Business Name change- probably due to inconsistencies in sales same building Terrible experience. After paying for the 5windows tues-Thursday Groupon.. which states full vehicle ceramic tint for all side and rear windows, includes shade constellation and precise installation. Valid Tuesday through Thursday.. they called me after dropping off my car.. to tell me that the manager said.. that promotion is only for the back... what kind of bs is that?! I do not recommend this company at all..that states the 5 windows consisted of the back the 3 and the 2 little corners.. This is a complete scam... not only did I pay $252 on Groupon for the "5windows, all side and rear windows" but was quoted an additional $240 for the 2 side windows which are not even 12x 12 on my tiny p.. smh. Ridiculous !!!!!! They only got a star because I had to select one. read more

Chap Detail - Window Tinting & Auto Detail - False Advertisement - Auto Detailing Near Me - Westlake Village, California

Don't sell a Groupon if you're not going to honor it. It's a really bad look and even worse business practice. This seems to be a pattern with them based on reviews. I regret not coming here first. read more

I rarely leave negative reviews, but I feel it's important to share this experience so others can make informed decisions. Before purchasing a Groupon for window tinting, I called the company directly to confirm that my specific vehicle model was eligible for the service. I was assured that it was, so I went ahead and purchased the Groupon. However, when I later called to schedule the appointment, I was told that my vehicle was actually not included. By that point, the 3-day cancellation window had already passed, so I was unable to receive a refund and was instead issued "Groupon Bucks," which are far less useful and not what I intended to purchase. I understand that misunderstandings can happen, but giving incorrect information prior to purchase, and then being unable to resolve it afterward, creates a frustrating customer experience. I would strongly recommend that future customers get written confirmation of eligibility before purchasing, or proceed with caution when relying on verbal assurances. read more

Chap did a beautiful job on my white Highlander. Looks like new- inside and out. They are not cheap but they are perfectionists and super nice people. They even gave me a ride to & from their place on Duesenberg by the Post Office. If you have a fine automobile this is the place to take it ! read more

They did an amazing job detailing and tinted my windows as well. Great pricing for what they do.

The manager and front desk are very unprofessional. No service whatsoever. He is a fraud, all lies, never there and doesn't have a cell phone. Worse mistake ever. VERY SHADY BUSINESS AND STAFF! read more

I had two cars tinted at Chaps and William couldn't be any more nicer and polite. William provided excellent customer service and so did his assistant who worked the front desk (sorry, but I didn't get her name). Both of them were very friendly and took me in at last minute notice. William even offered to stay later than his closing time just to try and accommodate my work schedule. His work was excellent and the tints came out great. I would definitely recommend Chaps for your window tinting needs. I plan to get an estimate from William for his auto body work next but in talking with him about his work, William definitely cares about the quality of his work and takes pride in making sure it's done right. read more

I actually visited 3 window tinting places to shop around before tinting my windows and this spot was the friendliest and cleanest. Other places were rude and/or seemed really messy. Fantastic results on my Mazda 3 and it was fully done in a few hours. I would most highly recommend! read more

Chap Detail - Window Tinting & Auto Detail - Brand new tint makes my old car look new again! - Auto Detailing Near Me - Westlake Village, California

KOOL VISION put the COOL in my ride. KOOL VISION has been my choice for my last three cars. They stand by their work with first class results. Living where I do, there are many places that tint windows, but only one I recommend. KOOL VISION combines fair pricing with a top quality product installed by a friendly staff of qualified professionals. They've done my last three cars...they will do the cars of my future. read more

Chap Detail - Window Tinting & Auto Detail - KOOL Vision put the COOL my ride! - Auto Detailing Near Me - Westlake Village, California

I got my car tinted for the first time and William was very helpful in the process! I got a very reasonable quote through Yelp and booked my appointment soon after. Everyone at the office was very friendly and answered my questions even after the job was done! read more

Kool Vision took great care of my car and did an amazing tint job! They were quick and responsive. William provided me with great service and without a doubt the best tint job I've ever had. This is my 5th car I've had tinted and the quality exceeds that of the other shops I've used. There are multiple tint shops within a stones throw of Kool Vision some of which I've used for my other cars (Conejo Auto Detail & Window Tinting & Fantazy Motorsports) not knocking those establishments, they were good and provided good service. All I'm saying is Kool Vision exceeded my expectations regarding quality and customer service. Thanks William and thanks cool vision! read more

