So disappointed the original owners left and didn't say anything to their loyal customers. At…read morefirst, I was confused as to why this new woman was on the phone screaming on the phone and being unprofessional. It was then that I learned that her and her husband bought the salon. 2nd time I came she told me that they weren't accepting loyalty cards granted mine was already half way punched. The new owner told me, I can finish my loyalty card and pay $25 to get my hair done mind you I was paying $20 to get my hair done. The third encounter with her she's still on the phone yelling at someone, then her son is there so she's screaming even more. When it comes time to pay, she told me I have to pay $30 to get my hair done and that I can't use my loyalty card even though I have more punches left. As much as I love my beautician and have been going to her for over 15 years, I'm going to another place. This new owner is insensitive, and I'm pretty sure she's going to lose more customers. Still upset that the original owners couldn't say anything because I was so loyal to them smh. This place deserves 0 stars. Customer service went all the way down; prices went all the way up!!!

I've been going to this salon off and on for years. It isn't my "go to" salon, but since it it…read moreclose proximity to my house it has been a good fall back when I am pressed for a wash and set and don't have time to travel. I've had decent experiences with them in general. My hair texture is easy to manage (3b-c). It's natural and while I have a lot, it doesn't require a lot to get straight. So a wash and set is all I need. The reason for this negative review is that I recently started taking my 6 year old daughter for blowouts. She has been about 3 times. Her hair texture is considerably more course than mine (4a). It is (or should I say 'was') thick and beautiful. Her Afro-puffs were perfect, enviable, huge round puffs of cotton. Not any more. During the last visit, both my daughter and I came for blowouts. The salon was nearly empty so we had different stylists. The stylist who tended to my daughter was feeling her hair and simultaneously asking "are you gonna be a good girl today?" Not sure what she was talking about I piped in, "she is always a good girl." The stylist said, "I just meant while I blow it, it gets hot." I said, "Again, she always is a good girl, she really enjoys getting her hair straightened so she is a good sport about the process." They went to the shampoo bowl. I was already past that point and getting rollers in my hair and about to go under the dryer. So I didn't observe my daughter's shampoo process. I regret that now. My daughter's hair turned out great. Straighter than ever. Definitely more straight than when I do it at home. I drummed it up to the professionals being professional. I didn't wash her hair for 2 weeks (judge me, it's a thing :)) and my daughter's hair never reverted. 6 year old girl, doing 6 year old play, sweat and all and there was barely any curly edges. Peculiar? Yes... but I didn't think too much about it. It wasn't until I washed her hair that I realized that something was really wrong. 3 shampoos. And her hair would not curl. Stringy, straight hairs all over her head. 6 years of loving up on each of her curls, I know exactly what her hair is like, and...like that... it was changed! I did a Deep conditioning treatment. And her hair still wouldn't curl the way it previously did. Soft, puffy, fluffy, hair gone. And her hair had this awful chemical smell to it. 3 shampoos and a deep conditioning treatment and this weird smell clung to her hair. I was convinced at that point that the salon did something irreversible to her hair. I went to the salon and explained my concerns to the same ladies in the shop I have always seen and talked to every time I have visited, but now they didn't understand my English. So they called a woman who supposedly owned the salon and spoke better English, who expectedly denied any wrongdoing. It's heartbreaking really. So beware. This business is up to funny business. I definitely will never return. I'll be using all the natural hair care tips I've gained over the years to try and repair the damage done to my daughter's continually breaking hair. And telling EVERYONE I know about our experience.

Ben gave me the hair of my dreams! So happy with my hair. He knew exactly what I wanted and gave me…read moremy vision and more !

Had an amazing cut by Martha this year! Their customer service was top notch and they fit me in…read moresame day- absolutely loved this salon.

I passed by here to ask the owner a question about pricing. She could not open the door, and said I…read morehad to call to make an appointment. When I did call she said she would call back, and didn't. I wouldn't want someone so rude to do my hair anyway, And it's such a bad policy to not let people make an appointment inside your salon. What if I needed her to look at the texture or the condition of my hair?

Came here randomly on a sale. SO impressed! Orlando styled my hair better than anyone I can…read moreremember .... Beautiful studio & friendly happy conversation. This will be my new go to salon. Thank you!

I go to GSTARR The Salon all the time. I am only styled by Shay Nicole. Actually my Yelp pic is a…read morestyle by Shay Nicole. Shay is by far the best stylist that I have ever had. She has been doing my hair for a number years and when I am forced to go to someone else I am always disappointed. She has done weaves, braids, blow outs and more to my hair. Each style being unique and fabulous. Shay specializes in everything if you ask me. She promotes natural hair care not just a cute style. She educates you on how to take care of your hair, what products to use and not use. Shay helps you figure out what works for you. She always says it's not about they style it's about your hair. As far as the actual salon, GSTARR the salon is a cute spot I like the lighting and the decor. The bathroom is decorated well and the salon is always clean. Thanks Shay for always making my experience memorable every time.

Dawn - extremely rude , stink attitude , does not care about you if you are not an official client…read moreof hers , only in it for your money after that doesn't give a damn how you get your unit customized, just know she is not customizing it for you. Unit not all that anyway, hair sheds like crazy!! Gstar- super nice, welcoming, friendly , always willing to help, she customized my unit beautifully!! :) Remember always be nice to ppl , u never know what they're going thru!!!!

