I have purchased several pieces from this Tiffany's store over the years and still return from time to time to get my jewelry cleaned. It's too bad it takes at least 48hrs to have the pieces cleaned and picked up on top of having to pay for it now if it's sterling silver. The customer service here is exceptional and I love how helpful each associates are. Parking is free right in front of the store entrance too. I wouldn't hesitate to recommend this location to anyone who is interested to purchasing a Tiffany's piece. read more

Although I left empty-handed, it was a wonderful visit. The sales associate, Marie, was so warm and welcoming. She was able to point me in the general direction of what I was looking for. I came in search of a specific tea set that I have not been able to find for sale at any Tiffany store I've visited anywhere in the world. I've only seen it in videos of the Blue Box Cafe in New York City and I've been searching for it for well over a year. Marie showed me a few other tea sets while trying to help me find the one I was looking for. They were pretty, but not my taste and couldn't compare to they set I was looking for. After a bit of research, she informed me that the specific set I'm looking was created exclusively for the Tiffany Blue Box Cafe and is not for sale to the public. I resisted the urge to shed a tear, but I was grateful that I could now end my search. Personal disappointment aside, the store is absolutely beautiful. Aside from the jewelry, this location also has a small collection of dishes, flatware, miscellaneous decor items, a small collection of glassware, a few baby gifts, and a decent collection of bags and wallets. And of course, the staff is polite, professional, and very welcoming. Even though I didn't leave with the tea set I wanted, I still enjoyed my visit. read more

It's a flagship store so I wasn't surprised by the ample size of the building. There isn't much patronage during weekdays so that's when I go, since I live about 2 miles from here. I've worked with several different sales people and they've all been wonderfully helpful. I always call ahead to confirm items I'm interested in are in stock. I recently picked up a half pave Lock bracelet and it's just gorgeous! I complained the first one they had on hold for me was too scratched up, so they immediately ordered a new one which I picked up a few days later. Wish someone had called me though to let me know it arrived. I also recently got a Tiffany T diamond PG ring near Valentine's Day and I absolutely love it. I haven't been a fan of Tiffany's since college when I wore their huge silver heart necklaces and bracelets but their recent designs are feminine yet industrial and timeless. Finally, a brand that knows how to make a come back with a bang! read more

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Discontinued the clasp to connect charms to bracelets. Why on earth would you do this? This is the worst business decision ever, you are known for your charm bracelets and now I can't connect it without having it soldered on permanently which I don't want to do horrible, please bring them back. read more

Tiffany & Company - Jump ring - Jewelry Near Me - Vienna, Virginia

Always a pleasure to shop at Tiffany's. I have been a life long client mostly online since moving to VA. I have not been here yet but you cannot lose shopping at Tiffany's. Quality and style beyond. read more

I have to assume the management (or lack there of) is the issue because I've never been to a T&Co where the store consistently sucks. This time I go in and there's a dozen employees standing around and only one other customer. I'm greeted and ask if there's anything I'm interested in. I say yes, I'm shown to the area and then she walks away to BS with her coworkers. I stand there like ok she's obviously gonna come back but no she moves on to BS with a different coworker. I stood there so long I had enough time to call T&Co online number and buy from them. The time previous to this a worker was so bad she was fire from all the complaints. This store is the exception to how every other T&Co I've been to is and I hope they get new leadership or shut down because they're hurting the brand. read more

Customer service is an absolute miss. You walk in and have to beg for some assistance to actually purchase things which is so odd. I was told to wait 10 minutes because they didn't have enough staff yet I saw a bunch of folks in suits standing around doing nothing. 2 stars because I love the products but do better Tyson's location - there are plenty of other brands who don't treat customers this way in the area. read more