Chap Detail - Window Tinting & Auto Detail - Auto Detailing Near Me - Westlake Village, California

Phenomenal work done by William of Kool Vision on my 2019 Tesla Model 3. Kool Vision applied 35% Ceramic Huper Optik tint on my front & rear side windows. The tint is incredibly functional with its heat blocking ability, and it gives a sleeker look to my car. The warranty is fantastic too! William was very personable as well, thank you sir! read more

Chap Detail - Window Tinting & Auto Detail - Black Tesla Model 3 Long Range AWD - Auto Detailing Near Me - Westlake Village, California

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Hyundai in WLV recommended this shop to take care of the cloudy film on my headlights. William provided "Excellence in Service". He is friendly, courteous, respectful and takes pride in the work he does. He was able to take the film off the headlights and now the lights are brighter for driving. I plan on taking my car in for detail work ( if that is the correct term for cleaning). I feel very assured that they will do an amazing job. read more

The owner, Jacob, contacted me shortly after my review to resolve the issue we had here and I am very pleased with his professionalism and also the manager's professionalism. Jacob's message was very sincere. He apologized and truly tried to make it right for us. It turns out it was just a miscommunication issue in regards to the different products they carry. He had me contact the manager, William, at my convenience and so I did. William was very sincere as well, and apologized genuinely. We worked something out and I am very pleased with their professionalism, response time, and flexibility. I highly recommend Kool Vision for your window tinting needs. They do an amazing job and carry various products. The office is gorgeous and neat. William is very professional and he truly cares about the service the store provides to their costumers. read more

I was referred to Kool Vision by a total stranger and I'm so glad I listened to her! I just had my front 2 windows tinted to match the rest of the car, Tesla Y. They did a great job. The service was fast and everyone I encountered in the office was friendly. Super reasonable in price as well. read more

Chap Detail - Window Tinting & Auto Detail - Kool Vision in Thousand Oaks - Auto Detailing Near Me - Westlake Village, California

I brought my Colorado in to get the windows tinted to match the factory tint. I went to Kool Vision on the recommendation of a few coworkers that had their trucks done there. Matthew met me and explained the different options that I had and gave me a quote on installation. I called a couple of days later and I was able to get an appointment quickly. I dropped my truck off and they had the windows done in just a few hours. Everything about Kool Visions is professional. The staff was very knowledgeable and friendly. The workmanship is excellent and I highly recommend them for window tinting. I will be bringing any future vehicles here to get the tint done. read more

They performed the service above and beyond what was expected, I would highly recommend them to anyone needing to get a window tinted.

Reasonable pricing and great service here! This is THE place to take your vehicle for detailing and window tinting in the area! The Owner is super nice and accommodating! Highly recommend! read more

The Old Bait and Switch I had my two previous cars (Prius V and Honda Accord Hybrid) serviced by Kool Vision and they did good work. The cost for all windows for each car was $500 and were done about a year ago. When I called for a quote on my 2011 Corolla they quoted me $450 for ALL, yes, ALL windows. I show up and the salesperson does the bait and switch and tells me that "in California when we quote all windows that Excludes the front windshield" then proceeded to quote me an additional $399 for the windshield. So, ceramic window film for $850 on a Corolla? Really? Even if that was the going rate, I'd have appreciated honesty instead of wasting my time. Beware of Kool Vision Windows. They aren't the company they were a year ago. Lastly, and maybe, more importantly, I had the courtesy to wear a mask during my conversation with the salesperson. He wasn't wearing one. Like I said, not the company they used to be. read more

Great service and excellent job! Very happy with the outcome. William was very friendly and helpful

I am in love with my new tinted windows! Excellent service and excellent product! I recently got a new Chevy bolt, about 4 months ago. As much as I am in love with my mew car, I am over the moon now!! Tinted windows truly make all the difference in how sleek a vehicle looks, not to mention the purpose tinted windows serve. William and his lovely associate took excellent care of me and my car. I also purchased a detail from Kool Vision, and when I picked my car up I felt like it was literally brand new again!! The carpets were spotless, every inch was pristine and I felt like a rockstar driving my much new and improved car. I purchased the ceramic option because it keeps the vehicle completely insulated from the outer influences i.e. heat...I highly recommend this place! I will be sending everybody I know to Kool Vision as they do IMPECCABLE WORK!! read more

Chap Detail - Window Tinting & Auto Detail - My new tinted windows. - Auto Detailing Near Me - Westlake Village, California

