area very thoroughly trying to find something that was done incorrectly/poorly, and couldn't find anything. I highly recommend them to anyone that is looking for a high quality repair to their vehicle.

I needed a key for my 2005 Accord and a recall addressed…read more "Bing, bang, boom" is intended to show a serious of actions, sort of like saying "presto, change-o!" or "abracadabra!" It suggests a quick and almost automatic process takes place, sort of like saying "and before you knew it...". I've also encountered "Bingo-bango!" used in this manner. In other words they were great!

Took the car in for normal servicing. Last time I was in, I had asked for them to check a seat…read moredefect. Somehow it didn't get done, and upon asking when picking up the car, said they'd get it next time. So this is next time, but I'm out of warranty now... so it's out of pocket, and they say it's not documented anywhere... Asked for a state inspection, assuming the seat would be repaired. They didn't do the seat but did the inspection knowing full well it would fail... What's the point? Not going there again.

I've been wanting to buy a car from them, a 2025 Subaru Forester they've had advertised almost a…read moremonth. I've called and left several messages. I've tried contacting them through their website and they NEVER respond, I tried contacting them numerous times through Facebook marketplace, they never respond. they NEVER call back. I live 4 hours away so it's imperative I speak with them. as far as I know, they're probably out of business.

Honest guys. Been there maybe 3 times. Adam at the desk is very honest and helpful. Eric I believe…read morewas his name worked in my car and communicated with me directly and together they helped me out. Honestly and knowing I had a budget . Honest fair good place to go

Used these guys for service. My first interaction was with a…read morefaulty TPMS sensor. Service advisor told me that they had to order it and it would be about 1 week. After not hearing for 2 weeks I called and was told that it was backordered and they'd call me when it arrived. After another month I called to check in, spoke to a different service advisor, and was told that he can't even find my order in the system and that my TPMS sensor showed up as in stock in the local warehouse and could be there the next business day. When I asked if the last guy simply forgot to order it I got no response. Yesterday I showed up for my appointment to have my oil changed, brakes replaced, and winter tires swapped for my summers. I scheduled the appointment over the phone over 1 week in advance and specifically asked them to order 4 pads and rotors so that they would be there when I showed up. Showed up for my appointment and was told that never happened. Had them just swap the tires instead. Get in the car to drive away and see that the tech forgot to re-train the TPMS sensors... Will be going to a different dealer from now on. Last comment is that even if you book an appointment for a specific time and tell them that you're waiting, they hardly ever pull your vehicle in the garage in the first hour. Waited over 3 hours to simply mount/balance 4 tires. (Usually 1-1.5 hours of labor)

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

I cannot put into words how insanely helpful this company, its owner and all of the employees…read moreinside are. We had amazing service, our little 1500lb trailer tire was flat, and they came quickly to help. We had a lot of problems finding someone to take the job. Once they arrived with roadside assistance, they noticed our spare was no good, as well as the said tire, so they put in air for a temporary measure. We went and bought a tire, and then we drove over to their location so they could fix the tire despite them having a super busy schedule because we couldnt find anyone with open availability...when there they fixed it, then noticed that the other tire was also on its way out and helped us source another tire.... just so many hurdles jumped through with kindess. These guys bent over backwards to help us and that is just unwinnable service. It meant alot to us as we live 5 hrs away and were a bit stranded. Plus we loved how they all had a great sense of humor.

Stewart picked up our car after an accident and was the most efficient and compassionate. He was…read morean excellent representative for this company. He spent time to clean up around the car and help check for personal items in areas that we couldn't safely access. In the future based on his performance, we'd use them again if in need!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Stephen was patient and available as my husband I learned more about electric vehicles. He was…read morepolite and not pushy. During our purchasing process, all the staff were patient and well informed concerning the vehicle The purchasing process was as smooth as could be.

I have purchased 5 VW's over the last 4 years (for my wife and I) from Shearer VW. And multiple…read moreAudis from Shearer Audi before that. Service has never been great, but at least acceptable. Well, I've had my newest used 2021 Atlas Crossport in multiple times for the same issue without resolution. So I took it to my regular mechanic shop that specializes in German cars. They diagnosed the problem immediately and when I reached out to Shearer to see if they wanted to make it right, they said they would look into it and have since ghosted me. I will buy more VW's but not from Shearer. No Shearer dealership will get my money ever, and my average is 1 new car a year. A strange business model.