shops....bad Customer service on phone..short, rude. not informational...like calling a walmart…read moreresponse..

It's unfortunate to leave a bad review for a Black hair business. I think, having read other…read morecriticisms that echo my own, it could be useful to share my observations. Before I start, please allow me to preface this by saying, I believe I met the characteristics of a good client. I notice a pattern of invective being directed at the reviews that are less complementary, the sort of language that centers blame on the client alone. I anticipate more of the same as a result so I'd like to reject that outright. I never demonstrated anything but goodwill- by booking appointments and keeping them, arriving on time or early, booking repeat appointments, showing appreciation with a gratuity at very minimum of 25% at the close of each appointment, and just being generally kind. My hair hygiene was never and has never been a question, by virtue of my line of work I take care of my appearance. So please keep that in mind when the business' reply comes. I'm sorry to say that kindness and respect were ultimately not reciprocated. The good: impeccably clean, skillful, and timely. I was primarily a client of Ms. Akers, and she was clearly experienced. Her product knowledge was impressive. Booking was easy, and I never had an issue obtaining an appointment weeks in advance. She kept her schedule, no lack of professionalism in that department. The bad: deceptive. Though the business states it welcomes natural hair, I would absolutely clarify that natural hair to them does not mean tight/coily textures. I was pressured over and over to commit to a keratin treatment. Each appointment that I declined the straightening treatment, the less friendly and more unwelcoming the interactions became. I remember trying to make conversation once, and asked her opinion about a new hair product release from a brand they carried. This stuff interests me. It's not that I was asking for permission or validation to buy it, I just wanted to hear her thoughts in general. She very curtly responded by saying "you need to just do a keratin". It was spoken with a sigh of exasperation and a very sharp tone. Truthfully, it felt a lot like shaming. I definitely felt that I was viewed as inferior or even ignorant for not choosing that option. It was hurtful, and the context for that will be provided in the "ugly" section. The ugly: open ridicule of other clients. On more than one occasion I heard, as I sat for my own appointment, Ms. Akers and Ms. Mozell say disgusting, cruel, judgmental things about other clients. Clients who, like myself, had declined to do a recommended service, or whose hair was not of a looser texture. It wasn't uncommon for these ladies to call their clients names or insult them behind their backs. They openly discussed having "fired" a client who was, in so many words, too stupid to commit to a keratin service!! The comments I heard at that appointment convinced me not to return and I have not. I couldn't help imagine that if these things were said about other paying customers, why wouldn't they be said about me. It was embarrassing, and I just think there are equally or more talented stylists who are able to practice discretion and exercise restraint before publicly demeaning their own clientele for whatever reason. They make the environment and the experience completely inelegant, so I would personally recommend spending your time and money at another salon.

Gabby absolutely nailed my daughter's hair. We went from grown out, drab hair to the most perfect…read morewolf cut with vivid green highlights. Just in time for my daughter's birthday! Thank you so much Gabby! We will be back!

I should've posted this years ago, but at the time I had a mutual friend who was friends with the…read morehairdresser who chopped off all my hair without my consent. I just wanted to let you guys know that Courtney chopped off all my hair without my consent back in 2022 and then had the audacity to tell me my reaction wasn't OK when all I did was cry and Express how I never consented to that, i'm positive my ex friend paid her off or told her to cut it that short regardless as a professional why would you do that? It's still doesn't sit right with me till this day. Her excuse was "I thought we were cutting from the shortest layer" after I asked her for a layered haircut, That's really big to get mixed up and I don't want happening to anyone else. Book with her at ur own risk, I will say she's a great colorist, but horrible with communication, attitude, and cutting hair. After some deep diving, it turns out a lot of the hairstylist have cut hair way too short without people's consent. I really don't recommend coming here if you value the length of your hair and value, your voice being heard.

My barber of seven years moved back to Oregon, and after several failed attempts at other…read morebarbershops and salons around the valley, I found R05. Rafa has since been cutting my hair for about two years, and the results have been some of my best cuts ever. We have grown my hair out, cut it short, and everything in between. Each style has come out in a way that matches my personality and style, and I have gotten more compliments in the past two years of cuts than ever before. His price is on par with any other place I have been to, and he is relaxed as a person, so there isn't forced or awkward conversation. The salon itself is small, but welcoming, qnd they offer whiskey, wine, or water with ny cut every time I come in. Highly recommend Rafa and the other staff, as I have sent friends here that are now regulars.

