They Beg for tips. For example you give them Lets say 15 dollars they will ask u to give 20. Begging for tips is very unprofessional a tip should be taken because its extra money given to show thankfulness. Its like they don't appreciate the 15 u give them and keep pushing for more. The massage is good the place is good just not the etiquette of the workers read more

This place never fails. I've had different masseuses, and each time it's been a great experience. The facilities are clean. They have many therapists so it's not difficult to get an appointment. I highly recommend this place. read more

I loved their service but after there was a misunderstanding about a tip, these people turned me off! A tip should be a voluntary gift not an obligation. Who demands a service with a huge tip? Why don't you raise your prices instead? This is ridiculous and good luck to your business. I am very dissappointed at you! read more

I love this place. Clean, friendly and most importantly great Thai massages. I would go every day if I could.

Have you ever wanted a massage so badly that you obsess over it? It's all you think about because you know your body deserves it and you worked enough 12 hr shifts that your legs start to feel like concrete blocks. Well that was me today and I made the decision to finally go in. I walked in and asked for a deep tissue massage. As with any massage, I laid down and nestled my face in the massage table awaiting my average masseuse. But then this woman prepares me for my massage and goes to town on my overly tense and tight body. Her feet, hands, arms and legs are strong. She has me suppressing the pain because it feels so good and I don't want her to stop using her strength on what I know are the most tight muscles I've had in months. This strong woman's name is Noy (Vicky) and she's the best masseuse I've ever had. She massaged my body like no one ever has. Although I was paying her, she made me feel like she genuinely cared that I feel better. I am so looking forward to my next deep tissue massage with Vicky!! Please don't forget to tip her read more

Sad to say my experience was not good. I was really looking forward to this place as it has amazing reviews! In all honesty, everyone was very nice, but strictly talking about the massage...worst one I have ever had. I made an appointment for a 1.5 hr deep tissue massage, and I certainly did not receive a deep tissue massage. I specifically asked to have just my back and legs worked on, but those were the areas that received the least attention. A lot of light pinching motions and sweeping of hands back and forth on my body, like she was tickling me (sorry, I dont know how else to describe it). Literally, spent maybe 10 mins of doing that on my back, then she moved on. Finally, after a half hour, I spoke up and had to keep asking for more pressure. And when I did ask for more pressure, she stepped on me and it was too hard and painful, (no middle ground, apparently) especially because she would step on parts that were not "fleshy" like near the bottom of my legs, near my ankles. When I told her to please stop, I dont think she understood, so I tried to bear the pain until she was through. I personally don't care for "stretching" as I can stretch myself and that is mostly what my 1.5 hr massage consisted of. How is a deep tissue massage mostly stretching? I wanted to leave after the first 45 minutes, but out of respect for the masseuse, I didnt. I know I am payng for a service and I should get what I pay for, but I didnt want to hurt the masseuse's feelings, because I do believe she tried her best. I am not sure if it is a lack of communication or what...but I even informed the receptionist prior to my massage of exactly what I wanted--I asked her to please let my masseuse know --- I literally JUST want my back and legs worked on with a deep tissue massage. Overall, I feel worse and I am out $75. read more

Left this place wanting to cry. After a different negative experience at the North Hollywood location I still loved the massages and wanted to try to see if this location was better. I was so happy to finally take some time for myself and get a massage I would enjoy. I told the woman at the front desk what I wanted, sadly, even though the massage therapist did a good job she did not give me a Thai massage. Both what I needed and requested at the beginning of the massage. I wasn't not going to pay for my service because she did perform a massage but this is the second extremely negative experience I have had with chan thai massage. Their resolve was oh well just do it next time. I will never go back.. read more

Horrible place!! HORRIBLE SERVICE. They literally ask you to tip $20 and Up. The massage was ok but these people expect you to tip them at least $20. That is insane. I chose to tip the amount I want not what they want me to tip. Last time I checked tips were optional. The front lady was so rude she said do not come here if you don't tip that amount. Super rude and tip Thirsty. STAY AWAY from this place! read more

The therapeutic enjoyment that I received from this wonderful place, with easy parking, attentive staff, as well as their use of deep tissue, Swedish and shiatsu methods left me with a feeling of unbelievable therapeutic goodness, and relief that I have not experienced in ages. I cannot give a high enough review to this wonderful establishment, which is a boon to the community, as well as a practitioner of the fine therapeutic odds, please bring your entire friends and family here for a spa day treatment, and other restorative care. The highest recommendation I cannot recommend it enough they also do authentic Thai and combination for up to 120 minutes. Easy parking with certified therapists and the sewers. read more

