Cancel

    Open app

    Search

    CarMax

    3.1 (66 reviews)
    Closed 10:00 am - 9:00 pm

    CarMax Used Car Dealers Photos

    You might also consider

    Recommended Reviews - CarMax

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Jodie C.

    We visited Carmax last night with a purpose. My daughter deserves a "new" car. She's been driving my 2003 jeep liberty for 4 years and its stressful when repairs are needed. 245k miles on the jeep. Its helped us through a lifetime. We felt the time was right. We drove about 40 min to Fredericksburg at 5pm Fri. Upon walk in, Jon came right to us and asked to assist. We advised pretty specifically what we were looking for. He filtered and printed a page of suggestions and we all walked out to look at each one. My daughter test drove and confirmed her pick. Jon filled out papers online while they cleaned the car. Another jon in finance had us sign off and all of a sudden we are standing in front of her new car with a bow! Jon was super amazing, and knowledgeable. He made us feel very comfortable and we could tell he was straight up. All good stuff here. Easy, wonderfully nice people and knowledgeable. Next car I need, thats where I'm going. Count on it.

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J E.
    127
    3686
    13210

    3 years ago

    Helpful 9
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of M R.
    0
    7
    2

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of T B.
    0
    53
    55

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of J. Z.
    0
    146
    183

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jodie C.
    7
    902
    4210

    6 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Bob J.
    0
    16
    1

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matthew R.
    996
    89
    40

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Good service, no pressure, very knowledgeable employees, helpful and very courteous, nice salespeople, overall very satisfied.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Great buying experience. Very professional, organized, and patient. Sales rep (Marlon) was great. Would definitely use CarMax again.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    excellent car buying experience. no hassle. very professional staff and i was in and out without a hitch.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    VIP Auto Inc

    VIP Auto Inc

    (13 reviews)

    I don't know where to start. Reached out to VIP Auto and was greeted by Mallie. He's not a bad guy;…read morehowever, the vehicle I received was in horrible condition. I purchased a vehicle sight unseen and had a mobile pre-inspection done. I'll get to that later. If I had flown to VA, I would have saved myself the headache and the tens of thousands in negative equity. There were many scratches, dents, and touch-up paint all over the vehicle ($2,000). Cheap aftermarket AMG replica rims with snow tires ($3,500). Lower center chrome trim damaged ($250), driver headlight cracked. The interior was also in terrible shape. Cigarette burn in the headliner, missing rear console door ($185), overly discolored leather seats, rips in the leather, and if there is a clip to hold something together, it was either broken or missing. Two main clips that were broken and missing held the chrome strips on the door handles ($740), a car that is supposed to be quiet was filled with rattling noise when driving. After 3 months with the vehicle, the check engine light came on. Hooked it up to the computer; 3 cylinders are misfiring ($1,000 in parts, work done myself). The dealer wanted to charge $4,000. Rear window stopped working ($385). The mobile mechanic stated that the brakes were in excellent condition; however, they were as thin as a sheet of paper and squealed even when the transporter was backing the vehicle from the truck ($1,500). After five months, a significant leak occurred from one of the coolant reservoirs. I didn't know how much that cost because I had to sell the vehicle after having it for 6 months and driving less than 2k miles. My total was $46,560, and I sold it for $27,500 because it was in such poor condition. Almost $20k in negative equity makes me want to vomit! PLEASE DO NOT BUY FROM THEM!!!

    From the initial contact via email about a vehicle, to scheduling a test drive Mr. Mallie Stevens…read morewas such a delight to work with. He was such a laid back and helpful sales person, unlike some cars sales man who try to take advantage of people. Mr. Mallie had answered my email in a timely manner and scheduled my test drive within the same week. The staff their was so nice offering to valet my car or if I wanted something to drink like water or Gatorade. The lot had so many amazing brand cares with low mileage I was in disbelief. The 2009 BMW 335i I test drove was in great shape with only 72k miles on there. I loved my experience so much I bought the car the same day. Mr. Mallie made the process very smooth and I even had them do my tag and title! 10 out of 10 would recommend this dealership! Reasonable price and great service!!

    Koons Automotive

    Koons Automotive

    (32 reviews)

    If I could give them a negative star, I would. Not only did they misrepresent their advertising,…read morebut they were also condescending in tone and assumed I was the customer instead of the woman who spoke to Dale on the phone. If you want to experience the worst car-buying experience, look no further than Koons Automotive of Fredericksburg. My friend was trying to sell a 2011 Cadillac Escalade Hybrid, and the dealership had offered $4,000 over KBB (Kelley Blue Book) value. When she spoke to Dale earlier that day, he confirmed that the deal was legitimate. After driving over 40 miles during rush hour traffic, we arrived at a location that resembled a backyard auto auction, with a limited supply of vehicles. The salespeople reminded me of vultures, hovering and waiting to swoop in for their next prey. As we entered the building filled with loud music, the open spaces with makeshift folding tables and partitions gave off a shady vibe. Steven greeted us and kept insisting that he liked to "shoot straight," which is a classic red flag indicating the opposite. He claimed he was unaware of the $4,000 over KBB promotion, and after my insistence, he finally called Dale over. Dale instinctively approached me, seeming to imply that I was not the primary customer, and then acknowledged the deal he had mentioned on the phone. The issue was that he changed the terms of the deal, stating that the $4,000 over KBB only applied to cars traded in towards a purchase. This is a classic example of bait and switch, and I strongly advise anyone looking for a quality deal and trustworthy salesperson to beware.

    Sady was my sales person she was very nice and professional. But when I gave partial payment to the…read moredown payment I had to wait a week1/2 to get vehicle. When we finally picked up vehicle, nothing was done no detail. Nothing was checked. One of the tires was bald but they did replace it. I bought vehicle at 81,000 miles in August. It only has 84.000 miles I have an oil leak and it's going to the power train and you can smell it burning it's a $1600 repair it needed a wheel alignment $200 .. the extended warranty that was given for the vehicle is useless. I'm a little disappointed with the other my purchase to say the less

    CarMax - usedcardealers - Updated June 2026

    Loading...
    Loading...
    Loading...