My hairstylist Dane recently moved to Salon RO5 and it was my first time going earlier this month…read more The location is right in downtown phoenix and they have garage parking. The employees are very friendly and it's a great spot with coffee and other restaurants in the same plaza. If you're in need of a refresh, want to go blonde or more I suggest seeing Dane!

My sister and I came in for a haircut. I was a bit scared to come in since I had a bad experience…read moreat a different place but I don't regret it AT ALL. I'll be coming in from now on. The place is so cute and chic. Most importantly Davisha did an AMAZING job with our haircuts i was obsessed. Davisha was super friendly and we had great conversation, def made time fly by. A great experience for sure!!

I had the best experience here! The owner helped me find a style that works for my lifestyle and is…read morestill fun and pretty. I've never had someone care or advise me before like Abel did. And the overall price was less that what I've paid elsewhere for a style that I could not manage. After the consultation David was chosen to work on my hair and he did a fabulous job! I have not had hair as beautiful as this since I was 18! It's perfection!!! Thank you so much David and Abel for your exceptional service!!! And thank you for my beautiful hair!!!!

I've been seeing Mariah since 2017, and I can honestly say I'll never go to anyone else for my…read morehair. I have naturally jet black hair, and she's been coloring it blonde for years--flawlessly, every single time. If you know anything about color, you know how tricky that transformation can be, but Mariah always nails it while keeping my hair healthy and vibrant. Now she's the owner and founder of her own salon, Mane Circus Hair Lab, and it's everything you'd expect from someone as talented and passionate as she is. The space is creative, welcoming, and professional. On top of that, Mariah trains other stylists in the industry, which speaks volumes about her expertise and commitment to her craft. If you're looking for a stylist who truly knows what she's doing and delivers consistent, stunning results--Mariah at Mane Circus Hair Lab is it. I can't recommend her enough!

I was Mariah's client from 2017-2020 because I had to move to another city. I found her because I…read moresaw this girl working at Lush with beautiful long blonde balayage hair and she recommended Mariah. I have extremely dark thick Asian hair. Since I started to see Mariah she was able to cut my hair short perfectly (which I've never had before), bleach my hair to perfect blonde, do balayage, color pink, purple, blue, silver, etc. To this day she is the most talented hair stylist I have ever been with both in cut and color and I dream of the day I will go back to her. Not only is she so so talented at what she does - she is such a great girlfriend to chat with. I am so proud of her!! I truly trust her with my hair 100000%. And that was in 2020 so I'm sure she's even more talented now!

Cadence H. (Cada) is amazing at all hair services, very professional and skilled. She's been doing…read moremy color and cut for a few years now!Call and book ASAP.

Nepo is the best person to do your hair I went in for bleach, color and a trim and he did…read moreeverything I wanted and truly knows the most about curly hair. Now I'm not that social but with him seemed like I knew him even before the appointment he's honest and chill guy fr. I'll definitely see him again.

I've been going to Gina for my short hair cut for a year now and she nails it every time.read more

I love everytime Gina does my hair! Whether getting color, a cut, or just a style, my hair is…read morealways healthier than when I went in. Gina's professionalism is top notch, customer service is amazing and prices are very fair. I would recommend her to anyone!!

To start - I never mentioned in this review about needing to be done earlier, I politely asked if…read moreit was possible when I called you. Now I have to really "go-in": #1 I used the new number to book the 2nd consultation. #2 I used the new number to text you 1 week in advance to inform you I would be booking an appointment. #3 I used the new number to book the first appointment. #4 I used the new number to text you when I arrived 7 minutes early. #5 I used the new number to politely call you when you were 30+ minutes late. #6 I used the new number to send you STRAIGHT TO VOICEMAIL when you called over 50+ minutes late. Ma'am, Respectfully - this mistake is on you. Ma'am, Disrespectfully - learn to take accountability. Your stroke has nothing to do with it. You were 50+ minutes late. I had a car accident RIGHT OUT SIDE YOUR SHOP the same day I met you & that has nothing to do with it either. Learn time management skills...and professionalism. Peace.

Kesha did an amazing job with my bridal hair and makeup! Since we were traveling from California,…read morewe did not do a trial but she was able to get the exact look I was going for from pictures. Kesha was so responsive and accommodating from the beginning of our interaction and everything was so easy! I got so many compliments on my makeup. Thanks kesha!