I am sorry for people who had bad experience. I have been coming to this place for so many years since I discovered it. Employees come and go, sad when you find your favorite but shouldn't stop there. Everywhere now is expensive but this is called self care. They will not do it hard massage if you never asked. This place is quiet and very clean. You'll really go out and have just enough energy to get home safely and knock out. In my experience, I'd always asked for SUE or JOY, amazing ladies with so much unique techniques. Please do say how you want it directly and they will do it. Never gone wrong with them. They will target the areas you specifically asked for, even grant an alternative special request to get more time on different areas you'd prefer. For the tipping process, this job is not easy and very tiring for them too. We wouldn't be able to get massages if none ever worked as one. Just a simple gesture and don't get stressed as you're giving a little appreciation whether you come back or not. Ask for SUE or JOY give it a try! read more

I have been here twice and both visits were 5/5 stars. The place is clean and the therapists are very friendly. Their massage beds are heated and the rooms are spacious. This place is worth the money. I have had combination massages with Beni and Joy, both equally gave me a really good massage. read more

I have been going to Chan Thai since I moved into the neighborhood in 2011. It's the best kept secret in town. Love them!

Ask for Joy, my friend and I both swear by her. Best massage of my life and they fit me in the same day I called in - 5/5 stars!!

The best! It was quite a hassle for payment because they only have Zelle. Also they ask you for tip right away even if the massage hasn't started yet. read more

This is my second time here and this has by far been the best massage I've ever had. Mary was amazing and really sweet. I got a deep tissue massage with hot stones this time. I love how they use their entire body for the massage. Standing on my back felt amazing and it relieved a lot of tension I had built up. She utilized every single minute of my hour and I couldn't be more pleased. Now I see some reviews about tips... At first I thought it was a bit much to expect a certain tip amount, but let's all keep this in mind. When you're provided a service that you're pleased with, it's only right to tip. These massage therapists don't work independently and probably don't get much of a cut per massage, so they probably really rely on tips just like a server or bartender would. Paying $45 for a full hour, thorough massage is outstanding. I personally paid a $15 tip because I was very happy with my service. Mary didn't seem to expect one but was rather happy when I tipped her and she even gave me a hug! So let's not be inconsiderate about tipping please. On my way out I made another appt for next Sunday. Can't wait to come back! I highly recommend Chan Thai to everyone :) read more

As soon as I walked in for my appointment they put me in good hands with Bella, she asked if I ever had my back stepped on and I answered "no". She went on to slowly step on my back and asked every minute if I had any pain. I would recommend you ask for Bella if you decide to come here. read more

I got 90 mins massage yesterday. It wasn't good at all. Not even an hour pass by, my masseuse stops massaging constantly in between massages. Not sure if she was taking naps in between but I literally woke up coz I noticed she stops massaging. I even asked her if she was okay. The massage wasn't relaxing at all. She told me that next time I should just get an hour massage coz 90 mins is too long. Not coming back here. I still tipped her $20 for her effort but that was the worst massage I have ever gotten. read more

I hate to leave bad reviews but this just has to be said for any new customers considering coming to this place! I booked a 90 min massage and gave specific simple instructions- " please focus on neck & shoulders" & I was shocked how the massage was! The massage "therapist" who clearly did not want to give me a massage just slathered COLD oil on me, tapped her fingertips on my legs, scratched my head HARD, pressed hard on my ovaries?? and then rubbed my ears for 90 minutes!! I honestly just wanted to leave it was SO BAD!!! THEN they had the nerved to ask me rudely for more money when I gave over a 20 percent tip !!On top of that harassment and my hair falling out from hard head scratching (& yes I asked her to stop and for her to please be gentle as awkward as it was) I heard car alarms going off in their parking lot and walked out to find 3 cars getting broken into. Stay FAR away from this place!! Theres tons of great Thai massage establishments with great massage therapists in the area that operate like a real business! Surprised this place hasnt been shut down ! read more

