I love coming into Ten Friends! The vibes are always positive when you walk in the door. When I…read moreknow I have a special event, this is the first appointment I book. Some days I just don't want to do my hair and know they can do it better. Whichever the case, I know I will be well taken care of by the Stylists here. I have tight curly hair and I don't trust it to just anyone, but Sara and Francesca always make my hair feel great and look fantastic. I cannot say enough good things about the Cezanne treatment! I've had many keratin treatments but this one lasts and leaves my hair feeling healthier than ever! Highly recommend!

I have been a loyal customer at Ten Friends salon for quite some time now. I had some prepaid…read moreservices remaining and use them as my schedule permits. Unfortunately, my recent experiences have been very disappointing. During my previous visit, the receptionist, Briana, tried to charge me an additional $15 "for the thickness" of my hair without giving me any prior notice. My ethnic full hair has never  been an issue in prior visits. When I questioned it, she changed her explanation to say it was because my blowout took longer than 45 minutes. I pointed out the inconsistency and suggested that if time was the issue, next visit I will come with my hair fully washed. To give the stylist enough time to blowout my hair in the 45 minute block.  At my recent visit on Friday August 29th, I did exactly that. I arrived on time with my hair washed and wet. No one mentioned any extra charges when I checked in or checked out. Yet, when I reviewed my credit card statement two days later, I discovered a $15 charge. I called to question it because I honestly thought there had have been a mistake.  Briana told me that coming in with wet washed hair "is not part of their services" and that despite my appointment taking only 43 minutes, she still charged me. The other service is to come in with already dry hair and style it. I requested to speak with the manager and was told she was on maternity leave and she was in charge. Briana also stated she would reach out to manager Lindsey.  Not even 5 minutes later she called back stating that they would not be refunding me, even though the charge was never disclosed to me or authorized by me. This is unacceptable to take advantage of a customer.  This feels like deceptive trade practice. Charging customers after the fact without notification or consent. I am essentially losing the value of services I already paid for, since my hair is "thick" mind you my hair is not curly just wavy and full. Making it easier on the stylist and not using their shampoo/conditioner. One of the best parts of getting your hair styled is the wash. There is no reason for the receptionist to change the experience.  To be clear, the stylist did a wonderful job on my hair. However, the way this location handles charges, adds arbitrary fees, and refuses to resolve disputes is not good business or good customer service. I chose to forfeit the last two services I had remaining rather than return to a place that I no longer trust. Again losing money for lack of customer service.  Beware of hidden fees and deceptive trade practices here. They pick and choose when to apply extra charges, and it feels like they're trying to take advantage of customers.

I've been using Our Salon for a long time now. My haircuts are always consistent. The ladies…read morethere are super nice and friendly. I will be a repeat customer for many years to come. Highly recommend!

Very friendly staff, always on time with scheduled appointments, and most importantly, AWESOME…read morework! Hairstylist named Cindy does awesome highlights every time I've came here! Prices are very reasonable for the beautiful wonders done to your hair! They use the best smelling hair products on you as well! Overall all great and happy every time I leave here!

THE WORST SALON EXPERIENCE I'VE EVER HAD…read more I'm absolutely shocked and disappointed. As a model, my hair is a big part of my work and the stylist completely destroyed my look. I clearly explained that I wear my long sides slicked back behind the ears and asked for just a tiny cleanup and a slight trim on the sides. Nothing drastic. But what I got was the total opposite. Just look at the photos. Nothing is straight, clean, or professionally done. It's honestly hard to believe someone with such poor attention to detail is working as a stylist. Now I'm stuck with this mess and my styling options are ruined. I even don't know what to say or do. If you care about your hair avoid this place! And I paid $40 for this shit!

The mister and I have been customers for several years and we will continue to be because we don't…read moreexpect any drastic changes. He usually goes in for a hair cut every 1-2 months whereas I would go in once every 6-9 months. We would usually book our weekend afternoon appointments a few days in advance. Thus far, we have not run into any issues. We would arrive early or on-time and the appointment would almost always start as intended. There has been one occasion in which we were 15 minutes late but they were very nice about it and were still able to fit us in. We do not have a specific hair stylist. We usually just go with whomever is available so there has been a few times in which the haircut was not the most ideal, as in slightly longer at the top and uneven buzz at the back for a men's haircut. It is not a deal-breaker and it could easily be communicated and addressed.