Ahhhhh, the iconic brand that is Tiffany & Co. From Audrey Hepburn breakfasting back in the day to OPI reimagining the hue on a beautiful woman's freshly done mani/pedi....we all know that color. Everyone in the WORLD knows that color - Tiffany Blue. No discounts unless you're an employee or have a corporate account... and nothing ever goes on sale - ever. I love stores like this. I need to win the POWERBALL, and soon lol. In any case, I took a little trek on over here to check out some stuff that I'd seen online. As nice as their site is, it really doesn't do a lot of the pieces justice so I needed to get a close up view. Tiffany's stores are combination of museum and library to me. You can't hear anyone else's conversation since most folks are virtually whispering. All high end stores aren't this quiet. Miranda helped me and was very courteous and polite. I advised her early on in process that I knew what I was looking for and I wouldn't be wasting her time even though I wasn't buying today. I think she appreciated that since commissioned sales associates can be quite the impatient lot in certain stores/environments. And stores like this have an EXTRA snooty reputation. They don't make me uncomfortable though since I know how to handle them. Foot traffic was light and parking out front was more than ample being Sunday morning and all. Took a look at the pieces that I was interested in and got her card and promised her I'd be back once I got closer to making my decision. Waived at the stoic security guard posted up at the front door as I exited the store and bounced. In and out in about 20 minutes. Tiffany's is bomb. read more

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OOOh Tiffany, how much do I love you and that blue box! Of all the locations around here, this one is somewhat decent. I honestly dont understand how some sales associates can be cold or stuck up. I can easily weed out the ones that behave that way. Cuz you getting a nice comish from my sale if you act that way. I had this nice guy to help me out. I was so indecisive, as I changed my mind so many times. At the Chevy Chase location, they wouldve left m e for someone else. Plus that location is famous for judging customers on how they are dressed. I mean , I shouldnt have to be dressed in a Chanel suit to get superior service. Anyways, here I wore jeans and a tee with my boots and got good service from Dave. I bought a nice choker necklace to match my Tiffanys charm bracelet. Which, I remember to bring in so they can clean it. My bracelet looked brand new. My only ick is that all associates should make all customers feel welcome regardless. read more

I have ordered on phone a couple of times. Each time, the representatives were very attentive. Excellent people. I just purchased an Elsa Peretti , diamonds by the yard necklace. It was shown as a three diamond but was received as a 5 diamond piece. The description online did not specify how many so I assumed 3, as it was pictured. So I'm a little disappointed Since I expected 3 diamonds that would be approx .23 ct but have 5 at approx .14. The chain is extremely fine. I was looking for a piece to use daily but I'm not sure I'm comfortable wearing this daily. I waited for some time to purchase a special piece for myself and had in mind an Elsa piece when the time was right. Not sure if I will keep this. Excellent people and service. I cannot comment on quality of diamonds but the way it was made is not great. I'm kind of disappointed folks. read more

Best way to approach this place is to have a reservation. Since they have a standalone store, you know the exact reason why you come here. You're not roaming around to drop a lot of money on jewelry. You should make an appointment. Once you are here, they will take care of you. The staff here is very attentive and they pick up on cues such as your facial expression or body language to figure out what's a good fit or not. I like this about this place because they have that ability. read more

I've been shopping with Tiffany since I was a little girl accompanying my mom to the store and then playing dress up with her items. As an adult, I've purchased thousands of dollars worth of Tiffany & Co. items for myself and as gifts. I live in Washington, DC but frequent Tyson's Galleria and neighboring stores because City Center in DC usually has less options available or in stock. This was my first time at this Tiffany & Co. location and I'm completely displeased with my experience and the level of service I've received. I placed a pick up order for a gift (glassware) for a close friend of mine. I also was interested in having two items cleaned/repaired as I shopped. When I arrived in the store, 2 other women were entering shortly before me. When they walked in, they were greeted politely by a male associate (G. Wang), while he ignored me completely. He basically followed them, while they told him they were fine and walked directly to another consultant at a nearby counter. During this encounter, I began asking for assistance from who I now presume was a security guard. At this time, G. Wang finally approached me and said that he could assist me. At this point, I'm uncomfortable and ready to collect my order so that I'm able to leave. He brings me to a chair and asks me what the name on my order is, I share my name, he struggles to find my order and I present my pick up confirmation email. He then goes to the back and collects my bags after realizing that it was glassware and could not be stored in the area he checked initially. As I checked the gift notecard, the writing was not centered and writing was placed over the embossed Tiffany & Co. stamp on the notecard. I immediately told Mr. Wang and he said he would let his colleague know. The 2nd time the writing is no longer on the embossed part of the notecard, but it's still not centered. I let him know my concerns and he takes me back directly to his associate who already has a correctly formatted note card ready. If they realized it still was incorrect, why bring me this copy at all? It seems small but the attention to detail was clearly lacking and it was insulting for someone to place a sloppily printed card with my gift. I would've been embarrassed had I gifted the initial card without checking my order. After this series of lackluster service, I decided not to shop or have my items repaired at this location. There's a certain level of service and attention to detail that you expect when patronizing an establishment such as Tiffany & Co. I will say that the women he treated with more respect looked considerably different than me and I wonder if that's why I received such subpar service. I cannot make that determination based on my brief experience in the store. However, sales associates should be privy to the message they're sending to customers of a different background than themselves. You may be slightly surprised by the outcome when judging someone by their outward appearance. I'm not convinced I need to cease all business with the entire company because of this one lackluster experience but this does make me feel unvalued as a long time customer, especially with this being a flagship store. I drove all the way from DC to Northern VA and was treated horribly and with less care than others within the same establishment. This location should be mindful of the customers they are potentially offending with their horrid customer relations. I will not visit this store to shop, repair or pick up any items. Please save your money, time and dignity and instead visit the Chevy Chase or City Center locations. I've experienced amazing customer service from those locations every time, no matter who assisted me! read more

