While we didn't end up buying a vehicle here, Jasper was very kind and patient, answering all my…read morequestions. We were coming from a long distance so before traveling he even took the time to share a video of the exterior and interior of the vehicle for us, pointing out any flaws so we knew exactly what to expect. Very much appreciate the help and honesty!

as is vehicles.. you drive off your problem.... loaded fees no negotiation.... if you have money to…read moreburn this is the place for you.

Wow, looking at the other reviews, seems like others didn't have a good experience...I don't think…read morepeople understand that they're buying a USED car. It is not supposed to be in PRISTINE condition. If you want Pristine, then buy a NEW vehicle, then watch it depreciate as soon as you drive it off the lot. Used cars dealerships don't make much of a spread as you think. Lets say they buy a vehicle from an auto auction for 1k, put 1k in repairs in & then sell for 3-4k. Do you really get mad? It's a business & businesses need to make some profit. Anyways, bought a used Porsche here and had a very pleasant experience w/ Moh. He was able to show me the car and get it ready for me to test drive quickly. After purchasing it, he even got it detailed for me to take home. Management is super nice & professional as well. Paperwork was a breeze. One minor thing is that there's no parking in the lot, but I'm sure it was just bad timing. When I'm in the market for another used vehicle, I'll take a look @ Lucky Line first.

Melanie was lovely we worked to get a car delivered from VA to NY. When it arrived much later then…read moreexpected in the dark I could not "see" the car. There were dings and dents that I was not prepared for. To add insult to injury only 1 key. I called the dealer multiple times and never received a call back. The service was terrible.

Do NOT purchase a vehicle from this dealership…read more I bought a car here in October 2025 through a salesperson named Luisa, and this has been one of the worst experiences I've ever had. I was promised a flash drive with all of my signed paperwork sent by mail--I never received anything. I've called multiple times and have been given nothing but excuses and runarounds. The worst part: I later found out the vehicle has a Structural damage report on the CARFAX that I myself had to look up because I was not given a CARFAX when I asked for it, which was NEVER disclosed to me at the time of purchase. This is a huge issue and completely unacceptable. Failing to disclose something this important is misleading and raises serious concerns about how this dealership does business. At this point, I have lost all trust in this place and will be pursuing legal action. Save yourself the stress and go somewhere else.

DO NOT BUY FROM HERE!! these people are professional…read morescammers, everything about their business is sketch and to mention "Gary"and "Edwards". Both of them lack professionalism, Gary was just blatantly rude to my father while speaking to him. I bought a Nissan 2010 370z about a year ago from them and when I was finalizing the paperwork they told me they needed to fix the "fuel pump issue" so they made me wait a week after to come back to the dealer which was an hour away from me to pick it up but they never even attempted to fix the issue because it broke down on me the very first day i drove it. Their supposed warranty on the vehicle was just a complete lie the company didn't even know "Autos Direct". It was a back and forth issue for about a 2 months, which they started ducking my emails and phone calls in that period of time,between me and Edwards saying they would "pay" for my repair but that also ended up being a complete lie and they just compensated me with a $1,000 check (which he made me pick up and wait about an hour to receive) to a $3,000 repair because it turns out the ECM was fried and it was never my fuel pump. I had to pay out of pocket to repair this vehicle they supposedly fixed. BY FAR MY WORST EXPERIENCE WITH A DEALERSHIP

Service was good, we had a great customer service Rep, named Melissa. Melissa was very…read moreprofessional, patient, and kind. She explained Navy Fed system. Our family would recommend doing business there.

Easy process to join NFCU and the loan application was seamless. Our Loan processor "Brooke" was…read morewonderful to work with.

Bought several cars from this dealership. Very fair and always tells you what the situation is…read moreupfront. Super affordable place to buy a decent used car!!

Highly recommend Hela.She was patient, kind and professional. Anyone that is looking for a vehicle…read morecome see her ASAP!