I had never heard of Jennifer's salon since it's tucked away in a small shopping center by Best Buy…read morein Aurora. But my daughter's friend gets her hair done by Jennifer, and her hair always looks amazing, so we had to check it out! First, my 16-year-old daughter decided to give it a try, and now she refuses to go anywhere else, she absolutely loves how Jennifer cuts her hair. My 8-year-old son is the same way; he won't let anyone else touch his hair but Jennifer! After seeing how much they loved their haircuts, I decided to give it a try myself, and let me tell you, I'm never going anywhere else! Jennifer isn't one of those stylists who rushes through a haircut just to move on to the next customer. She's truly passionate about what she does and takes her time to make sure you leave looking and feeling your best. I know some people might hesitate because it's a Korean salon, but please don't let that stop you! Jennifer is amazing, she doesn't just cut your hair, she teaches you what's best for it and how to keep it healthy. She pays close attention to your face shape and knows exactly what will and won't work for you. I trust her so much that I just let her do whatever she thinks will look best and she nails it every time! If you're looking for a stylist who truly cares and delivers amazing results, you have to check her out! You won't regret it!

I've finally found my go-to salon that's clean & gives the service you wouldn't expect! I've been…read moreoffered tea & water while having my full hair color. I've also been given a throw pillow to rest my hands on as the owner observed I was watching on my phone while waiting. These are the things that will make you want to come back! Oh and my hair color came out perfect and my scalp didn't get itchy after as they only use natural products! I cannot compare the place & service from my previous "U***" salon. Owners are friendly! Place is clean! Superb service!

I had a color and blow dry by Betsy she was fabulous. Also had a manicure and pedicure; Not so…read moregreat I've never had a pedicure with Asian massage your legs but least a couple of minutes.... No massage and the lady did not want to do French so she kept repeating how I should have Color and she loves color and what color would look good finally to get her to shut up I said put some color on so now I have brown frosted ties...NOT ATTRACTIVE! I will go back for hair bit never a mani/ pedi. Continuous racist comments also which I didn't appreciate. Very unprofessional

Been with them for years could not be happier with the customer service and my stylist and my…read morehaircuts. The company has changed location recently but they're awesome people are still there.

Kacey is amazing!!! I see her for my blowouts and she does a phenomenal job…read more She is so fun to talk to and the vibes here are immaculate! 10/10 and will always come back Thank you!

Alexa did an absolutely fantastic job with my hair! She had great recommendations, and the cut was…read moresweet and new! I am grateful for her kindness and encouragement to try a new style! I would highly recommend booking with Alexa- thank you again for your expertise!

I booked a haircut with Tricia, and she was wonderful. I love my haircut, and now have a new salon…read morehome.

In answer to the owner of New Styles regarding my review. My daughter and I were done on the same…read moreday. Her husband asked to make an appointment as we both figured sometimes things can happen. After his haircut and the need to fix it, we decided not to come back. The only reason I left a review is I received a message asking for review of my recent experience. ​I did not name the stylist as I figure it may have just been a bad day.

Changing hairstylists is something I find hard to do as there are many years vested in a…read morerelationship. Several friends recommend Martha, so I set up an appointment. The salon is located in the heart of downtown Oswego with plenty of free parking readily available. The salon is modern, bright airy and extremely clean. Martha began our appointment with a rather in depth consultation. It was refreshing to be asked what I liked, didn't like and more. When it came time to actually wash, cut and style my hair it felt like we had a mutual plan of action. To make a long story short.... Extremely happy with the new look thanks to Martha. My wife was impressed with Martha's attention to detail that she has an appointment with her too.

This salón is the best I've encountered in ages. Martha got exactly what I was asking her to do…read morewith my hair, Martha is completely accessible to schedule my appointments, works with me patiently If I need changes, know her job to perfection, she's passionate about it, has a great environment and is very professional. ABSOLUTELY recommended. I have not been this happy with my hair before.