Tiffany & Company - Jewelry Near Me - Vienna, Virginia

I would like to say, that for a company/building that has been around for 30 years, their customer service is a hit or miss. The first day I stopped by, the lady that helped us was great. Immediately after, this gentleman was cold and standoffish. So exaggerated that I felt compelled to write this review as it was a 180 degree change in experience. read more

Came here with my mother to get one of her numerous Tiffany pieces cleaned and was immediately treated suspiciously. Did not receive the same warm greeting as other patrons but was ushered to a specific section of the store near security. When we asked to have the piece cleaned, we were told we would have to come back to pick it up and could not wait in the store for it to be cleaned. After a bit of push back we were told they could clean it now but we had to wait in that specific section of the store...hmm...ignoring that, we began to look around the store (as store patrons do) and noticed we were being closely watched and followed by other staff. As a black woman, I immediately recognized that uncomfortable feeling of being unwanted in an establishment. Have never experienced this at the other locations. Will never return to this location!! read more

My 50th review goes to none other than Tiffany's in Tyson's corner. What a wild ride it has been this year. From moving into my awesome new apartment, to graduating with my Master's from George Mason University in the Spring, and to top it all off, the highlight of this year will be my fiance saying yes to an excellent engagement ring from Tiffany's. First of all, many thanks to our sales representative, "Noelle" who was VERY helpful with this entire process. Many guys will know what I am talking about when I say this, but finding the perfect ring is beyond stressful. A lot of that stress was alleviated when I came here and spoke to Noelle back in February this year. She was very punctual and articulate with setting appointments and showcasing diamond engagement rings. She was extremely knowledgeable about the subject of engagement rings. She was not pushy trying to sell me the most glamorous diamond in the store. But her and all of the other staff listened to what you were looking for and were very accommodating to helping you find the perfect one (which I eventually did). My fiance has a history with Tiffany's, as in her mother used to buy her and her sisters necklaces and bracelets from there all the time when they were younger. This was a fact that I only knew about after purchasing the ring. How much better can this story get? After the proposal (she said yes, btw), I sent Noelle some of the pictures and videos where my fiance was captured asking the iconic question "Is that Tiffany's?!?". Wait, I thought I was the one asking the big question!? There was even a bystander standing by who knew his jewelry and and asked in an colorful tone, "Is that a blue box!!?". Our sales rep was so pleased to hear everything went according to plan that she invited my fiance and I in for a champagne toast! Providing us with two Tiffany's flutes as a gift with some chocolates to go :) I must say, bravo Tiffany's. You outdid yourselves! Of course this place gets an automatic 5-star rating of the highest standards. Customer service here is beyond phenomenal. read more

I haven't been to this location in 13 years! I'm happy to say they still have the excellent customer service and exquisite showroom floor that they had my last visit. As soon as I entered, I was assisted by Kim. She was very professional and was able to show me all the items that I asked for that I previously saw online. She made great recommendations for additions to my existing bracelet as well as made new recommendations. Once I finished my business with Kim, she showed me where customer service was located so that I could send my bracelet out to have my charm soldered on. The customer service suite was very nice. A little lengthy in time wait considering there were 2 people in front of me and two people after me and less than 5 seats but we made it work. I was assisted by Deepak Makhija who was very nice and got my request in-and-out in no time and my service was Free! Free! Free My visit today was a fantastic and pleasant visit and I'm glad I visited. read more

