I brought in my car for a check engine light. They replaced the plugs and coils and did the front…read morebrakes. I had to wait a week to get enough mileage on the car to get an inspection. That morning the check engine light came on again. Then they replaced the catallyric converter, the clock spring, the valve cover gasket, and pcv valve. Apparently none of this was discovered the first time I brought it in. This was on a Friday then over the weekend it started making a tapping noise. I brought it in Monday and they told me now the transmission needs to be replaced. Again this was not discovered either of the two times I brought the car in within two and an half weeks.Every time you have service done shortly afterwards another problem arises. They took me for $2700. I will never go back here and I'm selling the car basically for scrap and getting an electric car.

Great quick service. Friendly staff. Cheapest oil change in town. Always available and precise.read more

My truck kelp stopping on me went to 2 other mechanics each one talking about the other and didn't…read moreeven know each other threw me off and neither one could fix it . Came to these guys since a bought tires from them in the past Love Mike and the crew told him my problem he drives it and gir right on it. There amazing that's why they stay packed lol I only go to them for major work . U GUYS ROCK

Great help. Called a few minutes ahead, told me to come up. Waited to have the new tire put on…read more Like new. Great service. Great people.

Very fair pricing, even for things like tires, exhaust systems, etc., they are extremely…read morecompetitive. They are always courteous, friendly, and professional. We take both cars here for almost every auto service needed because there's no need to go anywhere else. Best secret in town is their oil change with regular checks and all fluids topped off--always under $30!

I love Gene and the crew at Schaefer Shell. They are honest, do great work and have good prices…read more I went in for an oil change and ended up needing to replace all 4 tires but I never felt any pressure to buy them there. Another positive is that they don't treat me any different because I am a woman. I recommend this place to all of my friends.

Take care customers is so terrible. I go to repair tire and…read moreI call before I come Then they except my car already but I don't know what happened they said they don't want to do

This is the best auto repair shop. I know it can be difficult to go somewhere new, but this is the…read morebest. They did my inspection and helped same day when I was stuck on the side of the road :( Quick, easy, honest, amazing pricing. Will be taking my cars here forever + recommending to my friends and family!!!! So glad I found a reputable spot.

My husband to my suv into the shop he told my husband everything would be 450 and then called back…read moreand said he needed to get the compressor out the car to do it and said it would be 550 and my husband said he couldn't pay that and he said you can't come up with a extra 100 my husband said no, and when we go the car back he unhooked the AC as well and we had to go back. He is trying to get extra money.

I contacted Bates Tire Auto many times about repairs that I wanted done on my vehicle. I contacted…read morethem via email=No Answer. I wrote a letter again= NO ANSWER. No way to run a business.

HAPPY #ServiceStarShoutOut DAY, Y'ALL!…read more Listen, I have really bad luck with tires. I am always running over a nail or something else that requires a patch or sometimes (unfortunately), a whole new tire. It's a curse. We really love a local spot that's close to our house, but found ourselves in a real pickle the Friday before the Fourth of July weekend. We had a tire losing air, and they couldn't get us in until Monday because they were so busy. That's when I gave Henry's a call. Charles was so nice on the phone, and didn't even flinch when I asked if they could look at it and make a potential repair by the end of the day. I went and dropped it off right away, and they were so great with communication; without a few hours, they had found the culprit, patched it, and gave me a call to come pick it up. The whole thing cost $25 - I guess that's pretty standard for a patch, but it's definitely the least amount of money I've ever spent on a car repair. We will absolutely be using Henry's in the future and I'm so grateful for their professionalism and how quick they got us take care of!

I went here to get a quote on a tire replacement and when I initially walked in one of the…read moreemployees named Phil was helping an older AA gentleman, he didn't acknowledge/greet me when I came in but I shrugged it off and sat down. 2 minutes later an older Caucasian gentleman walked in and he was immediately greeted by Phil as he was still assisting the first guy. Phil finishes helping first guy and then immediately asks second guy how he can help him. I let him finish helping second guy and when he asks me how he can help me I'm in complete disbelief. I asked him why he helped him before me and his response was "because he used to be the owner". I then tell him that I'm not sure if I want to give them my business and he says "fine you can leave, I don't have to help you". We exchanged a few more words and I left but that level of blatant racism was completely distasteful and I'll never return there. Hope this helps someone else that's thinking about giving this establishment their hard earned money.

I recently took my Buick in for an oil Change service. They…read moredidn't place my oil cap back on my vehicle. I immediately called them. They had to have my suv towed to their shop. I had to get a rental for the weekend. They reimbursed me the cost. However, as a caterer I had to refine a customer their money since we were not able to delivery their order. I was not aware before having my vehicle serviced that Mike sold it to a company that is franchising out of Atlanta. I was told to submit the paperwork for the rental and loss of income to be informed they are only paying for the rental. Do Not Take Your Vehicle Here. For years Nate was there and he is gone, Bryan left before the company was sold and only recognized face is Sarah. I reached out to the new owner and he has yet to return a call. Neva again will intake my vehicles here. I have also filed compliant with BBB If I could rate them a zero star I would.

Front end alignment needed. Nate at the service desk was…read morevery helpful and friendly. The owner Mike sat with me and explained what I needed to fix the alignment issue. Very helpful. Would highly recommend. Customer area was clean and bathroom was clean and offered free refreshments while waiting.

We live nearby and they had good specials. My husband stopped by on the way home to check about…read moreprices and was quoted $65 per tire. Great! We went forward with it, they were free to do it then. They asked if we wanted new or used, we replied new. They said "okay" and got to work. Then at check out they charged us $650- NEVER mentioned a different price other than the $65/tire. If my math is correct, that's $100 more PER TIRE than we were quoted and we were not given any sort of warning that we'd owe more. Shady and dishonest at worst, poor customer service and business practices at best. Owner would not budge on the price. We will not be returning.

This is the greatest auto shop in St. Louis!!! Aaron and his crew are magicians under the hood! I…read morewill take my vehicles to no other shop. I'm a customer for life!!!