I came here in September and this place gave me extreme heat and chemical damage. I suspect they…read moreslipped some sort of keratin or texture releasing product because every time I wash my hair it smells like chemicals. The pictures show my hair texture (4c) before Johanny, and my first wash (about three weeks after) being serviced by them . Also, there's a video that shows my call-log with the owner (I had a couple questions prior to visiting) to serve as proof I went to them since they have a habit of claiming that everyone who leaves a 'bad' review were never serviced by them or is an ex-employee. Beware if you have afro-textured hair and decide to come here. You might have to do a big chop like me! I hope in the future they're more inclusive for all hair types.

I've had several experiences in NYC over a couple of decades and this is by far the best 'Dominican…read moreHair Salon' experience I've ever had. Jose, the gentleman who answered the phone was very professional and courteous when we spoke. He gave me exact pricing and let me know in advance that it would cost more if my hair was extra long. We agreed on a time I would arrive at the salon and the next day when I did, I was greeted by a lovely woman, who pronounced my name and went to working on my hair right away. I was a bit concerned because I was wondering if she'd be able to handle my hair in all its thickness and kinky coiliness and she did, with the quickness. I was very surprised by how she was able to wash, condition, roller set, and blow dry my hair so fast. When it was time for the trim, I was confident that she'd finish the job right because she made sure to tell me what my hair was looking like and what needed to be done before proceeding. She even had Jose explain it to me more thoroughly in English. One of the things I appreciated about the salon besides the excellent customer service, the actual great service, and the cost was that the place felt comfortable. I was greeted and I felt welcomed and warm while at the shop. It felt like the old school shops where everyone says hello and is pleasant. I highly recommend this place, as they offer great options and perks that come with getting your hair done. I walked out looking like "who's that girl" and was grinning from ear to ear. Thank you to the salon.

Meagan is the best braider I have been to. Not only is she neat but she's also super QUICK, when…read morespeed is something you just can't teach. My appointments always start on time, and I am out the door in a very respectable amount of time (what would have taken me 5-6 hours at another shop, equates to 2-3 here). I highly recommend her for knotless braids! Appointment ONLY. Instagram: soigneebk

If it's not Meagan doing my hair then I don't want it!!!…read moreI've been going to Soignée BK since it opened. Meagan is one of the fastest hair braider in Brooklyn. What takes other stylist 6 hours, she does in 2. I can put my hair up in a bun and walk out of the salon with no problem. The ambience of the shop is really nice and Meagan does a great job making her clients feel like home with great conversation, music and even movies playing. Even if I'm unsure of what would look nice, Meagan always makes helpful suggestions and I always walk out looking bomb!

Love my hair every time yes yes .. I started with chopped up hair now it's so healthy.. on top of…read morethat she do very good weave

The new owner of the salon- (Desiree) is a hair genie. I've been going to her since 2013 and my…read morehair has grown SO much. I honestly have followed her from her first salon on Flatbush for years. Unfortunately I am currently experiencing terrible hair loss and my edges are very weak- but that's because I made a mistake and went to another salon on Flatbush to get a perm (Desiree happened to be closed at the time I went).. I am currently beating myself up for this decision. I am very confident that my hair will grow back- I have invested in many organic oils/ treatments & will ONLY continue to go to Desiree. Side note: ** I started going to her when I lived in Brooklyn, I have since moved to Queens and still hop in the car and take the 30 min ride out to Brooklyn .... Concluding thought: Ladies, SHE is the best. I am writing this review because people need to experience this to understand it.

I've only ever seen Janelle (from the time she worked at Time Studio, Inc and even when she moved…read moreto Neal's salon) and she's always been great. She's well-versed in hair care and takes her time on her cutting, coloring and styling. Her portion of this review is FIVE STARS! However, I'm leaving a 2 star review for the nail services. I called the salon - which I only love 5 minutes from, back in May for an appointment with Phelisia. I was told that her calendar was full for June but would open on June 25th for July. I advised that I was a new client and would call back on the 25th to schedule. On June 25th, the salon was closed for business but the calls are still answered so I was told to call back on June 26th to schedule. On the 26th I was advised that as of the Saturday before (6/22), Phelisia told the front desk staff that she's not accepting new clients for July. I advised that I had been planning to make this appointment for 6 weeks and that fell on deaf ears. When I questioned when she'd be opening her books for new clients, I was told there wasn't a date (that it would likely not be 'forever'). I say all this to say, as a black-owned hair/nail studio that not only I patronized but have had others close to me patronize/become repeat customers (in the heart of Fort Greene where gentrification has taken over), it's important to communicate accurately so that people aren't taken by surprise like this. In my gut, I felt like this appointment would never happen anyway because the artist only provides a phone number on her IG page and doesn't answer direct messages regarding her services. Always a red flag, in hindsight. My recommendation: if you're looking for convenience, don't bother trying to book for Phelisia's book. The attached photo is from her Instagram story on 6/26 that still doesn't advise that she's not taking new clients but when you call and ask - they explain that bookings are for existing clients only. I sincerely feel for those who waited like I did only to be denied an appointment. A friend of mine actually decided not to pursue these services as well because of this. Just BAD BUSINESS! I'm not sure about the work of the other artist (Veronica) but one might have better luck getting in with her. Anything else is a waste of precious time to be frank.

AMAZING. Wont let anyone else touch my hair. I've been going here to see Petal since highschool…read more(2014) and she has worked magic with my hair. My hair is long, angry and damaged (bc of some bad pre-Petal choices) but Petal is knowledgeable and patient. I have never lost my curl pattern to heat damage// felt my hair was fried. In fact i've always left with shine, bounce and lots of complements. Very affordable, everyone is super nice and well versed in 3a-4c curls. Perfect location, get your hair cut here and a froze up the block to show off your amazing new do. P.S Neal, the salon owner, has done Beyoncé's hair. The whole place radiates Beyoncé energy.