Tiffany & Company - I deserve thissss & great customer service by Kim !! - Jewelry Near Me - Vienna, Virginia

We come this location over the Bethesda one because the inventory is larger. Many times we have decided on something at the Bethesda location only to be told it's in stock at Tyson's instead. The customer service is what you would expect at Tiffany's. They will give you water/champagne to sip on while you shop but currently don't offer that due to COVID. We went in July to buy a pair of diamond earrings and all the employees were wearing masks. You had to be let into the store one at a time to reduce people just window shopping. Our sales representative was very kind and never rushed us, despite my wife trying a ton of things on. What I love about Tiffany's is they treat you the same whether you're spending $2,000 or $20,000. read more

I'm honestly very upset that I have to write this review regarding my experience at Tiffany's Tyson's Corner location. I've been receiving gifts from Tiffany's since my 13th birthday, I am now 32. I recently received a pair of Tiffany's earrings as a gift back in December 2020 and I didn't take them out the box until June of 2021. I recently noticed the blue hearts have fell out of the earrings so I contacted customer service who instructed me to go into the store of my choice to have them sent off for repairs. I decided to take the earrings to the Tiffany's location at Tyson's corner. I sat down with the customer service rep who told me I would need to pay to have these earrings repaired. I immediately requested a manager to explain that these earrings have only been worn since June and there is honestly no valid reason why this should have happened. Not to mention this was never mentioned while on the phone with customer service. I explained how dissatisfied I was with the product but was willing to look the other way If they were sent for repair as a courtesy, this issue is clearly a manufacturing issue, however the manager refuse to admit it. Nothing was resolved. Up until this point customer service at every other Tiffany location I frequent (center city Philadelphia & King of Prussia mall) was pristine. This is not the level of customer service I expect when I visit Tiffany's and certainly not the level of quality I expect in a product from Tiffany's. Update: After sending an email to my the regional manager, I received a phone call the next morning from the store manager offering an apology and looking to make things right. I went in the next day and my earrings were swapped out for a brand new pair. Now that's the type of customer service I expect to receive from Tiffany's when an issue occurs with their product that is beyond your control. read more

Tiffany & Company - Jewelry Near Me - Vienna, Virginia

My champagne flutes arrived! I'm super excited. I placed the order in store and had them delivered. The sales associates are always nice. read more

Tiffany & Company - Jewelry Near Me - Vienna, Virginia

The customer service is a hit or miss at this location. I recently purchased an engagement ring with Gary and he was wonderful. He helped me get it resized within a week as requested. However when I had to get it resized the second time, the lady in the service was not very friendly and I was told it would take 2 weeks. Well it was not! I called them and talked to a guy on the phone and he showed no interest in helping me and just told me my ring would not be back in another 2 weeks! I'm just disappointed at the level of customer service considering how high this brand is. read more

I like tiffany's! The customer service that I get here is always superb. I normally need to come here for customer service to get my jewelry polished or cleaned. Once in a blue moon I come in for some repairs. I completely love the Elsa Peretti line. I came into this store today because I needed some assistance with my dainty 18k gold Elsa Peretti bracelet that i received as a birthday gift a while ago. As i was there, I decided to take some pictures of items that really caught my eye. It was also to help put together a wishlist for my husband for Mothers Day and my birthday which is a couple weeks apart from each other. I love how they are expanding on their products. I have a few items from here already. I have a pair of sunglasses that I've had for about 6 years and never had any issues with them!! They are still amazing! I also have a Elsa Peretti open heart necklace with a pearl. It is beautiful but always need to bring it in every now and then for cleaning due to the sterling silver. I have an 18k gold Elsa Peretti open heart bracelet. Their items here are so precious!!! I love a lot of their items. I've always told my husband that one day (wayyyyy down in the future) I'd like to upgrade my ring and have it from tiffanys! read more

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Every time I go to Tiffany, I feel special moments are coming soon. Once you step in, you see the fantastic world. First they asked me, 'Would you like to have water or sparkling water or wine?' My answer was 'Wine,please!' Of course. They have a great collection. Not only accessories but also bags. The new T collections designed by an artist in NY are there. So elegant and pretty. Price: From middle to high end. Customer service: Fantastic! Parking lot: Free in front of the store. Location: Great! Close to Tyson's corner;) read more