I came in to tint the front two windows of my brand new car, and right off the bat they brought out my car with a big scratch in the tint on one of the windows. I'm the one that noticed (notnthe "professional") that worked on it. They replaced the tint (with no apology given), and a couple days later I noticed that there were a bunch of dust bubbles caused by dirt under the tint. I brought the car in to have it fixed, and when I showed everything the manager William, the first thing he did was tell me he was going to remove the tint and give me my money back, and said he didnt want to "waste more of his tint on me". He then proceeded to blame the wind as the reason for all the dust bubbles, and said it will happen again if he retints the windows. For a "professional" tinting place to say all this just blew my mind - they produce a terrible result and blame it on the wind and the customer. I let them remove the tint, then took my money and got of there. I'm going to Diamond Auto Salon in Westlake (where I should have gone to begin with) and will pay a little more to have the job done ONCE the right way. This place is a joke, and so is this manager William - if you go there make sure to pay attention to the details...you'll be disappointed l. read more

I work in the WLV area and wanted to get my car tinted while I was at work. After speaking to William over the phone (he was incredibly friendly and helpful) I drove down the street to Kool Vision. The entire process was quick, easy and gave me a ride back to my office, while they tinted my car. In a few hours my car was done and I picked it up. They have fair market prices and the quality of the service definitely matches. I would hands down recommend this business to everyone looking to get their car tinted. read more

ABSOLUTELY AMAZING! Came to Chaps for a window and windshield tint upon recommendation from a family member. stoked doesn't begin to cover it. My truck looks fantastic and you can feel virtually zero heat from the sun coming in (I work in the dessert so this is very important). not to mention the customer service was impeccable, very rare now a days to find people who actually care. also threw in a wash and wax for being a return customer! These people are awesome! read more

My experience from my first contact with William at Kool Vision was superb. I had to move around my appointment twice due to my new car needing some bodywork, yet William was so flexible and accommodating of those changes. Once at their shop, I was surprised at what a clean and beautiful guest lobby they have and again, William spent the time and really explained to me the functional and price differences between the different tint options. I ended up going with a high grade carbon tint for my BMW 5 series and it turned out perfect and exactly what I wanted. We will be back soon and will be sharing about William, Kool Vision and there team. FYI - I noticed before I left that they had some really amazing packages for waxing and detailing. I'll be back in two months for my first wax! read more

This place never lets me down! I work in an area with extreme heat and harsh weather so I got the ceramic windshield tint. It makes such a difference and the guys that work here are always on top of things! read more

What is there to say.. I recently was looking to get my 2500HD Silverado tinted , so I looked online and came across Kool vision and liked that they were local and family owned as I myself have family business. From start to finish, the job was smooth and problem free. I ended up going with the ceramic tint which was little more but I'm sure glad In the end as my truck looks 1000x better and really does reflect heat. Great experience, couldn't be happier! read more

Chap Detail - Window Tinting & Auto Detail - After - Auto Detailing Near Me - Westlake Village, California

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I purchased a gallon of paint and when I went to put it in the back seat of my car, the paint store had not secured the top properly and the can tipped over and about 1/4 of the gallon of the cream colored paint landed onto the black leather seat of my fairly new model dream car!! Having a bit of a panic, I immediately drove to the car wash, who did not have the equipment to accommodate this "accident", So they referred me to the car detailing shop next door to them. We knew time was of the essence to capture this paint before it dried so they were able to immediately assess and handle my situation with confidence and swiftness. I worked with the owner, William, who could not have been more gracious, especially knowing my state of mind. Within a couple of hours the situation was totally resolved! A deserving 5 star resolution! read more

Thank you, great job William, looks awesome!! Very happy with the result. Went with the ceramic, they've been doing my cars for years. read more

Chap Detail - Window Tinting & Auto Detail - Auto Detailing Near Me - Westlake Village, California

Made an appointment brought my car in, when I got it back I was very satisfied with the work. They left it looking brand new and everyone was very helpful and nice but I was disappointed to find my rear console cover broken because it definitely wasn't the day before and they also rubbed off the decal images on some of the buttons on my dash which I knew was there the day before. read more

Chap Detail - Window Tinting & Auto Detail - Rear console cover broken - Auto Detailing Near Me - Westlake Village, California

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Good price, love the tint for over 200 bucks. Not long of a wait. There's a lounge area with a TV but there's also Starbucks and nearby restaurants. read more