On Nov 9 2023 I took my daughter to get a massage, when the lady saw my daughter she said to her " Your fat, your a big girl" my daughter was stunned that she said that to her but didn't say anything. My daughter also has been diagnosed with depression, anxiety, and a Mild intellectual disability. As the lady continued to do the massage she continued to say mean and hurtful things like asking my daughter " Do you have kids?" She said " If you have kids maybe you'll lose weight" She continued to tell her what she needs to be eating and what not to eat. She asked my daughter to turn over on her back and started laughing out loud at her. My daughter is 289lbs and is preparing for weight loss surgery. She's a beautiful black young adult and should be treated like any other paying customer. When my daughter came to the car and told me I immediately went in and demanded to speak to this evil witch and told her some words and all she could say was "!Im sorry " I demanded a full refund which was given but after asking that the manager call me I've yet to receive a call. She should be fired immediately. I will be contacting the news channel also. We will never go back to this place again read more

My favorite massage place that's less than 5 mins away from where I live:) I already feel great after getting a massage at this place:) Thank you to all the hardworking ladies! I'll see you soon again! read more

Very strong knowledge of the work performed. I would have given five stars, however upon completion of the massage I gave a 20% tip, they literally begged for more money, insisting the place does a good job. I was very uncomfortable by the approach of the therapist and the owner. This is not about the money, it is about their approach to almost force customer for more money. Very unprofessional. read more

This is only the second massage I've ever gotten, and first time at this location. It's pretty nice and cozy. Nicely prepared massage rooms which contain the bars on the ceilings for those that choose to get that massages. i was asked if this was my first visit there and given a quick low down of how to prepare for the session. I had a great experience with my swedish massage with May. She could feel exactly where i had the knots in my back and tended to them with expert hands. I felt such relief after she worked though my muscles. She's very professional and moves expertly around the body while trying to to disturb the client. I appreciate the care she took with me. Will definitely return. I also paid through Venmo once the session was complete. read more

AMAZING! Great staff, clean and comfortable location, and one of the best massages I've had in a while. And free parking! Highly recommend!

Omg Kathy & Nicki were AMAZING. Best massage ever. My boyfriend brought me as my birthday gift & I'm so happy he did !!! We will be back!!!!! read more

First time going here few days ago. Was looking for a good massage place close to home. Well, they have great reviews so why not give it a try. I went here at around 6:30ish. Missed the place and to find parking so I had to go around again. Found the entrance to the parking. Parking is pretty tricky, so much spaces but designated to the whole building. I parked on the second floor so much space but their spot is on the far left corner for one spot only. 1st floor idk if how many customer parking they have There's entrance from the parking going to the massage place. You just have to walk through all the doors to the rooms to the reception area In the front. The receptionist is just so nice, friendly and knows very well of what he's doing. Explained to me the difference of all the services they offer. Asked me what areas are hurting to inform my masseuse where to focus on. His name is James if I remember correctly. Told me if I can wait like 15mins which I don't mind coz I didn't make an appointment. Offered me water even asked me if I want it cold or room temperature. I was asked to go in the time he told me to wait for which is a plus points. My masseuse name is Kathy. She was very gentle but firm. I'm a 4'11" 98lbs woman so she was very gentle but firm. Cracked my back felt really good. Hits the perfect spot on my shoulders and neck. Love the smell of the oil they used! The room was very clean and very relaxing. They offer couples massage and you'll have the same room together but the price will be the same per person no package deal. Overall after my long ass review, 5 stars for them I would definitely be coming back here. read more

Fire stepped on em really good. Felt too relaxed for a few days. I would recommend and definitely would come back

I came here the other day to get a Deep Tissue massage because my back was so tight it hurt to breathe sometimes. Not only did Tan work out the knots, but she really paid attention to where I was hurting and spent time on it. Everyone was so nice here and when I came in early, they immediately set me up and got started. Overall, the best price I've come across in Los Angeles for one of the best massages I've ever had! read more

When I walked in they had me to go in room two. When the lady came in she said when I was laying down, she said oh you're a big girl, you're fat. Then proceeded to ask me if I had kids told her no I don't, then she said oh if you have kids you lose weight. Will never come back here ever again. I suggest to not come here to this place. They are rude read more

The customer service was great! Gigi give me an amazing combination massage and I can't wait to go back. It was super easy to book an appointment and love the hours. read more

Please do not let the location fool you. This is a hidden gem. They have gained a customer and I am so happy they have opened up again. They take covid precautions and staff wears mask at all time. I even found a my favorite mausseuse! Will be coming back very soon. read more