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Worst customer service store ever out if Tiffany store I visited!! I'm in airline with business and has a chance to see T& Co stores in the world. No one has ever treated me this way. I am here to pick up my purchased item and 2 ladies has been not saying a word but just tearing this guy forever .. how long more do I need to wait after I've been here for 20 minutes. I am giving 1 star for that's the only way I can post my frustration read more

Went to T&Co to buy a necklace as a Christmas present. The young man at the door was charming and polite. I went in, no other customers. Not one salesperson came over. I tracked one down, she didn't understand me. English was not her first language. Had someone else help too. Also did not understand me. Told me never heard of the necklace and I need to draw it. I left. Went to Tiff &Co website, getting necklace next Monday. They deserve no stars. But the nice young man at the door deserves 5 stars. I am well dressed, had a lovely handbag with me but not designer known in US. Not that it should make a difference. If I rolled up in shorts and halter top, I am the customer. You help me. As long as I have the money. Snooty, they are only selling jewelry not finding a cure for cancer. Skip store, shop on line. Plus ebay has some fantastic deals. read more

I've been here a couple of times, and the sales professionals have generally been cold and unfriendly. Today I called the store to inquire about the inventory of some of their fine jewelry since the website will no longer tell me if certain pieces are in stock locally. After an employee asked if he could put me on hold, I waited for about half an hour before trying again. When I called the second time, an employee finally picked up, breathed into the phone, and then promptly hung up on me without either of us saying a word. I don't understand why this store does not seem to want customers, especially since I've seen and heard similar complaints about the quality of the staff. I'm adding an extra star because I once had a nice experience with one of the back of house employees, but I'm never spending money at this store. Online shopping is the way to go these days. read more

Kim is the best sales professional ever !! Just wanted to add that to the review ; ) read more

Tiffany & Company - Jewelry Near Me - Vienna, Virginia

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My husband and I got each other Tiffany's items as wedding gifts. His was cufflinks and mine was an Elsa Peretti diamonds by the yard bracelet in platinum with 3 tiny diamonds totaling .15 carats. After less than one year of wear, one of the diamonds fell out. I brought it to the store and it was shipped off for inspection and assessment to see the cost for repair. They asked for $525 to replace the tiny little diamond (as well as "secure" the other two remaining diamonds and cleaning the bracelet). This is more than 1/3 the original cost of the bracelet. While I think it should be free, I was expecting and willing to pay maybe $100. Over $500 is preposterous. I think big brands think they can get away with this, or just don't really like to cater to people who only buy one or two things. Those one or two things are really special, but it leaves an awful impression when they try to take advantage of something like this. It's a bracelet, it never touches anything but my wrist. If a diamond fell out, it did so on its own. To try and charge me more than ONE THIRD OF THE ORIGINAL price - no thank you. I am definitely never buying anything from Tiffany's again. read more

I love this location! They are super friendly and always there to assist. I have never experienced a pushy salesman or saleswomen. Even the events are awesome. Yianna is our saleswoman and she is dynamic. She is professional and VERY knowledgable about the products. If you are looking for a nice gift, she knows exactly what will work for you. When I go to get my jewelry cleaned, they treat you like a true customer. They remember you and that goes a long way! I can't say enough about this location. Very clean (like all Tiffany locations I have been to) and inviting. You may be in trouble if you go without your husband to say no. :-) read more

I ordered Tiffany wedding band on 12/20/2020 until today I haven't received my ring yet and nobody has call me yet I went to the store because they send me at email that I already been pick the ring I was very concerned because I never went and pick them up. So I went to the store and Miss Noelle explain to me that was I mistake no only I waste my time going there she say they just to send to engraving I say why nobody call me she apologize and she say please give us one more week, has you know today is 01/23/2021 and I has not received my ring very disappointed read more