These guys totally screwed me over. I messaged with them, made an appointment, confirmed appointment the day before, showed up for appointment and was told I couldn't get the service I was scheduled for. I was told that the person I scheduled the appointment with does not communicate well. No excuse! This effected my business and I am quite angry about it. BAD BUSINESS!! read more

Went in for window tinting. Made an appointment, chose the levels of tint and left the car there for them to work on. They did great work. I would use them again. read more

Make sure you get your quote in writing because once you make it to your appointment they'll change the price on you. Not sure why he changed the price if he saw my BMW when I went in from the very beginning to get the price? The owner is not very friendly either. I give this company zero stars! read more

I was able to make the appointment within a two or three days notice which was nice. I went in on a Saturday everyone was very very friendly. The lobby/ waiting area was clean and comfortable. Didn't take much time at all to do the work. The only reason I didn't give 5 starts was the price. $100 for two basic window tints is pretty height up there. Again for basic basic no special up blocking tint for two windows. $100 is a lot. read more

William helped me out and he was quick to take me in and get my windows done super quick and efficiently! Would definitely recommend this place to friends and/or family read more

I knew Kool Vision Thousand Oaks did amazing detailing but boy was I impressed! As a mother to a toddler I had my poor car super dirty (I honestly had been avoiding hand wash car washes during the quarantine months) So let me tell you...my car was definitely dirty! Their team made my car look fresh out of the dealership brand new looking! Everything in the car wash cleaned, shampooed, and waxed. Even the engine was shinny like brand new. I highly recommend this place to anyone who wants super high quality, incredible customer service and amazing prices. Jack went out of his way to accommodate our hectic schedule too. Here are some pictures to show you. But you just have to try it for yourself. I will now be a customer for them forever. read more

Chap Detail - Window Tinting & Auto Detail - Auto Detailing Near Me - Westlake Village, California

I had just purchased a new Toyota RAV4 & needed to get my windows tinted. I called different places & got a variety of quotes. When I called this place they told me $350 -450 for 5 windows. Then hours later I had my husband call & he said $300. Even though other shops in Simi were a little cheaper I preferred to stay local and we made appointment for my car. I was supposed to go into the shop on Thursday to tint my windows but I was unable to keep that appointment & I called to speak to the owner. He said he had a cancellation for the following day on Friday 9/16 at 8 am & I said perfect I'm not working I will be there! The following day I walked in & he asked me who I was & he said no I told you Saturday not Friday you misheard me. I said no you told me you had a cancellation on Friday morning at 8 am & I told you I was not working I could come in... NO you misheard me mam I never said that! Ok whatever I will be back on Saturday (today 9/17/22). I arrived & walked in, showed him my receipt ( my husband had purchased window tint for my driver & passenger window a few days prior). For 2 windows he was charging me $300??!!! not even ceramic at the price??!!! No I told him on the phone when I first called you, you told me $350 FOR 5 WINDOWS and now you're charging me 350 for 2 windows?? No I need my money back and I showed him my receipt ( yellow customer copy of receipt with stapled credit card receipt ) AND HE REFUSED TO GIVE ME BACK MY RECEIPTS!!! He said he doesn't know how to work the credit card machine & I will need to wait until Monday when Esmeralda comes in. He said he has to keep the yellow "customer copy receipt & attached credit card receipt" because he has to give that to Esmeralda before she can return the money. Are you kidding me?? He just kept repeating himself & became angry told me Esmeralda will be contacting us on Monday. I told him I had never dealt with someone as unprofessional as him, he was not running an honest business by the way he was smirking at me & refused to give me back my own receipt!!! I confirmed he was the owner & before I left he " allowed me" to take a picture of my receipt. Not good at all. Do not trust this business. I don't know how he has so many reviews but this is a fresh honest account of what I just experienced with him. I will write an update on Monday after I find out how the credit card refund will goes. read more

My fiancé got a new car and then brought it here to get tinted. The process was easy, it was done in a day (they took their time, which he liked), and they were friendly. They even gave us a radish from their garden! The car looks great, and they said it has a lifetime guarantee. read more

Honestly I cannot say enough good things about Kool Visions! I had the best experience with Jackson and his team at Kool visions. He was polite, took the time to answer all of my questions and you could just tell he was a really honest guy. The place is spotless and the price is right. I was so happy with my tint, that I also took advantage of the monthly special on wash and wax. Glad to see there are still good people out! Highly recommend!!! read more