I Regret Letting My Daughter Buy From This Place! As a…read morefather, you want to help your kids make smart, safe choices--especially with big purchases like a car. I helped my daughter buy a 2016 Audi Q5 from this dealership, and I genuinely regret not steering her elsewhere. The car seemed clean, and the owner (a woman who presented herself as professional and courteous) reassured us by saying insurance was included. That gave us peace of mind--until reality hit. Just over 1,000 miles later, the engine failed completely. A complete breakdown. No warning signs, no second chances. When we tried to use the insurance we were told was "included," we were shocked to learn it only covers up to $1,500. For an engine replacement that can cost upwards of $8,000, that's basically nothing. It felt like we were tricked--like the coverage was just a sales tactic to close the deal. What made it even worse was how the owner handled things. She was responsive and friendly when we were shopping. But as soon as we reached out for help, she stopped replying completely. No returned calls, no returned texts. We were left to deal with a totaled car and a mountain of repair costs alone. This has been an incredibly expensive and painful lesson for our family. I'm writing this review in hopes that it spares another parent or young adult from making the same mistake. There are honest dealerships out there. Unfortunately, this is not one of them. Save yourself the heartache--and your hard-earned money.

This credit union failed to obtain a beneficiary on a CD of $111,000, the woman was 98 years old…read more This error caused $1000s of dollars in cost for surety bonds and taxes. Then this year a 1099D was not sent out. After an hour on the phone they might expedite it or just mail it to receive sometime in the future. Had to cancel my tax appointment. The only way to improve service would be to close their doors so as not to injure more people. This is not a good place to put your money.

Great service. A trusted financial institution. However, their rules are too strict for loyal…read morecustomers who have had credit issues in prior years but have a longstanding and dedicated relationship with Navy Federal.

These guys are awesome, neva had a problem with this site, always got everything done that i needed.read more

This Bank is located inside Walmart. The staff are really wonderful and understand customer…read moreservice. The accounts are free if you keep $100 in the account, but if you are over 55 they waive that requirement. The very best thing above being treated like a person and not a number, is that they have longer hours than most banks and they are open 7 days a week.

I had a very disappointing experience with CarMax from start to finish…read more After purchasing my vehicle, I was told by the service department that it would be ready on a specific date. When that date arrived, the repairs were not completed, causing an unnecessary delay. Once the vehicle was finally ready, I was incorrectly told that I needed to obtain a physical check from my bank before taking delivery. My bank does not issue physical checks, which CarMax should have known. To make matters worse, I was given this information after the bank had already closed, creating another avoidable delay. Because the repairs could not be completed before I took possession of the vehicle, I was given documentation and told I had 30 days to have the remaining repairs completed at no cost to me. However, when I contacted the service department to schedule the repairs, I was told I would have to pay Tesla out of pocket for the parts and then seek reimbursement from CarMax afterward. That is not what I was told when I accepted delivery of the vehicle, and it is unacceptable for customers to receive conflicting information depending on who they speak with. On top of everything else, I was promised that $250 would be waived due to the delays in receiving my vehicle, but that never happened. The biggest issue throughout this experience has been the lack of communication and consistency. Different employees provided different information, commitments were not honored, and I was left to sort out problems that should have been handled by CarMax. Purchasing a vehicle should be an exciting experience, but instead it was frustrating, stressful, and unnecessarily complicated. I expected much better customer service and professionalism from a company of this size.

Previous damage on the car that was not disclosed to me. Passenger's side door was damaged severely…read moreand was independently repaired- not up to standard. Paint color on the passenger's side from the front to the quarter panel in the back is a different color from the rest of the car. Furthermore, on closer inspection at a body shop, there is a dent remaining and dirt in the paint scattered throughout the passenger's side. I contacted Carmax sales representative- Scott Snead and he told a service worker to tell me that the passenger's side including the dent and the dirt in the paint were up to CarMax's standards. Apparently, CarMax's "standards" are like having no standards at all. The passenger's rear tire was also leaking from its patch that CarMax had put on there so it's obvious now that damage occurred on the passenger's side that was undisclosed to me during the sale.