Tiffany & Company - Jewelry Near Me - Vienna, Virginia

It's been a while since I got some new T&Co so hubs and I stopped in here during a Treat Yo Self weekend in Maryland at the casino. This store is easy to find and has plenty of parking in front. It's in the center of all the big shopping in this area so you can make a day of it if you have a bunch of places to hit. This was the only store in the area we were going to before we headed back to the hotel. I had my diamonds cleaned while I browsed around and I was quickly greeted by a friendly older lady who was my associate for my trip. Since it's been a while I tried on a bunch of items I had been looking at one the website and a few she recommended in the store. There was a metro rose gold ring I knew I wanted as well as a Tiffany charm bracelet or two that I knew I wanted to see. I ended up getting the diamond Tiffany T-Smile bracelet as well as the rose gold Tiffany charm bracelet to add to my collection. I wanted the rose gold metro pave band but they didn't have it in my size so they called the Richmond store (my typical store) so they could hold it for me for the next day and we would get it on our way back home to VA Beach. A few weeks later I got a nice handwritten thank you card in the mail from my gal. I like that Tiffany does this - it's a cute touch. read more

If you want the best customer service, definitely ask for Kevin Kolzlowski. He made the jewelry selection process much less stressful and was very accommodating and friendly. I'll definitely come back to this store in future specifically for Kevin. read more

A great place to shop! I have been buying jewelry here for my fiance for the last year. We come in every few months. Everyone is always very nice and the prices are the same as on their website. They have a great selection, pretty much everything that is listed in the site. The staff is great. The few times I have come in without her, the staff has helped me pick something out. They provide a nice blue box with ribbon and card for the paperwork. The shop is also very clean and organized. An overall very good experience every time. Also, we enjoy going in person, as many items we like in person end up being not what we expected in person. Good to see and try it on before buying. read more

A Christmas gift card from the hubby prompted this visit, and the entire experience was top notch! From the greeting at the front door to the dedicated service during my jewelry selection, I felt like a valued customer without doubt. I just love my necklace and I can't wait for the next opportunity to receive that "little blue box"! read more

I had to update my review because Lauren Strickland, the manager from this location contacted me and completely turned me around. She not only offered to replace the earrings but she let me exchange the bracelet for one that I felt would be less likely to break. She was very warm, understanding, and pretty to boot. Lauren made my experience pleasant and was wonderful throughout the whole process. My aunt and I will now be back in two weeks to look at wedding bands for her and her fiancé. Thanks very much to Lauren! Her great customer service has made me want to buy from here again! read more

Great customer service. Came in to see if the backing from my pearls could be fixed. Instead, they completely replaced them on the spot with a new set. Love the customer rep that helped us out. Def leave your number or email when purchasing so they can look up the purchase if something does happen. Def want all my jewelry bought here from now read more

I have been wearing Tiffany jewelry since i was 13 and have loved everything I have ever received or bought from the company. However, I received a pair of candlesticks as a Christmas gift just before the pandemic. Unfortunately candlesticks are not something I can use. They are still sold online and in stores. I know exactly what I would love to exchange them for and when I went in to the store to exchange I was told they were too old. They have a never been used and one was never even taken out of the original bubble wrap. My exchange would probably not even total what the candlesticks are worth and I told the salesperson that was fine - they can keep the difference. Nope absolutely cannot exchange them. As a "solution", the sales person even told me to contact the person who gave them to me to tell them I didn't want them. What bothers me the most is that a company like Tiffany & Co. which has been so reliable and a source of pleasure won't budge on something so simple. They sell the item and I am not asking for any money back. read more

Awesome customer service. Highly recommend asking for Miranda. She is very patient, knowledgeable and will definitely look out for your best interest as well as what best fits your style. read more

I want to live here and when I die just scatter my ashes about the place until they call the cops. So many beautiful shiny things. You will get the attention you need from every employee but not breakfast so head over to mickey D before you get here. I may have to get a second mortgage after I leave the store but they are so nice to me and have so many nice and shiny thing read more

This is why I LOVE Tiffany & Co. I stopped in for a spur of the moment purchase with a girlfriend before the holidays. Today, I received a hand written note from our salesperson, Noelle Webster. She is amazing!! Remembered our names, purchases and most importantly why we decided to splurge. Noelle has a lifetime fan and patron. read more

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Nice jewelry. But considering the premium paid for a "luxury brand," one would expect good service for what they would consider a medium sized purchase. Tiffany Tysons Corner staff made several misstatements about delivery times for my wife's diamond bracelet and we finally received it. But then it needed to go for sizing and we still have not received it back - over one week after it was supposed to arrive. Worse is that we have not been able to contact anyone at Tiffany - no one answers the phone and emails receive no reply. I suggest that you shop at a different store for jewelry - no reason to pay a premium from Tiffany and get poor service. read more