My husband and I were looking for a local spot to get our bi-weekly massages instead of making the trek to our usual spot in West Hollywood (from Van Nuys). I decided to take us to Chan Thai for a couple massage to try it out since it has raving Yelp reviews. Holy smokes...was I WRONG! When we arrived, the lady at the receptionist desk tried to brush off our requested couples room they weren't able to accommodate to as she "forgot" to call us and let us know it wasn't available at the requested time. We brushed it off and went with the separate rooms. My masseuse used her feet 90% of the time which is not my choice of technique and was not asked if I wanted this. I personally would prefer her to use her hands and not her feet and oil all over my body. The nail in the coffin was the sound of a dog barking...yes, I said a dog barking in the hallway about 30 minutes into my massage which completely threw off my relaxation! I have NEVER in my history of getting massages, ever heard a dog barking in the facility... not just once, but twice right outside my room. WHY is there a dog in there in the first place? How is that okay? I just know we will not be back! This place is Mickey Mouse and not serious...even if the massages are $50. Spend $15 more and go somewhere with class. read more

I used to go there constantly but they beg for the tips although I leave decent tips. I advise this facility to not beg or ask for the tips because it makes people feel uncomfortable and may not go there again. Thank you. read more

I would give this place 10 stars if I could!!! I came here with so much sciatic pain I didn't think they would be able to help me, but I was desperate. When I walked in, I automatically felt so relaxed, the atmosphere there is phenomenal. The receptionist which speaks perfect English was warm and helpful. The room was decorated nicely. I automatically melted into the massage table. My masseuse Sing, is a tiny little thing but don't let that fool you. She has very powerful hands. After my hour massage I felt as if I was walking on clouds. I felt wonderful. My sciatica was hurting just a tad, not as bad as before I walked in, and I noticed that my knees weren't hurting at all!!! I will definitely be returning with an appointment to make sure someone is there for me!!! read more

I am a 41 year old woman who has never had a massage.... I decided to pop in today without an appt. I did have to wait 45 minutes but they allowed me to lay in a room (my fault cuz I should've made an appt) Lucky came in and did her magic! I have a very stubborn sciatica... And she showed that thing who's boss! I am so happy with the entire experience and I will be back! Even thinking about making it a date night read more

I have been here once before about 6-7 months ago and it was good but yesterday my husband had really bad back pain to the point that he could not drive and was walking totally bent from the waist. I drove him there for a massage with Jenny. When he walked out of the massage room he was walking straight. He is not pain free but on a scale of 1-10, he walked in at a 8 or 9 and came out at 4. That is amazing for an hour massage. The massage was hard and painful in itself but the results were awesome. Jenny is a miracle worker and I am calling today to book another session for next week. read more

Loving Chan thai for a long time and gave it a shot for the first time here at the 2nd location. Far beyond satisfaction!! Great atmosphere, people, not to mention massage was outstanding. Dont waste your time looking for a good massage place, this is the one. read more

This massage spot is awesome ! They put in that work !! I came in with extreme back pain, I'm a dental assistant so my back is always knotted up and tense, I did the Swedish massage, the price was good and the massage was intense ! I walked out a whole new person :) thank you chan Thai massage !! I'm definitely coming back every two weeks read more

Wow, best best best massage I have ever had in my 34 years of being on this earth. Amy was amazing. The way she found all of my knots and applied pressure was phenomenal. Definitely the best active release I have had. Thank you amy !!!! read more

Super clean super nice ladies. Very modest simple salon but quality massage. East to make appointment and parking in the back

Ask for Alice! She's amazing! I was searching on yelp for something near my house because I was in so much pain from working long shifts. I had the 90 minute combination Thai, hot stone which was a lot of deep tissue massage and stretches. This service was 65 dollars and I tipped 20 dollars. They also offer one hour combination for 45 dollars. It was amazing and took so much of my pain away! You can even ask to adjust the pressure of it's too strong for you. I will definitely be recommending this place and will be coming back. There is also a parking structure where you can park at the top and enter the massage spa from the back door. Thank you so much for an amazing massage, Alice! I am so rejuvenated. read more

Chan Thai Massage - Ready for my 90 minute combination massage for 65 dollars. Amazing. - Massage Therapy Near Me - Van Nuys, California

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